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Heartland Payroll+

By Heartland Payment Systems

4.3 out of 5 stars

How would you rate your experience with Heartland Payroll+?

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Heartland Payroll+ Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

Heartland Payroll+ Integrations

(1)
Integration information sourced from real user reviews.
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Heartland Payroll+ Reviews (135)

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Reviews

Heartland Payroll+ Reviews (135)

View 1 Video Reviews
4.3
135 reviews

Pros & Cons

Generated from real user reviews
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TA
Gym manager
Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Heartland Payroll- Best move"
What do you like best about Heartland Payroll+?

It was an easy switch from our old payroll, can access employee info very easily, quick response time. Review collected by and hosted on G2.com.

What do you dislike about Heartland Payroll+?

Pretty new, haven't seen any issues yet. Review collected by and hosted on G2.com.

Owings Mills G.
OG
Owner/Operator
Small-Business (50 or fewer emp.)
"Easy and Intuitive System to Use"
What do you like best about Heartland Payroll+?

Scheduling in the system is breeze. It shows when employess are unavaible but also has their "scheulded" time on the grid if you copy and paste schedules, unlike ADP which just throws those shifts at the top and you are not sure who they belonged to to get proper coverage. It also calculates the total forecasted payroll spend per employee in dollars and hours for the whole company and by individual as well. The change over from ADP was extremely easy. You are partnered up with a representative from the HR side and Payroll side to walk you through the various features. It also intergreated with Ease which manages the benefits side of the business. Everyone you deal with is extremley helpful and profeesional and answer questions, in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Heartland Payroll+?

The only issue what when running an off cycle payroll check you must contact customer support so that they can create the cycle for you. Review collected by and hosted on G2.com.

Response from Olivia Coleman of Heartland Payroll+

Hi Owings, thank you for leaving us a 5-star review! It's great to hear that switching to Heartland Payroll+ has been easy for you and your business. We're glad that the scheduling feature is useful. We appreciate your additional feedback and we look forward to our continued partnership!

Verified User in Manufacturing
AM
Mid-Market (51-1000 emp.)
"Heartland Time & Payroll"
What do you like best about Heartland Payroll+?

Heartland Payroll saves me time on completing everything needed for my payroll Review collected by and hosted on G2.com.

What do you dislike about Heartland Payroll+?

The cost is a bit pricey, however we just added more services. Review collected by and hosted on G2.com.

Response from Olivia Coleman of Heartland Payroll+

Thank you for your glowing review. We’re delighted to hear that you’ve had such a positive experience with Heartland Payroll. It’s our mission to provide reliable and efficient service, and your feedback confirms we’re on the right track. We truly appreciate your trust in us and look forward to continuing to serve your payroll needs.

Bennett O.
BO
Principal Consultant/Owner
Small-Business (50 or fewer emp.)
"Could not properly advise and support on proper setup"
What do you like best about Heartland Payroll+?

Onboarding tool was helpful to bring on new staff and setup Review collected by and hosted on G2.com.

What do you dislike about Heartland Payroll+?

They will hit you with fees even after it was there mistakes and not support their client. My assigned payroll person will not follow up on my calls. Then general team is to friendly or helpful to work with. Over all promised great things but every issue was a pain to work out and put back on me for not knowing something. Isnt that why I hire a payroll service to understand payroll rules? Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Small-Business (50 or fewer emp.)
"Just say no and save yourself the headache"
What do you like best about Heartland Payroll+?

That we are leaving Heartland Payroll, honestly it's been a horrible experience all around and I truly can't think of any positives. Support is responsive but they make a lot of mistakes that cost customers time and in some cases money, so I'm not sure that's really a positive. Review collected by and hosted on G2.com.

What do you dislike about Heartland Payroll+?

Website is one of the worst, it goes down often and is very frustrating. Support is lackluster, make mistakes that result in fradulent charges, although they do refund every time you point them out. Really expensive compared to QB payroll considering they don't do everything for you. Problems, problems, and more problems every step of the way. They don't make it easy for a customer to add an extra payroll, you have to reach out to support every time an employee in a new location starts and every time you have to run a termination payroll that doesn't fall on normal payroll run. They bad mouth other payroll companies to try to make themselves "look better". I wouldn't reccomend Heartland to anyone and we've only used it for 2 quarters and we're switching because it's been awful. Review collected by and hosted on G2.com.

