HCL Digital Commerce Reviews & Product Details


What is HCL Digital Commerce?

HCL Commerce is a flexible cloud commerce platform that gives brands the best of both worlds by combining cloud convenience, ease of use and low cost of ownership with the ability to customize the brand experience for seamless customer engagement across any digital touch-point. With a micro-service approach and the latest container technology, HCL Commerce simplifies the creation of omnichannel experiences and makes upgrades for HCL provided enhancements simple and fast so you can focus on the things that matter most to your business. Coupled with unmatched omnichannel commerce platform capabilities for delighting customers and artificial intelligence to speed and enhance commerce professionals’ decision making, HCL Commerce gives you the tools to innovate rapidly and keep up with your customers and markets.

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HCL Digital Commerce Profile Details

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HCL Technologies
Company Website
Year Founded
1991
Total Revenue (USD mm)
112
HQ Location
Noida, India
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HCLTECH.NS
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www.linkedin.com
Employees on LinkedIn®
136,649
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@hcltech
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HCL Digital Commerce Reviews

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1-50 of 97 total HCL Digital Commerce reviews
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Senior Software Engineer
Information Technology and Services
Enterprise
(10,001+ employees)
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Verified Current User
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"IBM Digital Commerce "Review of WebSphere Commerce from developer eye""

What do you like best?

IBM Digital Commerce has many good features but here are some of the best features that I like and how they have been useful to me.

Websphere commerce provides efficient contract pricing. It helps a lot in handling prices for different business.

Catalog filtering is one of the best feature WebSphere Commerce has, as it helps me to filter and show only those products that the customer is entitled with.

Its extended site model is another feature of WCS that greatly helps me in having multiple e-commerce sites for different demographics, for branding etc

What do you dislike?

Putting aside the features there are some things that I don't like about IBM Digital Commerce.

First, it still uses EJBs, which is old and need to move to the latest technologies for consistency

Promotion module customizations are a bit difficult to customize needs to be simplified.

Else there is nothing to dislike about IBM Digital Commerce. They are one of the leading software provider on the market.

Recommendations to others considering the product:

I would definitely recommend to go with IBM Digital Commerce since it is well suited if multiple sites are required based on geography, for branding, large customers. also for the B2B model to handle different pricing and catalog filters for each business. It has excellent catalog tools, segmentation, and marketing tools. It is very friendly for users but at the same time very powerful too.

What problems are you solving with the product? What benefits have you realized?

At my organization which is a consulting firm, I work in providing WebSphere commerce implementation to my company's clients. Websphere Commerce helps me in designing and implementing e-commerce solutions for all my company's clients, providing them with omnichannel experience thereby providing the advantages like one view of inventory, buy online pick up in store, single view of orders placed across all channels etc. Apart from that, we also provide maintenance of the customer's existing eCommerce site.

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Senior Software Engineer
Information Technology and Services
Enterprise
(10,001+ employees)
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"IBM Digital Commerce Review"WebSphere Commerce developer""

What do you like best?

Here are some of the features that were useful to me and have deemed them best for my use-case.

Scalability: Since WebSphere Commerce is based on WebSphere Application Server, it's scalable just like WAS.

The support team is a pleasure to work with. They quickly get back to you and are knowledgeable of the product. I learned quite a lot when I started with the product.

It's a robust software,once it's up and running similar to WAS.

It's really quick to get the store up data and running based on the sample store and the data they provided.

What do you dislike?

Just as there is two side of a coin so does IBM Digital Commerce. Here are some things that I don't like.

Business tools are quite difficult to use. Hence there is a bit of a learning curve for non-technical users.

Since WCS depends on WAS, it's lagging behind the latest WAS version.

Recommendations to others considering the product:

I would definitely recommend using IBM Digital Commerce, I think it's well suited for customers who are looking to sell products online that need robustness and Scalability as their priority.

What problems are you solving with the product? What benefits have you realized?

