Our Payroll Specialist responds timely. Clean look. Review collected by and hosted on G2.com.

This system is horrendous. We have had nothing but issues since implementating it. It's very limited on it's reporting. The time system does not integrate seamlessly with payroll . If you have any issues with taxes, they give you a generic response that the tax team will get back to you with no indication of when. Every issue we have encountered has taken several MONTHS to resolve. Also, I constantly run into issues with the GL import to Quickbooks as something gets messed up with mapping. This system might be good for a very small company, but if you have any sort of complexity to your payroll RUN. Review collected by and hosted on G2.com.

Unfortunately I would not recommend anything. I lack confidence in their resolution to our problems. The information they provided was incorrect and they did not verify the information before sending it to me.

In fact payroll was run without me approving it. Review collected by and hosted on G2.com.

The Heartland payroll staff wiped out all staff PTO and it's been 18 days and they still have not resolved the issue with 8 members of their staff.

The Heartland Time and Attendance are also unable to resolve an issue we are having adding new staff to our account. I as given a report that they "fixed" only to find multiple errors and the data used was the original data that was incorrect.

Neither team responds to emails & voicemails. Their excuse is they were in meetings all day.

After 18 days of pure frustration I have asked for the district manager's supervisor's contact infirmantion and was denied. Review collected by and hosted on G2.com.

Honestly from the get-go it has been issue after issue. The sales rep's exact words "this will be a simple transaction, sign the forms and we handle the rest" Since signing, we have had so many problems I'd rather check time cards manually and hand writes checks to 100 staff members. The training was subpar- calls which said oh this dept. doesn't handle that but we will put you in contact with another dept. No one ever told us Heartland Payroll was two companies when signing up, the Payroll is separate from their timekeeping and no one knows anything about the other. We were told this would be turnkey and hands-off... I would pay 10x more just be be back on Quick books basic version or 20x more to be with ADP Review collected by and hosted on G2.com.

Since we signed up a few months ago each pay period there have been anywhere from 5-12 people missing pay, people with incorrect wages, every pay period. We will submit changes and they go missed or not adjusted, not to mention we were told we would have 1 payroll specialist but I've spoken to no less than 5-8 different people. The icing on the cake is they have you fill out Authorization forms on who can access what but do not follow the forms they send all condiment payroll information to people who are not authorized to see others' wages. I'm not sure what else can get screwed up at this point. Please pay extra to use another service or get someone fresh out of high school to handle your payroll! Review collected by and hosted on G2.com.

There is NOTHING I like best about HEARTLAND. It has been one of the worst experiences! Review collected by and hosted on G2.com.

I was recommended to Heartland by a colleague, so I thought this had to be a good fit. I was so wrong. What the Sales Rep representative as to what the company was willing and able to do and have knowledge on is entirely inaccurate. First, the transition was a complete disaster. I expected that there would be a couple of bumps in the road, but not a total derailment. I spent several hours reviewing the payroll information to have an accurate payroll. I was told that I could provide our payroll hours however our timesheet tracking system would allow, and they would work with it. WRONG! They paid my State withholdings late the first month I was with the company and then tried to blame it on me and that it was somehow my fault when all the documentation provided stated the frequency of the withholding to the state that needed to be paid. This is just one of many issues/errors I have experienced with this company. I was told that I would have a dedicated specialist working on my account and available. WRONG! I have sent emails not to be replied back to. I had a payroll almost not posted; because my approval email was not received, and the specialist did not see fit to contact me on the status of approval. I am caught between a rock and a hard spot for transitioning to another company. If would not recommend this payroll company to any company!! Review collected by and hosted on G2.com.

Customer service representatives are very helpful Review collected by and hosted on G2.com.

Some of the reports are not that convenient Review collected by and hosted on G2.com.

I enjoy how easy it is to set up a new employee and the birthday/anniversary reminders Review collected by and hosted on G2.com.

I'm not a big fan of the fact that our HR platform, Ease will not talk to Heartland, but Heartland talks to Ease. I have to manually enter any changes made in Ease into Heartland. I wish it would both talk to each other. Review collected by and hosted on G2.com.

The Onboarding process has been to automate and store a lot of the document procedures you would need with new hires. It allows you to upload custom documents ( employee handbooks, NDA's, NC's, etc.). They have click options to have employees being onboarding sign W2, W9, and other state-required documents. Their system allows you to verify their social security for work authorization and run background checks Review collected by and hosted on G2.com.

The communication between the company and departments was not good. I had multiple products and ran into issues when trying to troubleshoot problems between both systems. Review collected by and hosted on G2.com.

Every single staff member at Heartland has been so willing to help us navigate the payroll system making the process painless and simple. Review collected by and hosted on G2.com.

There are no complaints that I can think of at this time. Review collected by and hosted on G2.com.

Responsive to emails, but unresponsive to payroll change requests from our employees Review collected by and hosted on G2.com.

The owner of our company submitted a FIT withholding change request back in Spring 2021 - the form was received by Heartland (by their admission), but the payroll change was never made. This resulted in a substantial underpayment of FIT by the company owner (me). Review collected by and hosted on G2.com.

Online Portal very easy to navigate and my customer service representative is very responsive. Review collected by and hosted on G2.com.

Tax Department are not very timely in responding to an issue. Review collected by and hosted on G2.com.