Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Easy to Use, with Helpful Pretests to Focus Only on What You Need"
4.5/5
What do you like best about HealthStream Learning Management System?

EASE OF USE AND THE ABILITY TO PRETEST MATERIAL SO THAT YOU ONLY HAVE TO DO MODULES THAT YOU REALLY NEED TO REVIEW. Review collected by and hosted on G2.com.

What do you dislike about HealthStream Learning Management System?

DIFFICULT TO USE FROM HOME. IT REQUIRS THE YOU TAKE DOWN FIREWALLS INORDER TO OPERATE WHICH LEAVES YOUR HOME COMPUTER VULNERABLE TO MALLWARE. Review collected by and hosted on G2.com.

Response from Kiran Edwards of HealthStream Learning...

Hi! It's great to hear that the HealthStream Learning Center is easy to use and that the pretest feature helps you skip the modules you've already mastered so you can focus only on what you truly need to review. We also understand your concern about firewall and security settings making it harder to access the system from home, and we'd recommend connecting with your IT team or our customer support team for guidance on a safer setup. We're grateful you shared both what's working well and where we can help make your experience even better.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Informative and Easy to Navigate—A Great HalethStream Learning Experience"
5/5
What do you like best about HealthStream Learning Management System?

I like that it is very informative and how easy it is to navigate. Review collected by and hosted on G2.com.

What do you dislike about HealthStream Learning Management System?

There aren't really things I do not like it about HalethStream Learning. Review collected by and hosted on G2.com.

Response from Kiran Edwards of HealthStream Learning...

Hi! What a kind review to receive! It means so much to our team. It's wonderful to know the HealthStream Learning Center feels informative and easy to navigate, making your learning experience a smooth one. We're also grateful for your confidence in us as a reliable partner, ready to help should anything ever come up. Thanks for sharing your experience with us.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Enterprise (> 1000 emp.)
"Great HIPPA Refresher with Strong Safety, Support, and Performance"
4/5
What do you like best about HealthStream Learning Management System?

Refresher on HIPPA, Safety, support and performance Review collected by and hosted on G2.com.

What do you dislike about HealthStream Learning Management System?

deadlines for completing learning assignments Review collected by and hosted on G2.com.

Response from Kiran Edwards of HealthStream Learning...

Hi! It's great to know the HIPAA refresher hit the mark for you, along with the safety, support, and performance training. We also understand that firm deadlines for assignments can add pressure to an already busy schedule, and that's a fair thing to raise. Feedback like yours helps us think through how to make the experience feel more manageable. We're grateful you shared your thoughts with us.

SE
Sherry E.
Clinical-Community Educator
Mid-Market (51-1000 emp.)
"Health Stream LMS Review"
4/5
What do you like best about HealthStream Learning Management System?

Ease of use for both administration and student. The content is well suited for our staff; the reporting and tracking are great tools for keeping on track with due dates, the customer service and continued training are great! I also enjoy the HUG program and the Health Stream Academy, they are helpful. The implementation process was not difficult. As an admin and student, I use HealthStream frequently. Review collected by and hosted on G2.com.

What do you dislike about HealthStream Learning Management System?

The inability to use with all browsers. Limitations for customization, lack of bundled clinical competencies with the purchased platform, difficulty integrating AHA as the CPR learning platform. HealthStream is not conducive to students with learning disabilities, such as reading comprehension. Review collected by and hosted on G2.com.

Response from Kiran Edwards of HealthStream Learning...

Hi, Sherry! Thank you for your thoughtful review! We’re glad to hear that HealthStream’s ease of use, reporting tools, and resources like the HUG program and HealthStream Academy have been valuable for you. Your feedback on browser compatibility, customization, and accessibility for students with learning disabilities is important, and we’ll share it with our team for consideration. If you’d like assistance with integration or customization, our customer service portal is a great place to connect with support and you can access it here: https://healthstream.my.site.com/HSTMsupport/s/login/?ec=302&startURL=%2FHSTMsupport%2Fs%2F. Thank you for sharing your experience!

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Succinct, User-Friendly Training Modules with Healthstream"
4.5/5
What do you like best about HealthStream Learning Management System?

The software explains education modules succinctly and in an easy-to-digest order. It is very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about HealthStream Learning Management System?

I don't dislike anything about the Healthstream software. Review collected by and hosted on G2.com.