I work for a consultant company, as such we provide solutions using Web Sphere commerce to clients. We provide full services like design, install, configuration, customization to our clients. The most common problems that I solve of our clients is that they want to grow their eCommerce platform and WebSphere Commerce helps me delivering it to them. My clients come from different background some with manufacturing industries, automotive, but most of them appear from the apparel and fashion industry. Using WebSphere Commerce I help my clients to grow their eCommerce business.

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President/CEO
Information Technology and Services
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"IBM Digital Commerce Review"

What do you like best?

I like best the Business tooling. It is very friendly and very powerful. Promotions. Marketing campaigns. coupons, catalog tools. SEO, payment integration with promotions. Powerful segmentation and placement of promotional content on the different sections of the site

What do you dislike?

To sometimes use more than 1 console to perform some admin tasks. But i understand they are being consolidated into one.

Recommendations to others considering the product:

best business tooling in the market. headless (decoupled) front end. All interactions are thru rest services. Easy to work on front end by Jquery users. Excellent catalog tools. Excellent segmentation and marketing tools. Very friendly for business users but at the same time very powerful Like the ability to support all business models, B2C and B2B with the same tooling which cuts training time. Also that it is tightly integrated with a great OMS and cloud based cognitive offerings.

What problems are you solving with the product? What benefits have you realized?

We are helping our customers have access to a world class commerce platform that supports both B2C and B2B. It is tightly coupled with the best OMS in the market today, IBM Sterling Order Management for a true Omni-channel experience. Also it is a platform that today supports the integration with cognitive tools to help practitioners make better and faster decisions. Also integrates with several other best of breed offerings for digital marketing and customer experience. I am also helping customers segment and better understand their customer and help them engage in meaningful interactions and increase customer retention.

Response from Katie Devlin of HCL Digital Commerce

Hi Guido,

We greatly appreciate your positive feedback and sharing how you have been able to take advantage of the wide range of ecommerce site features and business user tools to reduce your dependency on IT. Watson Commerce is continuously taking user feedback and is committed to delivering an agile ecommerce platform that is easy to use and customize. Check out what's new here: https://ibm.co/2fKJPV3

Thank you!

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eCommerce Product Manager
Retail
Enterprise
(10,001+ employees)
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Verified Current User
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"Reliable platform, but the front end forces customers to a rigid design"

What do you like best?

I think the catalog, promotions engine, and template builder are very intuitive. I also think IBM did a great job with their knowledge center. Whenever business stakeholders have questions, that KC is very powerful.

What do you dislike?

Advanced front end personalization can be tough on IBM WCS. For example, if we wanted to manually sort colors on the Product Detail Page unique to each product, we are unable to do so since the platform has a universal order of colors in that all products have to abide by the same order.

Recommendations to others considering the product:

I would only use the catalog and do custom development for the front end so your business can have more flexibility for product enhancements

What problems are you solving with the product? What benefits have you realized?

IBM is the eCommerce platform for our Fortune 500 website.

Response from Katie Devlin of HCL Digital Commerce

Hi Mario! Thank you for your feedback. This type of insights help us to bring real hands-on experience to our development team. Have you seen the latest WebSphere Commerce V9 functionality? Check it out: https://ibm.co/2FmKjNl

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Social Media Strategist
Marketing and Advertising
Small-Business
(11-50 employees)
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"Easily scalable product management tool, as well as consumer insight"

What do you like best?

The plugin integrates well with third party payments which makes it easy to use different cards for a variety of people or organizations.

What do you dislike?

The eMarketing spot is a little confusing and it can almost either be simplified or it feels as if there is too much going on / too chaotic.

Recommendations to others considering the product:

It is good for people who are selling products through ecommerce and looking to see the analytics of those products to be able to scale what is selling/what isn't, etc.

What problems are you solving with the product? What benefits have you realized?

The business problems being solved are creating and maintaining ecommerce sites, and fixing problems such as purchasing products, inventory inquiries, understanding what orders must be filled/what were placed, etc. Solves the functionalities of ecommerce sites through a back-end office.

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CI
Small-Business
(11-50 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Rich in features, Well Matured on eCommerce space"

What do you like best?

-IBM Websphere commerce exists for ages and its well matured eCommerce framework.

