Helix ALM

Helix ALM

3.9
(74)
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Helix ALM (formerly TestTrack) is an Agile project management suite that lets you centralize and manage requirements, user stories, test cases, issues, and other development artifacts — and their relationships. Its modular design allows you to buy only what you need: Helix RM for requirements management, Helix IM for issue management and Helix TCM for test case management. As you grow, seamlessly integrate the remaining modules for end-to-end coverage and traceability. Helix ALM also smoothly integrates with JIRA.

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Showing 74 Helix ALM reviews
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Jodie L.
Validated Reviewer
Verified Current User
Review Source

"Large Backlog and Multiple Project Management "

What do you like best?

My favorite part is how we have been able to handle our Backlog in HelixALM. We previously had 3 different programs and multiple spreadsheets. With HelixALM I have been able to bring the entire Backlog into one 'source of truth' .

What do you dislike?

The reports are outdated and very hard to malipulate a template for a basic user. I would really like to see WORD Templates that are easier to customize so they can be distributed.

I would also like to see the ability to move templates for Defect/Issues, User Stories/Tasks, etc.. from one project type to another. For Instance, I would like to use User Stories in my Traditional Template without having to create them manually. I would like to simply have use of all of the 'types' within any project type.

Recommendations to others considering the product:

It's Customize-able but some of the customizations are a little tough to get used to. Plan to spend time on training with your teams and the transition. It will take some planning on leaderships part to establish your companys workflows and processes with the product, but it will be well worth it.

What problems are you solving with the product? What benefits have you realized?

Our backlog was all over the place and hundreds of items. We have now brought that all into 1 location and the visibility and prioritization is 100x better now. We also were beginning to do our own in house development and this product is allowing us to have full tractability from code to test. Our entire team is transitioning to HelixALM and PerforceCore to streamline our process.

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Steve P.
Validated Reviewer
Verified Current User
Review Source

"Helix ALM Suite"

What do you like best?

We are using Helix ALM 2016 (formally Testtrack). The customization is really versatile. It allows you to tailor your system management process to the specific needs of the organization. One of the main reasons we chose Helix ALM is for their licensing scheme. We needed a solution that allowed us to collaborate with our customers. Other products required individual licenses which is inconvenient to have the customer buy their own license or buy one for them. Adoption of you process by the customer is easier if the impact to them is minimal. The licenses for Helix ALM are floating which allow the customer to access our web client for free.

What do you dislike?

I have three things that could improve or be added functionality.

1. The web client is a little clunky. The user/customer is responsible for setting up their views, which means they have to become somewhat knowledgeable with Helix. To get them to adopt it needs to be easy and seamless for them. I think it would be useful if the administrators could set up web views for customers or user types. Even better would be to do this through the desk top client.

2. Reports, Export document templates, and dashboard widgets are a little difficult to set up. The new document template wizard helps but still takes some time to figure out. I also ran into some variables that were not available that I was hoping to use. Same thing with the reports. I would like more options and customization for the desktop widgets. An example; I was trying to set up a burn down chart, currently we do not use the time tracking feature so I wanted to track open issues within a folder. I found a work around but it was difficult.

3. I have been asking for some kind of Model Based Systems Engineering (MBSE) integration. I think this is the only module that Helix ALM is missing. This tool will allow the systems engineer to define and architect the early system concept that should be able to be linked to requirements.

Recommendations to others considering the product:

Hire a Helix ALM consultant to help with the initial architecture setup. We did and learned a lot which made our experience better.

What problems are you solving with the product? What benefits have you realized?

Previously requirements were tracked using Microsoft office or DOORs (which I find to be painful to work with). Helix ALM has allowed use to create a single source of truth for our system development projects. We use all three modules, requirement management, test cases, and issue tracking. Helix allows us to show traceability of our validation back to our requirements and manage our issues (which includes issue traceability back to requirements). We are starting to see our quality improve as well as reduce development time because of requirements and test case reuse across similar systems.

What ALM Suites solution do you use?

Thanks for letting us know!
Rob C.
Validated Reviewer
Review Source

"Outstanding Product with Superior Customer Service"

What do you like best?

