# Best Medical Billing Software

## How Many Medical Billing Software Products Does G2 Track?

**Total Products under this Category:** 219

### Category Stats (Jul 2026)

- **Average Rating:** 4.12/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** TheraNest by Ensora Health (+0.61%) - Among all products in this category, TheraNest by Ensora Health recorded the largest rating increase compared to last month

_Last updated: July 27, 2026_

## How Does G2 Rank Medical Billing Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 3,600+ Authentic Reviews
- 219+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Medical Billing Software
 ![G2 Grid® for Medical Billing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/medical-billing/grids.png?focus%5B%5D=154579&focus%5B%5D=65001&focus%5B%5D=166670&focus%5B%5D=1203106&focus%5B%5D=44691&focus%5B%5D=4252&focus%5B%5D=30748&focus%5B%5D=47490)

Highlighted products: Carepatron, TriZetto Facets, SPRY, Prompt Health, ClinicMind, Tebra (previously Kareo + PatientPop), Phreesia, and MicroMD PM.

Underlying data: [Grid® JSON](https://www.g2.com/categories/medical-billing/grids.json?focus%5B%5D=carepatron&focus%5B%5D=trizetto-facets&focus%5B%5D=spry-spry&focus%5B%5D=prompt-health&focus%5B%5D=clinicmind-clinicmind&focus%5B%5D=tebra-previously-kareo-patientpop&focus%5B%5D=phreesia&focus%5B%5D=micromd-pm)

### [Carepatron](https://www.g2.com/products/carepatron/reviews)

Carepatron is a comprehensive practice management software solution designed to assist healthcare teams in effectively managing their operations and enhancing patient care. This platform caters to a wide range of healthcare professionals, including solo practitioners and larger teams, by providing an integrated suite of tools that streamline various aspects of practice management. Targeted at healthcare providers who seek to optimize their workflows, Carepatron offers functionalities such as online booking, electronic health records, task management, note-taking, secure messaging, video consultations, and artificial intelligence features. This all-in-one solution is particularly beneficial for practitioners looking to reduce administrative burdens and focus more on patient care. By centralizing these essential functions, Carepatron allows healthcare teams to operate more efficiently, regardless of their size or specialization. One of the standout features of Carepatron is its user-friendly interface, which allows for easy customization. Healthcare providers can tailor the software to meet their specific needs with just a few clicks, ensuring that the system aligns with their practice's unique workflows. This flexibility is crucial for practices that may have varying requirements based on their patient demographics or service offerings. Additionally, the platform's design promotes seamless communication among team members, enhancing collaboration and improving overall service delivery. Carepatron also prioritizes patient engagement by facilitating online booking and secure messaging, which can lead to increased patient satisfaction and retention. The inclusion of video consultation capabilities further expands access to care, allowing practitioners to reach patients who may have difficulty attending in-person appointments. By integrating these features, Carepatron not only enhances operational efficiency but also contributes to better health outcomes for patients. In summary, Carepatron stands out in the practice management software category by combining a robust set of features with an emphasis on ease of use and customization. Its ability to serve a diverse range of healthcare providers while promoting efficient practice management and improved patient care makes it a valuable tool for any healthcare team looking to enhance their operational effectiveness.

**Average Rating:** 4.5/5.0

**Total Reviews:** 548

#### How Do G2 Users Rate Carepatron?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.4/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 9.0/10 (Category avg: 10/10)
- **How long did it take to go live?:** 0.2/10 (Category avg: 3.1/10)

#### Who Is the Company Behind Carepatron?

- **Seller:** [Carepatron](https://www.g2.com/sellers/carepatron)
- **Company Website:** www.carepatron.com
- **Year Founded:** 2018
- **HQ Location:** 408 W 14th Street New York, NY 10014
- **Twitter:** @CarepatronHQ  
292 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8b9d1d011c1e85433bd1a53e905381b744bf1d525fd417b7bd04599b7505856&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcarepatron&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Therapist, Owner
- **Top Industries:** Mental Health Care, Health, Wellness and Fitness
- **Company Size:** 91% Small, 3% Medium

#### What Do G2 Reviewers Say About Carepatron?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Carepatron, finding it intuitive and convenient for managing client bookings seamlessly.
- Users appreciate the **affordable pricing** of Carepatron, making it a budget-friendly choice for professionals.
- Users appreciate the **aesthetic and easy-to-use interface** of Carepatron, enhancing their work experience and productivity.
- Users find the **staff extremely helpful** , enhancing their experience with quick and effective customer support.
- Users appreciate the **efficiency** of Carepatron, noting its seamless booking and automated features that enhance productivity.

##### Cons

- Users express frustration with the **limited features** of Carepatron, affecting efficiency and integration with their professional workflows.
- Users express a desire for **missing features** like customizable emails, improved AI, and additional billing options.
- Users express frustration over the **limited payment processing options** in Carepatron, wishing for more flexibility.
- Users experience various **technical issues** with Carepatron, affecting integration, AI functionality, and overall user-friendliness.
- Users experience **limited customization** options in Carepatron, affecting flexibility in tailoring the system to specific needs.

#### What Are Recent G2 Reviews of Carepatron?

**["Easy Templates Simplify Case Assessments"](https://www.g2.com/survey_responses/carepatron-review-13051702)**

**Rating:** 4.0/5.0 stars

_— Belle K._

[Read full review](https://www.g2.com/survey_responses/carepatron-review-13051702)

**["Beautiful, Functional Platform With Great AI Tools and Fabulous Support"](https://www.g2.com/survey_responses/carepatron-review-13033877)**

**Rating:** 5.0/5.0 stars

_— Rashad G._

[Read full review](https://www.g2.com/survey_responses/carepatron-review-13033877)

### [TriZetto Facets](https://www.g2.com/products/trizetto-facets/reviews)

Facets is a modular system integrating consumer, care, claims and revenue management to help organizations meet their business goals.

**Average Rating:** 4.3/5.0

**Total Reviews:** 16

#### Who Is the Company Behind TriZetto Facets?

- **Seller:** [Cognizant](https://www.g2.com/sellers/cognizant)
- **Year Founded:** 1994
- **HQ Location:** Teaneck, NJ
- **Twitter:** @Cognizant  
707,793 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a6dbb0ac8442ded33b635eca6542f7941fec419cb5366bd57f3de8e0cf52105d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1680%2F&secure%5Burl_type%5D=linkedin_company_website)  
362,678 employees on LinkedIn®
- **Ownership:** NASDAQ:CTSH

#### Who Uses This Product?

- **Top Industries:** Insurance
- **Company Size:** 47% Medium, 29% Large

#### What Are Recent G2 Reviews of TriZetto Facets?

**["Facets modules are centered around the Digital 360 suite"](https://www.g2.com/survey_responses/trizetto-facets-review-8688979)**

**Rating:** 5.0/5.0 stars

_— Abhilash V._

[Read full review](https://www.g2.com/survey_responses/trizetto-facets-review-8688979)

**["It’s an excellent company"](https://www.g2.com/survey_responses/trizetto-facets-review-8876140)**

**Rating:** 5.0/5.0 stars

_— Mayank A._

[Read full review](https://www.g2.com/survey_responses/trizetto-facets-review-8876140)

#### What Are G2 Users Discussing About TriZetto Facets?

- [What is facets configuration?](https://www.g2.com/discussions/what-is-facets-configuration)
- [What is facets workflow?](https://www.g2.com/discussions/what-is-facets-workflow)
- [Does TriZetto own facets?](https://www.g2.com/discussions/does-trizetto-own-facets)
- [What is TriZetto facets software?](https://www.g2.com/discussions/what-is-trizetto-facets-software)

### [SPRY](https://www.g2.com/products/spry-spry/reviews)

SPRY: The Fastest-Growing AI-Powered EMR & Billing Platform for Rehab Therapy SPRY isn’t just an EMR—it’s your practice partner. Built specifically for physical therapy clinics, SPRY helps reduce admin costs, increase patient visits, and maximize reimbursements. Its AI-powered, fully integrated platform is designed to enhance efficiency, minimize administrative burdens, improve patient care, and support future-proofing your practice. Why SPRY? Whether you're a clinic owner, physical therapist, clinic manager, billing specialist, or front desk staff, SPRY provides an end-to-end solution that simplifies everything from patient scheduling to automated billing. Our customizable workflows, intuitive interface, and real-time automation empower clinics to operate with confidence and efficiency. Most PT platforms claim to be end-to-end but lack seamless module integration, leaving clinics to deal with inefficiencies and workarounds. With the vision to eliminate these gaps, SPRY provides a truly all-in-one solution that streamlines workflows and ensures everything works effortlessly together. Key Features ✔ AI-Powered Documentation – AI Scribe enables real-time note-taking and seamlessly converts notes into structured SOAP templates. ✔ Automated Billing & Claim Management – Pre-authorization, eligibility verification, claim scrubbing, & Medicare compliance ✔ Real-Time Business Intelligence (BI) Dashboard – Data-driven insights for revenue and performance tracking, with the ability to ask queries in simple language ✔ Seamless Patient Engagement – Online scheduling, digital onboarding, Kiosk check-in & HIPAA-compliant patient portal ✔ Operational Efficiency – AI Fax, automated alerts & co-sign functionality for compliance Powering the Future of Physical Therapy SPRY is backed by industry experts, innovative technology, and deep clinical insights, making it the go-to platform for rehab therapy clinics looking to grow, optimize operations, and improve patient outcomes.