-Offers a full fledged features over the years which any of its competitors cant beat, especially its B2B capabilities.

-Developer friendly, easy to customize on most of the functionalities except DSL.

-Its info center has documentation on almost for everything.

-Its B2B and contract related features are one of the strong plus for it.

-Its B2C features set also fully competitive in the industry.

What do you dislike?

-Admin tasks are cumbersome (fix pack/feature pack upgrades)

-no proper documentations for installation/upgrades.

-Still uses old UI technologies.

-The data service layer customizations are not easy and straightforward.

Recommendations to others considering the product:

-Admin tasks could be made easy to setup.

-Can use some new UI technologies.

-The data service layer customizations are not easy and straightforward so it can be improved.

What problems are you solving with the product? What benefits have you realized?

-Various 3rd party integrations with IBM commerce

-Upgrades

-Customization & Enhancements.

Response from Katie Devlin of HCL Digital Commerce

Hello! I appreciate you sharing your experience with IBM WebSphere Commerce. It sounds like you've seen a lot of great results with the tool. Have you familiarized yourself with WebSphere Commerce Version 9? Check it out: https://ibm.co/2FmKjNl Thank you again!

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CEO
Internet
Small-Business
(11-50 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"The most power full Commerce System "

What do you like best?

IBM Digital Commerce is delivering from our point of view the best variaty of marketing, pricing and business functions. With IBM Precision Marketing your are able to set up more than 60 different Promotion types and all this is empeded in an dynamic framework to target and segment users. This can be done easiliy by the enduser.

The basket and checkout is able to handle complex proecesses and the order and contract framework is made to be fitting for nearly all circumstances.

What do you dislike?

Due all the possibiliities you need skilled persons, which are understanding complex business frameworks. But this is obvious.

What problems are you solving with the product? What benefits have you realized?

Using it to sell through out all channels with one interaction platform.

Response from Katie Devlin of HCL Digital Commerce

Hi Joubin! Thank you for your review. We appreciate you sharing your positive feedback.

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IT Analyst
Media Production
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"Great Cloud Based System for Sales"

What do you like best?

The best thing about IBM Digital Commerce is that it is cloud based, so the console can be accessed on a variety of devices and systems.

What do you dislike?

I dislike that it is pre-eminently used for business to consumer sales. I would like to see a more business driven product.

Recommendations to others considering the product:

I would recommend this product if you are looking for a cloud based solution for business to consumer digital sales.

What problems are you solving with the product? What benefits have you realized?

I didn't have to build the IT infrastructure for making digital sales myself for this product. It is cloud based, and I can keep track of it 24/7 even from home.

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Finance Associate/Secretary
Financial Services
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"IBM Digital Commerce is in a class of its own!"

What do you like best?

IBM Digital Commerce brings together best-in-class e-commerce, order management, pricing, quoting and configuration capabilities as well as web analytics to create an extended commerce platform.

What do you dislike?

The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.

What problems are you solving with the product? What benefits have you realized?

Digital Commerce offers a sample store to help brands get to market quickly. You can add stores that are aimed at different audiences. For example, you can customize the experience for different brands or market segments. You can enable Digital Commerce with integrations for various payment, tax, social commerce, email, fraud check, and other ISV solutions.

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UR
Mid-Market
(51-200 employees)
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"Great features but poor in practice"

What do you like best?

Platform has some great features including personalisation, activities and promotions.

What do you dislike?

Far too complicated process to enable personalisation. Adding assets to content is laborious. Getting content onto page is complex and not very user friendly.

Terminology differences between different parts of digital commerce adds to confusion. Looks like different parts of platform were written by different teams.

Uploading assets can only be done if using an old version of a browser. User interface only works if using a different browser.

Dynamic population of categories by product attributes are not possible.

Little to no plugins for external marketing and analytics solutions (PayPal, Groupon, Shopping feeds, Amazon etc).

No user login identity saved against changes to settings. No rollback to previous historical points.

Just not very user friendly!

Recommendations to others considering the product:

Consider what you want from an e-commerce platform before considering IBM Digital Commerce.

