Alan V.
AV
Alan V.
CEO, Co-Founder
Small-Business (50 or fewer emp.)
"Lots of bugs in their Adtomic tool. Basically useless. Refused to provide refund when requested."
0.5/5
What do you like best about Helium 10?

Their keyword research tools like Cerebro and Magnet are useful in listing optimization and keyword discovery. Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

Their Adtomic tool has so many bugs, it's basically useless. We're unable to apply any changes to our keyword bids, create new campaigns, or set up campaign rules. However, they have unethically launched an incomplete and unusable product, promoting it as if it is the holy grail of Amazon PPC tools. They refused to provide a refund when these bugs have persisted for nearly a month. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Great tool for Amazon Sellers (beginners and advanced)"
5/5
What do you like best about Helium 10?

I like that H10 not only has a suite of tools but also has professional training, webinars, and a fully engaged community. My favorite tool is cerebro for keyword research and blackbox for product research. Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

Sometimes the tool Profits does not update the ppc expenses. Review collected by and hosted on G2.com.

Response from Sean Chantaracharat of Helium 10
Edit edit

Hi there!

Thank you so much for taking the time to leave us a review!

We definitely pride ourselves in not only providing the best tools for our sellers but the necessary training on not only how to use our tools but how to navigate through the Amazon seller journey!

Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon!

If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/

Thank you again and have a great rest of your day!

Justin B.
JB
Justin B.
CEO
Small-Business (50 or fewer emp.)
"Best Amazon Keyword Software Out There"
5/5
What do you like best about Helium 10?

Amazing for keyword research. Refund genie is a great tool as well. Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

Adtomic didn't end up being effective for our campaigns Review collected by and hosted on G2.com.

Response from Sean Chantaracharat of Helium 10
Edit edit

Hi Justin!

A big thank you for taking the time to leave us your honest review/feedback, we really appreciate it!

We agree! Refund Genie has been a great addition to our tool set, helping sellers like you get your money back faster by automating the complicated FBA reimbursement process.

We're sorry that Adtomic didn't end up being as effective for you! We'd love an opportunity to showcase a live demo for you (just incase you had some questions or wanted to know more about the tool). If interested feel free to e-mail me at sean.c@helium10.com and I'll be more than happy to arrange that.

Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon!

If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/

Thank you again and have a great rest of your day!

TC
Terri C.
Owner/Operator
Small-Business (50 or fewer emp.)
"Metrics we can't live without!"
5/5
What do you like best about Helium 10?

Helium 10 Profits helps keep my money in check! In real time I can watch my sales, ROI and make adjustments. I can check my COGS to make sure I am pricing my products appropriatly. Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

I have not found a downside to any of the tools. If anything I would love to see a download feature for accounting programs. Review collected by and hosted on G2.com.

Ajeet P.
AP
Ajeet P.
Senior Software Test Engineer
Small-Business (50 or fewer emp.)
"Best for amazon sellers"
5/5
What do you like best about Helium 10?

Helium 10 gives accurate data which helps users to identify perfect niches in the market, they provide all market places access where we can sell our goods Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

Upgradation services for product research is too high for new seller Review collected by and hosted on G2.com.

Response from Sean Chantaracharat of Helium 10
Edit edit

Hi Ajeet!

Thank you for taking the time to leave us your honest review, we appreciate it!

Awesome to hear that our tools we're able to help you find the perfect niche to start selling on Amazon!

We do understand that every sellers financial situation may be different, hence why we offer three different plans in hopes to provide a plan for a wide spectrum of seller levels! Whether you're a beginner, intermediate, or expert/enterprise seller, we hope to have a plan that's just right for you!

To view pricing on the different plans, please visit our website here - https://www.helium10.com/pricing/

(If you do upgrade or choose a plan, we do have a 7-day Money Back Guarantee if you're not completely satisfied!)

