--- title: Heap by Contentsquare Reviews meta_title: 'Heap by Contentsquare Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1097 reviews by the users' company size, role or industry to find out how Heap by Contentsquare works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1097 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Heap by Contentsquare Reviews **Vendor:** Contentsquare **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,097 ## About Heap by Contentsquare Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it. ## Heap by Contentsquare Pros & Cons **What users like:** - Users find Heap by Contentsquare to be **incredibly easy to use** , with seamless integration and no learning curve required. (7 reviews) - Users love the **auto capture feature** , which saves time and provides valuable insights into user behavior effortlessly. (5 reviews) - Users value Heap’s **automation of event tracking** , allowing effortless insights without extensive manual setup or engineering support. (4 reviews) - Users appreciate the **efficiency** of Heap's automatic event tracking, saving time for product and design teams. (4 reviews) - Users appreciate the **intuitive UI** of Heap, enabling effortless tracking without technical skills or developer assistance. (4 reviews) - Users appreciate Heap’s **automatic event tracking** , which simplifies analysis and saves valuable time for teams. (3 reviews) - Time-saving (3 reviews) - Time-Saving (3 reviews) - Tracking (3 reviews) - AI Integration (2 reviews) **What users dislike:** - Users face **data inaccuracy** challenges with Heap, making it difficult to establish a reliable source of truth. (4 reviews) - Users experience **data management issues** with Heap, finding the overwhelming data difficult to analyze and interpret. (3 reviews) - Users experience **slow performance** , noting that processes take time and advanced reports can be complex and laggy. (3 reviews) - Users find **complex features** challenging, requiring time to learn and adapt, which can hinder their experience. (2 reviews) - Users find the **overwhelming data volume** from Heap challenging, lacking advanced filtering options for clear insights. (2 reviews) - Users find the **data overload** from Heap overwhelming, wishing for better filtering options to extract meaningful insights. (2 reviews) - Learning Curve (2 reviews) - Product Limitations (2 reviews) - Users experience **session issues** that make it difficult to verify usage and align with analytics data. (2 reviews) - Slow Loading (2 reviews) ## Heap by Contentsquare Reviews ### 1. Easy to use and insightful on user behavior **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Heap by Contentsquare?** My favorite part of Auryc is simply watching user sessions to get a better understanding of how our users interact with our website. We're also able to see where the user is from (source, campaign, medium) to get a better sense of how users interact by channel. **What do you dislike about Heap by Contentsquare?** There isn't much I dislike about it yet. **What problems is Heap by Contentsquare solving and how is that benefiting you?** The main problem it solves is helping us understand potential roadblocks during the user journey, especially when checking out. ### 2. RVP Customer Success **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Heap by Contentsquare?** The dashboard and visualizations are of high quality, very easy to read and include screenshots for customer QBRs to demonstrate use of our product. **What do you dislike about Heap by Contentsquare?** I'd say the biggest challenge is in ensuring all of our customers integrate smoothly into Heap. Sometimes there are issues getting accurate data visualized. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Helping understand how our customers are using our product to drive further adoption. This helps ensure renewals downstream. ### 3. Hard to navigate **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Heap by Contentsquare?** How granular the data can be, it's great to see which parts of our platform are being utilized the most by our clients and which are not. **What do you dislike about Heap by Contentsquare?** How hard it can be to create reports, the tool is highly complicated to use. We had either a consultant or someone designated to show us around the platform, and even with their tutorial, it was still confusing to create my reports. **Recommendations to others considering Heap by Contentsquare:** Utilize the support that is offered either internally or through heap's own training session. **What problems is Heap by Contentsquare solving and how is that benefiting you?** It has been useful to identify what the different use cases are for our products and how different teams utilize our data such as who is viewing what and how. ### 4. Quick & easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Heap by Contentsquare?** Good for quick reporting. Event picker is helpful. **What do you dislike about Heap by Contentsquare?** Not sure if meta data can be passed through to events. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Good for pulling quick analytics that dont require a lot of customization. ### 5. Great for understanding out prospect journey! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Heap by Contentsquare?** I like how user-friendly the platform is and all of the in-depth reports you can get out of using Heap. Being able to see what the initial referrer source is very useful. **What do you dislike about Heap by Contentsquare?** I wish there were more resources on how to properly use the tool and tutorials on how to create different kinds of reports. It would be nice to see heatmaps as well! **What problems is Heap by Contentsquare solving and how is that benefiting you?** One of the problems we've had was not being able to see which initial "first touch" sources our traffic was coming from. This has been one of the main things we've been using Heap to track. ### 6. Great app! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Heap by Contentsquare?** The auto-capture feature is definitely Heap's strongest feature. Heap Connect is also awesome for data wrangling. **What do you dislike about Heap by Contentsquare?** The Shopify integration leaves something to be desired. While Heap Connect is great, I don't love that I need to write complex SQL to sessionize order events. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Mostly marketing attribution for purchases. We also use it for optimizing our site for our users. ### 7. Great and Extensive Web Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Heap by Contentsquare?