Digital Commerce has lots of great features but it's awful user interface makes using many of the features very painful and in no way intuitive.

What problems are you solving with the product? What benefits have you realized?

We have a transactional website.

Response from Katie Devlin of HCL Digital Commerce

Hello!

We're sorry that we weren't able to deliver the experience you expected. We are constantly seeking input like yours to iterate and add/improve features and capabilities seamlessly, without disrupting our users.

We'd love to talk with you more to make sure we completely understand the improvements you would like to see made. That would help us build in those updates to our development plan (or maybe identify ones that are already being addressed) You can speak with an expert: https://www.ibm.com/customer-engagement/commerce?schedulerform

You can also check in right now in our Knowledge Center to track our progress and possibly address some of your issues: https://www.ibm.com/support/knowledgecenter/SSZLC2/landing/wc_welcome.html

We look forward to hearing from you!

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Empreendedor
Small-Business
(Myself Only)
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"marketing and agility with ibm digital commerce"

What do you like best?

when I started using ibm digital commerce I subscribed its resources, but soon I saw how easy it was, to create my virtual store, hosted in a cloud and with security, what I liked the most was the proganda and the marketing that made me reach many clients, their AI tools, it saved me time to think about solutions for my store.

What do you dislike?

all tools helped me, I have none against.

What problems are you solving with the product? What benefits have you realized?

made me gain time, before doing all marketing and advertising alone, ibm's IA system helped me.

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U
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"IBM Digital commerce review "

What do you like best?

The best part of this product is how easy it is to learn. I have used several digital commerce products before, but this is the easiest learn. Definelty the only one I’d recommend to other.

What do you dislike?

It can be very difficult to creat custom business tools. Custom business tools are essential in this era of retail and marketing, and the inability and difficulty to create custom business tools can be a big disadvantage to this program.

What problems are you solving with the product? What benefits have you realized?

IBM digital commerce has allowed the company to perform on a much larger scale. The product is able to compete orders on a much larger basis, and functions in all parts of the order. If you are looking to upgrade to a larger scale, be sure to use IBM digital commerce.

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IT Analyst (Level 2 production support Lead & Application Infrastructure analyst)
Information Technology and Services
Enterprise
(10,001+ employees)
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"Easy to manage, versatile features and comes with great DB schema platform for eCommerce solution!!!"

What do you like best?

1. Provisioning up a storefront is relatively quick and painless. IBM provides "starter stores", which can be installed, re-configured and extended upon.

2. The custom WCF tags allow for us to convert a java object into JSON.

3. Very minimum time and effort to bring up a brand new site.

4. Created site is scalable and powerful to support high transaction volumes.

5. The SVC architecture, which makes it simple to learn concepts for new employees and it is reliable

6. Underlying structure is well thought out.

7. The management center is easy to use, lots of versatile features.

8. The product can address e-commerce business requirements of small firms to Fortune 100 firms.

9. It is easy to integrate into our clients other business systems. It has impressive Cross-Channel selling capabilities for Retailers.

10. It is a platform that our clients deploy and continue to build on top of to address evolving/growing e-commerce business requirements and initiatives.

11. I like that the stack is provided and fairly ridged.

12. I really like how the platform is built as an OOTB solution businesses can implement. IBM Websphere Commerce supports B2C and B2B business models; in addition, extended sites allow different front end customization using the same assets and business logic.

13. I like that the DB schema makes sense. A lot of times, I'm not sure what table something is stored in, and I immediately try the right one. I also like the REST support features. A lot of our front-end work calls RESTful web services.

What do you dislike?

1. The server loading times is terrible. It also seems clunky when trying to debug. Sometimes it works great and other times, it has big issues causing me to have to restart my server (which as previously mentioned, takes a long while).

