It keeps our leadership team connected to the day-to-day employee experience. These check-ins are brief, straightforward, and genuine, giving us a clear view of how our people are doing across all regions and departments. It’s more than an HR tool — it’s a cultural bridge. Review collected by and hosted on G2.com.

Nothing major — if possible, it would be great to extract the AI insights by team/department. Review collected by and hosted on G2.com.

It’s the simplest HR tool I have seen so far! Three questions – two minutes.

I also like that all

employees get to see quarterly reports, so we all see the changes, not just fill surveys for

nothing. Review collected by and hosted on G2.com.

Some employees happen to be on weekend trips when surveys arrive, as the surveys always

arrive on Friday. It would be great if each company could choose the exact time when the

check-in is sent. Review collected by and hosted on G2.com.

The weekly pulse questions give us a clean understanding of mood and help us analyse the trends which has been important in our growing company. Also, the comment insights highlight issues we would completely miss otherwise. Review collected by and hosted on G2.com.

When companies expand into new markets, it’s not easy to move data between different HeartCount instances. A unified migration option would be very helpful. Review collected by and hosted on G2.com.

HeartCount gives us an honest view of how people are coping with fast deadlines and shifting priorities. Weekly check-ins are short, but the trends tell us a lot. We’ve used the insights to redistribute tasks fairly and prevent hidden frustration from growing. Review collected by and hosted on G2.com.

I’d really appreciate a mobile app. People would answer much faster, especially when they’re on the go. Review collected by and hosted on G2.com.

I like that Heartcount is developing all the time and offers new ways of using the platform. Also, service is great and client oriented. Review collected by and hosted on G2.com.

It is not related to Heartcount but response rate always decrease during time. People feel less motivated to use it and that requires attention all the time. Maybe Heartcount can share some good practice how to prevent it. Review collected by and hosted on G2.com.

The platform has undergone significant positive evolution over the past two years and is notably user-friendly. While I wasn't part of the implementation process, I can attest to the fast, available, and resourceful customer support. I use the platform regularly, either on a weekly or daily basis, depending on the need, allowing me to closely monitor the mood of our employees. I like that it is a quick solution, doesn't consume the time. It would be good to find a way to engage more employees to submit praises etc.

One aspect I appreciate is Heartcount's commitment to continuous improvement and actively seeking feedback from its customers to enhance features. As both a user and admin, I find satisfaction in both roles. Winning the People First award annually is a testament to the platform's substantial support for the business and the team.

The structured and informative nature of the weekly emails, reports, and other communications from Heartcount adds to the overall positive experience. In summary, I value Heartcount for its user-friendly interface, ongoing improvements, strong customer support, and its significant positive impact on employee engagement, as reflected in winning the People First award consistently. Review collected by and hosted on G2.com.

While my overall experience with Heartcount has been positive, there was one aspect that was not entirely clear to me for a considerable period, specifically the awarding process. However, I'm pleased to note that there has been significant progress in clarifying this aspect, and I appreciate the improvement. Another area that I initially found lacking was key account care, but I'm pleased to acknowledge that it is now adequately covered.

It's worth mentioning that my collaboration with Heartcount has been excellent, and I am currently very satisfied with the platform. Review collected by and hosted on G2.com.

What I like most is that it allows you to track employee satisfaction on a weekly basis. It gives a very good indication of when dissatisfaction occurs and what potential problematic situations these are. It gives us in HR a very good insight into what problems an individual is facing. Review collected by and hosted on G2.com.

I would like the reporting to be more flexible, in the sense that certain reports can be pulled for a custom period, although I see Heartcount doing a lot of that lately. Review collected by and hosted on G2.com.

It is easy to use, clear, and efficient. Review collected by and hosted on G2.com.

Insufficient number of questions in the database that we can use for surveys, as well as the inability to modify all questions (locked questions) Review collected by and hosted on G2.com.

Using Heartcount enables us to get real time feedback and track employee puls in a way that's simple, efficient and measureable. Review collected by and hosted on G2.com.

We are looking forward to more flexible and in depth reporting that will be customizable. Review collected by and hosted on G2.com.

It really informative for both mangers and employees. It gives improtant insights on individual and team level that help menagers and HR to address issues acordingly. It is an amazing tool that strenghtens communication and servs as mediator betven menagers, employess and HR. Review collected by and hosted on G2.com.

Custome surveys could have more options. Review collected by and hosted on G2.com.