Heap has been an excellent tool to understand our client's journe and identify the improvements needed in our conversion funnel to achieve better results. Review collected by and hosted on G2.com.

Some components of the set up are not simple and require in-depth research on how to perform them. Review collected by and hosted on G2.com.

Heap is so simple. It makes it really easy to get up and running with our reports without the extra development time required with other technologies, which can complicate and slow down product innovation by requiring the integration of analytics tools to bring data insights into the process. In addition, there are many options available with Heap, and I appreciate how well they keep users informed of new features or important updates through clear communication methods such as tutorials and training sessions - this allows us to quickly take full advantage of all its capabilities! Review collected by and hosted on G2.com.

I find the interface for creating segments in the heap cumbersome and tedious. Having to rebuild it every time I want to make a simple adjustment is particularly frustrating, especially when analyzing multiple areas at once. In addition, while its unique API was initially intriguing, its incompatibility with single-page applications meant that I had to solve various problems that caused me undue stress during data analysis projects. Review collected by and hosted on G2.com.

The way that it gathers all data in comprehensive charts, which allows you to make analysis by different view points, thus discover the pain points and strenghts of your product.

A tool to use every day, that can reviel potential bugs as well.

Prompt replies in the support cases opened. Review collected by and hosted on G2.com.

Questionable compatibility with iOS devices - some events may be lost (or the configuration for those cases is tricky)

Session replays/heatmaps too expensive. Review collected by and hosted on G2.com.

Heap is helping us understand a deeper analysis of the website without much effort to create a roadmap for future changes. It helps validate the data Review collected by and hosted on G2.com.

Data mismatch issue is something we have been observing sometimes Review collected by and hosted on G2.com.

I'm a Product Researcher and I recently participated in a Heap training. I liked that Rage clicks were automatically set because I didn't know that it was an available feature. I also like the verification feature, because it allows for a better management of events. Review collected by and hosted on G2.com.

When an user first opens the product, it's not really clear what are the actions that should be taken and what are the most important things to be set before starting an analysis. Review collected by and hosted on G2.com.

- Straightforward event tagging and editing based on direct interactions with the app.

- Almost self-explanatory way to create user segments.

- Life view of user interactions with the app. Review collected by and hosted on G2.com.

Additional set-up was needed. For a hybrid web-based app, a lot of extra set-up was required, which was slightly tedious. It's also not possible (afaik) to directly track/pull our sales data from the app stores, which means we can only use proxy metrics for the revenue-related KPIs. Review collected by and hosted on G2.com.

I learned to use it fairly quickly and run queries for my A/B tests. I love that it is mostly "drag and drop," and no coding knowledge is required to use the platform. Review collected by and hosted on G2.com.

The trainings were a little longer than I had hoped for. It would be best to have short 20-30 minute onboarding videos tailored to new users' use cases. Review collected by and hosted on G2.com.

UI gives us insights about customer activities, and usage of the platform, and is user friendly Review collected by and hosted on G2.com.

limited configurations, limited data vizualisation Review collected by and hosted on G2.com.

I like the sheer * amount * of information I can access with Heap. I can parse out a lot of data and gain a ton of insight by using this tool. I also enjoy the dashboards, and that I can create my own for the charts and funnels that are relevant to my work. Review collected by and hosted on G2.com.

Two things come to mind: first, I don't find it overly intuitive to use. As someone who works primarily in social media and copywriting, running data analyses isn't my #1 skill, but it's still a necessary part of my job; so some of the more technical aspects of the tool make it seem unnecessarily complicated (and a lot of times, I feel like I need to confirm my queries with people who are more well-versed in the tool). Second, I've been hamstringed by queries simply... not loading the data I need it to. I've reached out to CX about this and their response has been that there's simply too much data for the query to run successfully, which is unacceptable. Review collected by and hosted on G2.com.

Heap provides us with really valuable product insights. Once your events and analyses are set up it's really easy to track them and the UI is nice and simple. The ability to create custom dashboards is great, and the data quiz is a really cool feature! Review collected by and hosted on G2.com.

There is a lot of featuers which can be a bit overwhelming when you are starting out. Obviously the training with Heap University is there for a reason, I'd say this is key to being able to learn the system which has been a bit daunting as you need to commit some time at the start to get up to speed. It would be great if there was more help provided in-app to guide you through. Review collected by and hosted on G2.com.