HCSS Reviews & Product Details

The customer service is some of the best I have come across. We like how the programs integrate with each other as well as our accounting software. We use HCSS HeavyBid and HeavyJob daily. Review collected by and hosted on G2.com.

I can't think of anything at the moment. Review collected by and hosted on G2.com.

As an HCSS customer for over 10 years, there are many things I like about HCSS. One of the biggest values is how all of their programs seamlessly integrate together. Not only do they integrate well with one another, but we have also had great success in integrating them with other programs we use like our ERP and HRMIS systems. This allows for sharing of data and information like never before. Another value is the ease of use in using the various programs, from our field team to upper management, everyone is able to get value from the HCSS programs. I can't say what I like about HCSS without mentioning their great customer support. With most other software providers, I dread calling support for fear of getting stuck on the phone for hours trying to resolve an issue, with HCSS I know anytime I call I will quickly be connected with a support technician that will have my issue resolved quickly. Review collected by and hosted on G2.com.

Over the 10+ years of using all of the HCSS programs, it at times is obviously apparent that not all of their programs get as much attention as the others when it comes to upgrades and improvements. I dislike how little improvements have been made with HCSS DIspatcher, it still feels like a program from the early 00's. I also wish they invested more in their telematics offerings and looked at companies like Tenna and the various GPS devices they offer for the wide range of equipment used on construction sites. For example, a solution to use on devices without power, one that can be used on equipment attachments, etc. Tenna has done a great job at finding solutions to serve the various needs of the construction industry and I feel HCSS has fallen behind. If we were not so invested in HCSS and HCSS Telematics already, Tenna would have gotten our business. I hate feeling "stuck" with HCSS Telematics and wish they were as innovative with new solutions like Tenna. The last thing I want to mention is the lack of updates made to HCSS Academy and training. Many new updates come out and the training is not available or updated to match these changes. Review collected by and hosted on G2.com.

- The customer support is unrivalled. Their support personnel are great at listening and solving your problems and are always available.

- It is easy to implement and field-friendly.

- Their software is customizable to our needs, and they listen to our concerns and make changes.

- User-focused. They are one of the most user-focused software companies. Review collected by and hosted on G2.com.

- Can be hard to see the path to integration with ERP systems to view job costing through a 3rd party.

- Databases could be a little more organized and better set up. Review collected by and hosted on G2.com.

The most beneficial part of HCSS is the integration between actual production and the bid. I use HeavyBid on a daily basis, and refer to our production from HeavyJob for most of our Bid Items. It didn't take long for our employees to begin using the software, and when hiring new employees, the transition is relatively quick. It is not often that I need support, but when it is necessary, they answer the phone in just a couple rings, and I actually get to speak with a live agent that speaks English natively. Review collected by and hosted on G2.com.

All data is only as good as the users input. This is not an issue with the software, only that sometimes the production data is not always accurate. Review collected by and hosted on G2.com.

I use HCSS every day for their E360 software which allows my mechanics to track their time, create and collaborate on work orders in real-time, and update equipment hours and miles company-wide in our fleet. If there are ever any issues I can call the fleet technical support line and get a real person within seconds every time no matter the time of day. This is huge for us that we are not wasting time trying to fumble through software issues or new features we just aren't sure how to use yet. New features in HCSS are easy to set up and if any issues are integrating the system the customer service team is more than happy to help you walk through the necessary steps. Review collected by and hosted on G2.com.

HCSS is an iOS system, so it's really only made to be used with IPADs. I understand this is so they can have the best possible operation and focus on one specific area, but I'm an Android lover. Review collected by and hosted on G2.com.

Our construction firm implemented HCSS about 5 years ago. The initial desire was to be able to collect field time and production quantities electronically. The implementation was assisted by HCSS Tech Support to configure the system to work with our Vista ERP, which took a few weeks to complete. We used a pilot program with a few crew leaders being issued a tablet for data entry. After a successful 1 month pilot, all crew leaders received a tablet and initial internal training of about 1 hour and began entering their time and diaries electronically. The system has worked extremely well and reduced our payroll processing time immensely. Accuracy has also improved and submission is done daily instead of weekly, which allows us to review daily productivity measures. Given the success of the HeavyJob implementation, we moved forward with Safety and Electronic Forms because the hardware capital investment was already made. The Safety module allows documentation of Inspections, Observations, Safety Talks, Job Hazard Analyses, and has allowed us to easily collect all related documentation when needed to support OSHA compliance or incident management response. Electronic form submission was essentially a no-brainer, as going paperless has so many advantages and, again, the hardware was already in the hands of our field crews to enable this given the HeavyJob implementation. HCSS continues to support and improve their modules based upon customer feedback and we are extremely satisfied with these products. Review collected by and hosted on G2.com.

One significant downside with the Forms application is that the data fields are not searchable individually. The end result is that an electronic form becomes a single PDF flat file that needs to be reviewed / searched for key characters when doing mass search criteria. We have provided feedback and have been told that this feature is being developed and should become part of the upgraded product. Review collected by and hosted on G2.com.

I appreciate the knowledgeable and friendly people they hire to help set you up and also solve all your issues. Setup was enjoyable and I felt like I knew the product inside and out by the time we were done. Review collected by and hosted on G2.com.

Due to the mass of data that must be transfered to an ipad, it can be a little slow to sync. Review collected by and hosted on G2.com.

The avility to create time cards on site on an offline iPad is amazing, we don't have always have internet on Site and this allow us to quickly work on the time cards and submit all on a site office at the end of the day. Also, the customer support is amazing! they are always very helpful and friendly! Review collected by and hosted on G2.com.

The cost is really high, and the fact that every user is charged in an annual base, is not helpful. Some times we have temporal foremans on site that work on sites for a few months, but buying a license for a full year, make us have available licenses that could not be used in a year if we don't have enough people in a project. Review collected by and hosted on G2.com.

HCSS help center is always knowledgeable and effecient. i have never waited on hold just to be passed around till someone could finally fix my problem. The person who answers the call gets into my system and fixes it everytime. Review collected by and hosted on G2.com.

The biggest downside is they do not have a solution to handle every single software my compnay needs so i do not have to use anyone else. Review collected by and hosted on G2.com.

I am most familiar with the HCSS Safety. What I like best about it is as long as information is entered accurately, the reporting features are wonderful. Depending on the needs for data, you can either get the black and white incident stats, or you can review many options of graphs, charts and more visual data. Review collected by and hosted on G2.com.

If more than one person is entering data there can be inconsistencies with how the data reports, but only having one person entering data can cause a bottle neck and delay in the information available in realtime. Review collected by and hosted on G2.com.