It's straightforward to learn and to use, a perfect self-serve data visualization and analysis tool for anyone willing to track the trends of their product(s) and pages. Review collected by and hosted on G2.com.

It has certain limitations and can't be used for split testing results tracking, nor for absolute numbers, but it's still very good for observing the trends and compare different funnuels. Review collected by and hosted on G2.com.

The data visualizations are great and very customizable to suit your needs. You have multiple different ways to track data from a specific Segment event (funnels, journeys, etc.) which helps us track the correct data for each initiative we launch. We are also able to integrate Heap seamlessly with other tools we use like Kameleoon for our AB tests. Review collected by and hosted on G2.com.

Heap is not the easiest tool to use, in my opinion. I have used other data analytics platforms like Looker, Split and FullStory, and I find Heap to be very difficult to learn. Some of the different data parameters like "Filter results," "Group by," "Compare users," "Date range," or "Compare to" are confusing and seem to overlap. It can be confusing for me to understand where I need to input which parameters and set up my dashboard correctly to make sure I'm tracking the correct datapoints. Review collected by and hosted on G2.com.

Heap is incredibly easy to use without specialized knowledge. I can build a chart or dashboard in minutes. They offer frequent trainings, and I notice regular improvements in their product that show they're listening. I know I can get the insights I need without a lot of overhead, enabling me to make better decisions more quickly. Review collected by and hosted on G2.com.

The flip side of Heap continually improving and iterating their product is that some of my charts and reports need frequent tweaking to utilize new features, and occasionally, minor functionality will change that requires a second look. So, while I like improvements, sometimes I feel like I'm using a new product every time I login. Review collected by and hosted on G2.com.

Easy integration and auto-capture are great

Generic API for custom events

Fast query execution engine

Session recording is another great tool for getting dipper understanding of our app usage Review collected by and hosted on G2.com.

While you can get complex queries, it is sometimes hard to find how exactly to do it. Review collected by and hosted on G2.com.

It allows you to create your own personalised dashboards to analyse data. I use it to understand how my clients are using a specific platform and how I can best support them. Review collected by and hosted on G2.com.

It does take some time to set up the dashboards but once the templates are in place, it's great from there. Review collected by and hosted on G2.com.

the integration with snowflake, it is very helpful to send all events with a click. Review collected by and hosted on G2.com.

Some of the functionalities of the filters and the dashboards are not very clear, also some of the events are not classified correctly (sessions vs users) Review collected by and hosted on G2.com.

- Very useful dashboard and insights

- Can really get a grasp of how users behave

- the customer support team can always help you Review collected by and hosted on G2.com.

- It takes a VERY long time to get ramped on it

- it's a little buggy, sometimes it takes forever to load Review collected by and hosted on G2.com.

Simple to use and graphs are easy to share. Review collected by and hosted on G2.com.

There could be some improvements in the account-level analysis. Review collected by and hosted on G2.com.

lots of things you can measure (number of users, path, search box usage etc) and custom dashboards allows views of all at once, but can have different widgets for each dashboard. Review collected by and hosted on G2.com.

unless you know what the terminology means which seem pretty vague especially in the analyze tab, creating a search can be difficult Review collected by and hosted on G2.com.

It's visualizing the data pretty well.

You can get interesting and important insight if you use it well. Review collected by and hosted on G2.com.

They need to improve their data extraction options. It's not good enough.

Also let us play with the fields you visualize Review collected by and hosted on G2.com.