---
title: Helloumi Reviews
meta_title: 'Helloumi Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Helloumi works for a business like yours.
aggregate_rating:
  rating_value: 3.0
  review_count: 2
  scale: '5'
date_modified: '2026-04-19'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Helloumi Reviews
**Vendor:** Hello Umi  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 3.0/5.0  
**Total Reviews:** 2
## About Helloumi
Helloumi is a SaaS platform that helps companies engage users, using instant messaging for customer service and conversational commerce.




## Helloumi Reviews
  ### 1. Create Lead Generation Prompts

**Rating:** 3.5/5.0 stars

**Reviewed by:** Regina M. | Account Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 05, 2023

**What do you like best about Helloumi?**

I like being able to create a bot used for specific items and categories. For example, there is a template for lead generation that is most relevant for my role at my work. There are also plenty of articles on the website and information on how to integrate with other platforms and software programs.

**What do you dislike about Helloumi?**

It can be a bit difficult to navigate in the beginning. I think a lot of the programs set up for bots are also not as relevant and out of date, like WhatsApp for example. That is not a platform that many agencies utilizie frequently.

**What problems is Helloumi solving and how is that benefiting you?**

Creating a streamlined process for setting up lead generation capture.


## Helloumi Discussions
  - [What is Helloumi used for?](https://www.g2.com/discussions/helloumi-what-is-helloumi-used-for)
  - [What is Helloumi used for?](https://www.g2.com/discussions/what-is-helloumi-used-for)

- [View Helloumi pricing details and edition comparison](https://www.g2.com/products/helloumi/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A03%3A05+-0500&secure%5Bsession_id%5D=aac7e8ca-471d-4c93-abed-9001896be2e7&secure%5Btoken%5D=3ba5e9b8aa70412a14e507cee55dbcedc2057f01c63e992ad5cf6e8a882b814a&format=llm_user)

## Helloumi Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information
- Augmented Analytics
- Proactive Chat

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Customer Surveys
- Lead Qualification
- Transcripts/Chat History
- Language Detection
- Pre-Configured Bot
- Lead Capture
- Code-free Development
- Natural Language Processing
- Multi-Language
- For Sales/Marketing
- Contextual Guidance
- Automated Responses
- Customer Support
- Chatbot
- Intent Recognition
- Sentiment Analysis
- Customer Experience Management
- Query Suggestions
- Transfers/Routing
- AI Copilot
- Canned Responses
- AI/Machine Learning
- Multi-Channel Communication
- Automated Routing
- Workflow Automation

## Top Helloumi Alternatives
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