I consider Helix ALM an extremely powerful workflow engine with excellent automation and dashboard capabilities. While it supports ALM out of the box, we also use this product for many other workflows to support our business. With integrated Kanban, it is perfect for agile development. I view Helix as the best Price / Performer on the market today. A "warm knowledgeable body" is reachable in customer service within minutes consistently if needed. This is just not the norm these days, especially with larger companies.

What do you dislike?

Would love to see a mobile app in the future to increase the level of accessibility. An integrated chat would also be cool.

Recommendations to others considering the product:

Definitely include Helix in your ALM or workflow engine evaluations. and make sure you look at price versus performance. Helix ALM was at the top for us and we considered many.

What problems are you solving with the product? What benefits have you realized?

Greatly enhanced development efficiency. Helix ALM paved the way for tighter collaboration between I/T and our business folks. Dynamic dashboards allows us to understand exactly where we are within a development project.

Javier Enrique Q.
Validated Reviewer
Verified Current User
Review Source

"Helix Issue Management"

What do you like best?

It is a good software where we can track all the issues of software development and with the bug tracker we improve and guarantee our software with the best quality

What do you dislike?

Our users dislike the lack of administrators functions that previous TestTrack versions had and our users cannot create the reports from the Web

Recommendations to others considering the product:

It is a good software where you can track the issue with software development and It makes easier the integration with other areas of your company. It also helps us to guarantee the products you provide to your clients and the Support Team is always ready to help us in any issue we have

What problems are you solving with the product? What benefits have you realized?

It makes easier the integration with QA, Support and Development and it helps us to guarantee our software and provide it with no errors. We have been working with TestTrack for like 5 years (I guess because we have TestTrack v2011 installed) and it has really helped to improve the software development processes in our company

charles c.
Validated Reviewer
Verified Current User
Review Source

"Test Track has keept up with us for years"

What do you like best?

Highest marks go to database stability and custom workflow. We started with Test Track almost ten years ago as a company of ten engineers. Now over 90 software developers, electrical engineers, production technicians and quality engineers collaborate with our custom work flows.

What do you dislike?

As an administrator I have had to work around the default data types in the client. As the company changed I was not able to freely move types of data into and out of the 'custom fields'. I am 'stuck' with the data fields that are hard wired into the client. Also, I cannot freely rearrange the client form, so we all have to use the same 'look' of the edit screen in our work. Lastly, the only group is a SECURITY GROUP, that is painful.

I would want to provide users into groups in a one to many relationship. I would like to make filters and rules on these flexible groups for workflow. (When activity is applied to defect and defect passes filter ALPHA-GROUP send email to ALPHA-GROUP). When people in the group change I would change the GROUP, not the automation rules and filters. I frequently have to edit automation rules when an engineer changes roles in the company.

What problems are you solving with the product? What benefits have you realized?

We use one Test Track project to manage hardware and software problem reports for all product lines. The calculated fields feature provides us with an automated triage of defect reports by calculating a prioritization for lead engineers to review.

We use a second Test Track project to implement change notice and configuration management of devices in production.

We use a third Test Track project as our ISO 9001:2008 Quality Management System log for audits and Preventive and Corrective Action problem solving.

Matt S.
Validated Reviewer
Verified Current User
Review Source

"Helix Review"

What do you like best?

I like the configurability of the Helix in that it allows me to define multiple requirement artifacts and control what data elements to associate to them so that you don't just have a generic description field to store info in. This tied in with the custom filter function makes it easy to find and sort requirements to make using the system much easier. The ability to customize the workflow to support how a customer want to do approvals is great

What do you dislike?

I wish that there was a way to keep a base project that you can inherit other projects from in such a way that as you make changes to the template project they reflect in those projects that are based on the template. Now you can clone a project but once the clone is made any changes you want to make has to be done in both the base project and the cloned project

Recommendations to others considering the product:

There are alot of other ALM systems out there that have all the features of testtrack and more, but all of those come with a very high pricetag. For the pricepoint where testtrack is, it was a great tool for it's value.

What problems are you solving with the product? What benefits have you realized?

The ability to show traceability in requirements and the ability to use that tracability to create matrix like reports has been great and has impressed or customers.

Chuck N.
Validated Reviewer
Verified Current User
Review Source

"Effienciency in project planning and communication"

What do you like best?

