HCL Implementation Services Reviews & Product Details


What is HCL Implementation Services?

Consulting and Implementation Services.

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HCL Implementation Services Profile Details

HCL Implementation Services Profile Details

Vendor
HCL Technologies
Company Website
Year Founded
1991
Total Revenue (USD mm)
112
HQ Location
Noida, India
Ownership
HCLTECH.NS
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
151,433
Twitter
@hcltech
Twitter Followers
416,060
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HCL Implementation Services Reviews

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1-2 of 2 total HCL Implementation Services reviews

HCL Implementation Services Reviews

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1-2 of 2 total HCL Implementation Services reviews
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Enterprise Storage Engineer
Financial Services
Enterprise
(10,001+ employees)
Validated Reviewer
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"Hungry team that's looking to make a difference grow their business"

Describe the project or task the provider helped with:

Oracle Consulting Services - they were brought in to help us implement the technology and reporting.

What do you like best?

They listen well and work their hardest to match up resources that match requirements.

What do you dislike?

They are relatively new in some aspects of business and technology consulting and might not have ninja experts at their disposal but they show sharp acumen when it comes to areas their deficient at and work hard to understand and grow in those areas.

Recommendations to others considering the provider:

Don't give up on them so quickly. They might not be a big-5 consulting firm but they show hunger and desire to satisfy the customer. They work hard and diligently and efficiently. Give them good information and you'll get good information out.

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Enterprise
(1001-5000 employees)
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"HCL i s an outsource vendor we use for technical support."

What do you like best?

Contact centers typically have high turn over and they do not. We started working with the in 2014 and many of the original agents on the team are still in place.

What do you dislike?

They need to work on their approach to training and quality assurance now that they have a core staff of experienced agents. The following question is required but not relevant.

Recommendations to others considering the provider:

Establish a good working relationship with them and include them in decision making whenever possible. They will in turn help you in ways you would not have thought possible.

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