I find the support from Heimdal® very quick, which is important to me. Getting answers quickly allows me to resolve problems efficiently. Review collected by and hosted on G2.com.

I got a case where it was a false negative that's can be a waste of time. Review collected by and hosted on G2.com.

Almost No interference with end user. fast support. Review collected by and hosted on G2.com.

I am dot a big fan of the canarie files (I also am a fan og the protection!) Review collected by and hosted on G2.com.

I love their XDR and NGAV product line. makes it easy for us to manage the security part of our work. Review collected by and hosted on G2.com.

Somehow, their agent seems to not show on their platform and we have no idea as to why. Review collected by and hosted on G2.com.

A great defense platform with added perks as the remote desktop, helps us support our colleges across the organization (also for non it- difficulties).

User friendly and simple interface. Review collected by and hosted on G2.com.

It’s hard to find a dislike regarding Heimdal, but the desktop application can be a bother to open. Review collected by and hosted on G2.com.

Easy to connect with. Customer support very quick. Review collected by and hosted on G2.com.

There is nothing i can think of anything to add here. Review collected by and hosted on G2.com.

Updates of system-relevant programs and a good addition to protection against hackers. Review collected by and hosted on G2.com.

The price is quite high and activations cannot be postponed when changing systems. Review collected by and hosted on G2.com.

Integrated solution covering antimalware, dns filter, updates and all Review collected by and hosted on G2.com.

All eggs in one basket... This makes us vulnerable Review collected by and hosted on G2.com.

We’ve always received excellent and timely support when needed. Review collected by and hosted on G2.com.

The interface can be a little confusing at first. Review collected by and hosted on G2.com.

It just works.

We use Patch Management, E-mail Security and Remote Desktop modules from the Heimdal portfolio. All these products run through a single agent and consistently perform well. We push Microsoft patches every month to clients and servers without issue (and more reliably than something like WSUS) , Remote Desktop is simple to use as an admin, just right-click the agent search for the user you want to connect to and go, and E-mail Security Spam filtering catches the majority of the bad things.

Heimdal also creates a decent asset register for each device you install the agent on.

Support is also responsive and helpful, normally coming back with an answer in only 30 minutes! Review collected by and hosted on G2.com.

First time setup can be a little challenging. Patch management group policies took a little bit of getting used to the way Heimdal uses its terminology but once you crack it, it just ticks along.

Spam filtering could be a little more flexible, the previous product we used was able to manage allow/deny lists per user. Heimdal takes a more global approach so you tend to be allowing an email for the entire domain.

A little more control of client machines would be helpful. Some alternative products allow you to force a reboot for instance. Review collected by and hosted on G2.com.

The Heimdal platform contains many different component. We are only subscribed to the two that currently fit our business needs: Patch & Asset Management, and Remote Desktop. The former is a superb tool for automated patching of operating systems and 3rd party software, plus contains a tool to deploy custom scripts and applications - very versitile. The Remote Desktop solution works well, with the added plus of straightforward setup; as our end user devices already had the Heimdal agent installed it was straightforward to push the new tool to devices.

Finally, and most importantly, the support team are exceptional. There have been a few queries from ourselves, and each one was met with professionalism wiith a concerted effort to find a resolution. The work completed by the support team in some cases exceeded expectations, with complete scripted solutions designed and implemented to improve our IT estate. Review collected by and hosted on G2.com.

Our initial setup & deployment was discovered not to utilise best practise after over one year of being customers. This caused some issues in terms of upgrading the agents installed on our devices, and while the support team were once again fantastic in getting the issue resolved, the inital communication regarding deployment could be improved. Review collected by and hosted on G2.com.