--- title: Heimdal Reviews meta_title: 'Heimdal Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 75 reviews by the users' company size, role or industry to find out how Heimdal works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 75 scale: '5' date_modified: '2026-07-20' parent_category: name: System Security url: https://www.g2.com/categories/system-security --- # Heimdal Reviews **Vendor:** Heimdal® **Category:** [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) **Average Rating:** 4.4/5.0 **Total Reviews:** 75 ## About Heimdal Accommodate all your cybersecurity needs under one convenient roof with the Heimdal® Unified Cybersecurity Platform. Our cybersecurity solutions can be used as standalone products or integrated into one another as part of a cohesive and unified XDR platform. Whether you’re a reseller, distributor, MSSP, or an organization committed to bolstering your online security, we provide an array of cutting-edge products to make your mission smoother. Heimdal® is a fast-growing cybersecurity company focused on continuous technological innovation. Since its establishment in 2014 in Copenhagen, based on the winning idea of CTF World Champions, Heimdal has experienced spectacular growth by proactively building products that anticipate threatscape trends. The company offers a multi-layeredand unified security suite that combines threat prevention, patch and asset management, endpoint rights management, antivirus and mail security which together secure customers against cyberattacks and keep critical information and intellectual property safe. Heimdal has been recognized as a thought leader in the industry and has won multiple international awards both for its solutions and for its educational content creation. The Heimdal line of products currently consists of 10 products and 2 services. The former category encompasses DNS Security for Endpoints & Network, Patch & Asset Management, Privileged Access Management, Application Control, Next-Gen Endpoint Antivirus, Ransomware Encryption Protection, Email Security, Email Fraud Prevention, and Remote Desktop. The latter is represented by Endpoint Detection & Response, as well as eXtended Detection & Response, or EDR and XDR for short. Currently, Heimdal’s cybersecurity solutions are deployed in more than 45 countries and supported regionally from offices in 15+ countries, by 175+ highly qualified specialists. Heimdal is ISAE 3000 certified and secures more than 2 million endpoints for over 10,000 companies. The company supports its partners without concessions on the basis of predictability and scalability. The common goal is to create a sustainable ecosystem and a strategic partnership. ## Heimdal Pros & Cons **What users like:** - Users appreciate the **simple and straightforward user interface** of Heimdal, making it accessible for entry-level personnel. (6 reviews) - Users commend Heimdal's **exceptional customer support** , noting prompt responses and professional assistance that often exceeds expectations. (5 reviews) - Users value the **robust security** of Heimdal, noting its reliability and user-friendly interface for effective defense. (3 reviews) - Users praise Heimdal for its **reliable security solutions** , delivering consistent performance and dependable support for their needs. (3 reviews) - Users value Heimdal for its **reliable security solutions** and responsive 24/7 support, enhancing user confidence. (3 reviews) - Users value the **reliable security solutions** of Heimdal, appreciating the 24/7 support and user-friendly interface. (3 reviews) - Security Focus (3 reviews) - Simplicity (3 reviews) - Cybersecurity (2 reviews) - Users praise the **easy setup** of Heimdal, appreciating its straightforward installation and quick integration with their systems. (2 reviews) **What users dislike:** - Users face significant **access issues** with Heimdal's admin portal, finding navigation complex and essential resources hard to locate. (2 reviews) - Users find the **complex interface** of Heimdal frustrating, struggling with navigation and accessing essential features. (2 reviews) - Users find the **limited customization options** frustrating, particularly in navigating the complex admin portal and UI. (2 reviews) - Users find Heimdal **not user-friendly** due to its complex admin portal and difficult navigation for essential tasks. (2 reviews) - Users report challenges with **poor customer support** during initial setup, affecting overall experience and efficiency. (2 reviews) - Users find the **poor interface design** of Heimdal difficult to navigate, complicating essential tasks and access. (2 reviews) - Users experience **restart issues** with Heimdal, feeling unprotected after scans until the software is rebooted. (2 reviews) - Users find the **admin portal navigation complex** , making it difficult to locate essential options and downloads. (2 reviews) - Users find the **admin portal complex and illogical** , making navigation and access to options frustrating and confusing. (2 reviews) - Users find the **admin portal complex and illogical** , complicating navigation and access to essential resources. (1 reviews) ## Heimdal Reviews ### 1. Clear Patch Management and Endpoint Visibility That Builds Compliance Confidence **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Heimdal?