**Average Rating:** 4.6/5.0

**Total Reviews:** 82

#### How Do G2 Users Rate SPRY?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.4/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 5.2/10 (Category avg: 10/10)
- **How long did it take to go live?:** 1.0/10 (Category avg: 3.1/10)

#### Who Is the Company Behind SPRY?

- **Seller:** [SPRY](https://www.g2.com/sellers/spry)
- **Year Founded:** 2021
- **HQ Location:** Wilmington, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=274f3640092b814416ff6fdcdf08aa0d335a5a33c7a7e873b4919f0014f609e8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsprypt%2F&secure%5Burl_type%5D=linkedin_company_website)  
240 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Physical Therapist, Owner
- **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care
- **Company Size:** 85% Small, 15% Medium

#### What Do G2 Reviewers Say About SPRY?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SPRY incredibly **easy to use** , appreciating its customization and seamless navigation across devices.
- Users commend the **exceptional customer support** from Spry, enhancing their overall experience and platform customization.
- Users value the **enhanced efficiency** of Spry, allowing for quicker documentation and improved workflow across teams.
- Users appreciate the **exceptional customer support** of Spry, ensuring a smooth and efficient experience across their practice.
- Users value the **ease and automation in billing** , significantly improving their practice efficiency and customer service experience.

##### Cons

- Users report frequent **technical issues** like glitches and slow note-generation, impacting their overall experience with SPRY.
- Users experience **slow performance** with SPRY, particularly during AI note generation and page loading, affecting efficiency.
- Users struggle with **data management issues** like inconsistent chart population and lack of follow-up workflow for claims.
- Users highlight the **limited features** of SPRY, particularly lacking follow-up workflows and tracking for authorizations.
- Users experience **occasional software bugs** with Spry but appreciate the support in resolving these issues promptly.

#### What Are Recent G2 Reviews of SPRY?

**["Clean UI and Fast, Efficient Billing That Helps Close Claims Faster"](https://www.g2.com/survey_responses/spry-review-12647308)**

**Rating:** 4.5/5.0 stars

_— Brady J._

[Read full review](https://www.g2.com/survey_responses/spry-review-12647308)

**["Spry’s Intuitive Design and Hands-On Support Transformed Our Clinic Workflow"](https://www.g2.com/survey_responses/spry-review-12543807)**

**Rating:** 5.0/5.0 stars

_— Trina S._

[Read full review](https://www.g2.com/survey_responses/spry-review-12543807)

### [Prompt Health](https://www.g2.com/products/prompt-health/reviews)

Prompt is the AI-powered Electronic Medical Record (EMR) and practice management platform for physical therapy, occupational therapy, speech-language pathology, pediatric, and chiropractic practices. Most EMRs store your data. Prompt acts on it. Before the visit, in the room, and after the visit, Prompt handles the work between your decisions and pauses when your judgment matters. You stay in control. AI handles everything between. Thousands of practices have switched to Prompt and the results are proven. 15-20 more visits per provider per month. $32K in annual revenue per clinician. 35% lower provider attrition. AI built on 9 years of clean, rehab-specific data across 100M+ visits and proven in real PT, OT, SLP, and chiropractic practices. Prompt unifies documentation, scheduling, billing, patient engagement, and analytics into one platform. No disconnected systems. No duplicate data entry. A clearer picture of how your practice is performing and a team invested in helping you grow. Core capabilities: EMR + practice management: Documentation, scheduling, billing, and compliance in one platform, built for PT, OT, SLP, pediatrics, and chiropractic practices. AI documentation assistance: 92% of notes completed during work hours. Clinicians finish faster and leave on time. Coding intelligence: Real-time coding support that increases functional CPT usage and recaptures revenue practices are currently leaving behind. Patient engagement: Digital intake, automated reminders, and outcomes tracking keep schedules full and patients coming back. Analytics: Real-time reporting across productivity, revenue, and documentation compliance for single-location clinics and multi-site organizations. Proven results driving thousands of practices to Prompt: 15-20 more visits per provider per month after switching from legacy systems. +18-20 point improvement in CPT coding accuracy. $32K in additional annual revenue per clinician. 92% of documentation completed during work hours. 1 full day cut from note sign-off time. 35% lower provider attrition. 45% fewer notes completed after hours. We are more than an EMR. We are the team behind your team: a clinician, a biller, an analyst, and a success rep assigned to your practice. Career Connection. 75+ university partnerships. Capitol Hill advocacy. Free business reviews. Because your success is how we grow. Other practices are getting squeezed by falling reimbursements and tightening compliance. Prompt practices are growing. That’s the difference.

**Average Rating:** 4.8/5.0

**Total Reviews:** 119

#### How Do G2 Users Rate Prompt Health?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.3/10 (Category avg: 8.4/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 6.0/10 (Category avg: 10/10)
- **How long did it take to go live?:** 1.4/10 (Category avg: 3.1/10)

#### Who Is the Company Behind Prompt Health?

- **Seller:** [Prompt Therapy Solutions](https://www.g2.com/sellers/prompt-therapy-solutions)
- **Company Website:** www.prompthealth.com
- **Year Founded:** 2017
- **HQ Location:** Hoboken, New Jersey
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d47865161fc8d4901059d3dcc2ece769faa7e25aa19f8c8fe39af31510957a2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpromptemr%2F&secure%5Burl_type%5D=linkedin_company_website)  
344 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Physical Therapist, Office Manager
- **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care
- **Company Size:** 56% Medium, 41% Small

#### What Are Recent G2 Reviews of Prompt Health?

**["Prompt Streamlines Workflow Building with Flexible, Consistent Solutions and Great Support"](https://www.g2.com/survey_responses/prompt-health-review-13140779)**

**Rating:** 5.0/5.0 stars

_— Monica M._

[Read full review](https://www.g2.com/survey_responses/prompt-health-review-13140779)

**["Excellent subjective notes, but objective section and help resources need streamlining"](https://www.g2.com/survey_responses/prompt-health-review-13149795)**

**Rating:** 5.0/5.0 stars

_— Lauren Z._

[Read full review](https://www.g2.com/survey_responses/prompt-health-review-13149795)

### [ClinicMind](https://www.g2.com/products/clinicmind-clinicmind/reviews)

ClinicMind is the all-in-one, ONC-certified platform that runs an independent practice on one system EHR, billing, scheduling, credentialing, patient engagement, and payments, backed by a support team practices consistently rate as its standout strength. A G2 Leader for 15 consecutive quarters and ONC-certified, ClinicMind serves chiropractic and mental / behavioral health practices with the same integrated platform that eliminates the disconnected "Frankenstack" of tools payers exploit. They win when your practice runs on disconnected software. A billing platform that doesn't talk to your EHR. A patient portal nobody uses. Credentialing in a spreadsheet. Scheduling in one system, documentation in another. Every gap in your workflow is a gap in your defense — and payers know exactly where to find it. That's the Frankenstack. Practices that switch to ClinicMind report faster documentation, fewer denials, and more predictable revenue. ClinicMind was built to close those gaps — not with another point solution, but with one unified platform that connects every part of your practice into a single system payers can't exploit. No clinician should suffer burnout or be cheated out of their hard-earned reimbursements by systems that were never designed to work together. We unify EHR, revenue cycle management, billing, patient engagement, scheduling, credentialing, and payments. One platform. One support team. One growth engine. The results speak for themselves. Recognized as a G2 Leader in Chiropractic, EHR, and Small-Business Medical Practice Management with 37 G2 badges in 2026 alone, already ahead of our full-year total in 2025, and 16 consecutive quarters of G2 leadership all driven entirely by verified customer reviews. This summer marked our broadest recognition yet, including two brand-new category wins: Leader in Small-Business Medical Practice Management and Momentum Leader in Medical Practice Management. Reviewers most often cite one thing: the people. "The quality of support goes a long way" recurs across the review base named coaches, one-chat-away help, and white-glove onboarding, and was named the top-ranked chiropractic EHR and practice management solution by Black Book Research. Practices that switch to ClinicMind report faster documentation, fewer denials, more predictable revenue, and time back in their day. We're here to give independent practice owners their independence back. Thousands of practices across chiropractic, mental health, and multidisciplinary care already have. Integrated software: EHR (with mobile app) · Billing platform · Practice management · Patient portal · Credentialing · AIScribe (AI-assisted documentation) Integrated services: Managed billing · Credentialing · Coding · Prior authorization · PatientHub (patient engagement & reactivation)