** Easy to set up multiple tracking protocols. The online web UI is straightforward and allows you to set up complex paradigms for tracking. Heap also tracks historical data, so it's easy to create a tracking event and to get historical data quickly. **What do you dislike about Heap by Contentsquare?** It isn't reliable all the time in terms of the underlying data. It can get quite complicated when trying to use the data in a database and create tracking around a single user who can come through on multiple sessions. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We are tracking customer flow on the website. Seeing where there is customer friction etc. It has helped us A/B test our online website and to make the customer experience much better. ### 8. Auryc is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Heap by Contentsquare?** Auryc is excellent - it's got a relatively small learning curve and is pretty easy to use. They have a great team interested in your success; I've given them different reporting that I'm looking for, and it's never been a problem. They have been able to provide solutions that meet or exceed my expectations. We have also asked for different integrations with pieces of our marketing stack, and so far, we haven't been able to stump the team. I appreciate that the team is responsive and will often give same-day responses with solutions or finding time on my calendar to hop on a quick call. **What do you dislike about Heap by Contentsquare?** In my usage of Auryc I haven't run into any situation that the team hasn't been quick to respond to and help me get my answers. I don't give 10's very often and will say I have been delighted with our current partnership with Auryc. **Recommendations to others considering Heap by Contentsquare:** You should look into Auryc further if you want more insight into how users interact with your website. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Auryc provides insight into how our customers interact with our website. Auryc gave us the ability to track things that we may not have thought to follow before. Using the event creator to create custom events for tracking on our website allowed us to dive further into optimization efforts. Some of the additional error reporting was an added benefit as it opened our eyes to areas of improvement that were lower-hanging fruits. ### 9. Great Customer Experience Analytics Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Heap by Contentsquare?** The depth of the analytics is impressive. More than what you can ever do with Google Analytics (even Analytics 365) and coupling in session recordings and customer surveys make this a powerhouse of a tool for anyone looking to get more from their product, site, or app experience. It's great to jump from the lost opportunity impact report right into session replays to digest what really happened in certain sessions. I can forward this ocver to my product team, who then dive into the error codes to know exactly what to fix. Once you understand the full power of Auryc, it's easy to find where your customer's journey is hitting a wall so you can make the fixes necessary. **What do you dislike about Heap by Contentsquare?** Like any powerful tool, there is a bit of a learning curve. My team was VERY reliant on the support team for a while. They are great, but would love to have some more documentation. **Recommendations to others considering Heap by Contentsquare:** If you are finding other tools too basic. If you REALLY want to understand your customer's digital experience. If you are looking for ways to recover lost sales. You need Auryc. Rely on the support team in the beginning, but ask for more training so that you can become more self reliant. **What problems is Heap by Contentsquare solving and how is that benefiting you?** - Uncovering where our customers expereince friction (and what is causing it) - Where we should devote efforts to optimizing the path to purchase - Watching (with the session recordings) what really happens as they try to checkout or simply navigate through our site - Customer feedbak analysis ### 10. great for quick data visualization! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Heap by Contentsquare?** Easy to use filters, groupings and segments! I'm able to pinpoint which groups of users are doing what and at what rates. This is very helpful for planning tailored experiences and experiments for different users based on their user behaviour on site, or other identifying characteristics (ex device) **What do you dislike about Heap by Contentsquare?** The path function in heap could be clearer - I'd like to see how many users completed what paths, and similar to the influence touchpoints, a quick summary about which paths were most common **What problems is Heap by Contentsquare solving and how is that benefiting you?** Seeing page specific insights and overall insights for how our site visitors are interacting with the site. Which common touchpoints are highest converting, which flows can be better leveraged etc ### 11. Good tools with a bit of a learning curve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Heap by Contentsquare?** The configurability is fantastic; enjoy being able to tailor dashboards to exactly what I want to see with the attributes I need. On the engineering side, it's very easy to work with **What do you dislike about Heap by Contentsquare?** Can be a bit of a learning curve to figure out how to use Heap most effectively; I definitely struggled a bit at first trying to find where everything was. It can be especially difficult for someone new to an organization that uses Heap **What problems is Heap by Contentsquare solving and how is that benefiting you?** Heap has been a great way to visualize our user engagement and to really drill down on our specific metrics - not just who is using our product but how they interact with it ### 12. Really clear funnels when looking at A/B tests **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Heap by Contentsquare?** I love looking at the results of my A/B tests in Heap. The data is visually well-structured and understandable at a glance. I also like the ability to dive in further on any given metric with the click of a button. **What do you dislike about Heap by Contentsquare?** Having learned web analytics on coremetrics, GA, and a couple of others, learning Heap was like learning a new language. But it's like anything - once you know it, you know it. Their training team was very good about catching me up on the areas I couldn't figure out on my own. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Funnel analysis, especially for A/B tests. Quick ad-hoc looks at customer movement and activity. ### 13. Analytics Without Waiting **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew P. | Director of Marketing Acquisition, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2021 **What do you like best about Heap by Contentsquare?** Heap lets me answer questions I have as I'm looking through the data. I can come up with hypothesis and rapidly test them against the data I already have. In other analytics systems, I would need to either do a lot of planning or tagging - and it might take weeks to get the answer I need. **What do you dislike about Heap by Contentsquare?** Using Heap requires a bit of practice, but once you get the hang of it super powerful - since you can build nearly any report you can think of. There's just fewer guardrails for someone who is completely new. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We were using Heap to review a new product launch - with that came a lot of questions about who was interested in our new product and what they were looking at once they got on the website. We were able to use Heap to create retroactive analytics segments to find our target audience. ### 14. Heap's of reasons to buy! Some small areas to improve over time. **Rating:** 4.0/5.0 stars **Reviewed by:** Dylan R. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Heap by Contentsquare?** Heap makes my life a lot easier. I am being asked a ton more questions by our leadership team, and I am able to find the answer in heap immediately or define it within minutes. I love that even when I don't have an event set up, it has all of the past data without having to have the event defined preventively. Heap has a lot of great features that they are always updating and improving. Data governance is really important for our company and Heap makes it very easy to ensure that events are created with a standard naming convention. They even have a way for other users within Heap to verify that the events are correct, and everyone can trust that they can use it. **What do you dislike about Heap by Contentsquare?** It can be hard to define so many events (initial setup). I wish there were some quick ways to define all events within a dropdown. As an example, a 'Sort' dropdown with 12 options, I wish I could click Define Sort, and then have it define the 12 separate events within it. I also wish that the reporting capability was a bit beefier. For example stacked bar charts, area charts, bubble charts, scatter, gauges, etc. We often have to pull a lot of data into redshift, and then do custom visualizations there. The same goes with if there are limitations on how we can bucket or structure the data in the reporting view on Heap. **Recommendations to others considering Heap by Contentsquare:** Get is sooner than later, the second you install it, it begins capturing all of the data on your website and stores it for easy reporting in the future. **What problems is Heap by Contentsquare solving and how is that benefiting you?** A lot of conversion funnels. Understanding where our key conversions are for sign up. We look at how long it takes users to complete each step of our process. We also look at new feature usage and feature retention. ### 15. User-friendly and constant improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Nick F. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about Heap by Contentsquare?** Heap retroactively applies definitions to events in the past, which makes it possible to perform back-analyses. Very few competitors offer this capability. I also love the Event Visualizer. It makes defining events as easy as point-and-click. **What do you dislike about Heap by Contentsquare?** The dashboard feature is very limited. You can only add graphs in two sizes. There is a limit to the number of reports you can add, and you cannot annotate. Another issue is that Heap suffers from Race Conditions. Defining events that happen at similar times can lead to situations where you cannot tell which happened first, especially in the Users view. **What problems is Heap by Contentsquare solving and how is that benefiting you?** 1) Heap helps us identify points of friction and drop-off. We can create funnels that show when and where users discontinue our online applications 2) Heap helps us debug edge cases. Using their Users view, we can look up customers who had an abnormal experience and pinpoint the exact sequence of events that occured. ### 16. Great tool to review conversion rate insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about Heap by Contentsquare?** The ability for streamlined reports and dashboards, no more digging through analytics and unreliable 'events'. I'm able to pull reports and charts into presentations that help add context to a marketing campaign and help frame the user journey. **What do you dislike about Heap by Contentsquare?** Extensive amount of time to train & onboard to effectively use Heap. No available resources for use cases specific to b2b **Recommendations to others considering Heap by Contentsquare:** Heap is worth the investment as it provides clarity on the user experience on your website, helps you understand gaps and weaknesses to optimize accordingly. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Conversion rate optimization, the ability to generate reports and graphs quickly, able to make quick decisions based on insights ### 17. Best analytics tool I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Dmitry P. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2020 **What do you like best about Heap by Contentsquare?** * Easy to use reports with helpful presets * Flexible grouping and filtering * You can define custom events right inside Heap * You can provide a description for each event/segment so that your coworkers can easily understand it * Heap keeps track of updates to segment and event definitions, making it easy to spot any anomalies that may have caused by such change * Dashboards * Continuously updated product with useful new features like grouping users into Accounts **What do you dislike about Heap by Contentsquare?** * I would love more features around tracking a ratio between various metrics over time * Sometimes reports can be slow * Dashboard functionality could be better: I can't "pin" dashboard settings like observed time range, so that other people viewing the dashboard can see the same time range * You can mess up a dashboard by updating a report without realizing that it's used in a dashboard **Recommendations to others considering Heap by Contentsquare:** Heap Analytics is the best behavioral analytics tool that I've used so far, with powerful reporting capabilities yet very approachable user interface. As a regular user, I'm very pleased with it. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We use Heap as our primary behavioral analytics platform: we build a lot of reports to tie user behavior to various KPIs that our teams drive. We have lots of reports on the platform, and it's very easy for non-analysts to create their own reports. ### 18. Heap metrics **Rating:** 4.0/5.0 stars **Reviewed by:** Kanishk S. | Product Desinger, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Heap by Contentsquare?** I like the simplicity around the platform, mostly around the way things are structured within the application. Love the fact that it auto-captures everything, so I dont have to worry about capturing events rather than just worry about creating hypothesis and research plans of what we want to learn. **What do you dislike about Heap by Contentsquare?** The reports sometime dont come with the best data or its super muddled. It would be nice for it to show me some trends rather than me having to create a chain of reports and refer back to each other to make a hypothesis. For eg. There should be use cases supported. Like if I open a funnel it should recognize that and maybe tell me what I can do with that data like create a cohort see paths in and out of those funnels etc. etc. Running reports is kind of a pain, where it wont keep it there if I dont save it or it runs each report as a different URL that problem needs to be solved too versions maybe or have a state where its a draft report and not saved? **What problems is Heap by Contentsquare solving and how is that benefiting you?** We're identifying macro patterns in user behaviors, spikes and plunges in tasks that user perform that gives us the data we need to actually dig deeper or make those data informed decisons that push us further along the process much faster than doing regular research. I've realized its a good tool to actual extract those trends but at the same time validate new things that we launch and using the auto-capture feature go back and compare it against the older data we have. ### 19. Heap has been a game changer for our marketing and product teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Allison K. | Growth Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Heap by Contentsquare?** This has been one of the best out-of-the-box analytics tools I've ever used. Forget Google Analytics/Fullstory. This is a complete analytics tool that runs both simple and complex visualizations that are actionable. Their customer service is also incredible. They respond quickly and will continue to follow up until your issue is solved. It's very simple to create dashboards as well, for both the product and marketing teams. They have built-in reports and dashboards as well that you can use with a click of a button. They also have amazing APIs that connect your database to Heap, where I can pass things like which subscription a user has, what team they belong to, and more. The integrations are also wonderful. We're able to connect to Hubspot and integrate our CRM data, which allows us to measure the activity of users that end up signing contracts for enterprise accounts. **What do you dislike about Heap by Contentsquare?** There's not much I don't like! It doesn't give us session duration, which I think can be a very important metric. We are also unable to change the definition of a session. Our users typically don't log out between sessions, so we can't use "login" activity as a proxy. For a while, I was unsure whether or not the data collected was lumping in browsers of our marketing site with users of our app. Another thing I'm unsure about is how to differentiate between buttons without having our development team add a unique identifier to each button. For example, our support and chat buttons are in the same div and tagged as buttons, so unless users click the icon, NOT the button, we're unable to track which ones they do click. **Recommendations to others considering Heap by Contentsquare:** If you're considering Heap, think about how much time you spend connecting data between disparate data sources. Heap can be your single source of truth when it comes to marketing and product data, replacing hand-coded visualizations, google analytics, fullstory, and more. You can also connect your database to deposit retroactive Heap data into your database. If you use a data viz tool such as Tableau, this could be a game-changer for you! **What problems is Heap by Contentsquare solving and how is that benefiting you?** We're tracking growth experiments with Heap. We're in the middle of switching our UI and website, so we haven't had enough time to see tangible results, but once we have data for the new versions, I'm sure we'll track the effectiveness of changes putting in place. One tangible thing we're seeing is how much time is saved not having to pull data from the database and code manual visualizations. One thing that we HAVE solved with Heap is tracking the effectiveness of our team. For example, a colleague of mine was out of town and we were able to track the effectiveness of his social media posts compared to the time period where others on the team posted. It's far easier to use than looking at Google analytics for this data. ### 20. Identify/help with customer pain points **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Heap by Contentsquare?** The sessions Marking specific events that we want to capture Generating reports before and after changes are implemented Sharing the exact session in question with the team to show exactly what is happening and where dealers are facing the issue **What do you dislike about Heap by Contentsquare?** Some popup windows are not displayed when setting the event markers. For that I have to reach out to Auryc client support. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Customer pain points How well the newly implement solution worked out for out dealers. So looking at the session gives us the ability to view and generate custom reports Auryc has helped me with meeting and completing NFRs set for my feature work ### 21. Excellent Tool for Data Analysis **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Heap by Contentsquare?** The ability to set event triggers while simultaneously using our product live. **What do you dislike about Heap by Contentsquare?** The learning curve to get good with heap. **Recommendations to others considering Heap by Contentsquare:** Set aside time during the initial phase to learn Heap's best practices and capabilities. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We are assessing the success of feature releases and understanding user behaviour on the platform. ### 22. Very helpful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole G. | Senior Manager- Customer Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Heap by Contentsquare?** Auryc allows us to see if there are issues on the website in real-time. I love the session playback feature, it's very helpful to help our customer service team troubleshoot the problem. **What do you dislike about Heap by Contentsquare?** Honestly, nothing. It is very helpful and easy to use. **What problems is Heap by Contentsquare solving and how is that benefiting you?** From a customer service side, we are able to troubleshoot checkout issues or website glitches. It's also very helpful to see the shopping patterns and where customers are clicking to help improve the site or marketing. ### 23. Receptive to feedback and consistently making improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Raghav K. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Heap by Contentsquare?** - User-friendly tool that allows us to crowdsource insights across the company - Debugging view and event visualizer make it easy to define events - Ability to enrich our customer data by seemlessly integrating with our tech stack - Receptive to feedback and consistently deploying new features and views that can improve performance **What do you dislike about Heap by Contentsquare?** - Dashboard feature is limiting, i.e., I would like to be able to filter by attributes instead of dates - Ability to calculate lift in reports for AB testing - Non-technical people find it hard to navigate and tag events without one-on-one guidance - Property definition and usage is a bit complex - Cannot include two properties in group by in a funnel **What problems is Heap by Contentsquare solving and how is that benefiting you?** - User navigation across the website - User interaction with features on our website - Deep dive into AB tests, i.e., funnel, path, and retention of cohorts - Time-series analysis of consumer behavior ### 24. Heap is an easy tool for beginners and professionals to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Heap by Contentsquare?** The event visualizer is by far the best tool for all aspects of product development **What do you dislike about Heap by Contentsquare?** I dislike some features that are harder to read, and harder to figure out where the data went wrong, such as paths. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Fixing flows in our product and why people are abandoning their cart. ### 25. Great place to analyze my business **Rating:** 5.0/5.0 stars **Reviewed by:** William R. | IT Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Heap by Contentsquare?** I love the UI, as well as the many features Heap has to offer. I also love the support that you guys provide. **What do you dislike about Heap by Contentsquare?** Had some trouble at the beginning in terms of connecting it to our data warehouse. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Where our customers originally come from. This helps us a ton in terms of knowing where to target our ads. ### 26. Deep Post-Click Campaign Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Marc Hil M. | VP - Growth and Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2021 **What do you like best about Heap by Contentsquare?** The ability to look at site activities at a user level to help evaluate post-click engagement **What do you dislike about Heap by Contentsquare?** There's an initial UI learning curve, but nothing a few hours of exploring can't fix. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Auryc solves a key gap in our funnel analysis for campaigns. By helping visualize what users are going through, we provide a high-fidelity feedback loop to our campaign builders. ### 27. This software will only help your website become better! **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie H. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Heap by Contentsquare?** It is great to see customer feedback and watch how they used your website. If you are wanting to make your website more user-friendly, what better way than seeing how they actually use it firsthand! We have had customers who have a hard time finding a page, and I have watched how which keywords they use or what areas they click to find something. We usually have what they are looking for, but we have learned better ways to make it easier to find. We also look at the negative versus positive keywords to see what the commonalities were. For example, we foudn out our checkout had glitches with PayPal because many customers comlaints has 'PayPal' mentioned in their negative reviews. There is also a heat map feature which is handy to show you if any scrolls and clicks below the fold on any pages. **What do you dislike about Heap by Contentsquare?** I takes a while to figure out how to use the system best and find the sessions. If any changes are made on the checkout pages, it can disconnect from sending all the information to the platform. You cannot see any pop-ups in the session viewer, so you can miss some of the steps the customer used in sign-up forms or checkout pop-ups. You can now track some of the PayPal checkout process, but we were not able to see if there were any issues there before. This makes it difficult to see what exactly between PayPal and our system went wrong. We only see the session of customers who placed orders. We are not able to watch someone browsing live even if they are logged in under their account. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Reports break down which devices and browsers customers use, and you will see which device and browser are used on individual sessions. This helps, for example, if we do not notice any issues on Google Chrome desktop but see that iPads with Safari have glitches. We then report this to our IT team, who can watch the session and see what happened exactly to fix it. Besides fixing checkout, we have also updated the design layout of our pages to fit where customers slick and search more. ### 28. Heap is amazing for the lean startup! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Heap by Contentsquare?** Heap's live tools, event visualizers, and retro-analytics allow us to put less time upfront, but still get value when we need it! **What do you dislike about Heap by Contentsquare?** I'd like to see more growth in the analysis and reporting tools! **What problems is Heap by Contentsquare solving and how is that benefiting you?