Response from Kiran Edwards of HealthStream Learning...

Hi! What a kind review to receive. We're glad the HealthStream Learning Center lays out its modules in a clear, easy-to-digest order that makes each topic simple to follow, and that you find the software so user-friendly. Knowing it helps you stay current and complete the education your managers assign tells us it's fitting well into your workday. Thank you for taking the time to share your experience with us.

SH
Stephanie H.
LMS Administrator
Enterprise (> 1000 emp.)
"HealthStream has made great improvements with Insights reporting!"
4/5
What do you like best about HealthStream Learning Management System?

My job is 100% HealthStream. I am in HealthStream all day every day!

One of my duties is to handle all our compliance reporting for our entire healthcare system (we have 4 hospital locations across Northern Kentucky and Indiana, as well as multiple ambulatory centers), and the new Insights reporting feature HealthStream has been rolling out is SO helpful with that. I can now select which fields I want to pull in, organize the columns, and filter in so many ways that has made my job much easier. I get better data as well (I can pinpoint to exactly what I need instead of having to pull 2-4 canned reports and pick and choose the data I need to combine into one report).

I also think that for the majority of what we do, HealthStream works very well for building automatic assignments each year (of course we all have those "one-off" situations that just can't be resolved easily, but for the most part I find HealthStream to be intuitive, and I can usually resolve most issues myself as an administrator).

Overall, I find HealthStream very easy to use and always look forward to improvements and product updates, especially in the reporting realm! Review collected by and hosted on G2.com.

What do you dislike about HealthStream Learning Management System?

There are some features which don't always work (we have a lot of issues with alerts not going to people or only alerting them for the first class of a multi-session class), and customer support can sometimes be slow or cryptic (they'll fix the issue, but won't tell me what caused the issue or how to prevent it in the future). I also am not a fan of the relationship/integration with RQI (we have had a lot of issues since transitioning to quarterly RQI and RQI support says it's on the HS side and HealthStream support say it's RQI and just a long time to get to a resolution). I also have some support cases that have been open for months with no resolution, so I try my best to avoid ever having to put in support tickets, but sometimes it can't be helped. Review collected by and hosted on G2.com.

Response from Kiran Edwards of HealthStream Learning...

Hi, Stephanie! Thank you for your detailed review! We’re thrilled to hear how much the new Insights reporting feature has improved your workflow and made compliance reporting easier across your healthcare system. It’s great to know that the flexibility in customizing reports and the intuitive nature of HealthStream have been valuable for your role. We’re also glad to hear that automatic assignments are working well for the majority of your needs.

We appreciate your honest feedback about areas for improvement, such as alert functionality, customer support communication, and integration challenges with RQI. Your insights are incredibly helpful, and we’ll share them with our team as we continue to enhance the system and address these concerns.

Thank you for sharing your experience and for trusting HealthStream to support your important work in healthcare education and compliance!

Verified User in Human Resources
AH
Verified User in Human Resources
Mid-Market (51-1000 emp.)
"HealthStream is a solid choice for Healthcare industries"
4/5
What do you like best about HealthStream Learning Management System?

What I like most about HealthStream is how easy it is to use and how relevant the training content is to my work in healthcare. The courses are clearly designed with healthcare professionals in mind, especially when it comes to important topics like HIPAA and OSHA compliance. I appreciate that the platform is straightforward to navigate, and I always know what trainings I need to complete thanks to the helpful reminders. As someone who’s also used it in an admin role, I find the reporting tools incredibly useful for tracking progress and making sure everyone stays on schedule. Plus, being able to access trainings from my phone makes it really convenient. Overall, it’s a reliable and efficient system that supports both learning and compliance. Review collected by and hosted on G2.com.

What do you dislike about HealthStream Learning Management System?

While HealthStream is useful for mandatory training, there are definitely a few things I don’t like about it. Some of the courses feel outdated or overly repetitive, especially the compliance modules—it can feel like you’re just clicking through slides without really learning much. The system can also be a bit clunky at times; if I get logged out or lose my place, I sometimes have to repeat sections. And while it’s supposed to be mobile-friendly, not all courses work well on a phone or tablet, which is frustrating when I’m trying to complete training on the go. Overall, it gets the job done, but the experience isn’t always smooth or engaging. Review collected by and hosted on G2.com.