**Average Rating:** 4.6/5.0

**Total Reviews:** 234

#### How Do G2 Users Rate ClinicMind?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.4/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 7.6/10 (Category avg: 10/10)
- **How long did it take to go live?:** 0.6/10 (Category avg: 3.1/10)

#### Who Is the Company Behind ClinicMind?

- **Seller:** [ClinicMind](https://www.g2.com/sellers/clinicmind)
- **Company Website:** clinicmind.com
- **Year Founded:** 2000
- **HQ Location:** Belleair Bluffs, US
- **Twitter:** @WeAreClinicMind  
118 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d6b4d64c5779a1c590c1ab2c96ed5b483ad3036b6033c6ee66aae57ceb12e872&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclinicmind%2F&secure%5Burl_type%5D=linkedin_company_website)  
355 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Chiropractor
- **Top Industries:** Health, Wellness and Fitness, Medical Practice
- **Company Size:** 93% Small, 4% Medium

#### What Do G2 Reviewers Say About ClinicMind?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **highly knowledgeable support team** at ClinicMind instrumental in ensuring a smooth transition to the system.
- Users value the **excellent customer support** of ClinicMind, appreciating timely assistance and ongoing updates for improved usability.
- Users value the **ease of use** of ClinicMind, which streamlines tasks and enhances team efficiency.
- Users appreciate the **excellent training and support** provided by ClinicMind, enhancing their workflow and practice efficiency.
- Users value the **helpful training resources** provided by Aziz, enhancing ease of use during the onboarding process.

##### Cons

- Users face **billing issues** with ClinicMind, struggling with complex coding and insufficient training for effective problem resolution.
- Users find the **learning curve steep** for ClinicMind, struggling with new features and inadequate training resources.
- Users find **poor navigation** in ClinicMind frustrating, hindering their efficiency and complicating their overall experience.
- Users find the **complex navigation** of ClinicMind challenging, making it difficult to access necessary information efficiently.
- Users find **learning difficulty** with ClinicMind due to poor training and complicated new features that hinder efficiency.

#### What Are Recent G2 Reviews of ClinicMind?

**["ClinicMind: Powerful, All-in-One EHR + PatientHub With Outstanding Support"](https://www.g2.com/survey_responses/clinicmind-review-13157255)**

**Rating:** 5.0/5.0 stars

_— Dominick H._

[Read full review](https://www.g2.com/survey_responses/clinicmind-review-13157255)

**["Productive ClinicMind Support That Streamlined Our Care Plan and Payments"](https://www.g2.com/survey_responses/clinicmind-review-12925285)**

**Rating:** 5.0/5.0 stars

_— Michelle S._

[Read full review](https://www.g2.com/survey_responses/clinicmind-review-12925285)

### [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews)

Tebra is an all-in-one EHR and practice management platform designed for independent healthcare practices. The platform includes certified electronic health records, clinical charting, electronic prescribing, lab ordering, scheduling, billing, and claims management, telehealth, and patient engagement tools within a single, integrated system. Rather than relying on disconnected add-ons, Tebra provides native workflows that support care delivery, operations, and patient experience in one platform. The solution is purpose-built to help small and mid-sized practices improve efficiency, reduce administrative complexity, and manage day-to-day operations within one system.

**Average Rating:** 4.1/5.0

**Total Reviews:** 255

#### How Do G2 Users Rate Tebra (previously Kareo + PatientPop)?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.4/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)
- **How long did it take to go live?:** 1.1/10 (Category avg: 3.1/10)

#### Who Is the Company Behind Tebra (previously Kareo + PatientPop)?

- **Seller:** [Tebra](https://www.g2.com/sellers/tebra)
- **Company Website:** www.tebra.com
- **HQ Location:** Corona del Mar, US
- **Twitter:** @TebraOfficial  
11,001 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2f476671e845ed3354293255147e6bafac74615cda9f81109a1fb3513f1b106b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftebra%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,054 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 86% Small, 11% Medium

#### What Do G2 Reviewers Say About Tebra (previously Kareo + PatientPop)?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of Tebra, highlighting ease of use and simple setup.
- Users praise the **responsive customer support** of Tebra, appreciating quick resolutions and personal assistance via video chat.
- Users value Tebra's **efficiency** in managing tasks and claims seamlessly, enhancing productivity and user experience significantly.
- Users appreciate the **user-friendly app and AI note feature** , enhancing convenience and efficiency in healthcare management.
- Users appreciate the **customizability** of Tebra, benefiting from multiple templates and easy report generation.

##### Cons

- Users find the **limited features** of Tebra hinder their efficiency, especially regarding sorting and billing capabilities.
- Users face **inadequate reporting** issues, requiring manual data manipulation and experiencing duplicate reports and refresh problems.
- Users find the **inefficiency** of Tebra due to excessive clicking and lengthy report generation processes frustrating.
- Users experience **billing issues** that hinder workflow, including slow claims, limited changes post-billing, and incorrect patient coupons.
- Users find Tebra's reporting to be **inefficient** , often requiring manual data exports to meet their needs.

#### What Are Recent G2 Reviews of Tebra (previously Kareo + PatientPop)?

**["Easy Charge Capture for Accurate Coding"](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12731619)**

**Rating:** 5.0/5.0 stars

_— Belinda C._

[Read full review](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12731619)

**["Easy to use!"](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-7710720)**

**Rating:** 5.0/5.0 stars

_— Dawn P._

[Read full review](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-7710720)

#### What Are G2 Users Discussing About Tebra (previously Kareo + PatientPop)?

- [How much is PatientPop monthly?](https://www.g2.com/discussions/how-much-is-patientpop-monthly)
- [Is kareo a clearinghouse?](https://www.g2.com/discussions/is-kareo-a-clearinghouse) - 1 comment
- [Is PatientPop a CRM?](https://www.g2.com/discussions/is-patientpop-a-crm)
- [How much does kareo cost?](https://www.g2.com/discussions/how-much-does-kareo-cost) - 1 comment
- [How is PatientPop different?](https://www.g2.com/discussions/how-is-patientpop-different)

### [Phreesia](https://www.g2.com/products/phreesia/reviews)

Phreesia’s award-winning, AI-powered platform helps practices and health systems expand capacity, streamline workflows, accelerate collections and deliver modern patient experiences—without adding staff. Trusted by 4,700 healthcare organizations: With 20+ years of experience, Phreesia powers 1 in 6 U.S. patient visits (180M+ annually) and is proven to drive measurable operational and financial improvements. Highly recommended: 9 in 10 clients would recommend Phreesia. With Phreesia, you can: • Let AI handle inbound and outbound calls so your staff doesn’t have to. Automate scheduling, prescription refills, recalls, payment outreach, referrals and more with Phreesia VoiceAI—your 24/7 AI agent. • Expand your capacity and streamline patient intake: Across our network, 85% of patients check themselves in, saving 5+ minutes of staff time per visit. Maximize front-office efficiency by digitally collecting patient information, consents and medical history and more before the visit. • Get paid more, faster with flexible payment options, including Apple Pay® and Google Pay™, online payments, payment plans, card on file and more. 80%+ of patients pay their copay at point of service with Phreesia. • Eliminate paper statements—Phreesia automatically sends patients itemized digital statements as soon as their EOB is ready, helping practices get paid 4x faster. • Make scheduling effortless by letting patients self-schedule appointments on their own time. Phreesia VoiceAI handles scheduling calls and outreach, while automated reminders reduce no-shows and Appointment Accelerator® automatically fills open slots. • Reduce denials and save staff time with automated, AI-enabled eligibility and benefits verification. Phreesia confirms coverage instantly, selects the correct copay, flags out-of-network status and gives patients visibility into their benefits—helping you prevent errors, collect sooner and improve the patient experience. Let’s face it, registration = revenue. • Acquire new patients at no added cost with MediFind—our free clinician finder helps your practice get discovered and enables patients to seamlessly book appointments through embedded self-scheduling. • Close gaps in care with our robust library of clinical screening tools and customizable patient outreach messaging options. Double the number of clinical screenings you conduct by administering them automatically with Phreesia. • Engage patients in their care and provide the modern, convenient experience they expect. Across our network, 96% of patients are satisfied with their Phreesia experience. You’ll also benefit from: Actionable analytics: Gain deeper insights into intake patterns, revenue cycle metrics, appointment workflows, clinical performance and more. Privacy and security: We’re honored to have our efforts recognized with many of the industry’s most well-known certifications, including: • HITRUST CSF Certification • Payment Card Industry Data Security Standard (PCI-DSS) Level 1 Service Provider • Security Organization Control (SOC) 2 Type 2 • PCI Point-to-Point Encryption (P2PE) “Every Phreesia product helps the business do better and generate more revenue—it’s such a beautiful rhythm. Our patient population has grown tremendously, our staff is fully utilized, and we’re able to fully engage with our patients and meet them where they want to be met. We really couldn’t do it all without Phreesia.” -Liz Galvan, Practice Manager, MyOBGYN