I have been using the Helix requirements management tool for the first time and am setting up a new project. Working with the program manager and systems engineer we have captured the requirements, and flowed those requirements down to specifications. I really like the workflow tools built into this tool that allows me to assign requirements and tasks and receive feedback on risk and level of effort and capture that information within the tool. I also like how easy it is to customize the tool for our needs which allows me to filter requirements across various phases of the project,

The requirements are stored in a database which allows me to simply add products to a requirement and those requirements then become part of that new products requirements. This is useful for requirements such as agency certifications with a simple selection in a pull down menu that I can create and add or subtract from.

What do you dislike?

Requirements are stored in a database, which I like, but to add a child to a requirement I have to first create a requirements document, then add the child to the requirements document. This is not bad once you understand it, but it was confusing at first

What problems are you solving with the product? What benefits have you realized?

Helix is an effective communication and information gathering tool. We have gone from using Word and Excel documents to communicate requirements to using the Helix tool. The Helix tool keeps a record of requirements reviews and approvals as well as changes to requirements. Using the Word document approach, changing requirements were not always communicated to all stakeholders.

AM
Administrator in Mechanical or Industrial Engineering
Validated Reviewer
Verified Current User
Review Source

"Helix ALM flexible enough for just about any need"

What do you like best?

We've been using Helix ALM for about 10 years now and they have grown with our needs. They have always been responsive to issues and very helpful when we ran into a problem. We currently only use the "Issue Management" portion of ALM, but use it to track the full lifecycle of an "issue", be it a bug report or enhancement that gets spec'ed, assigned and implemented. We have a workflow that enforces reviews & testing to make sure that bugs don't make it into the hands of customers.

*note only one division currently uses this software

What do you dislike?

Prior to 2017 you would have to close & restart the client if the server went offline, but that has been addressed. There's very little for me to not like about Helix ALM

What problems are you solving with the product? What benefits have you realized?

Items have more traceability now, we can easily see what codelines a change/fix has been made and know immediately if we need to schedule some time for additional fixes.

The API has proven invaluable. We have been able to automate a number of systems to better serve ourselves as well as our customers.

George B.
Validated Reviewer
Review Source

"Underwhelmed by Perforce rebrand and updates - doubts about commitment to integrate OSS DVCS"

What do you like best?

Works almost as well as it did before. I'm hopeful that they continue their external programing SOAP interface support. I also see they may have provided an admin web client interface that they used to have before. Also, in the past when it was Seapine, they had seriously excellent support. I hope that continues.

What do you dislike?

Some issues with 2017.1 update migration and documentation with failed links - indicates poor QC. Wiped out settings for email notifications. 32bit->64 bit migration was not as straightforward as it could be with a message after install that further manual configuration was needed - and then a useless link for instructions which failed and then the Perforce site search was clueless on how to find the documentation - Google was able to find the relevant document - but the Perforce site left me with a bad feeling) Also, we use Mercurial for source control - and Perforce buying this may wipe out any chance that Mercurial will be supported by Helix ALM.

Recommendations to others considering the product:

If you read best security practices with web accessible database interfaces, you will see that a separate machine/VM is strongly recommended for the "backend" database storage - so you should implement on a minimum of 2 machines - one web server and one database server. Helix ALM enables this - but they provide little to no support if you want to do this in the Cloud. The only support they provide in that situation is for a single machine running both the Web Server and storing the data..... disappointing.

What problems are you solving with the product? What benefits have you realized?

Centralized resource for software development issue management through a web client - we are a 100% telecommuting company. This resource (formerly Seapine TestTrack Pro) has been very reliable for us. And when we needed to manipulate hundreds of issues with our own program through the SOAP interface Seapine provided excellent support. I was unhappy with the previous upgrade removing the web administration interface, that interface capability may be back.

David G.
Validated Reviewer
Verified Current User
Review Source

"TestTrack Defect Tracking System"

What do you like best?

Some of the things I like best about TestTrack are how easy it is to use and very configurable to adapt to your company and projects. There are many views and options on how to get data to the user including the new Task Board where you can drag and drop tickets from one status to another.

What do you dislike?

We have used TestTrack for over 12 years now and are very happy with it. We tried a couple of times to integrate with Surround SCM and did not have much luck with that and did not find benefit.