2. Ability to not plug into non relational database's

3. Site stability and scalability related problem.

4. Setting up a WCS environment is very tedious.

5. High licensing costs,limiting the ability to obtain high market share.

6. It is a complex platform that serves enterprise level customers; difficult for small businesses to use and support.

7. I dislike how some features are obviously antiquated an unnecessarily complex and counter-intuitive.

8. A lot of the documentation is very verbose. It would be nice if there were some quick start articles to help.

9. I don't believe IBM as yet figured out the SaaS licencing model. The solution is strong technically, but the pricing doesn't work for most of my clients.

10. I believe IBM could do a better job integrating WebSphere Commerce and WebSphere Portal. The two products provide an excellent user experience, but the out-of-the-box integration is weak.

Recommendations to others considering the product:

If you are in the process of vetting eCommerce platforms, I highly recommend you investigate IBM WebSphere Commerce as an option.

While I have listed several disadvantages around the implementation, they can be mitigated through leveraging IBM and their business partners.

You will need to evaluate how much customization and extension is needed to meet your requirements.

What problems are you solving with the product? What benefits have you realized?

1. we are solving a current problem of shipping from store to home, we have realized that wcs helps make this task easier through the uses of access beans

2. We have a full online commerce site. The benefit of WebSphere Commerce is that we get a scaffold out-of-the-box with not a lot of leg work. This allows us to start the important development code first.

3. Site stability and scalability related problem.

Response from Katie Devlin of HCL Digital Commerce

Thank you for your comments and positive feedback. It's great to hear IBM WebSphere Commerce is helping your business drive a more seamless and differentiated online experience for your customers. IBM now offers choice in deployment and pricing options to meet the needs of our clients, from on-premise to SaaS. Please contact us for more information on our different consumption and pricing models.

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Sterling Commerce Order Management System Lead
Retail
Enterprise
(5001-10,000 employees)
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"IBM Websphere Commerce - the best in the world of digital commerce"

What do you like best?

One outstanding feature of IBM WebSphere commerce is the promotion engine. It helps in accurate marketing initiatives and dynamic market segmentation based on the insights gained from behavioral traits of shoppers. End users can also set up promotion and segmentation rules simply using drag and drop features of the component icons.

Both B-T-C and B-T-B components are housed in a single starter store template, which is a great feature for companies with both B-T-C and B-T-B market. The template is enhanced with new capabilities that support custom development and integration with other third party systems.

What do you dislike?

The product information management feature is somewhat primitive and it needs enhancement to make it attractive. The template for User Interface coding could be improved to provide the developers ease of use.

Recommendations to others considering the product:

Great software. Its in the same league as Oracle ATG and SAP Hibris. I would say go for IBM Webshere Commerce as its really easy to use and has the functionality to support industry best practices. The support provided by IBM is great.

What problems are you solving with the product? What benefits have you realized?

We are a large FMCG company and we are running our business through web portal. Our inventory are decentralized and located in strategic locations. Running our business through IBM web sphere helped us in reducing operational cost of call centers and stores as well as better order fulfillment rates and reduced inventory holding costs

Response from Katie Devlin of HCL Digital Commerce

Thank you for your feedback. It's great to hear IBM WebSphere Commerce is helping your business drive a more seamless and differentiated online experience for your customers. We are continuously taking user feedback into consideration as IBM is committed to delivering an agile ecommerce platform that is easy to use and customize for our clients.

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CI
Enterprise
(5001-10,000 employees)
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Perfect e-Commerce Solution"

What do you like best?

I have professionally used the tool for close to 2 years and have found it robust and highly customizable. It has the capability of publishing products through a management center which I found very handy and can be used by any one even if he/she has a lesser experience about the suite. The database is customizable too and with the help of that you can extend the suite to any height. Overall, I find the the whole suite great for any commercial purpose.

What do you dislike?

I disliked the slowness in the content manager.

Recommendations to others considering the product:

IT is highly recommendable for organizations of any size.

What problems are you solving with the product? What benefits have you realized?

Rolling out multiple stores in a day. The extensible nature of suite is helping a lot along with providing enough security configurations for each stores.

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UI
Small-Business
(11-50 employees)
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"Reliable Platform"

What do you like best?

I think the catalog, promotions engine, and template builder are very intuitive. It is very friendly and very. Powerful segmentation and placement of promotional content on the different sections of the site powerful.

