I like how granular we can get historical and accurate data to make more informed decisions. It's definitely better than GA. Review collected by and hosted on G2.com.

The tool is not very intuitive, and the UX could be a bit enhanced. Also, it would be interesting if Heap could generate dynamic CSV files, so we can connect with other data visualization tools. Review collected by and hosted on G2.com.

The best feature for me is when I can see events live as they happen, limit those to only see mine and then build dashboards from there. It takes away the guesswork and the need to keep documentation 100% up to date all the time. Review collected by and hosted on G2.com.

It sometimes can be a little daunting when interacting with a tool like this for the first time. By no means I am an expert but I feel that I am not able to extract the full value out of Heap. This might just be a personal issue though. Review collected by and hosted on G2.com.

- The ability to spin up Charts quickly to understand user behavior and gather insights

- The ability to define events on the fly without needing developers help. Review collected by and hosted on G2.com.

Heap is great in many different ways but one thing that I always find that could use some work and improvement is the 'Paths' reports. They're often confusing and complicated to visualize correctly. Review collected by and hosted on G2.com.

Ability to track user activity and pipe it into Snowflake through a quick press of a button Review collected by and hosted on G2.com.

The events that we've set up are really hard to keep organized, because there are multiple users in our company who use Heap Review collected by and hosted on G2.com.

I like live events for easier event creation, user segmentation, and also some of the recent updates they've made to products. I also like the ability to export the graph data as CSV easily. Review collected by and hosted on G2.com.

It was hard at the beginning (on Jargon) as heap was my first experience with an analytics tool. Review collected by and hosted on G2.com.

Very versatile and intuitive. That's crucial when working with complicated reports/data like GA and Tableau. Review collected by and hosted on G2.com.

There isn't a whole lot to complain about. Review collected by and hosted on G2.com.

I used to look for different apps in order to keep track of quantitative and qualitative usage data analytics. Heap has proven to be the one tool that combines all my needs; I'm glad that they are constantly widening their offers and providing features that I need so I can not use heap instead of a multitude of different apps. Review collected by and hosted on G2.com.

Since the features are constantly being rolled out, you could find yourself in a not-so-optimal trial version. Review collected by and hosted on G2.com.

It is very easy for a new user to pick up. By allowing users to identify events using the activity feed, anyone can quickly learn how to use Heap to formulate important charts. Review collected by and hosted on G2.com.

Some features are really good but are not easily discoverable, such as combo events, funnel comparisons. Review collected by and hosted on G2.com.

It's intuitive and easy to use. The level of detail it provides on usage is high quality. You can hop on for a 30 minute session and get all the information you need to support your upcoming calls for the week. Review collected by and hosted on G2.com.

Every now and then, Heap goes down, which causes an issue when we are trying to share usage. Review collected by and hosted on G2.com.

The tool is VERY flexible and allows you to create a wide variety of queries, graphs and searches. Unlike other tools (Gainsight, churnzero, looker, google analytic products), you have full control of what you want to query and how it will be displayed Review collected by and hosted on G2.com.

Mobile support leaves a bit to be desired (no Flutter support) and the huge flexibility and variety is a bit of a crux in the beginning - it's kinda hard to jump into it, but that is to be expected when you have so many options. Review collected by and hosted on G2.com.