Recommendations to others considering the product:

Give TestTrack a trial on a test server and experience how it can work for your organization. It is very configurable and can be very strict or open depending on how you want it to behave. It's been a great system for us for many years.

What problems are you solving with the product? What benefits have you realized?

TestTrack is great with tracking issues and projects through the entire lifecycle and it provides visibility to all the stakeholders both onsite and offsite.

Daniel K.
Validated Reviewer
Verified Current User
Review Source

"Review of Test Track Pro Managers perspective"

What do you like best?

Easy to use and understand. Extremely quick to deploy. Using it around 12 years I do not recall any bugs. Customer support team is extremely effective. We have also contracted their professional services and training, and they are also highly effective. I am a manager of 30 years and I do not give good reviews easily. The product is also cost effective, the system is easy to admistrate and it will save you money compared to some high power solutions. Our user base is around 300 people and it has never been a problem. Floating license model is perfect.

What do you dislike?

The database is relational to an extent but if you try to use too many levels in custom field and attain a relational model, you may run into inconveniences, but no show stoppers.

Recommendations to others considering the product:

Fully review with stakeholders your intended model and workflow before deployment and all will be well.

What problems are you solving with the product? What benefits have you realized?

Manages the complete development to QA handoff including release to production.

Harold P.
Validated Reviewer
Verified Current User
Review Source

"Use on numerous medical device development & testing projects."

What do you like best?

Very configurable in workflows, fields, filters, and reports.

Numerous uTube tutorials.

Very responsive support.

Agile and different examples and templates.

On demand configurable trace matrix.

What do you dislike?

Need Baselining on Reqts & Test Cases, not just Docs.

Differences between client and web functionality.

With the numerous fields, sometimes hard to find correct field.

Import / Export to other tools. XML seems to have compatibility issues.

Still have limitations of integration between the 3 tools (RM, TCM & Pro) in tracing and displaying fields intermixed.

Text editing functionality(would like it more Word like) and round tripping to Word or Excel.

Would like greater use of multi-line fields other than in just documents.

Recommendations to others considering the product:

Get the consulting to help train and setup initial TT. It will make users much more productive.

Start simple, don't get carried away with all the possible automation or you'll create a mess.

Consider tool validation and documentation from day 1 to simplify effort.

What problems are you solving with the product? What benefits have you realized?

Medical device development and testing Requirements, Test Cases, Testing, Risk Analysis, Issues and tracing between..

Collaboration between multiple groups.

Changes during project and impact analysis, cost analysis.

Agile project process

Rienk d.
Validated Reviewer
Verified Current User
Review Source

"TestTrack used for ISO13485 Quality management"

What do you like best?

Because Testtrack is highly customizable it can be adapted for a wide range of applications.

The possibility to link Testtrack with Surround SCM an issue / item can be linked with a source file or document, and the specific version is recorded.

What do you dislike?

The main feature I am missing the the possibility to link Testtrack workfows and Surround SCM file states.

Recommendations to others considering the product:

If you are looking for a good and well integrated SCM / Bug tracking system the combination of Surround SCM and Testtrack is one of the best in the market.

What problems are you solving with the product? What benefits have you realized?

Our main use for testtrack is quality management. We have implemented our ISO13485 certified quality management system in testtrack. Due to the highly customizable nature of Testtrack we can register and track all of our procedures.

We also use Testtrack for recording our production information. This is a critical part for medical devices. With test track we can follow a device though its complete life cycle.

Michael D.
Validated Reviewer
Verified Current User
Review Source

"Dont know what i would do without it."

What do you like best?

I like that all items are in one place, issues test cases, test runs requirements and risk.

The tool is not the best at all things but having the database with everything in it linked is great.

What do you dislike?

I dislike that i can not edit the GUI much. And that i can not version all item types. I like that you can version requirements and requirements documents, but it would be really nice to be able to version test cases. I understand not versioning test runs and issues. It would be nice to archive reports as well, for reference later. I would also like to be able to control access to links in order to ensure that no one can change the trace by accident.

Recommendations to others considering the product:

Just look at the Trace Matrix that you can create and how fast you can do it. You will be sold right there.

What problems are you solving with the product? What benefits have you realized?

Compliant, faster more predictable product development.

I have experienced the above.

