Manuel Rafael L.
ML
Manuel Rafael L.
Account Manager | Amazon Marketplace Specialist
Small-Business (50 or fewer emp.)
"Valuable Insights for Amazon, But Process Can Be Confusing"
3/5
What do you like best about Helium 10?

How it helps us to improve our products in Amazon Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

SOmetimes is hard to understand the logic of the process Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Unmatched Insights That Outshine Other Platforms"
4/5
What do you like best about Helium 10?

Gives greater insights than any other platform Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

Sometimes specific data can be limited when needed Review collected by and hosted on G2.com.

Response from setareh motamedi of Helium 10

It's great to hear that Helium 10 is helping you mine relevant keywords for Amazon ads! We appreciate your feedback about the platform's unmatched insights and understand the frustration of encountering limited specific data. We're committed to addressing this issue and providing a more comprehensive data experience for our users.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Price Insights are great and a key time saver"
4/5
What do you like best about Helium 10?

Really helpful in finding keywords to use on amazon ads. My favourite tool is the Cerebro tool it is really helpful in checking competitor listings Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

A lot of features in there so hard to understand all of them Review collected by and hosted on G2.com.

Audrey W.
AW
Audrey W.
Brand Management Lead
Small-Business (50 or fewer emp.)
"Helium 10 is a game changer in our business"
5/5
What do you like best about Helium 10?

I love that you can track products and even find new opportunities on platforms Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

I don’t love the weird names that you have to sift through to find the right tool. Review collected by and hosted on G2.com.

Mohit G.
MG
Mohit G.
Digital Marketing Specialist
Mid-Market (51-1000 emp.)
"Top Ecommerce Product Research and Ecommerce Market Tracker tool"
4.5/5
What do you like best about Helium 10?

It has an Amazing Product Research capabilities for E-commerce Entrepreneurs, Dropshippers and Amazon Sellers.

It helps me identify the top selling products on most e-commerce platforms, helps in Optimization of product listing and provides deep analysis of the keywords and rankings. Helium 10 makes my job very easy while doing research for my e-commerce business. Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

It's an expensive tool to use for new and aspiring e-commerce entrepreneurs, Moreover proper tool learning is required for new users to use this tool for their optimal benefit. Review collected by and hosted on G2.com.

Verified User in Consumer Electronics
AC
Verified User in Consumer Electronics
Mid-Market (51-1000 emp.)
"Their Accounting Department Handles Customer Service -- Need I say more?"
0/5
What do you like best about Helium 10?

2 Stars for their tools, 1 star for their pricing Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

Customer Support, Relationship with Customers Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
"Comprehensive Tools and User Friendly"
4/5
What do you like best about Helium 10?

Helium 10 offers detailed sales data and insight. Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

The item we dislike the most is the cost. Some of the tools require more time to master. Review collected by and hosted on G2.com.

Response from Ray Hayes of Helium 10

Thank you for the kind review! We're glad to hear that Helium 10's keyword research and sales data tools have been helpful for your business.

We hear you on pricing and the learning curve. If you ever want to get more out of the platform, our Helium 10 Academy (academy.helium10.com) has free training videos and guides to help you hit the ground running.

Thanks again for being a Helium 10 user. We appreciate the feedback!

André M.
AM
André M.
Chef de cozinha
Small-Business (50 or fewer emp.)
"As Stolen"
0/5
What do you like best about Helium 10?

Fraudulent company. I was ripped off over 500$ for the plan upgrade I never took! I canceled my account on the 6th of August. At 20.48h on the 14th of August I receive an email with the plan update with the charge! I never entered the account in that period and it is easily proved by the access IP. The plan was updated from France, as is also explained in the "Access Management". I submitted numerous complaints and complaints, I tried a thousand ways to contact the Helium team and the answer was always the same "you are responsible for keeping your password safe". I have 2-factor authentication, and my password is completely secure. By the way, who else would be interested in upgrading to the most expensive plan after the account is cancelled, other than Helium? only Helium benefits, only Helium gets the money! Not any have had the decency to come up with any solutions to the problem. The customer is of no importance to this company. I demand to cancel the account and "they cannot", I demand that they remove my debit card and "they cannot", I demand that they delete my data from their database and "they cannot". After all, who owns the company? The case is being handed over to the police. Be very careful with this company! If anyone needs me to send you the screenshots as proof, just get in touch. It is a fight that I will go to the end. They need to be held accountable so it doesn't happen to others in the future. Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

I did not receive any help for helium 10. Review collected by and hosted on G2.com.

Muhammad A.
MA
Muhammad A.
A-Z Amazon Account Specialist
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Main Role for Amazon Sellers"
4.5/5
What do you like best about Helium 10?

I like all the options, Xray, Magnet, Cerebro, Keyword Tracker, listing Quality Score, product ranking, and many more. It helps to grow your sales and the main thing is how can take the leverage by using Helium 10. because it improves your sales with the gathered data. Thanks Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

Not much because I do not face any issues except login issues. Review collected by and hosted on G2.com.

Verified User in Publishing
IP
Verified User in Publishing
Small-Business (50 or fewer emp.)
"Buggy | Feature set varies | Questionable data"
1/5
What do you like best about Helium 10?

- Keyword research.

- Support agents sometimes do actually try. Review collected by and hosted on G2.com.

What do you dislike about Helium 10?

- Dashboards simply not loading any data.

- No way to verify, if the data shown is correct.

- Not all ASINs, or regions/markets get all features.

- No matter if you do actually get the full feature set, you have to pay in full. Review collected by and hosted on G2.com.