--- title: Heap by Contentsquare Reviews meta\_title: 'Heap by Contentsquare Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1097 reviews by the users' company size, role or industry to find out how Heap by Contentsquare works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1097 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- ### Heap by Contentsquare Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Heap by Contentsquare to be **incredibly easy to use** , with seamless integration and no learning curve required. [(7 mentions)](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1199149&qs=pros-and-cons#reviews) Users love the **auto capture feature** , which saves time and provides valuable insights into user behavior effortlessly. [(5 mentions)](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1200886&qs=pros-and-cons#reviews) Users value Heap’s **automation of event tracking** , allowing effortless insights without extensive manual setup or engineering support. [(4 mentions)](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1201328&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Heap's automatic event tracking, saving time for product and design teams. [(4 mentions)](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1199621&qs=pros-and-cons#reviews) Users appreciate the **intuitive UI** of Heap, enabling effortless tracking without technical skills or developer assistance. [(4 mentions)](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1201233&qs=pros-and-cons#reviews) Users face **data inaccuracy** challenges with Heap, making it difficult to establish a reliable source of truth. [(4 mentions)](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1199036&qs=pros-and-cons#reviews) Users experience **data management issues** with Heap, finding the overwhelming data difficult to analyze and interpret. [(3 mentions)](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=2230030&qs=pros-and-cons#reviews) Users experience **slow performance** , noting that processes take time and advanced reports can be complex and laggy. [(3 mentions)](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=2400545&qs=pros-and-cons#reviews) Users find **complex features** challenging, requiring time to learn and adapt, which can hinder their experience. [(2 mentions)](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1199135&qs=pros-and-cons#reviews) Users find the **overwhelming data volume** from Heap challenging, lacking advanced filtering options for clear insights. [(2 mentions)](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=2229506&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Heap by Contentsquare ##### 1. Ease of Use Users find Heap by Contentsquare to be **incredibly easy to use** , with seamless integration and no learning curve required. [ See 7 mentions ](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1199149&qs=pros-and-cons#reviews) See Related User Reviews ![Milos D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Milos D.") MD Milos D. Enterprise (\> 1000 emp.) 3.5/5 "Easy No-Code Event Tracking, But Sessions Can Be Buggy and Slow" What do you like about Heap by Contentsquare? I like that heap is so easy for non-technical team members to be able to create tracking events without the need for any coding knowledge or getting t ![Deep G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep G.") DG Deep G. Small-Business (50 or fewer emp.) 2.5/5 "Great for Automatic Tracking, But Advanced Features and Pricing Need Improvement" What do you like about Heap by Contentsquare? Heap’s automatic event tracking is its strongest feature. It significantly reduces the need for manual instrumentation, which saves time for product a ##### 2. Insights Users love the **auto capture feature** , which saves time and provides valuable insights into user behavior effortlessly. [ See 5 mentions ](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1200886&qs=pros-and-cons#reviews) See Related User Reviews ![Deep G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep G.") DG Deep G. Small-Business (50 or fewer emp.) 2.5/5 "Great for Automatic Tracking, But Advanced Features and Pricing Need Improvement" What do you like about Heap by Contentsquare? Heap’s automatic event tracking is its strongest feature. It significantly reduces the need for manual instrumentation, which saves time for product a ![Joanna J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanna J.") JJ Joanna J. Mid-Market (51-1000 emp.) 5.0/5 "A powerful analytics tool that works with minimal setup" What do you like about Heap by Contentsquare? I don't need to consider what I'll need to measure in future — I can simply log in, search for the event I'm interested in, and see how our users are ##### 3. Automation Users value Heap’s **automation of event tracking** , allowing effortless insights without extensive manual setup or engineering support. [ See 4 mentions ](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1201328&qs=pros-and-cons#reviews) See Related User Reviews ![Deep G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep G.") DG Deep G. Small-Business (50 or fewer emp.) 2.5/5 "Great for Automatic Tracking, But Advanced Features and Pricing Need Improvement" What do you like about Heap by Contentsquare? Heap’s automatic event tracking is its strongest feature. It significantly reduces the need for manual instrumentation, which saves time for product a ![Joanna J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanna J.") JJ Joanna J. Mid-Market (51-1000 emp.) 5.0/5 "A powerful analytics tool that works with minimal setup" What do you like about Heap by Contentsquare? I don't need to consider what I'll