Fritz K.
Validated Reviewer
Verified Current User
Review Source

"Flexible system which allows tracking of defects, use cases and requirements"

What do you like best?

The TestTrack system is not tied to any specific process, but can be defined by your organization (theout-of-the-box process is fine). TestTrack allows traceability between requirements, test cases, test runs and defects, which is nice for determining test coverage. TestTrack allows for addition of custom fields and reports, which also makes it nice to adapt the system to a specific corporate process.

What do you dislike?

It would be nice if TestTrack had a WYSIWYG report creator. I am familiar with XSLT, which is what the report templates are written in, but most users are not. It would also be good if TestTrack included a tool for creating requirements templates to match an existing corporate requirement document template.

Recommendations to others considering the product:

TestTrack works for both traditional (Waterfall, Iterative) and Agile projects, and interfaces with Atlassian tools (Git, JIRA).

What problems are you solving with the product? What benefits have you realized?

The TestTrack system allows for a single data source for all requirements and test artifacts, and allows multiple users to simultaneously review and edit data within the system. TestTrack allows for both fat (PC-based) clients and web clients to make it easier to use in any environment. We are also planning on incorporating a plugin to allow synchronization between JIRA and TestTrack for projects which require access to Atlassian tools. TestTrack is very flexible and addresses many problems found in single tools (document and spreadsheet management tools).

Katherine H.
Validated Reviewer
Verified Current User
Review Source

"Version Control for all"

What do you like best?

I find the user interface easy to use. It has lots of features. The permissions are straight forward and allow for easy customization for a company. Easy to keep track of history of a file.

What do you dislike?

Sometimes branching can get a little messy, especially when files are renamed, shared, or moved. Although it is great with storing source code for applications and whatnot, it is not designed for creation of something like an operating system. The large number of files and size of files are too much for Surround.

Recommendations to others considering the product:

If you work in a field that requires a lot of tracing and file history, then this is ideal.

What problems are you solving with the product? What benefits have you realized?

There are tons of features that this product has that my company has never used, because it has so many of them. The integration with Test Track / Test Track Pro is really helpful.

Pete G.
Validated Reviewer
Verified Current User
Review Source

"A good application that has gone downhill"

What do you like best?

The best thing about Surround SCM is that it still works.

What do you dislike?

Surround SCM is not a self-contained application. It requires the user to run unsupported 3rd party software in order to make Surround SCM work. Got that? Seapine REQUIRES Surround SCM users to use a third-party RDBMS (relational database management system) server application, but is careful not to specify which one so they don't have to provide support.

That's quite a change from their earlier policy, wherein Seapine Support recommended PostgreSQL for the RDBMS server. In fact, they actually included a PostgreSQL installer with Surround SCM.

Backups all have to be done outside Surround SCM. You have to use the RDBMS server application to back up the database, either via command line interface, or with a GUI if you can find one you like. That's an additional cost. Even with open source software (like PostgreSQL), you still have to know how to run the backups, and either run them manually, or know enough about command line to write a program to automate the backups.

None of that was necessary when I first purchased Surround SCM 12 years ago. Everything could be done inside the application, and the user could back up the database at the file system level, or get a backup application to do it.

Instead of improving Surround SCM by building more features into it to make it more user-friendly, Seapine has "geekified" it by shoving more functions outside the application, requiring vastly more user knowledge and expertise in other software applications just to be able to use Surround SCM at all.

Recommendations to others considering the product:

Seapine Software keeps changing the rules. Surround SCM Server used to be self-contained; now it requires a third-party RDBMS database server application, without which it cannot operate. Initially Seapine recommended (and provided support for) PostgreSQL. Now, any request for support (even with the required annual "Premium Support" contract) receives the reprimand "PostgreSQL is not a Seapine product." That means no more support...not even for questions about how to upgrade PostgreSQL.

Most recently, Seapine dropped OS X support for Surround SCM Server.

Had I known all this was going to happen when I purchased a "perpetual license" in 2004, I would NOT have chosen Surround SCM.

What problems are you solving with the product? What benefits have you realized?

Surround SCM provides a central document server with version control, configuration management, and document history, accessible from remote locations.

UH
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Excellent Version Control Software"

What do you like best?