** Patch management; OS and third party. Provides clear landscape of outdated per device and provides confidence of Cyber Essentials accreditation. Endpoints overview. Provides clear scope of all connected devices, the device information is particularly helpful for troubleshooting. Infinity management module for bespoke software storage and deployment. This helps with ISO27001 to evidence control of software libraries. **What do you dislike about Heimdal?** The third-party app patch management module doesn’t let you push updates per device or per patch as easily as the OS patch management module does. Some users have also reported that Heimdal sometimes forces restarts after patches are applied, even though we don’t have that option enabled in our baseline settings. In addition, some of the descriptions within the endpoint settings platform aren’t very clear, which can make it harder to understand what certain options actually do. **What problems is Heimdal solving and how is that benefiting you?** Endpoint management oversight gives me a single place to view all endpoints and their IP addresses. This makes it much easier to troubleshoot issues, quickly identify which endpoint is having problems, and confirm who it belongs to. One of our company requirements is to maintain a software database that is controlled and secure, while still being available for end users to access the software whenever they need it, without having to rely on the OEM's website. Having the confidence and the evidence, that endpoints are receiving their updates has been integral to passing Cyber Essential audits. **Official Response from Livia Gyongyosi:** > Thank you for sharing your positive experience with our patch management and endpoint visibility features. We're glad they support you with becoming Cyber Essentials compliant. We understand your concerns about the third-party app patch management and endpoint settings platform, and we will work to enhance the user experience and provide clearer descriptions for better understanding. ### 2. Great support and deployment docs, but UI and PSA integration need work **Rating:** 3.5/5.0 stars **Reviewed by:** Simon C. | Service Desk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2026 **What do you like best about Heimdal?** The support and account management are very good. Once you get a grasp of how to use Heimdal, it’s pretty easy to work with. The deployment methods are also easier than some other products I’ve used, and the documentation around deployment is really good as well. **What do you dislike about Heimdal?** I’m not a huge fan of the UI. It’s also a real shame that we can’t fully integrate it with our PSA, so alerts can be sent directly into it and opened there, rather than having to open them in Heimdal. On top of that, some information is only visible in Heimdal, and overall it feels like it’s designed to steer you toward using their SOC. **What problems is Heimdal solving and how is that benefiting you?** Heimdal has provided a modern solution for protecting our client servers and workstations. ### 3. Automated patching makes life easier, but remote desktop needs work **Rating:** 5.0/5.0 stars **Reviewed by:** Kris B. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Heimdal?** What I like best about Heimdal is the automated patching. It saves us a lot of time since we don’t have to manually patch all our software anymore. Even for apps not natively supported, we can push scripts to check for updates, which is a huge benefit for our operations. **What do you dislike about Heimdal?** The main thing that catches us out is the reboot notifications for laptops. The notifications could be more prominent because users sometimes miss them or they get hidden behind other windows, leading to surprise reboots. Also, the remote desktop tool isn’t very intuitive, and the black screen feature can be disabled by the remote user, which isn’t ideal for troubleshooting. **What problems is Heimdal solving and how is that benefiting you?** Heimdal helps us relieve IT resources by using two of their modules: PEDM and Patch Management. These were previously manual tasks, and Heimdal automates them for us. Patch Management, in particular, saves us a lot of time because most of the software we use day to day is covered out of the box. **Official Response from Livia Gyongyosi:** > Hello, Thank you for sharing your experience with Heimdal's Patch and Asset Management and Privilege Elevation and Delegation Management modules. We're happy to know our automated patch management solution saves your team time. We're constantly working to make our products better and easier to use. Your feedback on reboot notifications and the remote desktop will help us do just that. ### 4. Reliable, Evolving Security Platform with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Mahdi H. