Helix ALM Reviews & Product Details

Helix Alm, contains functions that are quite relevant and interesting, which could be very useful for most companies, dedicated to any subject, all due to its versatility, one of these outstanding tools that are necessary and key, which this software offers, is that it maintains the information of the risk management that it possesses in an incredible way, especially in web applications, since its error management flow is totally effective in every aspect, being one of the points that most attract my attention. Review collected by and hosted on G2.com.

You should consider an update for integrations with other platforms that allow electronic document control, in order to promote better performance when using this software, to carry out a consistent administration, mentioning that the configurations can be simpler in the backend, that is, It allows customization but its user interface is not very intuitive, since it does not offer useful information regarding the system's functionalities. Review collected by and hosted on G2.com.

Instant update to use the latest version to make it easy to create new users and licenses, update the fields and text easier to adapt to project requirements, capture errors and testing in one place. Review collected by and hosted on G2.com.

The software part that I like least, is Text Editing. Copy and past seem to be a waste of progress in the line and a built-in bulleted list is inconsistent and it is incredibly awkward to try to create or edit a table. The editor is still available, but for a text editor today it is below minimum requirements. Review collected by and hosted on G2.com.

My favorite part is how we have been able to handle our Backlog in HelixALM. We previously had 3 different programs and multiple spreadsheets. With HelixALM I have been able to bring the entire Backlog into one 'source of truth' . Review collected by and hosted on G2.com.

The reports are outdated and very hard to malipulate a template for a basic user. I would really like to see WORD Templates that are easier to customize so they can be distributed.

I would also like to see the ability to move templates for Defect/Issues, User Stories/Tasks, etc.. from one project type to another. For Instance, I would like to use User Stories in my Traditional Template without having to create them manually. I would like to simply have use of all of the 'types' within any project type. Review collected by and hosted on G2.com.

I consider Helix ALM an extremely powerful workflow engine with excellent automation and dashboard capabilities. While it supports ALM out of the box, we also use this product for many other workflows to support our business. With integrated Kanban, it is perfect for agile development. I view Helix as the best Price / Performer on the market today. A "warm knowledgeable body" is reachable in customer service within minutes consistently if needed. This is just not the norm these days, especially with larger companies. Review collected by and hosted on G2.com.

Would love to see a mobile app in the future to increase the level of accessibility. An integrated chat would also be cool. Review collected by and hosted on G2.com.

The support staff is always extremely helpful and ready to help us with any issues we encounter. We love the ability to create our own Microsoft Word Export Templates and exporting protocols, reports, trace matrices, and much more out of Helix automatically. It helps us create consistent documentation that follows our strict Quality Policy in our heavily regulated industry. Review collected by and hosted on G2.com.

We recently purchased the InSync Tool and we wish it were a bit more user friendly. The interface has been difficult to work with, however the Tool itself will be a great help once we get it fully functioning. Review collected by and hosted on G2.com.

Flexibility has been good, but could still be improved Review collected by and hosted on G2.com.

The REST API still needs some work to be complete. Some things work differently over API to within client Review collected by and hosted on G2.com.

Make the flow for testing during product development for defects much easier. I like how it intergrates with JIRA Review collected by and hosted on G2.com.

I have not found anything strong enough that I can not work around to dislike anything about the product yet! Review collected by and hosted on G2.com.

We are using Helix ALM 2016 (formally Testtrack). The customization is really versatile. It allows you to tailor your system management process to the specific needs of the organization. One of the main reasons we chose Helix ALM is for their licensing scheme. We needed a solution that allowed us to collaborate with our customers. Other products required individual licenses which is inconvenient to have the customer buy their own license or buy one for them. Adoption of you process by the customer is easier if the impact to them is minimal. The licenses for Helix ALM are floating which allow the customer to access our web client for free. Review collected by and hosted on G2.com.

I have three things that could improve or be added functionality.

1. The web client is a little clunky. The user/customer is responsible for setting up their views, which means they have to become somewhat knowledgeable with Helix. To get them to adopt it needs to be easy and seamless for them. I think it would be useful if the administrators could set up web views for customers or user types. Even better would be to do this through the desk top client.

2. Reports, Export document templates, and dashboard widgets are a little difficult to set up. The new document template wizard helps but still takes some time to figure out. I also ran into some variables that were not available that I was hoping to use. Same thing with the reports. I would like more options and customization for the desktop widgets. An example; I was trying to set up a burn down chart, currently we do not use the time tracking feature so I wanted to track open issues within a folder. I found a work around but it was difficult.