Want to discover what's next for the future of e-commerce? Check out the Sell + Scale Summit, a new conference hosted by Helium 10. For more information, visit the Sell + Scale Summit website here → https://www.sellandscalesummit.com/s3

Thank you again Ajeet! Have a great rest of your day!

Marjorie V.
MV
Marjorie V.
Sourcing Specialist
Small-Business (50 or fewer emp.)
"Very Useful"
5/5
What do you like best about Helium 10?

I can track our products quickly. The products standing or ranking on the keyword search and our sponsored products Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

I don't have any dislikes about this product since it helps me a lot in tracking the keywords online. Review collected by and hosted on G2.com.

Response from Sean Chantaracharat of Helium 10
Edit edit

Hi Majorie!

Thank you so much for your time! We greatly appreciate you leaving us a review!

We're so glad that you found our tool suite useful and that we're able to provide you key data points and tracking on your sponsored/organic product keywords.

Want to discover what's next for the future of e-commerce? Check out the Sell + Scale Summit, a new conference hosted by Helium 10. For more information, visit the Sell + Scale Summit website here → https://www.sellandscalesummit.com/s3

Thank you Majorie! Have a great rest of your day!

Denis L.
DL
Denis L.
business owner
Small-Business (50 or fewer emp.)
"Powerful software with the worlds best Amazon Training all in one"
5/5
What do you like best about Helium 10?

Excellent software. Everything has been considered. In addition they throw in a free training for building an Amazon business. I have taken courses up to $4000 and they dont come within a mile of Feedom ticket. Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

I havent found anything so far. Been over awed by the incredible level of support and the amazing capability of the software. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Very limited individual services available."
0/5
What do you like best about Helium 10?

All the research and notifications tools keep an eye on your account. Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

The software is what it is, made strictly for Amazon FBA sellers. If you are an Amazon fulfillment by the merchant (FBM) seller then many tools do not work for you. Review collected by and hosted on G2.com.

Response from Sean Chantaracharat of Helium 10
Edit edit

Hi there!

Thank you for taking the time to leave us your honest feedback, we greatly appreciate it.

While majority of our users are FBA sellers, our tools can definitely be used to your advantage even if you are a FBM seller! Tools such as Cerebro and Blackbox can help with keyword research and our other tools can help with listing optimization, PPC automation, product research, etc.

If you have any questions regarding any of our tools, feel free to e-mail us at support@helium10.com.

Thank you again for your time and have a great rest of your day!

Want to discover what's next for the future of e-commerce? Check out the Sell + Scale Summit, a new conference hosted by Helium 10. For more information, visit the Sell + Scale Summit website here → https://www.sellandscalesummit.com/s3

Verified User in Consumer Goods
UC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Helium10 Saves Time"
5/5
What do you like best about Helium 10?

I use Helium10 for several different aspects of my Amazon business - product research, keyword research, product listing creation. The Refund Genie feature nearly pays for my monthly subscription, or definitely a good portion of it each month. There are plenty of videos included that detail how to use every feature of Helium10. Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

So far there is nothing about it that I dislike. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Worth it but a bit too expensive"
4/5
What do you like best about Helium 10?

Cutting edge, h10 is basically the authority when it comes to amazon Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

Makes you pay and pay by constricting so many features on platinum and forces to go for diamond which 200 $ / month which can be hard when your starting out Review collected by and hosted on G2.com.

Response from Sean Chantaracharat of Helium 10
Edit edit

Hi there!

Thank you so much for taking the time to leave us your feedback, we appreciate your time!

Awesome to hear that you believe that Helium 10 is the authority when it comes to Amazon software for businesses/sellers. In regards to price - we do have some promotions that you can take advantage of from time to time, so definitely stay tuned on our social media outlets for any announcements.

Did you know that we have an exclusive Facebook Group for Helium 10 Members? This group is a community of forward-thinking Amazon sellers collaborating on all things related to selling on Amazon!

If you haven't joined, I definitely recommend you check it out! → https://www.facebook.com/groups/Helium10Users/

Thank you again and have a great rest of your day!