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Heimdal?** I really appreciate Heimdal's ease of deployment, the integrated pane of glass for managing everything, and the fairly responsive support team. The platform consistently adds features that are genuinely useful for our needs, especially as we have a mixed estate of Windows, Macs, and Linux. The long-term investment has paid dividends, and I value the ongoing improvements, particularly the commitment to cross-platform feature parity and compliance reporting. **What do you dislike about Heimdal?** The main drawback for us has been the lack of feature parity across Windows, Mac, and Linux—especially application control for Mac OS, which is currently missing but is on the roadmap. Pulling relevant stats for board packs can be a bit intense, requiring some digging, but dashboard customization is coming soon. These are all being addressed, so my concerns are more about timing than any fundamental issues. **What problems is Heimdal solving and how is that benefiting you?** business wide security for governemtn & military work **Official Response from Livia Gyongyosi:** > Mahdi H. thanks for sharing your experience. We're happy to read how the responsiveness and effectiveness of Heimdal's tech support team keeps coming up into reviews. :) As you said, app control for MacOS is on the roadmap and we're constantly working to bring in line other missing capabilities too. Also, we'll soon reveal the Heimdal 5.4.0 Release Candidate Dashboard which will bring a strong set of practical improvements across the platform: • More flexible Windows Updates controls with per-category delays. • Stronger compliance settings for session locking and automated log retrieval. • Direct inbox deletion actions for Microsoft 365 Email Security. • Enhanced Priority Update Server performance for faster patching. • Expanded PSA integrations with M365 alert support and LAD ticketing. Might find that useful too, I hope. ### 5. Amazing Support and Effortless OS & App Patching with Easy Deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Heimdal?** Support has been amazing. They’re always very friendly and respond promptly whenever we reach out. The OS and third-party app patching makes our jobs much easier, and deployment is incredibly easy as well. Integrates well with software we use internally to allow for more secure management. **What do you dislike about Heimdal?** The agent can be slow at times on computers, especially when I’m trying to gain admin rights. Overall, there’s very little I dislike about this software, and my experience with it has been largely positive. **What problems is Heimdal solving and how is that benefiting you?** It offers the best solution for managing admin rights compared to everywhere else I’ve worked. It keeps things secure and straightforward, without needing to use admin accounts or constantly worry about account security. Previously, we were manually installing new software and updating existing software on users’ computers, but with 3rd party patching that’s no longer something we have to worry about. **Official Response from Livia Gyongyosi:** > Hello, Reducing the need to use admin accounts - which are a huge risk factor in case of compromised credentials - is one of our goals. We're glad to hear Heimdal's privileged access management works for you and that using our patch management tool supports you with covering 3rd-party patching faster and easier. We'll keep working to improve our solutions. Thanks for sharing your experience with us. ### 6. Solid Security Platform with Excellent Support but Needs Better Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Paul B. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Heimdal?** I really appreciate Heimdal's fast and responsive support team, which is much quicker than most other vendors I've dealt with. The privilege elevation feature is a standout, making me feel much safer about admin access risks. Third-party patching is another big plus, and the pricing for these features is fair compared to competitors. **What do you dislike about Heimdal?** The main drawback is the lack of high-level, easy-to-use reporting. It's difficult to quickly get clear dashboards or summaries to show progress, patching rates, or server reboots, which makes it hard to demonstrate value in board meetings. Because of this, I had to bring in another tool just for vulnerability scanning and reporting, which I'd rather not do. **What problems is Heimdal solving and how is that benefiting you?** We have one platform for patching (Windows and Third party), remote desktop support and privileged access management \ evalation, instead of having multiple systems from multiple suppliers. ### 7. Easy-to-Use Unified Platform with Great Microsoft Integration and Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Heimdal?