I really like how lightweight Heimdal is on the client side—it has minimal impact on device performance but still gives us all the functionality we need from an IT management perspective. The automated patching, especially for Windows zero-days and third party apps, has been a real game changer. I appreciate that once it's set up, it just works in the background and lets us focus on other priorities. The reporting and visibility into vulnerabilities, plus the ability to scale with more modules, is also a big plus. Review collected by and hosted on G2.com.

The setup process was a bit complicated, and navigating some areas of the platform can be unintuitive at first. It took me a while to get familiar with where everything is and how to make certain changes. Once you get used to it, it's fine, but the initial learning curve could definitely be improved to make it more user-friendly. Review collected by and hosted on G2.com.

Functionality of the software, integration of all services into one agent. The POC was unusually detailed and thorough. Review collected by and hosted on G2.com.

The dashboard is partially confusing. One needs a certain amount of time to get familiar with its operation. The ZTEP module should be improved. It reports many false positive events. Review collected by and hosted on G2.com.

UI / UX

The interface is clean and generally easy to navigate. While most core features are accessible, some advanced options (like role management and account settings) could be more intuitive and consistently visible across user roles.

Integrations

Heimdal integrates well with standard security workflows. However, deeper integrations and clearer documentation around role-based access and feature availability would further improve usability.

Performance

Overall performance is stable with minimal latency. Security modules operate efficiently without noticeable impact on endpoint performance in day-to-day operations.

Pricing / ROI

The platform offers good value considering the range of security features provided. It aligns well with organizations looking for consolidated security capabilities under a single solution.

Support / Onboarding

Support has been responsive and helpful in resolving queries. Onboarding is straightforward, though additional guidance on advanced configurations and role-based features would enhance the experience.

AI / Intelligence

The platform provides useful threat detection and actionable insights. While effective, more transparency into detection logic and enhanced analytics visibility would add further value. Review collected by and hosted on G2.com.

Some advanced features, particularly around role management and account configurations, are not always clearly visible or intuitive based on user roles. Documentation could be more detailed for these areas. Additionally, greater transparency in certain security insights and detection logic would help improve analysis and troubleshooting. Minor improvements in UI consistency across modules would also enhance the overall user experience. Review collected by and hosted on G2.com.

For the end-users, Heimdal is lightweight, so no massive hit on system resources like other agents, and intuitive to use. From a SysAdmin point of view, the dashboard is informative without being cluttered. Review collected by and hosted on G2.com.

Some of the more advanced features can be a bit tricky to enable without help from the support team, but they’re great once you get them set up. Review collected by and hosted on G2.com.

I really like the ease of the dashboard for querying update status and compliance, as well as Heimdal's ability to manage patching for devices over the internet—not just those on the corporate network. The API access and ability to pull detailed build numbers for compliance reporting have been invaluable for our scripts and automation. Review collected by and hosted on G2.com.

I dislike the misleading information shown on the endpoint, specifically the 'up to date' tick that appears even when a device has only been on for a short time. This causes confusion among users and makes it harder to ensure genuine compliance, as they often believe updates are complete when they're not. Review collected by and hosted on G2.com.

The automation is the best aspect for me—Heimdal takes care of updates for third-party applications and device drivers without manual intervention. It has revealed applications installed that I wasn't even aware of, and has significantly reduced our threat score. The USB device control was a key reason for choosing Heimdal, and having the ability to push out updates and driver updates is a real bonus. Review collected by and hosted on G2.com.

If I’m being really picky, although the initial support response is quick and helpful, I feel the troubleshooting could be more thorough. For instance, when we’ve had remote control issues, the support team sometimes closes tickets too quickly or assumes the problem is on our side, instead of proactively investigating by pulling logs or clearly suggesting next steps. A bit more in-depth support would make the overall experience even better. Review collected by and hosted on G2.com.

The support is amazing—very quick to respond to questions and to get issues resolved. The team is also incredibly knowledgeable, which makes the whole experience even better. Review collected by and hosted on G2.com.

I see Heimdal primarily as a security product, and it performs well in that role. Its RMM offering is improving, but there’s still a sizable gap between Heimdal and, for example, Ninja, which is fine given where Heimdal is positioned. That said, better integrations with more mature RMM platforms would be much appreciated. Review collected by and hosted on G2.com.

I really appreciate the ease of use and the broad scope of applications Heimdal provides. The patch management has been a huge help, and the 24/7 SOC team has given me peace of mind, allowing me to sleep at night knowing our systems are monitored. The unified dashboard makes managing everything much easier, especially since I'm the only tech for our schools. Review collected by and hosted on G2.com.

Honestly, it's hard to think of a downside. If I had to pick something, it's that it's not free, but given the value, I can’t complain much. Overall, no major problems. Review collected by and hosted on G2.com.

I really like the front-end experience, particularly the dashboard home page. It provides clear visibility of third‑party patch management and update status, with intuitive click‑through navigation. The information is presented clearly on the landing page, making it easy to understand current status at a glance and enabling straightforward, effective monitoring. Review collected by and hosted on G2.com.

It can get a bit complicated when trying to look at the scheduling on the dates, especially when trying to schedule it around other schedules like Microsoft Patch Tuesdays. Lining up the weeks and making sure patch deployment fits our testing and deployment process is not as intuitive as I'd like. Review collected by and hosted on G2.com.

You don’t have to maintain it all day long; it just works in the background, doing what you configured it to do, with minimal administration. Performance and pricing is what is the most beneficial for us. Support is among the fastest we ever had. Review collected by and hosted on G2.com.

Management can be a bit challenging, since it’s missing a few parts I’m used to having. Review collected by and hosted on G2.com.