need to measure in future — I can simply log in, search for the event I'm interested in, and see how our users are ##### 4. Efficiency Users appreciate the **efficiency** of Heap's automatic event tracking, saving time for product and design teams. [ See 4 mentions ](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1199621&qs=pros-and-cons#reviews) See Related User Reviews ![Deep G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep G.") DG Deep G. Small-Business (50 or fewer emp.) 2.5/5 "Great for Automatic Tracking, But Advanced Features and Pricing Need Improvement" What do you like about Heap by Contentsquare? Heap’s automatic event tracking is its strongest feature. It significantly reduces the need for manual instrumentation, which saves time for product a ![Joanna J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanna J.") JJ Joanna J. Mid-Market (51-1000 emp.) 5.0/5 "A powerful analytics tool that works with minimal setup" What do you like about Heap by Contentsquare? I don't need to consider what I'll need to measure in future — I can simply log in, search for the event I'm interested in, and see how our users are ##### 5. Intuitive Users appreciate the **intuitive UI** of Heap, enabling effortless tracking without technical skills or developer assistance. [ See 4 mentions ](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1201233&qs=pros-and-cons#reviews) See Related User Reviews ![Milos D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Milos D.") MD Milos D. Enterprise (\> 1000 emp.) 3.5/5 "Easy No-Code Event Tracking, But Sessions Can Be Buggy and Slow" What do you like about Heap by Contentsquare? I like that heap is so easy for non-technical team members to be able to create tracking events without the need for any coding knowledge or getting t ![Deep G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep G.") DG Deep G. Small-Business (50 or fewer emp.) 2.5/5 "Great for Automatic Tracking, But Advanced Features and Pricing Need Improvement" What do you like about Heap by Contentsquare? Heap’s automatic event tracking is its strongest feature. It significantly reduces the need for manual instrumentation, which saves time for product a ### 5 Cons or Disadvantages of Heap by Contentsquare ##### 1. Data Inaccuracy Users face **data inaccuracy** challenges with Heap, making it difficult to establish a reliable source of truth. [ See 4 mentions ](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1199036&qs=pros-and-cons#reviews) See Related User Reviews ![Milos D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Milos D.") MD Milos D. Enterprise (\> 1000 emp.) 3.5/5 "Easy No-Code Event Tracking, But Sessions Can Be Buggy and Slow" What do you dislike about Heap by Contentsquare? The sessions feature is very buggy at the moment it seems and can be quite slow. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Experience that makes self-sourcing advanced reports seamless" What do you dislike about Heap by Contentsquare? The web sessions and users are very different than what we see in google analytics. This can cause difficulties with determining source of truth. ##### 2. Data Management Issues Users experience **data management issues** with Heap, finding the overwhelming data difficult to analyze and interpret. [ See 3 mentions ](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=2230030&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly Experience that makes self-sourcing advanced reports seamless" What do you dislike about Heap by Contentsquare? The web sessions and users are very different than what we see in google analytics. This can cause difficulties with determining source of truth. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Solid Analytics Tool But Has Its Quirks" What do you dislike about Heap by Contentsquare? Sometimes the data can be overwhelming With auto capture Heap collects a huge amount of data and it can be tricky to sift through it all to find the i ##### 3. Slow Performance Users experience **slow performance** , noting that processes take time and advanced reports can be complex and laggy. [ See 3 mentions ](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=2400545&qs=pros-and-cons#reviews) See Related User Reviews ![Raghavendra P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raghavendra P.") RP Raghavendra P. Mid-Market (51-1000 emp.) 4.5/5 "Useful Tool for Product Analytics" What do you dislike about Heap by Contentsquare? Sometimes processes take time and things move slowly. A bit more clarity and faster decision-making would help improve efficiency. ![Milos D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Milos D.") MD Milos D. Enterprise (\> 1000 emp.) 3.5/5 "Easy No-Code Event Tracking, But Sessions Can Be Buggy and Slow" What do you dislike about Heap by Contentsquare? The sessions feature is very buggy at the moment it seems and can be quite slow. ##### 4. Complex Features Users find **complex features** challenging, requiring time to learn and adapt, which can hinder their experience. [ See 2 mentions ](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1199135&qs=pros-and-cons#reviews) See Related User Reviews ![Deep G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep G.") DG Deep G. Small-Business (50 or fewer emp.) 2.5/5 "Great for Automatic Tracking, But Advanced Features and Pricing Need Improvement" What do you dislike about Heap by Contentsquare? Some advanced reports can feel complex at first, and there is a learning curve when working with more detailed analyses. Pricing may also be on the hi ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 2.0/5 "Price is what you pay. Value is what you get." What do you dislike