The program is great at setting up Working Directories and Repositories. Baselines and different snapshots are a great feature for organizing different versions and final releases. Excellent network option for multiple users.

What do you dislike?

No integration with AD, just another account to keep track of. Program can be a little hard to learn with so many different features. Would recommending taking a crash course. Creating repositories, baselines and working directories can be hard to figure out with you do not know what you are doing. UI isn't super straight forward.

Recommendations to others considering the product:

This is a great application to use if you are considering a networkable software with multiple users. I would recommend that you take a crash course in order to properly utilize the software as it can be a little daunting at first. The program overall works well and is relative easy to use once you understand it.

What problems are you solving with the product? What benefits have you realized?

Storage of Firmwares, recipes, software. Is great for version control, lets me access files anywhere I have access to the network, including via VPN.

U
User
Validated Reviewer
Review Source

"Tracks issues, manages test cases and requirements, allows modification of workflow"

What do you like best?

Helix ALM is not tied to any specific process, but can be tailored to how your organization works. The default, out-of-the-box process is fine. Helix ALM allows creating ties between requirements, test cases, test runs and issues, which is nice for determining test coverage. Helix ALM allows for addition of custom fields and reports, which also makes it nice to adapt the system to a specific corporate process.

What do you dislike?

It would be nice if Helix ALM had a WYSIWYG report creator. There is a method to directly manipulate the report template, which is written in XSLT and stored on the back-end server. However, it is not very convenient. Similarly, It would be good if Helix ALM included a tool for creating requirements templates to match an existing corporate requirement document template.

Recommendations to others considering the product:

We also performed evaluations of Atlassian-based tools, and found that they weren't as easy to use as they appeared. The integration of the Helix tools are intuitive and work as they should, and also provide integration with Git and Jira.

What problems are you solving with the product? What benefits have you realized?

Helix ALM allows for a single data source for all requirements and test artifacts, and allows multiple users to simultaneously review and edit data within the system. Helix ALM also allows interfacing directly to Jira and Git, while extending the functionality to provide more details and insight into these project artifacts.

Users can access Helix ALM through a PC client or web interface (if web service is running). As more importance is placed on tracing requirements to development and test execution to satisfy that implementation was performed correctly, Helix ALM is being recognized as a single solution for inspecting these ties between the various work items.

Dilsa T.
Validated Reviewer
Verified Current User
Review Source

"Very easy to use and navigate"

What do you like best?

TestTrack is a very easy application. It is user friendly and it provides numerous functions for different areas of a project lifecycle. It is very similar to HP Quality Center, analyst can enter documentation and the test cases can be linked to the requirement as well as defects or bugs. Additionally, it allows the user to create numerous reports and metrics.

What do you dislike?

One of the features I find a bit tedious is that every time requirements need to be updated, the entire document need to be attached for every update. It is very difficult to updates requirements on the application.

Recommendations to others considering the product:

No other recommendation.

What problems are you solving with the product? What benefits have you realized?

TestTrack helps keeping track of the test cases for each project as well as keeping track of defects for each project.

Spencer M.
Validated Reviewer
Verified Current User
Review Source

"TestTrack Review"

What do you like best?

The searching functionality is very strong in TestTrack. I almost never have any issues searching through our large set of tickets. With some combination of filters and keywords I can almost always find what I'm looking for.

What do you dislike?

We use floating licenses for TestTrack, and therefore have a timeout configured after a certain amount of inactivity. TestTrack does not save anything if you are logged out due to inactivity, which has caused coworkers and myself to lose work. For example, consider the case you're halfway through filing a new ticket and need to go to a meeting. While you're in the meeting, TestTrack logs you out and all of your work on the new ticket is lost. This is particularly annoying and frustrating if the ticket details are quite lengthy and you have to start writing them over from scratch. We've resolved to type text outside of TestTrack and then copy it in when it's all complete, but this shouldn't be something we have to do to ensure our work isn't lost. It would be great if TestTrack would save that work for you.

Recommendations to others considering the product:

TestTrack can be a great tool for tracking bugs and maintaining test cases. It's a powerful tool, but at times the UI does feel a bit outdated an clunky.

What problems are you solving with the product? What benefits have you realized?

We use TestTrack to track bugs and to track QA test run failures. One benefit of this is the ability to link particular test run failures to issues filed for software bugs. This cuts down on back-and-forth between development in QA when determining exactly what went wrong during QA testing.