** Onboarding Funnel analysis, User Journey analysis, App hot spots. ### 29. Heap is pretty intuitive to set up comparison graphs, flows for any reporting a team might need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Heap by Contentsquare?** Self-service reporting is easy to use even without watching the demo tutorials **What do you dislike about Heap by Contentsquare?** The rigidity of the type of data to chart graphs **What problems is Heap by Contentsquare solving and how is that benefiting you?** I got the answers to how to better the site and understanding how users behave by running data on flows ### 30. Heap is pretty good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Heap by Contentsquare?** Heap allows users to define segments and collect data per agency/account. In addition, there is also a 'live' feature where it lets you record a specific event in your application, and it will record that particular action. This feature is very useful. **What do you dislike about Heap by Contentsquare?** The platform is a bit complicated to use. It's also confusing to define and filter graphs, so it's not intuitive as it may seem. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We are looking at the different ways our clients use our platform, and we can also measure the number of people who log into our platform. ### 31. Loving Auryc so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Heap by Contentsquare?** The consumer replay feature is amazing. It's incredibly helpful for my team and I to couple our quantitative analysis with the qualitative review of real users' experience! **What do you dislike about Heap by Contentsquare?** I don't think I have anything particular I dislike. We've only recently begun using the product and we're very happy with it so far! **What problems is Heap by Contentsquare solving and how is that benefiting you?** Auryc is helping us better understand our users. With such a large user base and given our rapid release cycles, It's incredibly helpful to have granular reporting and the ability to deep dive into video replays to measure our work's performance. ### 32. Cant imagine life without Auryc **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun S. | Senior Customer Engagement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Heap by Contentsquare?** The summarized reports of all recorded sessions are fantastic! **What do you dislike about Heap by Contentsquare?** Given how much information is captured and made available, it is a bit hard to find exactly what you need at first. But the Auryc support team is extremely responsive and helps as needed. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We need to constantly monitor user behavior in order to make tool & feature improvements. Auryc helps us understand what works & what does not work for users of our products. The breakdown of session details gives us all the information we need in order to engage with our users ### 33. In the beginning stages but very useful product **Rating:** 4.5/5.0 stars **Reviewed by:** StarrAnn F. | Student Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Heap by Contentsquare?** We are able to see the students or users of our product journey and experience. Not in the full atmosphere, due to other integrations, however, they make this easier for us to catch a bug on our product and not have the user fully explain what they are going through in detail. Which can be frustrating when trying to claim funds through our product and/or submit an application effectively. **What do you dislike about Heap by Contentsquare?** There's no live-time co-browsing feature. We can view their experience only after the user's session is completed, but we can only capture this after they are off the app. In this case, making the user wait to come back to us again, to then preview the previous experience they've had with our product before. However, I think their product is awesome and great for what we need in the time of our start-up product. There's plenty to grow and built in their product and I can imagine the live co-browsing feature being a feature with them in the future. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We are a start-up, so of course there are bugs and little hiccups that our development team are unaware of. My job is to triage bugs effectively with evidence and proof of the students UX, and now with this tool, I am able to dive deeper into what they are seeing easily. ### 34. Fastest Product Analytics Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Hiren P. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Heap by Contentsquare?** fast implementation event visualizer live tracking **What do you dislike about Heap by Contentsquare?** i like everything, there is nothing i dislike **What problems is Heap by Contentsquare solving and how is that benefiting you?** how my users are using feature funnel of user journey what makes user to purchase product & more... ### 35. Suepr helpful tool beyond just for sales **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Heap by Contentsquare?** One of my favorite research tools even though it is commonly geared towards sales teams. The ability to search for keywords, search for specific speakers, set up alerts for terms, and look at metrics/frequency around topics is just amazing. **What do you dislike about Heap by Contentsquare?** Honestly, nothing that I've come acrossed so far. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Being able to tap into insights that otherwise live in siloed conversations that are not being documented anywhere. This is an incredible resource that everyone should be aware of. ### 36. Helpful Heap **Rating:** 4.0/5.0 stars **Reviewed by:** August F. | Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Heap by Contentsquare?** Great, easy to understand, and modify dashboards, reports, and analyses. A good place to consolidate analytics. **What do you dislike about Heap by Contentsquare?** Visual design and the aesthetic can be a little drab – but not at all an issue with functionality. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Analytics. Dashboards. Reports. ### 37. Poor data integration has led to lack of value; features nice in theory but oversold **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Heap by Contentsquare?** The ongoing sync between Salesforce/Marketo has been helpful for evaluating A/B tests **What do you dislike about Heap by Contentsquare?** We don't feel like the reporting is reliable due to poor data integration, paired with a big learning curve has meant very little usage. **Recommendations to others considering Heap by Contentsquare:** Be skeptical of what can be practically achieved with Heap, perhaps temper expectations by a fair bit and consider what incremental value you will truly get from a product like Google Analytics. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We tried to understand the buying experience better and assist with attribution, as well as understanding user behavior for A/B testing. ### 38. It's a robust tool **Rating:** 4.5/5.0 stars **Reviewed by:** Rafael F. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Heap by Contentsquare?** It's a robust tool that allows me to monitor and measure every metric of my product **What do you dislike about Heap by Contentsquare?** It's not easy or intuitive for first users. They require particular experience in analytics tools. **Recommendations to others considering Heap by Contentsquare:** none **What problems is Heap by Contentsquare solving and how is that benefiting you?** It allows me to monitor my product metrics ### 39. Customer Success **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Heap by Contentsquare?** Their analytics give me much-needed visibility into my customers and the areas of opportunity for our product team. I'm able to easily understand areas of engagement and turn those analytics into specific customer actions. **What do you dislike about Heap by Contentsquare?** It can be cumbersome to set up. I encourage anyone considering this tool to be thoughtful and plan out what you are wanting to monitor prior to starting implementation. **Recommendations to others considering Heap by Contentsquare:** Spend time planning out your goals prior to beginning the setup process. It was helpful to have an idea of what I was trying to accomplish. The tool can do so much it can be difficult once you get started. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Currently, we are using Heap to gain better analytics on our customers and their interactions within our platform. The benefit is knowing where our customers are spending their time which is a leading indicator of value. ### 40. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Heap by Contentsquare?** Amazing data analysis tools that allow you to explore data in any way imaginable, I've only scratched the surface so far. **What do you dislike about Heap by Contentsquare?** Complexity can be overwhelming at first. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Understanding the impact of different software features and processes ### 41. Really intuitive and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Priscilla U. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Heap by Contentsquare?** I like being able to create my own events in a live view. I don't need engineering support and am able to pull data quickly. The dashboards are really easy to put together and I'm able to save metrics per feature and project. **What do you dislike about Heap by Contentsquare?** It's difficult to set cohorts based on the company, need a way to pull the user data and tie them with the company name and actual user name. The timing segmentation is also a little difficult to use, but this is probably our own engineering issue. We aren't able to save dates after an event is triggered. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We are trying to be a metric-forward startup and set KPIs for each feature that we build. With Heap, we're able to pull data and share the impact that we've built for each feature. ### 42. Great analytics tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Heap by Contentsquare?** Super easy to use. The analyze tools are super easy to use. The event visualizer is super helpful and makes it super easy to create an event without needing the development team. **What do you dislike about Heap by Contentsquare?** I love the event visualizer, but it's missing a more accurate event definitions (events not using css) **What problems is Heap by Contentsquare solving and how is that benefiting you?** Heap helps our company become more data-driven, the dashboard help make it clear to see everything for every team in our company. ### 43. Great product, great team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2021 **What do you like best about Heap by Contentsquare?** Auryc allows us to track activity on our web application in several valuable ways. From basic event counts to conversion funnels to their signature session replays, Auryc helps us better understand our users' behavior. Another feature that stands out is the ability to tag additional events without having to re-deploy our application. Better yet, when you tag an event, you can analyze that event for as far back in the past as anything else you are tracking - you don't have to wait until new data is collected. For example, we havce an action that could be initiated from two different pages in our app. One is the landing page; the other is a detail page the user can navigate to from the landing page. We wanted to know how often users initiate this action from each page. We had never tagged this action before, so I went through and tagged it on the two pages. A few minutes later, I was able to see how often the action was initiated from each page over the last 30 days. I could also set up a funnel for when users navigated from the landing page to the detail page before initiating the action - and I was then able to watch replays of when this happened! Last, but definitely not least, the Auryc team is extremely responsive and helpful when we have questions. They have provided many hours of training and support, and they have been a pleasure to work with. **What do you dislike about Heap by Contentsquare?** There have been a few times where things did not work the way we expected, but those have largely been because of oddities in how our web application is constructed. And in those cases, Auryc has been great about helping us uncover the issues and helping us either fix them or find workarounds. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We have a large, complex web application. When we have questions about how our users are using it, those questions often lead to other questions. Auryc lets us analyze one question, and then immediately jump into analyzing the new questions that arise, and so on - without having to wait for the next code deploy or for enough new data to be collected. The ability to work through an exploration without interruption has been a huge benefit - and then having the session replays to dive into what users are actually doing helps us uncover the questions we didn't realize we needed to ask. ### 44. A little difficult to learn but easy to navigate once you learn. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Heap by Contentsquare?