about Heap by Contentsquare? missing features comparing to competition. horrible support since it was moved to the east (I guess it happened post the contentsquare acqusition) ##### 5. Data Management Users find the **overwhelming data volume** from Heap challenging, lacking advanced filtering options for clear insights. [ See 2 mentions ](https://www.g2.com/products/heap-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=2229506&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Solid Analytics Tool But Has Its Quirks" What do you dislike about Heap by Contentsquare? Sometimes the data can be overwhelming With auto capture Heap collects a huge amount of data and it can be tricky to sift through it all to find the i ## Top-Rated Alternatives [ ![Glassbox](https://images.g2crowd.com/uploads/product/hd_favicon/0e92ee7cb332bc287c7337ecd9f352be/glassbox.svg "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ ![Fullstory](https://images.g2crowd.com/uploads/product/hd_favicon/25da526f26fb19d775e4c307ca88eaee/fullstory.svg "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ ![Smartlook](https://images.g2crowd.com/uploads/product/hd_favicon/1539616598/smartlook.svg "Smartlook") Smartlook 4.6/5(874) ](https://www.g2.com/products/smartlook/reviews) [ View All Alternatives ](https://www.g2.com/products/heap-by-contentsquare/competitors/alternatives) AN Aoife N. Head of UX Research & Design Enterprise (\> 1000 emp.) 7/1/2024 "Indispensable tool for insights" 5/5 What do you like best about Heap by Contentsquare? You can get very granular detail on user behaviour, knowing exactly who is using what and how often is exactly the information every business should be leveraging for product improvement! Installation is so easy, development don't need to do a lot of work to add the script and you are collecting data from day 1. Our CSM and their support team are excellent resources for helping with complex problems and the UI is always improving and easy for beginners to get started with! I use it almost every day, it's as valuable as having 3 extra research resources and 3 times as fast! Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? It can be kind of pricey depending on what you use it for - pay attention to the sessions and the volume of projects you intend to have. They are great people and will try to get you good value for your money, explain in detail what you want to get out of it, and they will try to get you the best deal! Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? It gives me data and insight into who uses what and when, these are the most important questions to answer in UX. One of the latest AI features has really hit on exactly what the challenge is for new users which is how to get answers to specific questions using data - this is one of the benefits of Heap which really helps me in my daily work, getting answers to business questions without needing to wait weeks for answers, all the data is at your fingertips, and once you have answered that question, you can keep those charts and dashboards and share them with anyone else in the company! Very happy and proud of the work we have done in our company using Heap as the catlyst, it's all about getting questions answered and FAST. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brittany P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany P.") BP Brittany P. Senior Content Strategist Mid-Market (51-1000 emp.) 5/20/2024 "An excellent autocapture tool for clickstream data" 5/5 What do you like best about Heap by Contentsquare? The live data stream makes tagging exactly the right event beyond easy. The metadata that comes along with each event out of the box is better than other autocapture tools and saves me so much time. The reporting capabilities are also more robust than other options, and you can build a wider variety of reports with Heap than you can with similar tools. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? I have not found Journeys to be as helpful as it was cracked up to be, but otherwise the reporting is great. Other very minor things, like checking on plan usage only shows you how many total sessions you've used, not X sessions out of Y allottment, so it's not helpful really. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? We previously had zero clickstream data on our product! It made understand where to make platform changes, how to design interactions, and other business-critical decisions incredibly difficult, and we did a lot of work based on annecdotal feedback and gut feeling. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TJ Tyler J. Senior Staff Software Engineer Small-Business (50 or fewer emp.) 5/20/2024 "Heap is a great analytics tool" 4.5/5 What do you like best about Heap by Contentsquare? My team has used Heap for product analytics about three years now and we've made good use of it. We review it constantly to improve our product. Here are some things that I think make Heap unique: - Heap captures a lot of information about user events, so often tracking does not have to be thought out ahead of time. - Heap's visual analyzer tool is wonderful at helping us look at any page in our product and knowing what our users do on that page. - Heap provides some good high-level metrics to see how many unique users view our product. - Heap has good exploration tools to find new problems and data points to study. A couple of times we've had to reach out to Heap support, and we have received acceptable support in a reasonable amount of time. They were friendly to work with. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Here are some of the things we've struggled with on Heap: - The initial setup is simple and similar to other analytics tools. However, to get their visual analyzer tool to work, we had to do some extra steps that were a little tedious, and it was hard to detect when we had done them incorrectly. - Because Heap tracks so much data, it is sometimes hard to find the event we're looking for and have even resorted to tracking events with their manual API. (Their manual API is so easy to use) - Heap has a feature that tracks frustrations clicks, and I think that while it's a valid metric to track, it's really ambiguous to tell when we've fixed it (and trust me, we've tried). Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? Heap serves as our product analytics. It helps us find answers to many questions, including: - What do users do in our product? - Are users adopting new features? - For our features that consume a lot of resources, what functionality do they use, and therefore which should we prioritize development on? We benefit greatly from Heap. It often allows us to find answers when we ask them, and not just when we anticipate questions in the future. This saves us development time because we now spend less time instrumenting analytics in our product than before. And Heap's visual analyzer tool allows us to see how pages are used by our users. Review collected by and hosted on G2.com. Show More 3/17/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mitali C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mitali C.") MC Mitali C. Product Management Trainee Mid-Market (51-1000 emp.) 12/10/2024 "Easy to use analytics tool" 5/5 What do you like best about Heap by Contentsquare? Very easy to use and implement Has a lot of features to analyze the data effectively. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Nothing as of now. Will update if anything comes up Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? It helps you to analyze product related data which can further help to make product related decisions Review collected by and hosted on G2.com. Show More 12/11/2024 Current UserValidated ReviewerSource: Organic ![Sashank K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sashank K.") SK Sashank K. Enterprise (\> 1000 emp.) 3/12/2024 "Questions to insights in seconds!" 4.5/5 What do you like best about Heap by Contentsquare? 1. The speed. Heap is amazing at running queries at lightning speed on event streams (which is what most product instrumentation is about). Using traditional SQL methods takes much longer. 2. Very intutive to use once you get the hang of it. It takes some time to get used to events and properties BUT once you do it is very seamless. 3. Amazing customer support. I have found Heap's customer success team to be one of the most proactive success teams around and they are super helpful in getting things done. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? 1. They could improve their integration with Segment by bringing in more metadata from Segment. This is a very meek downside compared to all the plus points to be honest. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? 1. Heap provides key insights into user journeys on the app - which helps us take decisions around improvement of UX. 2. Heap allows us to quickly get from question to insight saving a lot of time for tech and non-tech folks alike. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/22/2024 "Price is what you pay. Value is what you get." 2/5 What do you like best about Heap by Contentsquare? Intuative UI, the new AI tool is really awesome Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? missing features comparing to competition. horrible support since it was moved to the east (I guess it happened post the contentsquare acqusition) Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? getting analytics about my product Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JX Jouva X. Mid-Market (51-1000 emp.) 12/11/2023 "Great Digital Insights Platform" 4/5 What do you like best about Heap by Contentsquare? Heap is constantly announcing news regarding new developments into their product. Some examples are their release of Session Replay and Journeys. They are constantly doing research into product improvement by requesting input from various customers and have even as far gone into a one-on-one session with me to ask for my input. There is also a ton of solid documentation and resources to help you navigate/ utilize the tool. Besides the product, team success managers are always very attentive to my needs and have been readily available for assitance Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? There is definitely a learning curve to using Heap. Thankfully there are resources to mitigate that issue. Setting up definitions for both iOS/ Android platforms and organizing them can be a pain. I easily have 100 definitions of general app interactions due to having a seperate definition for each platform. Using combo definitions can be hard to find if you aren't using naming conventions properly. Nonetheless, Heap is constantly changing organizational structure which has improved over the course of this year. For example, they included later on the option to define an event in addition to a combo in a single step. Dashboards and graphs are very simplistic and have found it challenging to get other team members appealed to the visuals. Journeys for example use the entire definition name for the labels which often don't fit and make it hard for other team members to visualize. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? Heap has given us greater visibility on how our users interact with our app and how they purchase our products. Because of Heap we were able to determine areas of high churn rate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Mid-Market (51-1000 emp.) 1/22/2024 "Great self-service user metrics tool" 4.5/5 What do you like best about Heap by Contentsquare? I've used a few other user metrics tools before. Heap has had the best self-service aspect. It took a little work going through the education materials to figure out what I needed to do, but once I understood all the tools and metrics available it was pretty fast for me to start creating charts. The Live Data Feed is great. It allows you to pinpoint the exact user interaction you are trying to measure without having to work with engineers to add segment events. Heap has allowed me to gather quick insights when I needed to make fast prioritization decisions and I have set up longer-term monitors on things I want to keep an eye on. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Heap auto generates great visualizations for each metric and you can choose the type of chart based on your data (bar, donut, line, table). I do wish I could customize visualizations with my own colors or add notes to data points when I want to create a chart for a presentation. Now, I have to take a screenshot and add the notes outside of Heap. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? The self-service Live Data Feed allows me to gather quick user metrics of exactly what I need so I make faster decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MM Marissa M. Enterprise (\> 1000 emp.) 12/11/2023 "Heap easy for all learners" 4/5 What do you like best about Heap by Contentsquare? Heap is a simple enough analytical tool to learn for anyone at any skill level with data analytics and non-data analyts. The platform allows for the creation of data visuzalizations while analyzing the requested data, which essentially makes the site a "one stop shop". Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? Heap's functionality is limited to the pre-designed analysis charts that the system has built-in to the platform. So there are limitations with what can be analyzed. Additionally, the data is more directional than it is accurate so it does not do the best job of providing exact data. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? Heap is answering the question, "what are users doing on our platform". The tool was beneficial because it allowed the creation of events, charts, and visuzalizations to answer those questions and place those charts into easy to read dashboards. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brittany P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany P.") BP Brittany P. Product Analytics Manager Mid-Market (51-1000 emp.) 10/30/2023 "An excellent option for auto-capture analytics" 4.5/5 What do you like best about Heap by Contentsquare? The snapshot feature allows you to enrich ANY event (page view \*and\* click event) with data from pretty much any element on the page (css, form field info, javascript values) which makes the tool so useful and the reporting so much more valuable than simple clickstream data. The team consistantly iterates and is launching new features to compete with tools like Fullstory/Hotjar with session replay. Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? I wish it had the ability to do guided tours/banners/nps surveys the way Pendo and other tools does so that you could get a truly holistic picture of user behavior plus user sentiment. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? We did not log first-party clickstream data on our product for years. Heap fills this gap in a way that does not require hours and hours of engineering work and allows people to self-service analytics, go "analytics exploring" to think about improvements to the product, and finally gives us insights into how people engage with our product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Categories on G2 [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics) [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Product Analytics](https://www.g2.com/categories/product-analytics)[Session Replay](https://www.g2.com/categories/session-replay)[E-Commerce Analytics](https://www.g2.com/categories/e-commerce-analytics)[Mobile App Optimization](https://www.g2.com/categories/mobile-app-optimization) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated big data integration solutions for cloud migration](https://www.g2.com/discussions/what-are-the-top-rated-big-data-integration-solutions-for-cloud-migration)[What is the best software for email campaigns for marketing agencies?](https://www.g2.com/discussions/what-is-the-best-software-for-email-campaigns-for-marketing-agencies)[Which co-browsing platforms maintain the most stable performance on slow internet connections, for small support teams without reliable bandwidth?](https://www.g2.com/discussions/which-co-browsing-platforms-maintain-the-most-stable-performance-on-slow-internet-connections-for-small-support-teams-without-reliable-bandwidth) [What are the key features and capabilities of UKG Marketplace solutions that teams should evaluate to identify the best fit for their organisation?](https://www.g2.com/discussions/what-are-the-key-features-and-capabilities-of-ukg-marketplace-solutions-that-teams-should-evaluate-to-identify-the-best-fit-for-their-organisation)[What are the best contact center payments solutions for taking payments via softphone without separate card readers?](https://www.g2.com/discussions/what-are-the-best-contact-center-payments-solutions-for-taking-payments-via-softphone-without-separate-card-readers)[Pros and Cons Details](https://www.g2.com/products/heap-by-contentsquare/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)