** Unified platform overall. I find it easy to use, and it integrates well with Microsoft. It’s also not too resource-intensive internally or across CPUs, which I appreciate. The pricing is almost too good to be true and definitely worth reviewing. The support team always answers my queries quickly. The AI features are there, but I haven’t had a chance to try them yet, although the TAC does provide insights. **What do you dislike about Heimdal?** I feel like the AI wingman features haven’t come up much yet with the customers I work with. **What problems is Heimdal solving and how is that benefiting you?** I support my customers by making sure their environments are properly covered, and by helping automate protection against simple attack vectors. **Official Response from Livia Gyongyosi:** > Thank you for sharing your opinion on our unified platform and fast support. We're continuing to work on fine tuning the AI features, so they are more and more effective and bring more value to you and your customers. ### 8. Heimdal’s All-in-One Email & Endpoint Security with an Easy Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Hossaena W. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Heimdal?** I like that Heimdal integrates the most commonly used apps, which helps organizations stay secure. The dashboard is easy to learn and understand, and support is always available when needed. The program performs its main function of isolating bad emails and links 100% of the time. We chose Heimdal over other products because it provides both email and endpoint security in one bundle. The pricing is very attractive because of the bundle, and I only have to deal with one vendor when issues arise. **What do you dislike about Heimdal?** Nothing at the moment. As an organization, we’ve used most of its features, and we’re happy with it overall. **What problems is Heimdal solving and how is that benefiting you?** As a healthcare center, we receive a lot of phishing and ransomware-targeted emails. Heimdal isolates these emails and either deletes them or, if the content is questionable, quarantines them. The AI portion of the program also helps identify threats in advance and updates accordingly. **Official Response from Livia Gyongyosi:** > Hello, Thanks for sharing your experience with Heimdal's unified cybersecurity dashboard. We're happy that our third-party patch management and email security solutions work well for you. Also, our support team will be glad to know their work is appreciated. :) ### 9. Comprehensive and Easy-to-Use Security Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Heimdal?** I really like how easy Heimdal is to use and navigate. The layout is straightforward, and having so many tools included in a single platform is probably the biggest advantage for me. Automatic software updates, unattended remote support, and even OS updates are handled well. It makes managing our large estate much easier and more efficient. **What do you dislike about Heimdal?** One downside is that it's difficult to update applications that don't add an entry to the Windows App List, like some portable apps. For example, the application NASM doesn't add a registry entry during installation, so Heimdal can't detect it. It would be great if there was more support for these kinds of portable applications, or custom detection methods. **What problems is Heimdal solving and how is that benefiting you?** Patching of devices and cyber-essentials compliance - Heimdal covers this perfectly and is zero-touch for the most part. Unattended remote support - this works very well in Heimdal and does not require any additional installation. **Official Response from Livia Gyongyosi:** > Hello, Thanks for sharing your experience with Heimdal. We're glad that you're happy about how our patching solution works. I'll talk to our people at Support about how we could improve updating applications that don't add an entry to the Windows App List. ### 10. Reliable, Lightweight Security and Patch Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Heimdal?** I really like how lightweight Heimdal is on the client side—it has minimal impact on device performance but still gives us all the functionality we need from an IT management perspective. The automated patching, especially for Windows zero-days and third party apps, has been a real game changer. I appreciate that once it's set up, it just works in the background and lets us focus on other priorities. The reporting and visibility into vulnerabilities, plus the ability to scale with more modules, is also a big plus. **What do you dislike about Heimdal?** The setup process was a bit complicated, and navigating some areas of the platform can be unintuitive at first. It took me a while to get familiar with where everything is and how to make certain changes. Once you get used to it, it's fine, but the initial learning curve could definitely be improved to make it more user-friendly. **What problems is Heimdal solving and how is that benefiting you?