3. I have been asking for some kind of Model Based Systems Engineering (MBSE) integration. I think this is the only module that Helix ALM is missing. This tool will allow the systems engineer to define and architect the early system concept that should be able to be linked to requirements. Review collected by and hosted on G2.com.

We've been using Helix ALM for about 10 years now and they have grown with our needs. They have always been responsive to issues and very helpful when we ran into a problem. We currently only use the "Issue Management" portion of ALM, but use it to track the full lifecycle of an "issue", be it a bug report or enhancement that gets spec'ed, assigned and implemented. We have a workflow that enforces reviews & testing to make sure that bugs don't make it into the hands of customers.

*note only one division currently uses this software Review collected by and hosted on G2.com.

Prior to 2017 you would have to close & restart the client if the server went offline, but that has been addressed. There's very little for me to not like about Helix ALM Review collected by and hosted on G2.com.

It is a good software where we can track all the issues of software development and with the bug tracker we improve and guarantee our software with the best quality Review collected by and hosted on G2.com.

Our users dislike the lack of administrators functions that previous TestTrack versions had and our users cannot create the reports from the Web Review collected by and hosted on G2.com.

Highest marks go to database stability and custom workflow. We started with Test Track almost ten years ago as a company of ten engineers. Now over 90 software developers, electrical engineers, production technicians and quality engineers collaborate with our custom work flows. Review collected by and hosted on G2.com.

As an administrator I have had to work around the default data types in the client. As the company changed I was not able to freely move types of data into and out of the 'custom fields'. I am 'stuck' with the data fields that are hard wired into the client. Also, I cannot freely rearrange the client form, so we all have to use the same 'look' of the edit screen in our work. Lastly, the only group is a SECURITY GROUP, that is painful.

I would want to provide users into groups in a one to many relationship. I would like to make filters and rules on these flexible groups for workflow. (When activity is applied to defect and defect passes filter ALPHA-GROUP send email to ALPHA-GROUP). When people in the group change I would change the GROUP, not the automation rules and filters. I frequently have to edit automation rules when an engineer changes roles in the company. Review collected by and hosted on G2.com.

I like the configurability of the Helix in that it allows me to define multiple requirement artifacts and control what data elements to associate to them so that you don't just have a generic description field to store info in. This tied in with the custom filter function makes it easy to find and sort requirements to make using the system much easier. The ability to customize the workflow to support how a customer want to do approvals is great Review collected by and hosted on G2.com.

I wish that there was a way to keep a base project that you can inherit other projects from in such a way that as you make changes to the template project they reflect in those projects that are based on the template. Now you can clone a project but once the clone is made any changes you want to make has to be done in both the base project and the cloned project Review collected by and hosted on G2.com.

I have been using the Helix requirements management tool for the first time and am setting up a new project. Working with the program manager and systems engineer we have captured the requirements, and flowed those requirements down to specifications. I really like the workflow tools built into this tool that allows me to assign requirements and tasks and receive feedback on risk and level of effort and capture that information within the tool. I also like how easy it is to customize the tool for our needs which allows me to filter requirements across various phases of the project,

The requirements are stored in a database which allows me to simply add products to a requirement and those requirements then become part of that new products requirements. This is useful for requirements such as agency certifications with a simple selection in a pull down menu that I can create and add or subtract from. Review collected by and hosted on G2.com.

Requirements are stored in a database, which I like, but to add a child to a requirement I have to first create a requirements document, then add the child to the requirements document. This is not bad once you understand it, but it was confusing at first Review collected by and hosted on G2.com.

Helix ALM is not tied to any specific process, but can be tailored to how your organization works. The default, out-of-the-box process is fine. Helix ALM allows creating ties between requirements, test cases, test runs and issues, which is nice for determining test coverage. Helix ALM allows for addition of custom fields and reports, which also makes it nice to adapt the system to a specific corporate process. Review collected by and hosted on G2.com.

It would be nice if Helix ALM had a WYSIWYG report creator. There is a method to directly manipulate the report template, which is written in XSLT and stored on the back-end server. However, it is not very convenient. Similarly, It would be good if Helix ALM included a tool for creating requirements templates to match an existing corporate requirement document template. Review collected by and hosted on G2.com.