Response from Kiran Edwards of HealthStream Learning...

Thank you for your detailed review! We’re so glad that HealthStream has been a reliable and efficient tool for supporting both learning and compliance in your healthcare setting. It’s great to know that features like reminders, reporting tools, and mobile access have been helpful for you, both as a user and an admin.

We appreciate your feedback on areas for improvement, such as course content updates, mobile functionality, and system navigation. Your insights are valuable, and we’ll share them with our team as we continue to enhance the system. If you’d like assistance with any specific challenges, our customer service portal is happy to help and you can access it here; https://healthstream.my.site.com/HSTMsupport/s/login/?ec=302&startURL=%2FHSTMsupport%2Fs%2F. Thank you for sharing your experience and for trusting HealthStream to support your important work in healthcare!

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Difficult to Navigate"
2/5
What do you like best about HealthStream Learning Management System?

They have a lot of different learning modules (if you can find what you are looking for). Also they have some classes that you can test out of if you pass the preliminary test. This is helpful for employee annual trainings for people who have done the same class many times. There are a few helpful mentors and some live trainings for administrators who are trying to learn how the system works are available, but we did not find them very helpful. There is and additional website where you can find support from other users but I find that hard to use as well. They offer the ability to create your own content if that is something you want to do. They have made some improvements over time. Review collected by and hosted on G2.com.

What do you dislike about HealthStream Learning Management System?

It is a very cumbersome site/product to navigate, even our IT guy finds it challenging. As an admin, you can't preview classes by clicking through, you have to sit through the whole module in real time. It's very frustrating when searching to add a class on a particular topic, it's hard to find what you are looking for. The main page for admins has so many things on it, it's difficult to figure out how to do what you need to do. They require a 3 year commitment, which we now regret. Overall we are just frustrated with it being so complicated to use, so we are not getting the value of the money we paid for it. Review collected by and hosted on G2.com.

Response from Kiran Edwards of HealthStream Learning...

Thank you for your honest feedback. We’re glad to hear that the variety of learning modules and features like testing out of courses have been helpful for your team. However, we’re sorry to hear that navigating the system has been a frustrating experience. Your concerns about admin usability, class previews, and the complexity of the interface are important, and we’ll share them with our team as we work to improve the system.

For additional support, we recommend reaching out through our customer service portal, where our team can provide guidance tailored to your needs. You can access the portal here: https://healthstream.my.site.com/HSTMsupport/s/login/?ec=302&startURL=%2FHSTMsupport%2Fs%2F. We also encourage you to explore the HealthStream Community for tips and insights from other users and you can access it here: https://community.healthstream.com/join. Thank you for sharing your experience—we value your input as we strive to make HealthStream better for everyone.

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Mid-Market (51-1000 emp.)
"Keeps Skills Up to Date, but CNA Classes Can Be Hard to Access"
3.5/5
What do you like best about HealthStream Learning Management System?

Healthstream does keep me up to date with my learning and skills Review collected by and hosted on G2.com.

What do you dislike about HealthStream Learning Management System?

Sometimes it doesn't take me to my CNA learning skills for classes Review collected by and hosted on G2.com.

Response from Kiran Edwards of HealthStream Learning...

Hi! Thank you for taking the time to share your feedback. We're glad the HealthStream Learning Center helps keep your skills and learning current as you work through your mandatory courses. At the same time, we hear you on the trouble reaching your CNA classes, and we understand how frustrating that can be when you're trying to stay on track. That kind of detail genuinely helps us make navigation clearer. If you run into this again, please reach out to our customer support team, and they'd be happy to help you get where you need to go.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Effortless to Use & easy to get tasks finished."
5/5
What do you like best about HealthStream Learning Management System?

The ease of use. It's easy to understand & accomplish tasks. Review collected by and hosted on G2.com.

What do you dislike about HealthStream Learning Management System?

I can not think of any... maybe my lack of time at work to accomplish tasks? Review collected by and hosted on G2.com.

Response from Kiran Edwards of HealthStream Learning...

Thank you for taking the time to share your experience. We're glad the HealthStream Learning Center® is easy to use, simple to understand, and helps you accomplish your tasks efficiently. It's wonderful to hear that it helps you do your job with confidence. Thank you again for letting us know how the system supports your work.