** The data is pulled extremely quick which is efficient **What do you dislike about Heap by Contentsquare?** It was diffucult to learn where every data point was coming from **What problems is Heap by Contentsquare solving and how is that benefiting you?** I am pulling data for email campaigns and SMS campaigns ### 45. Heap Ease of ETL Pipeline Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Alvin X. | Software Engineer Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Heap by Contentsquare?** The documentation and recommendations present to assist in setting up pipelines for heap data. The customizability for extra fields/tables is also very nice. **What do you dislike about Heap by Contentsquare?** The extra work that feels unnecessarily complicated (applying migrations on s3 exports primarily) **Recommendations to others considering Heap by Contentsquare:** Search through the documentation carefully to understand how to use it for your use cases **What problems is Heap by Contentsquare solving and how is that benefiting you?** We have been building a pipeline with our heap data to use it for analytics purposes. We have realized that it really helps give a comprehensive overview that we can use to query for specific insights that we are looking for. ### 46. Heap is great and user friendly, but there are certain limitations! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about Heap by Contentsquare?** I like the interface and how easy it is to create things. The step by step nature is great. **What do you dislike about Heap by Contentsquare?** I don't like that there are some limitations, like not being able to segment on certain things. **What problems is Heap by Contentsquare solving and how is that benefiting you?** We are trying to see how our Beta users use the app, engagement, etc. It's been great to check out individual user sessions and dive in there. We use Heap to see a really broad landscape as well as super specific. ### 47. A really helpful tool and an even more helpful team. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Heap by Contentsquare?** The tool helps provide us insights into customer struggles and identify areas of opportunity. It helps us measure frequency and severity of issues and it quickly lets us add measurement to things that might take us longer to set up using our other tools. **What do you dislike about Heap by Contentsquare?** The things that we have identified to the teams as challenges often get addressed quickly. At the beginning, Auryc was not as good at pulling out insights. You had to go in and dig for things, but they have improved the functionality in that area significantly. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Our fraud team has realized significant benefits in the areas of chargebacks. We often use it help identify customer struggles to help us improve the user experience. ### 48. With auto capture and illuminate, heap is a clear winner! **Rating:** 4.5/5.0 stars **Reviewed by:** Dave S. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Heap by Contentsquare?** I like that all interactions are being captured and Heap uses that huge dataset to surface insights you didn't even know you had. **What do you dislike about Heap by Contentsquare?** I would like to see time on site. They have time between actions but not time on site and average time on pages. **Recommendations to others considering Heap by Contentsquare:** Look at the cost of maintaining an analytical tool without autocaputre versus Heap. I would prefer to use developer to work on client facing features rather than tooling for analytics. **What problems is Heap by Contentsquare solving and how is that benefiting you?** Heap helps to invest in the right areas of the product and to test and lear quickly. ### 49. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Heap by Contentsquare?** Really helps me understand valuable audience insights **What do you dislike about Heap by Contentsquare?** Sometimes confusing to pull reports but team is very helpful **What problems is Heap by Contentsquare solving and how is that benefiting you?** We are solving what landing pages our consumers view the most ### 50. Heap for Product Management **Rating:** 4.0/5.0 stars **Reviewed by:** Jesse I. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Heap by Contentsquare?** Ability to create no-code events as a Product Manager. The CSS selector **What do you dislike about Heap by Contentsquare?** Nothing in particular that I dislike. N/A **What problems is Heap by Contentsquare solving and how is that benefiting you?** Helping us understand the engagement created by new features ## Heap by Contentsquare Discussions - [What is the best visualization I can use to track the conversion rate from free trial to paid subscription?](https://www.g2.com/discussions/52214-what-is-the-best-visualization-i-can-use-to-track-the-conversion-rate-from-free-trial-to-paid-subscription) - 1 comment, 1 upvote - [Do you know of other platforms that provide automatic and retroactive event tracking?](https://www.g2.com/discussions/33720-do-you-know-of-other-platforms-that-provide-automatic-and-retroactive-event-tracking) - 1 comment, 1 upvote - [Can Auryc track visitors across multiple sessions?](https://www.g2.com/discussions/can-auryc-track-visitors-across-multiple-sessions) - 1 comment, 1 upvote - [How long can we retain the data?](https://www.g2.com/discussions/how-long-can-we-retain-the-data) - 1 comment, 1 upvote - [Can you analyze the data for us?](https://www.g2.com/discussions/can-you-analyze-the-data-for-us) - 1 comment, 1 upvote - [View Heap by Contentsquare pricing details and edition comparison](https://www.g2.com/products/heap-by-contentsquare/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+14%3A53%3A49+-0500&secure%5Bsession_id%5D=749ab95b-442e-40f5-a040-5776cba829e2&secure%5Btoken%5D=b9da6035bd5a29fee9567ff9f7628da94812bd8f22aedd098e55d692e7786180&format=llm_user) ## Heap by Contentsquare Integrations - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) ## Heap by Contentsquare Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics **Platform Basics** - Dynamic Segmentation - Journey Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Visitor Information** - User Identification - Search Box **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security - System Monitoring **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management **Variation Testing** - A/B Testing - Conversion Goal - Percentage of Traffic - Confidence Level - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Heap by Contentsquare Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 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