Works almost as well as it did before. I'm hopeful that they continue their external programing SOAP interface support. I also see they may have provided an admin web client interface that they used to have before. Also, in the past when it was Seapine, they had seriously excellent support. I hope that continues. Review collected by and hosted on G2.com.

Some issues with 2017.1 update migration and documentation with failed links - indicates poor QC. Wiped out settings for email notifications. 32bit->64 bit migration was not as straightforward as it could be with a message after install that further manual configuration was needed - and then a useless link for instructions which failed and then the Perforce site search was clueless on how to find the documentation - Google was able to find the relevant document - but the Perforce site left me with a bad feeling) Also, we use Mercurial for source control - and Perforce buying this may wipe out any chance that Mercurial will be supported by Helix ALM. Review collected by and hosted on G2.com.

One of the best features is that this Product work hand-in-hand with their Project Tracking tool called TestTrack. The shared Libraries and history are great. Review collected by and hosted on G2.com.

It doesn't alert the User if the Application repository changed or missing files when new files are added. Review collected by and hosted on G2.com.

Ease of use.

Intuitive interface.

Easily configurable. Review collected by and hosted on G2.com.

No french version available.

Buttons and menus on the user interface cannot be renamed (translated). Review collected by and hosted on G2.com.

The easy way to work with this tool, it's all we need here in the company. Review collected by and hosted on G2.com.

The Client App dislike me, it's more better the Web Interface to work and manage all. Review collected by and hosted on G2.com.

Able so share software defect database over a much wider area due to use of cloud. Review collected by and hosted on G2.com.

Unable to fix mistakes once an update is saved. It would be nice to correct a version number (for example) on a "fix" report. Review collected by and hosted on G2.com.

Longevity and customization. Works well for projects requiring traceability from requirements to test as well as an exceptional customer interface. Review collected by and hosted on G2.com.

Source code support is still lacking, allowing comments to be linked to issues or requirements when checking code in. Review collected by and hosted on G2.com.

The program is great at setting up Working Directories and Repositories. Baselines and different snapshots are a great feature for organizing different versions and final releases. Excellent network option for multiple users. Review collected by and hosted on G2.com.

No integration with AD, just another account to keep track of. Program can be a little hard to learn with so many different features. Would recommending taking a crash course. Creating repositories, baselines and working directories can be hard to figure out with you do not know what you are doing. UI isn't super straight forward. Review collected by and hosted on G2.com.

Some of the things I like best about TestTrack are how easy it is to use and very configurable to adapt to your company and projects. There are many views and options on how to get data to the user including the new Task Board where you can drag and drop tickets from one status to another. Review collected by and hosted on G2.com.

We have used TestTrack for over 12 years now and are very happy with it. We tried a couple of times to integrate with Surround SCM and did not have much luck with that and did not find benefit. Review collected by and hosted on G2.com.

Easy to use and understand. Extremely quick to deploy. Using it around 12 years I do not recall any bugs. Customer support team is extremely effective. We have also contracted their professional services and training, and they are also highly effective. I am a manager of 30 years and I do not give good reviews easily. The product is also cost effective, the system is easy to admistrate and it will save you money compared to some high power solutions. Our user base is around 300 people and it has never been a problem. Floating license model is perfect. Review collected by and hosted on G2.com.

The database is relational to an extent but if you try to use too many levels in custom field and attain a relational model, you may run into inconveniences, but no show stoppers. Review collected by and hosted on G2.com.

Very configurable in workflows, fields, filters, and reports.

Numerous uTube tutorials.

Very responsive support.

Agile and different examples and templates.

On demand configurable trace matrix. Review collected by and hosted on G2.com.

Need Baselining on Reqts & Test Cases, not just Docs.

Differences between client and web functionality.

With the numerous fields, sometimes hard to find correct field.

Import / Export to other tools. XML seems to have compatibility issues.

Still have limitations of integration between the 3 tools (RM, TCM & Pro) in tracing and displaying fields intermixed.

Text editing functionality(would like it more Word like) and round tripping to Word or Excel.

Would like greater use of multi-line fields other than in just documents.

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Because Testtrack is highly customizable it can be adapted for a wide range of applications.

The possibility to link Testtrack with Surround SCM an issue / item can be linked with a source file or document, and the specific version is recorded. Review collected by and hosted on G2.com.

The main feature I am missing the the possibility to link Testtrack workfows and Surround SCM file states. Review collected by and hosted on G2.com.