**Average Rating:** 3.9/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate Phreesia?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.5/10)
- **Ease of Admin:** 7.9/10 (Category avg: 8.4/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)
- **How long did it take to go live?:** 2.2/10 (Category avg: 3.1/10)

#### Who Is the Company Behind Phreesia?

- **Seller:** [Phreesia](https://www.g2.com/sellers/phreesia)
- **Year Founded:** 2005
- **HQ Location:** Wilmington, DE
- **Twitter:** @phreesia  
1,542 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8a7f3916ebc8e908dadb36fcd3bec30d507f110c78ad975b0a5bb1d98ba5492&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F64726%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,519 employees on LinkedIn®
- **Ownership:** NYSE: PHR

#### Who Uses This Product?

- **Who Uses This:** Office Manager
- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 56% Small, 38% Medium

#### What Do G2 Reviewers Say About Phreesia?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Phreesia, enjoying its user-friendly interface and efficient scheduling features.
- Users appreciate the **time-saving features** of Phreesia, significantly reducing check-in durations and streamlining scheduling processes.
- Users praise the **exceptional customer support** of Phreesia, noting responsiveness and proactive assistance throughout implementation and beyond.
- Users value the **intuitive and customizable features** of Phreesia, enhancing patient intake and communication efficiency.
- Users appreciate the **efficiency** of Phreesia, significantly reducing check-in times and enhancing overall productivity.

##### Cons

- Users note a **steep learning curve** for new features and training that could be more structured and cohesive.
- Users often face **technical issues** with integration and system usability, impacting efficiency and functionality negatively.
- Users report a **training deficiency** with Phreesia, finding the onboarding process and materials disorganized and challenging.
- Users find the **difficult setup** of Phreesia challenging, often leading to overwhelming experiences and persistent issues.
- Users face **insufficient guidance** in navigating Phreesia University, making it difficult to piece together training effectively.

#### What Are Recent G2 Reviews of Phreesia?

**["Empowers Remote Work with Ease"](https://www.g2.com/survey_responses/phreesia-review-12113577)**

**Rating:** 5.0/5.0 stars

_— Maripat E._

[Read full review](https://www.g2.com/survey_responses/phreesia-review-12113577)

**["Streamlined Patient Process with Ease of Use"](https://www.g2.com/survey_responses/phreesia-review-11700601)**

**Rating:** 5.0/5.0 stars

_— Karen H._

[Read full review](https://www.g2.com/survey_responses/phreesia-review-11700601)

#### What Are G2 Users Discussing About Phreesia?

- [What is phreesia check-in system?](https://www.g2.com/discussions/what-is-phreesia-check-in-system)
- [What is AR management phreesia?](https://www.g2.com/discussions/what-is-ar-management-phreesia)
- [What is phreesia?](https://www.g2.com/discussions/what-is-phreesia)
- [What is patient intake software?](https://www.g2.com/discussions/what-is-patient-intake-software) - 1 comment

### [MicroMD PM](https://www.g2.com/products/micromd-pm/reviews)

MicroMD PM is a comprehensive practice management software designed to streamline administrative and financial operations for medical practices of all sizes. It offers a suite of tools that automate billing processes, enhance patient scheduling, and improve overall practice efficiency. By integrating various functionalities into a single platform, MicroMD PM enables healthcare providers to focus more on patient care and less on administrative tasks. Key Features and Functionality: - Patient Scheduling and Management: Facilitates intuitive scheduling with template-based displays, color-coded views, and intelligent patient waiting lists. Supports online patient scheduling through the Secure Chart Patient Portal, allowing patients to book appointments at their convenience. - Automated Billing and Claims Processing: Streamlines billing operations with robust billing features, integrated claims submission, and management capabilities through preferred clearinghouse partners. Includes automatic insurance eligibility verification to ensure accurate billing. - Financial Management and Reporting: Provides comprehensive management, financial, and administrative reporting tools to monitor key performance indicators, manage accounts receivable, and enhance revenue cycle management. - Digital Patient Intake: Automates the patient intake process from scheduling through registration and check-in, reducing wait times and improving the patient experience. - Patient Engagement Tools: Enhances patient communication with automated appointment reminders via email, text, and voice, as well as notifications for past due balances and follow-up care instructions. Primary Value and Solutions Provided: MicroMD PM addresses the critical need for efficient practice management by automating and integrating key administrative functions. It reduces manual errors, accelerates billing and claims processing, and provides actionable insights through advanced reporting. This leads to improved cash flow, enhanced patient satisfaction, and increased operational efficiency, allowing healthcare providers to focus more on delivering quality patient care.

**Average Rating:** 4.2/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate MicroMD PM?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.4/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)
- **How long did it take to go live?:** 10/10 (Category avg: 3.1/10)

#### Who Is the Company Behind MicroMD PM?

- **Seller:** [Henry Schein One](https://www.g2.com/sellers/henry-schein-one-c2b2b9e0-09c0-490c-9b70-33bd380468f0)
- **Year Founded:** 2018
- **HQ Location:** American Fork, UTAH
- **Twitter:** @Henryscheinone  
157 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c085ea416b5e6b925e3c5a24df84d407832f0b65c7a290923f99ef7d84eef1fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhenry-schein-one%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,388 employees on LinkedIn®
- **Ownership:** NASDAQ:HSIC

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 62% Small, 27% Medium

#### What Do G2 Reviewers Say About MicroMD PM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **efficiency in billing** with MicroMD PM, simplifying daily tasks for better practice management.
- Users appreciate the **efficiency of claims management** in MicroMD PM, as it simplifies daily tasks in their practice.
- Users commend the **responsive customer support** of MicroMD PM, enhancing their overall experience with the system.
- Users appreciate the **customization options** of MicroMD PM, allowing adjustments to better fit workflow and enhance efficiency.
- Users appreciate the **customization options** of MicroMD PM, allowing adjustments to better fit their workflow and improve efficiency.

##### Cons

- Users express the need for improved **appointment filtering** in MicroMD PM to save time and enhance reporting functionality.
- Users find the **reporting functionality inefficient** , noting that it lacks advanced options and modern updates.
- Users desire improvements in **reporting functionality** , citing outdated reports and a need for enhanced appointment filtering options.
- Users note **scheduling issues** with MicroMD PM, emphasizing the need for improved appointment filtering for efficiency.

#### What Are Recent G2 Reviews of MicroMD PM?

**["Easy to Use, Reliable, and Flexible Practice Management System"](https://www.g2.com/survey_responses/micromd-pm-review-11638852)**

**Rating:** 5.0/5.0 stars

_— Emily H._

[Read full review](https://www.g2.com/survey_responses/micromd-pm-review-11638852)

**["Seamless billing, coding, and collections. Efficient revenue tracking"](https://www.g2.com/survey_responses/micromd-pm-review-9189622)**

**Rating:** 5.0/5.0 stars

_— Shorya R._

[Read full review](https://www.g2.com/survey_responses/micromd-pm-review-9189622)

### [athenaOne](https://www.g2.com/products/athenaone/reviews)

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps. Our suite of integrated, network-enabled services works to deliver measurable financial and clinical results for providers. The athenahealth EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

**Average Rating:** 3.4/5.0

**Total Reviews:** 112

#### How Do G2 Users Rate athenaOne?

- **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 8.5/10)
- **Ease of Admin:** 6.9/10 (Category avg: 8.4/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)
- **How long did it take to go live?:** 2.5/10 (Category avg: 3.1/10)

#### Who Is the Company Behind athenaOne?

- **Seller:** [athenahealth](https://www.g2.com/sellers/athenahealth)
- **Year Founded:** 1997
- **HQ Location:** Watertown, MA
- **Twitter:** @athenahealth  
24,384 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ff5bef9377c1c5649c78827ffc29fa2fc47bcfdeaebfb487ccc7f0920d9b343b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fathenahealth&secure%5Burl_type%5D=linkedin_company_website)  
8,948 employees on LinkedIn®
- **Ownership:** NASDAQ: ATHN

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 44% Small, 35% Medium

#### What Do G2 Reviewers Say About athenaOne?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **constant feature updates** and deep customization options that enhance their workflow and reporting capabilities.
- Users find athenaOne **easy to use** with friendly templates and seamless calendar integration for efficient workflows.
- Users value the **top-notch API integration** of athenaOne, allowing seamless connection of essential tools for efficient practice management.
- Users value the **exceptional customer service** from AthenaOne, enhancing their practice management experience significantly.
- Users value the **user-friendly templates** in athenaOne, enhancing their workflow and productivity significantly.