** Heimdal helps us manage the threat landscape in real time. We can rely on Heimdal to bring machines into line with our policies and security baselines as soon as they become available. As a result, we stay compliant, and our security team spends very little effort on user-driven remediation. **Official Response from Livia Gyongyosi:** > Hello, Happy to hear Heimdal's patch management solution helps keep your devices safe and compliant. We constantly aim to improve user experience, so your feedback and suggestions on that matter is very valuable to us. Thanks for letting us know. ## Heimdal Discussions - [How are you handling MSU-based updates if Heimdal Infinity Management doesn’t support MSU files?](https://www.g2.com/discussions/how-are-you-handling-msu-based-updates-if-heimdal-infinity-management-doesn-t-support-msu-files) - 1 upvote - [I dont have such thing](https://www.g2.com/discussions/i-dont-have-such-thing) - 1 upvote - [View Heimdal pricing details and edition comparison](https://www.g2.com/products/heimdal/reviews/heimdal-review-6649896?section=pricing&secure%5Bexpires_at%5D=2026-07-20+13%3A52%3A51+-0500&secure%5Bsession_id%5D=bab44920-e01f-4d40-96f3-865a02b2aee3&secure%5Btoken%5D=aa42e455a6eb0d532040f417745e813bf6a64db0dfd763b13b9a7cb53167d87c&format=llm_user) ## Heimdal Integrations - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews) - [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [UncommonX](https://www.g2.com/products/uncommonx/reviews) ## Heimdal Features **Security - Unified Threat Management** - Antivirus - Whitelists - Antispam Filtering - Content Filtering - Web Filtering - Firewall **Scope** - Endpoint Inclusiveness - Multi-OS Support **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Administration** - Compliance - Web Control - Application Control - Asset Management - Device Control **Analysis** - Incident Reporting - Network Visibility - Metadata Enrichment - Metadata Management **Detection & Response** - Response Automation - Threat Hunting - Rule-Based Detection - Real-Time Detection **Asset Management** - Asset Discovery - Shadow IT Detection - Change Management **Monitoring** - Investigate - Monitoring - Misconfigurations - Integrate - Visability **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Agentic AI - Email Anti-spam Features** - Autonomous Task Execution - Proactive Assistance **Agentic AI - Mobile Application Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Services - Endpoint Detection & Response (EDR) ** - Managed Services **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Encryption** - Email Encryption - Messaging Encryption - File Transfer Encryption - Data Encryption - Full-Disk Encryption **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Administration** - Reports & Analytics - Dashboard **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Centralized management - Role-based security - Live notifications - Live session recording & playback - Temporary, time-limited privilege **Functionality** - System Isolation - Firewall - Endpoint Intelligence - Malware Detection **Response** - Incident Alerts - Response Orchestration - Response Automation **Management** - Extensibility - Workflow Automation - Unified Visibility **Monitoring** - Gap Analysis - Vulnerability Intelligence - Compliance Monitoring - Continuous Monitoring **Remediation** - Remediation - Audit **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents **Security** - Data Security - Data loss Prevention - Security Auditing **Compliance** - Authentication - Policy Enforcement - Access Management **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection **Analysis** - Automated Remediation - Incident Reports - Behavioral Analysis **Detection** - Multi-Network Monitoring - Asset Discovery - Anomaly Detection **Analytics** - Threat Intelligence - Artificial Intelligence & Machine Learning - Data Collection **Risk Management** - Risk-Prioritization - Reconnaissance - At-Risk Analysis - Threat Intelligence **Identity** - SSO - Governance - User Analytics **Management** - File Management - Anomaly Detection **Security Management** - Incident Reports - Security Validation - Compliance **Reporting** - Audit log - Reporting **Generative AI** - AI Text Summarization **Agentic AI - Extended Detection and Response (XDR) Platforms** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Services - Network Detection and Response (NDR)** - Managed Services **Services - Extended Detection and Response (XDR)** - Managed Services **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top Heimdal Alternatives - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - 4.6/5.0 (417 reviews) - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - 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