Nina J.
NJ
Real Estate Investor
Small-Business (50 or fewer emp.)
"poor communication and inconsistent practices that impacted my business marketing"
What do you like best about Heartland Payroll+?

I gave them a try since it was affiliated to my bank but was not pleased at all. Review collected by and hosted on G2.com.

What do you dislike about Heartland Payroll+?

I setup merchant services with this company since it's affiliated to Navy Fed but they are nothing like NFCU. After asking me for much more than required and taking weeks to approve me I was finally approved. I have a newer company formed with EIN and LLC so I thought they were being cautious. I used the links to attached to my business and began marketing and checked it 2 days later to find the link was not working. I called, no response. Emailed the rep, no resolution. After a week, I called directly again to be told it was de-activated and a ticket will be submitted to re-initiate. I eventually hear back from the rep telling me after they opened my account, they reconsidered and closed it with suspicion of fraud. There was no explanation or notice and I had already went live in my business to accept payments with the link. Very unprofessional. I submitted all the legal documents showing my business structure and formation, bank account info etc to be told yes and then no 2 days later. Not to mention, they were slow to respond in general. I do not recommend this company for merchant services. Review collected by and hosted on G2.com.

TM
Small-Business (50 or fewer emp.)
"Inconsistent reps and incomplete fillings with every State entity"
What do you like best about Heartland Payroll+?

Heartland payroll was convenient because they were connected to our POS and credit card processing service. Beyond that small convenience there was nothing positive Review collected by and hosted on G2.com.

What do you dislike about Heartland Payroll+?

Heartland payroll had continual turnover in staff which made consistency impossible and even months after ending service with them we still get letters from the state of Maine, Mass and New Hampshire stating that they filed either late, incorrectly,or not at all. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Small-Business (50 or fewer emp.)
"Spotty customer service, not worth the cost"
What do you like best about Heartland Payroll+?

I like that I can process payroll, print checks and run reports by myself. I typically do not need customer service help. But when I do need help - it sometimes takes a long time to get a response, and I'm not sure why sometimes, during business hours, they do not answer their phone. Are people still working from home?? There is an option to reach another person in the department, and I still cannot get anyone on the line. One time issue, and it seems to have been fixed (so far). Review collected by and hosted on G2.com.

What do you dislike about Heartland Payroll+?

Our end-of-the-year payroll is typically higher cost due to bonuses; I understand there are additional complications and regulations associated with that. I do not know why I have to wire money to their account to cover the costs when funds come directly out of our account. Their customer service is spotty, depending on the rep. Review collected by and hosted on G2.com.

Verified User in Facilities Services
AF
Mid-Market (51-1000 emp.)
"HORRIBLE Company"
What do you like best about Heartland Payroll+?

Our Payroll Specialist responds timely. Clean look. Review collected by and hosted on G2.com.

What do you dislike about Heartland Payroll+?

This system is horrendous. We have had nothing but issues since implementating it. It's very limited on it's reporting. The time system does not integrate seamlessly with payroll . If you have any issues with taxes, they give you a generic response that the tax team will get back to you with no indication of when. Every issue we have encountered has taken several MONTHS to resolve. Also, I constantly run into issues with the GL import to Quickbooks as something gets messed up with mapping. This system might be good for a very small company, but if you have any sort of complexity to your payroll RUN. Review collected by and hosted on G2.com.

KL
Director
Small-Business (50 or fewer emp.)
"6 weeks later and their error is still not fixed"
What do you like best about Heartland Payroll+?

Unfortunately I would not recommend anything. I lack confidence in their resolution to our problems. The information they provided was incorrect and they did not verify the information before sending it to me.

In fact payroll was run without me approving it. Review collected by and hosted on G2.com.

What do you dislike about Heartland Payroll+?

The Heartland payroll staff wiped out all staff PTO and it's been 18 days and they still have not resolved the issue with 8 members of their staff.

The Heartland Time and Attendance are also unable to resolve an issue we are having adding new staff to our account. I as given a report that they "fixed" only to find multiple errors and the data used was the original data that was incorrect.

Neither team responds to emails & voicemails. Their excuse is they were in meetings all day.

After 18 days of pure frustration I have asked for the district manager's supervisor's contact infirmantion and was denied. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

Average Discount

7%

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Heartland Payroll+ Features
Web Portal
Payroll Entry
Time Off Accrual
Direct Deposit
Tax Calculation
Tax Filing
Reporting and Dashboards
User, Role, and Access Management
Performance and Reliability
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Heartland Payroll+
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