What do you dislike?

To sometimes use more than 1 console to perform some admin tasks. Except that it works like a charm.

Recommendations to others considering the product:

Use the catalog and do custom development for the front end so your business can have more flexibility for product enhancements

What problems are you solving with the product? What benefits have you realized?

It is a platform that today supports the integration with cognitive tools to help practitioners make better and faster decisions. Also integrates with several other best of breed offerings for digital marketing and customer experience. I am also helping customers segment and better understand their customer and help them engage in meaningful interactions and increase customer retention.

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UT
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"IBM Websphere Commerce - Truly scalable if you do it right."

What do you like best?

I love the amount of versatility this product provides. Our business site makes use of the both AURORA B2B and B2C sites, which works seamlessly together.

Customization is another strong point of this product.

Promotion engine and analytic on the Commerce Insights tells its going in the right direction.

What do you dislike?

Having to use windows for toolkit is a problem. Linux compatibility for toolkit will be very nice to have.

WAS server is very slow at times. Debugging gets very sluggish and slow because of it.

Recommendations to others considering the product:

Invest your time to setup and customize commerce. It will pay up for it in the long run,

What problems are you solving with the product? What benefits have you realized?

Starting from a small e commerce website, my company invested in to Websphere commerce. As our customers grew, this product scaled with no issues.

Just make sure your customizations are done right. If you spend time and effort on this product, you will definitely reap the exponential benefits in the future.

Response from Katie Devlin of HCL Digital Commerce

Thank you for your positive feedback. It's great to hear how IBM WebSphere Commerce has been able to support your online business growth! We are continuously taking user feedback into consideration as we make updates to our eCommerce platform.

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PRESIDENTE
Validated Reviewer
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"get a complete experience buying for the customer"

What do you like best?

The way to get the customer its easy and for that they come back shortly after

What do you dislike?

There would be a more dinamic way to get to the call center because one time was hung up about 20 mins

Recommendations to others considering the product:

IBM Digital Commerce gives you the speed and flexibility to keep pace with rapidly changing customer preferences and markets, and leverages Watson with artificial intelligence to personalize engagement and deliver insights about your customers and business.

What problems are you solving with the product? What benefits have you realized?

Could engage buyers as individuals, there are many tools built for the buisness user and the flexibility and scalability in the cloud

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Enterprise
(10,001+ employees)
Validated Reviewer
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"Developer Focus"

What do you like best?

With Websphere v9 the procut is begining to fix a large of the issues with deployment and installation, but as found by myself and others in different companies the product is still unfinished, untested, and is missing confguration options within the Docker contaienrs for support.

What do you dislike?

The websphere prodcut still riles on RAD, does not allow modern developer coding practices , standards and life cycles. The difficulty of use is extermely high and the tools provided for development are very unstable.

What problems are you solving with the product? What benefits have you realized?

Sale of parts and accessories.

Response from Katie Devlin of HCL Digital Commerce

Thank you for your feedback, input like this helps us prioritize development efforts and future enhancements. IBM WebSphere Commerce has provided industry leading omni-channel commerce capabilities to brands around the world for over 20 years. Some of the largest brands and retailers rely on WebSphere commerce for it's reliability, scalability and robust commerce functionality.

You are correct the developer environment does rely on IBM Rational Application Developer (RAD), but we are working to provide other options like Eclipse. Also, with V9 we modernized much of the architecture and technology, including moving to a microservices approach, migrating all our EJB's to entities to the Java Persistence API (JPA) and rewriting the starter store with jQuery.

We believe these enhancements coupled with the use of Docker to containerize the various components of WebSphere Commerce help simplify the application development, deployment and management process, reducing total cost of ownership for you WebSphere Commerce platform.

For the latest information, please visit us: https://www.ibm.com/us-en/marketplace/websphere-commerce

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UH
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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"Difficult for a typical business user trying to manage the store"

What do you like best?

There are a lot of options to customize content spots, layouts, e-marketing activities. There are built in segment options and promotions.

What do you dislike?