##### Cons

- Users express frustration over **inadequate reporting** , finding it clunky and time-consuming for their documentation needs.
- Users find the **high learning curve** of athenaOne frustrating, leading to inefficient documentation and complicated processes.
- Users experience **poor customer support** with athenaOne, often facing slow response times from the help desk.
- Users report severe **billing issues** with athenaOne, including price increases and frustrating customer support experiences.
- Users find the **reporting process inefficient** , requiring too much effort and limiting accessibility for the staff.

#### What Are Recent G2 Reviews of athenaOne?

**["Easy-to-Navigate EHR with Quick Access to Key Information"](https://www.g2.com/survey_responses/athenaone-review-12619892)**

**Rating:** 5.0/5.0 stars

_— kelly b._

[Read full review](https://www.g2.com/survey_responses/athenaone-review-12619892)

**["User-Friendly EMR with Excellent Scheduling Tools"](https://www.g2.com/survey_responses/athenaone-review-1482555)**

**Rating:** 4.0/5.0 stars

_— Verified User in Research_

[Read full review](https://www.g2.com/survey_responses/athenaone-review-1482555)

#### What Are G2 Users Discussing About athenaOne?

- [What are the benefits and challenges of using athenaOne for healthcare practice management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-athenaone-for-healthcare-practice-management)
- [What is Athena health system?](https://www.g2.com/discussions/what-is-athena-health-system)
- [What is Athena EHR?](https://www.g2.com/discussions/what-is-athena-ehr)
- [What is Athena electronic medical records?](https://www.g2.com/discussions/what-is-athena-electronic-medical-records)
- [What are the benefits of using athenahealth?](https://www.g2.com/discussions/what-are-the-benefits-of-using-athenahealth)

### [TherapyNotes](https://www.g2.com/products/therapynotes/reviews)

TherapyNotes™ is the most trusted online practice management and EHR software for behavioral health practices of all sizes. With over 60,000 users, we're considered the largest platform for mental health professionals, offering the most intuitive software and best customer support in the industry. Our streamlined scheduling, notes, billing, and a custom client portal — plus unlimited support and superior security — can help optimize how you manage your practice, letting you focus less on administrative tasks and more on your clients' needs. We offer: • Streamlined scheduling and a personal to-do list that automatically generates tasks based on past activity • Powerful form-based notes, designed specifically for behavioral health • Electronic insurance claims, ERA payment posting, and credit card processing • HIPAA compliancy, keeping your data encrypted, secured, and backed up regularly To learn more about TherapyNotes™, visit TherapyNotes.com, and receive your first month completely free.

**Average Rating:** 4.4/5.0

**Total Reviews:** 99

#### How Do G2 Users Rate TherapyNotes?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.5/10 (Category avg: 8.4/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)
- **How long did it take to go live?:** 0/10 (Category avg: 3.1/10)

#### Who Is the Company Behind TherapyNotes?

- **Seller:** [TherapyNotes](https://www.g2.com/sellers/therapynotes)
- **Year Founded:** 2010
- **HQ Location:** Horsham, PA
- **Twitter:** @TherapyNotes  
4,482 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=744f8af87f6ac095b8f4169c788b4b1c9cbfb29d975fdd7c40b69a0d84f43194&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1465863%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Therapist
- **Top Industries:** Mental Health Care, Hospital & Health Care
- **Company Size:** 79% Small, 15% Medium

#### What Do G2 Reviewers Say About TherapyNotes?

_AI-generated summary from verified user reviews_

##### Pros

- Users rave about TherapyNotes' **exceptional customer support** , noting responsiveness and genuine assistance in their practice.
- Users value the **customizable interventions** in TherapyNotes, enhancing their ability to tailor notes to individual client needs.
- Users appreciate the **ease of use** of TherapyNotes, benefiting from intuitive navigation and customizable note templates.
- Users value the **intuitive and user-friendly access** provided by TherapyNotes, enhancing their practice experience significantly.
- Users appreciate the **intuitive and user-friendly document management** system that enhances their overall practice experience.

##### Cons

- Users express frustration over **update issues** that complicate workflow and inadequate customer support responses.
- Users often face **account management issues** , including poor customer support and unexpected price increases, leading to frustration.
- Users report serious **billing issues** , including unexpected price increases and ineffective customer support responses.
- Users find the **data management issues** in TherapyNotes limiting, as they need to export reports instead of manipulating data directly.
- Users find TherapyNotes **expensive** and feel misled by price hikes despite prior assurances of fixed rates.

#### What Are Recent G2 Reviews of TherapyNotes?

**["User-Friendly EHR with Fair Pricing, Strong Support, and Continuous Improvements"](https://www.g2.com/survey_responses/therapynotes-review-12855769)**

**Rating:** 4.0/5.0 stars

_— Verified User in Mental Health Care_

[Read full review](https://www.g2.com/survey_responses/therapynotes-review-12855769)

**["Essential for Clinic Workflow, but Pricey"](https://www.g2.com/survey_responses/therapynotes-review-12673132)**

**Rating:** 4.0/5.0 stars

_— Phil S._

[Read full review](https://www.g2.com/survey_responses/therapynotes-review-12673132)

#### What Are G2 Users Discussing About TherapyNotes?

- [What advice do you have for others considering TherapyNotes for managing clinical notes and billing?](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-therapynotes-for-managing-clinical-notes-and-billing)
- [What is TherapyNotes used for?](https://www.g2.com/discussions/what-is-therapynotes-used-for)
- [Does therapy notes have an app?](https://www.g2.com/discussions/does-therapy-notes-have-an-app)
- [Does TherapyNotes have telehealth?](https://www.g2.com/discussions/does-therapynotes-have-telehealth)
- [How do you use TherapyNotes?](https://www.g2.com/discussions/how-do-you-use-therapynotes)

### [WebPT](https://www.g2.com/products/webpt/reviews)

WebPT empowers rehab therapists to better engage patients, improve care, and achieve scalable growth with solutions to help manage every aspect of their practice. As the industry’s most innovative, comprehensive, and secure Practice Experience Management (PXM) platform, WebPT unifies marketing, front office, clinical, billing, and administrative tools on one platform with one trusted partner. Regardless of practice size or specialty, WebPT can help: - Grow your patient roster and scale your business - Automate patient registration, referral management, benefits verification, and patient communication - Keep your staff happy with more intuitive and compliant documentation - Improve patient engagement and clinical outcomes - Get you paid more, faster - Optimize performance and give you the confidence to make data-backed decisions Above all, WebPT puts Members first. Our team of rehab therapy experts has supported over 20,000 clinics with a personalized implementation process and targeted training tailored to each clinic’s unique needs. Once onboarded, Members have access to free, unlimited support—available via live chat, email, and phone—to ensure their continued success. Serving over 150,000 rehab therapy professionals with 99% uptime reliability, WebPT is the #1 trusted partner in the industry. Learn how one platform can help you achieve greatness in practice at webpt.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 159

#### How Do G2 Users Rate WebPT?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.4/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)
- **How long did it take to go live?:** 0/10 (Category avg: 3.1/10)

#### Who Is the Company Behind WebPT?

- **Seller:** [WebPT](https://www.g2.com/sellers/webpt)
- **Year Founded:** 2008
- **HQ Location:** Phoenix, AZ
- **Twitter:** @WebPT  
15,690 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5aa3ee9a416d07aba164c3bcd19cf4affe1dd6a7ca6abe429247761170a9647c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1248743%2F&secure%5Burl_type%5D=linkedin_company_website)  
887 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Physical Therapist, Office Manager
- **Top Industries:** Medical Practice, Health, Wellness and Fitness
- **Company Size:** 81% Small, 17% Medium

#### What Do G2 Reviewers Say About WebPT?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **expertly crafted documentation** of WebPT, tailored specifically for physical therapists' needs.
- Users value the **tailored documentation functionality** of WebPT, designed specifically for physical therapists' needs.
- Users value WebPT for its **efficiency in meeting documentation needs** , tailored specifically for physical therapists.
- Users appreciate that WebPT is designed by physical therapists, effectively meeting their **documentation needs**.
- Users value the **patient care support** of WebPT, finding it effectively addresses their documentation needs.