Stephen P.
Validated Reviewer
Verified Current User
Review Source

"Decent, straightforward issue tracking system"

What do you like best?

The basics of issue tracking are done well, with both new issue entry and moving through issue lifecycle a breeze. A lot of information is presented on each screen, but it's intuitive to find the information you're looking for.

What do you dislike?

It's accessed strictly through a Windows thick client, which is a bit out of date when the expectation is that most everything else is available through the web, cross-platform, zero install.

Also, the software is highly customizable in terms of what fields are presented, when different fields are required, and the values available. That is, they provide enough rope to hang yourself on, so the biggest issues are areas where we made some customization in the past that may have made sense then but does no longer, and have to live with it forever.

Recommendations to others considering the product:

Take a deep look at what your true requirements are, and enjoy trials of several products before deciding.

What problems are you solving with the product? What benefits have you realized?

We needed a simple, provable solution for tracking issues in formal test, and this has delivered it for years.

GC
G2 User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"TestTrack Review"

What do you like best?

I like the traceability of the issue

fixes flow

Assigning issues

assigning to a scope

attaching fixes

What do you dislike?

when there are several issues in the database and the fix for 2 separate issues are in the same executable, it is hard to track the latest version of the executable that is available for the product.

there needs to be a release process to allow you to see the latest Executable version across all issues.

then we could pull a report for all fixes and determine the latest version available for each EXE or DLL

Some Screens don't scale well on 4K resolution monitors and laptops.

Buttons are very small and not able to be read so the user is not able to select the correct item.

this causes them to mistakenly close their issue and in some cases changes are lost.

If the connection closes on TTP and the user has not saved their issue changes yet, the changes are lost.

is there a way to cache the changes locally and apply them when the user connects again?

if another user has made changes since the connection has been lost, allow the user to select if they still want to continue where they left off and merge there or discard their changes.

Recommendations to others considering the product:

Add a way to determine the latest component version.

when there are several issues in the database and the issues that are fixed in the same component / EXE, it is hard to tell which version of the component is the latest.

to track it we have to use a separate method, it would be nice to track this in TTP.

What problems are you solving with the product? What benefits have you realized?

Consolidated issue tracking.

Consolidated fix location.

Benefits

One location for product status and issue resolution.

GC
G2 User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Test Track is Critical in our development workflow."

What do you like best?

TTP is CRITICAL in our design and development workflow. I love the integration with SCM, the source code provider. I love the integration with the OLDER version of MS Office, 32 bit. That's ultra handy. So handy, in fact, that I won't upgrade to the Office 64 bit until it has TTP integration.

I also really use the Folders view and the Workflow.

What do you dislike?

I'm forced to keep MS Office at the 32 bit level until they get a new plugin. There are occasional hiccups with the software but it's rare and the support is great.

Recommendations to others considering the product:

The integration tools with other development and design software is extremely helpful

What problems are you solving with the product? What benefits have you realized?

We've solved multi-user multi-location issues by having Test Track be the go-to place for our bug and wish list. Additionally, it's the place everyone checks in the morning or when they're done with a task to see what's next. There's never any confusion.

GC
G2 User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Network Support"

What do you like best?

Ease of backup and restore the whole DB. Ease of user management. Relatively small SQL DB footprint. Use of my own compare tool (Scooter Software, Beyond Compare).

What do you dislike?

That the other company locations do not use the product. We have to hide our independent purchase and use of Surround SCM.

Promoting code through Dev, QA, and Release can be a little of a challenge, since I do not do it very often. I sometimes end up with a set of files in Release that the developers must adjust their routine to compensate for. I always think there must be some kind of easier way for me to pick and choose and then verify that the promoted/changed files conform to some policy/procedure.

Recommendations to others considering the product:

Lightweight.

It was good learn how the Surround team thinks a code repository should be used. if you are trying to make it do something the way you are used to, maybe you need to think about a better way, or know how version control in SCM was designed to work.

What problems are you solving with the product? What benefits have you realized?

Software for Schools' mgmt of K12 student information (ASP.NET and console C++), various internal and shipping .NET tools, all installer (InstallShield) code.

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Helix ALM
3.9
(74)