##### Cons

- Users find WebPT to be **very expensive** , especially with its a la carte pricing and limited integration options.
- Users find **integration issues** challenging due to the software's focus on physical therapy, complicating other service implementations.
- Users find WebPT **not user-friendly** , making it hard to integrate diverse service providers into the platform.

#### What Are Recent G2 Reviews of WebPT?

**["WebPT has made me a better clinician !"](https://www.g2.com/survey_responses/webpt-review-9748760)**

**Rating:** 5.0/5.0 stars

_— Chelsea S._

[Read full review](https://www.g2.com/survey_responses/webpt-review-9748760)

**["webpt is great easy to use whithout outages"](https://www.g2.com/survey_responses/webpt-review-9318124)**

**Rating:** 4.5/5.0 stars

_— Irene C._

[Read full review](https://www.g2.com/survey_responses/webpt-review-9318124)

#### What Are G2 Users Discussing About WebPT?

- [What is WebPT used for?](https://www.g2.com/discussions/what-is-webpt-used-for)
- [How do I download TheraOffice?](https://www.g2.com/discussions/how-do-i-download-theraoffice)
- [Who owns WebPT?](https://www.g2.com/discussions/who-owns-webpt)
- [Is WebPT Hipaa compliant?](https://www.g2.com/discussions/is-webpt-hipaa-compliant)
- [What is WebPT reach?](https://www.g2.com/discussions/what-is-webpt-reach)

### [Raintree Systems](https://www.g2.com/products/raintree-systems/reviews)

Raintree is a comprehensive rehabilitation and physical therapy software solution designed to assist enterprise and large therapy provider organizations in managing patient care and business operations. With a focus on the unique needs of rehabilitation practices, Raintree supports over 50 million patient visits annually across more than 8,500 therapy clinics throughout the United States. The software integrates advanced technology, including artificial intelligence, to enhance the electronic health record (EHR) experience specifically for rehab therapy professionals. Targeted primarily at adult and pediatric therapy practices, Raintree caters to a wide range of users, including physical therapists, occupational therapists, and speech-language pathologists. The software's design is informed by best practices in rehabilitation, ensuring that therapy providers can deliver optimal care and achieve superior patient outcomes. Raintree’s commitment to innovation is evident through its strategic investments in AI technology, which streamline clinical documentation and enhance patient engagement. Key features of Raintree include its ONC-certified EHR, which is the first of its kind tailored specifically for rehabilitation therapy. This certification underscores the software's compliance with industry standards, ensuring that therapy organizations can operate securely and efficiently. Additionally, Raintree offers AI scribe technology that automates clinical documentation, allowing therapists to focus more on patient care rather than administrative tasks. The platform also includes robust patient engagement and communication tools, which facilitate better interactions between providers and patients, ultimately leading to improved satisfaction and outcomes. Furthermore, Raintree provides comprehensive revenue cycle management (RCM) solutions that help therapy practices optimize their financial processes. By integrating business intelligence and analytics, users can gain valuable insights into their operations, enabling them to make data-driven decisions that enhance efficiency and profitability. With a client base that includes 8 out of the 10 largest rehab therapy organizations and over 2,500 implementations nationwide, Raintree stands out as a leader in the industry, prioritizing compliance, security, and the specific needs of rehabilitation therapy providers.

**Average Rating:** 4.2/5.0

**Total Reviews:** 117

#### How Do G2 Users Rate Raintree Systems?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.5/10)
- **Ease of Admin:** 7.1/10 (Category avg: 8.4/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)
- **How long did it take to go live?:** 4.6/10 (Category avg: 3.1/10)

#### Who Is the Company Behind Raintree Systems?

- **Seller:** [Raintree Systems](https://www.g2.com/sellers/raintree-systems)
- **Company Website:** www.raintreeinc.com
- **Year Founded:** 1983
- **HQ Location:** Chandler, AZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7de253d6fdca9588dd0bf734db06c554ccced869cd687636063f1bae1ba6ef7a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F56783%2F&secure%5Burl_type%5D=linkedin_company_website)  
303 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 46% Medium, 40% Small

#### What Do G2 Reviewers Say About Raintree Systems?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **innovative features** of Raintree Systems, enhancing workflow efficiency and integrating modern technology seamlessly.
- Users love the **ease of use** of Raintree Systems, enjoying streamlined workflows and comprehensive features all in one place.
- Users appreciate the **efficiency** of Raintree Systems, enhancing workflows and simplifying billing processes effectively.
- Users value the **responsive customer support** and seamless documentation integration offered by Raintree Systems.
- Users value the **business efficiency** of Raintree Systems, praising its streamlined processes and effective support for clinic operations.

##### Cons

- Users find Raintree Systems **not user-friendly** due to its outdated interface and overwhelming complexity for new users.
- Users find **poor usability** challenging, with complex features that overwhelm and hinder effective use for ABA therapy.
- Users face a **steep learning curve** and find usability challenging without adequate support or training from Raintree Systems.
- Users often face **navigation difficulties** with Raintree Systems due to its outdated interface and overwhelming functions.
- Users struggle with **difficult navigation** due to an outdated interface and lack of intuitive design in Raintree Systems.

#### What Are Recent G2 Reviews of Raintree Systems?

**["Strong Features but Room for Improvement"](https://www.g2.com/survey_responses/raintree-systems-review-11353838)**

**Rating:** 4.0/5.0 stars

_— Courtni D._

[Read full review](https://www.g2.com/survey_responses/raintree-systems-review-11353838)

**["Raintree Makes Therapy Documentation Fast and Effortless"](https://www.g2.com/survey_responses/raintree-systems-review-13068969)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/raintree-systems-review-13068969)

#### What Are G2 Users Discussing About Raintree Systems?

- [What is Raintree Systems | Therapy & Rehab used for?](https://www.g2.com/discussions/what-is-raintree-systems-therapy-rehab-used-for) - 1 comment

### [ModMed](https://www.g2.com/products/modmed/reviews)

At ModMed®, we empower our customers with an integrated, AI-powered suite of software and services designed to support the clinical, operational, and financial aspects of their practice. Our on-staff physicians collaborate closely with our software engineers to develop intelligent, specialty-specific solutions for allergy, dermatology, gastroenterology, OBGYN, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry, and urology practices—as well as ambulatory surgery centers for ophthalmology and gastroenterology. This physician-led approach allows us to embed deep medical domain expertise into our technology, helping address the specific challenges practices face across a wide range of specialties. Our flagship product EMA®, a cloud-based electronic health records system, adapts to each doctor’s style of practice, remembering preferences and automatically suggesting exam notes and suggested billing codes. When used on a tablet, EMA offers special touch and swipe gestures to rapidly build patient profiles, diagnoses, treatment programs and billing. EMA integrates seamlessly with our full range of products and services—including Practice Management, Revenue Cycle Management, Telehealth, Inventory Management, and patient engagement tools such as online payments and scheduling. Together, these solutions form an intelligent, all-in-one system that helps eliminate departmental silos, enhances team collaboration, and improves visibility across the entire practice. The Result With our AI-powered, cloud-based platform and mobile touch-screen capabilities, ModMed’s intuitive end-to-end system helps physicians save time on administrative tasks and focus more on what matters most—delivering better patient outcomes.

**Average Rating:** 4.5/5.0

**Total Reviews:** 362

#### How Do G2 Users Rate ModMed?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.4/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 7.5/10 (Category avg: 10/10)
- **How long did it take to go live?:** 2.2/10 (Category avg: 3.1/10)

#### Who Is the Company Behind ModMed?

- **Seller:** [ModMed](https://www.g2.com/sellers/modmed)
- **Company Website:** www.modmed.com
- **Year Founded:** 2010
- **HQ Location:** Boca Raton, Florida
- **Twitter:** @modmed  
4,166 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e243b7154fd8c8c56a1d3b89fd30a8903023e9c3856a2d8785e5a643d15fd848&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1133049%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,323 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Practice Manager, Medical Assistant
- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 46% Small, 28% Medium

#### What Do G2 Reviewers Say About ModMed?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ModMed to be **exceptionally easy to use** , streamlining workflows and enhancing patient documentation in dermatology practices.
- Users value the **efficiency of ModMed** , noting simplified workflows, seamless scheduling, and enhanced operations in dermatology practices.
- Users value **workflow efficiency** with ModMed, enjoying seamless integration for EMR, billing, and scheduling in dermatology practices.
- Users praise ModMed for its **specialized focus on dermatology** , enhancing efficiency and user satisfaction significantly in practice.
- Users value the **easy initial setup** of ModMed, appreciating the time saved for a seamless transition in workflow.

##### Cons

- Users face challenges with **poor system functionality** , leading to complications in tracking and data accuracy.
- Users find **missing features** in ModMed, including inadequate customization and essential functionalities not meeting their needs.
- Users find the **difficult setup** of ModMed demanding, especially for new users navigating complex workflows.
- Users find ModMed's features **limited and underdeveloped** , often requiring add-ons for essential functionalities and customization.
- Users find the **inadequate reporting** features frustrating, as matching data and timely updates are often problematic.

#### What Are Recent G2 Reviews of ModMed?

**["Easy-to-Use, Dependable EHR That Keeps Documentation Efficient"](https://www.g2.com/survey_responses/modmed-review-12939506)**

**Rating:** 4.5/5.0 stars

_— Alisha J._

[Read full review](https://www.g2.com/survey_responses/modmed-review-12939506)

**["All-in-One ModMed Platform That Streamlines Check-In and Saves Time"](https://www.g2.com/survey_responses/modmed-review-12914418)**

**Rating:** 5.0/5.0 stars

_— Berenice A._

[Read full review](https://www.g2.com/survey_responses/modmed-review-12914418)

#### What Are G2 Users Discussing About ModMed?

- [What do you like most about ModMed for healthcare management, and what would you suggest improving?](https://www.g2.com/discussions/what-do-you-like-most-about-modmed-for-healthcare-management-and-what-would-you-suggest-improving)
- [What is ModMed used for?](https://www.g2.com/discussions/what-is-modmed-used-for) - 1 comment
- [What is Modmed boost?](https://www.g2.com/discussions/what-is-modmed-boost) - 1 comment
- [What is EMA software?](https://www.g2.com/discussions/what-is-ema-software)
- [What is EMA modernizing medicine?](https://www.g2.com/discussions/what-is-ema-modernizing-medicine)

### [StoriiCare](https://www.g2.com/products/storiicare/reviews)

StoriiCare is an AI-powered EHR and care management platform for adult day care centers, assisted living providers, and care homes. Trusted by over 300 care providers across 11 countries, it combines clinical documentation, private pay and Medicaid billing, and family engagement in one easy-to-use system. Care staff use StoriiCare to document care digitally, replacing paper records and reducing administrative time. Administrators gain real-time oversight across their organization. Families stay informed and connected to their loved ones through activity updates and shared care profiles. StoriiCare includes Skye, a built-in AI agent designed for care environments. Skye helps staff draft progress notes, identifies patterns in care data, and guides teams through documentation workflows. No technical expertise is required. On the clinical side, StoriiCare covers the full care lifecycle. Teams can complete care assessments, manage individualized care plans, record medication administration, log ADLs, write progress notes, and report incidents and falls. Every record is stored securely and accessible in real time. For billing, StoriiCare supports both private pay and Medicaid reimbursement. Providers can generate invoices, track attendance, manage authorization limits, and produce documentation needed for claims, all within the same platform used for care delivery. StoriiCare is used by adult day programs, memory care communities, residential care homes, and other community-based providers. It is recognized by Software Advice as Most Recommended and Best Customer Support, and is known for its ease of use, 50-plus features, and responsive support team.

**Average Rating:** 4.8/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate StoriiCare?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.4/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)
- **How long did it take to go live?:** 1.4/10 (Category avg: 3.1/10)

#### Who Is the Company Behind StoriiCare?

- **Seller:** [StoriiCare](https://www.g2.com/sellers/storiicare)
- **Company Website:** www.storiicare.com
- **Year Founded:** 2014
- **HQ Location:** San Mateo, US
- **Twitter:** @StoriiCare  
7,617 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6270ace5e33d62461c68650e2e25aec6daa9b02a74428cbdd689ecefc92d7832&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstorii%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 82% Small, 9% Medium

#### What Do G2 Reviewers Say About StoriiCare?

_AI-generated summary from verified user reviews_

##### Pros

- Users find StoriiCare to be **user-friendly and easy to learn** , streamlining documentation management and enhancing team focus.
- Users appreciate StoriiCare's **excellent customer support** , valuing their responsiveness and commitment to implementing feedback effectively.
- Users value the **efficiency** of StoriiCare, appreciating its seamless integration and instant customer support for various functions.
- Users highly value the **customizability** of StoriiCare, enhancing integration across various roles and improving overall functionality.
- Users love the **customization options** of StoriiCare, enhancing their workflow and allowing tailored care solutions.

##### Cons

- Users face **technical issues** like glitches and CRM troubles, which hinder smooth operation and user experience.
- Users note the **limited features** of StoriiCare, particularly lacking quick-select options and multi-language support for staff.
- Users report issues with **software bugs** causing glitches that hinder editing tasks and disrupt messaging features.
- Users find the **poor usability** of StoriiCare frustrating, especially with its complex interface and lack of quick-select options.
- Users report **billing issues** with StoriiCare, specifically regarding compatibility with regional billing systems.

#### What Are Recent G2 Reviews of StoriiCare?

**["One stop shop for everything Adult Day Services- Making Administration Easy"](https://www.g2.com/survey_responses/storiicare-review-12816660)**

**Rating:** 5.0/5.0 stars

_— Stephanie O._

[Read full review](https://www.g2.com/survey_responses/storiicare-review-12816660)

**["Inclusion Community Center"](https://www.g2.com/survey_responses/storiicare-review-12838606)**

**Rating:** 4.5/5.0 stars

_— Inclusion C._

[Read full review](https://www.g2.com/survey_responses/storiicare-review-12838606)

### [Rectangle Health](https://www.g2.com/products/rectangle-health/reviews)

A leader in innovative healthcare technology for over 30 years, Rectangle Health is a trusted partner to more than 40,000 healthcare providers. The company’s comprehensive platform, Practice Management Bridge®, streamlines daily business operations including communications and engagement, payments and reimbursements, and office compliance. Customers of all sizes, in all sectors of healthcare, rely on Rectangle Health’s easy-to-use, scalable software to deliver a measurable increase in productivity and profitability, while improving patient experience.

**Average Rating:** 4.6/5.0

**Total Reviews:** 116

#### How Do G2 Users Rate Rectangle Health?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.4/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)
- **How long did it take to go live?:** 0/10 (Category avg: 3.1/10)

#### Who Is the Company Behind Rectangle Health?

- **Seller:** [Rectangle Health](https://www.g2.com/sellers/rectangle-health)
- **Company Website:** www.rectanglehealth.com
- **Year Founded:** 1993
- **HQ Location:** Valhalla, NY
- **Twitter:** @rectanglehealth  
313 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8dc4876775c1697af59d0c3c45a7723bb5657cbe8c8a10f454a6376a817b260a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frectanglehealth&secure%5Burl_type%5D=linkedin_company_website)  
314 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Executive Director
- **Top Industries:** Medical Practice, Health, Wellness and Fitness
- **Company Size:** 94% Small, 7% Medium

#### What Do G2 Reviewers Say About Rectangle Health?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Rectangle Health, simplifying payment processes and onboarding without hassle.
- Users appreciate the **efficiency of payment processing** with Rectangle Health, enhancing engagement and compliance seamlessly.
- Users value the **excellent customer engagement** of Rectangle Health, enhancing healthcare payment processes with ease and efficiency.
- Users praise Rectangle Health for its **excellent customer support** , facilitating smooth patient interactions and payment processes.
- Users praise the **easy setup** of Rectangle Health, finding onboarding straightforward and payment collection efficient.

##### Cons

- Users experience **payment issues** with Rectangle Health, including connectivity problems and manual posting challenges.
- Users report frequent **connectivity issues** with Rectangle Health, causing disruptions during payment transactions and affecting usability.
- Users find the **expensive nature** of Rectangle Health challenging due to long-term commitments and cost fluctuations.
- Users report **technical connectivity problems** with Rectangle Health, disrupting payments and complicating financial management.
- Users face **cost fluctuations** that complicate financial management and budgeting with Rectangle Health services.

#### What Are Recent G2 Reviews of Rectangle Health?

**["Easy Payment Processing and Posting in One Place"](https://www.g2.com/survey_responses/rectangle-health-review-13106386)**

**Rating:** 5.0/5.0 stars

_— Jennifer C._

[Read full review](https://www.g2.com/survey_responses/rectangle-health-review-13106386)

**["Convenient, Fast Processing That Delivers"](https://www.g2.com/survey_responses/rectangle-health-review-13105630)**

**Rating:** 4.5/5.0 stars

_— Shelbi B._

[Read full review](https://www.g2.com/survey_responses/rectangle-health-review-13105630)

#### What Are G2 Users Discussing About Rectangle Health?

- [What is ReminderCall used for?](https://www.g2.com/discussions/what-is-remindercall-used-for) - 1 comment
- [What is Rectangle Health used for?](https://www.g2.com/discussions/what-is-rectangle-health-used-for) - 1 comment

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[Browse Medical Billing Themes](/categories/medical-billing/themes)

 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Medical billing software is used by medical organizations to create and manage invoices for the services they provide. Healthcare institutions require industry-specific billing features, as medical invoicing varies according to patient diagnostic, treatment, and healthcare coverage.

Medical billing software ensures compliance with healthcare regulations like the Health Insurance Portability and Accountability Act (HIPAA). Additionally, these solutions can enhance the accuracy and speed of the billing process for healthcare organizations. Some advanced solutions also provide functionality for revenue management or profitability analysis.

Medical billing software must integrate with medical practice management software, which holds patient information, and accounting software, which processes payments. Integration with benefit carriers is also necessary for electronic invoices or claim submissions.

Some [medical billing companies](https://www.g2.com/categories/medical-billing-companies) sell their own software and provide a range of outsourced medical billing and revenue cycle management services like insurance verification, prior authorization, medical coding, claim submissions, patient billing, collections, denial management, electronic claim submission, and accounts receivable management.

To qualify for inclusion in the Medical Billing category, a product must:

- Generate invoices for multiple treatments, medication, radiology, or lab tests
- Send bills electronically to patients, other medical providers, or insurance companies
- Manage the claim process from capture to reimbursement
- Include features for automated matching between invoices and orders

Show More

* * *

## How Do You Choose the Right Medical Billing Software?

### What You Should Know About Medical Billing Software

### What is Medical Billing Software?

Any health care organization, whether it’s a small, specialized practice or an enterprise hospital, deals with invoices, payments, insurance claims, and overall finances. Many medical practice management solutions come bundled with medical billing functionality that ranges from automating the creation and sending of invoices to thorough claims processing. However, some practice management solutions do not include medical billing functionality, and some health care practices have no need for a comprehensive, end-to-end platform to streamline their billing process.

This is where medical billing software comes in.

In a nutshell, medical billing software automates a medical practice’s invoicing and claims processes. The solution has the ability to turn an office paperless and digital, which has the happy result of reducing overall billing errors and time spent on monitoring and managing a practice’s financial processes. Additionally, medical billing solutions can be deployed as an in-office solution, be outsourced to a medical billing service, or exist as a module within a comprehensive revenue cycle management system.

**What Is the Difference Between Medical Billing Software and Revenue Cycle Management Software?**

Revenue cycle management software takes on both administrative and clinical functions, simplifying and centralizing the overall patient revenue management process. Revenue cycle management systems leverage patient data, helping businesses uphold financial best practices, as well as effectively track the treatment and reception of patient care. Revenue cycle management software facilitates interoperability within a practice and even between a practice and insurance provider. Revenue cycle management software even provides granular data analytics that will help clinics and hospitals better understand billing practices and speed up existing reimbursement processes.

### Why Use Medical Billing Software?

Medical billing software does more than automate billing and invoicing, thereby reducing the loads of paperwork and time usually spent on creating statements, verifying insurance coverage, and processing claims.

A few of the other benefits of using medical billing software include:

- Better adherence to ICD-10 coding
- Reduction of paper-based processes
- Reduction of errors and more thorough, accurate documentation
- More efficient processing and collection of claims
- Efficient reimbursement cycles
- Productive dialogue with insurance companies
- Customization of billing according to specialized practice needs
- Improvement in levels of patient satisfaction
- Accurate tracking, monitoring, and reporting of patients’ finances

### Who Uses Medical Billing Software?

A few of the common users of medical billing software include:

- Medical practitioners
- Front desk staff and office managers
- Insurance companies
- Health care providers
- (Medical) billing service providers
- Patients who receive invoices

### Medical Billing Software Features

On a very general level, medical billing software eases the accounting needs of a medical practice. However, a user should know what distinguishes the variety of medical billing software from each other and identify the key features that will most benefit their practice. Common medical billing software features include:

**Claims processing –** Electronically processing and scrubbing claims enables a medical practice’s financial department to operate at higher volume, more efficiently and in a timely manner. By submitting claims to be scrubbed and processed, medical practices can avoid the time-consuming process of resubmitting them due to error.

**Insurance verification –** Verifying the status of a patient’s insurance coverage prior to their arrival helps minimize any uncomfortable or confrontational situations. This benefits front desk staff, especially if the chosen medical billing solution makes it an easy, simple process.

**Electronic remittance –** Electronic remittance advice (ERA) provides details about medical insurance payments, particularly regarding claim denials and their explanation. Many medical billing solutions facilitate importing information from ERAs so that your patient payment history can be completely comprehensive.

**Invoice templates –** Medical billing software provides templates that either come predefined or can be customized according to need.

**Invoice generation –** Invoices and statements are automatically generated and sent to patients, reducing the laborious task of creating and sending those out on a one-off basis.

**Compliance –** Medical billing software relieves the manual process of ensuring that practices adhere to relevant health care regulations.

### Trends Related to Medical Billing Software

Money and medical services go hand in hand. Software exists to make life easier for medical professionals who have previously spent too much time pulling and inputting patient information, double-checking insurance codes, and struggling to deliver a quality level of service to their patients. Moreover, health care software as a whole is continuously moving towards more efficiency. Below are a few trends within the medical billing sector.

**Updates are key –** Billing companies now only accept ICD-10 codes when it comes to clinical documentation and description of patient diagnoses for the purposes of payer claims and reimbursement. Medical professionals have to be able to rely on medical billing software’s built-in coding system to accurately process and decode diagnoses upon acceptance of claims. Medical billing software leans on natural language processing to decode clinical documentation as well as naturalize the variety of coding systems that exist within medical billing solutions.

**Payment method acceptance –** Bettering the patient experience is a key focus across all departments in a medical practice. Changing up the methods and means by which patients can pay for medical services can lend to convenience and ensure a user-friendly experience. Patients won’t have to struggle to submit payment, and practices won’t need to wearily track down overdue payments via collections

**Mergers –** Several large health care organizations have merged with each other or with insurers over the past few years. While the consolidation of such large companies seem to bode well for centralization of disparate health systems (promoting interoperability, for example), there is the consequence of those systems bumping heads against each other. It’s difficult for completely customized systems to exist or be supported by organizations that no longer exist.

**Blockchain –** Blockchain has made its presence known in many industries, and health care and health care finances are included. Blockchain has the ability to optimize the entire claims processing and revenue cycle management lifecycle because of its fraud detection capabilities. Blockchain’s recording and monitoring assets can eliminate fraudulent patient records via its unalterable ledger.

### Potential Issues with Medical Billing Software

Software evolves, and with that evolution, identified pain points are eased. However, issues still crop up when deploying or using medical billing software.

**Lack of EHR integration —** While some medical practice management solutions bundle together EHR and medical billing solutions, not all clinics have coexisting patient management and billing systems. Such disparate systems that begrudgingly communicate (if at all) with each other can severely dampen the efficiency of the medical billing solution. After all, if a health care organization can’t easily access, migrate, or share patient information, then the entire finance department gets frustrated.

**Denial management —** Not all claims will be okayed and processed duly. The biggest hurdles to claims denials include coding errors and value-based reimbursement policies. Providers and administrators have to constantly learn the ins and outs of factors like ICD-10 implementation and meaningful use processes so that they don’t inadvertently compromise the claims lifecycle.

**Training and onboarding —** Like any piece of technology, effective training and onboarding will speed up the adoption of the medical billing solution. The quicker that practitioners and administrators become comfortable with the software, the more empowered they will feel when utilizing and communicating about the solution. Regular training will also reduce any mistaken use, insufficient documentation, or miscommunication. Training will benefit staff when it comes to everyday use, as well as reducing errors in coding.

### Software and Services Related to Medical Billing Software

[**Health care credentialing software**](https://www.g2.com/categories/health-care-credentialing) **—** Health care credentialing software automates and synchronizes insurance provider verification and processes. Insurance verification is crucial to the medical billing workflow, as is ensuring that all payment-related paperwork is in order. Health care credentialing software facilitates all that.

[**EHR software**](https://www.g2.com/categories/ehr) **—** When a practice’s EHR and medical billing software are integrated, the entire reimbursement cycle and financial process become significantly streamlined. Additionally, once those two systems are integrated, then billing data can be tracked and analyzed.

[**Medical scheduling software**](https://www.g2.com/categories/medical-scheduling) **—** Medical scheduling solutions provide insight into a patient’s medical history, which gives further context of a patient’s medical record. Medical billing tools can work in tandem with medical scheduling tools to ensure that a patient’s record is up to date and as accurate as possible. Additionally, a comprehensive revenue cycle management system can leverage medical billing software to create a 360-degree view of the patient.