With an abundance of options comes a busy and unintuitive interface, slow load and save times, a slow preview experience. It's extremely difficult to be agile and make quick changes to your shop.

Recommendations to others considering the product:

Go elsewhere, unless you have a business resource that is well-trained and dedicated to managing content on the platform 100% of their time.

What problems are you solving with the product? What benefits have you realized?

We're trying to encourage repeat customers and would like to introduce features like Subscribe and Save and recurring orders, better predictive intelligence. We haven't really seen many benefits to this platform.

Response from Katie Devlin of HCL Digital Commerce

We appreciate you sharing your comments and feedback. We're sorry to hear about the slow load time and preview experience. IBM is committed to delivering an agile ecommerce platform that is easy to use and customize. We continue to improve the UI by designing for the practitioner and have added new capabilities embedded with analytics and cognitive thinking, such as Watson Content Hub and Watson Commerce Insights.

Watson Commerce Insights: https://www.ibm.com/us-en/marketplace/omni-channel-commerce

Watson Content Hub: https://www.ibm.com/us-en/marketplace/cloud-cms-solution

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Sales Associate
Mid-Market
(501-1000 employees)
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"Sales Portal"

What do you like best?

Quick, convenient and reliable most days.

What do you dislike?

There are days IBM software is rendered unresponsive or "freezes up".

Recommendations to others considering the product:

Good Network Connection Ais key. I wish the interface was more user friendly, touch input is key. I want a all in one experience, Returns and sales all in one spot for my customer, this saves time and money.

What problems are you solving with the product? What benefits have you realized?

Sales methods ie: currency acceptance.

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Assistant Store Manager
Financial Services
Enterprise
(10,001+ employees)
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"Extremely user friendly"

What do you like best?

I love that is it very streamlined and user friendly for not only the company but for customers as well.

What do you dislike?

Sometimes it can be glitchy when placing orders or fulfilling but that can be said for any system really.

Recommendations to others considering the product:

Definitely give it a try!

What problems are you solving with the product? What benefits have you realized?

Making ordering and fulfilling orders a lot easier and quicker

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VP Sales & Marketing
Information Technology and Services
Mid-Market
(51-200 employees)
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"Robust plattform por B2C & B2B initiatives "

What do you like best?

Presicion Marketing capabilities, promotions engine, open standards support

What do you dislike?

Working with the front-end development of Websphere commerce in Aurora starter store is hard.

What problems are you solving with the product? What benefits have you realized?

We can support diferentes B2C stores & B2B stores of our clients in the same platform,

Response from Katie Devlin of HCL Digital Commerce

Hi Roman,

We greatly appreciate your positive feedback and sharing how you have been able to take advantage of the wide range of ecommerce site features and business user tools to reduce your dependency on IT. Watson Commerce is continuously taking user feedback and is committed to delivering an agile ecommerce platform that is easy to use and customize. Check out what's new here: https://ibm.co/2fKJPV3

Thank you!

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Enterprise
(10,001+ employees)
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"We are using 'websphere commerce for our retail/omnichannel strategy"

What do you like best?

We rely on IBMs quality and experience. Also we know it is possible to increase our capacity with IBM products.

What do you dislike?

The information available (aside if the knowkedge center) is not enough for our employees to auto learn on how to use the platform.

Very har d to implement with preexisting systems.

Code Implementing partners are reducen in Mexico.

What problems are you solving with the product? What benefits have you realized?

Online store and omnichannel orchestration.

Response from Katie Devlin of HCL Digital Commerce

Thank you for the shout out on our commerce experience, quality, and ability to scale. We pride ourselves on delivering robust and reliable commerce solutions with broad capabilities to meet diverse requirements of brands around the world.

However, we can only get better if our clients tell us where we need to improve so we appreciate your feedback. As you mentioned, IBM knowledge center (https://www.ibm.com/support/knowledgecenter/en/SSZLC2/landing/wc_welcome.html) is a great resource and is constantly being updated with new content and tutorials on getting started, implementing and configuring WebSphere Commerce. I also recommend you visit IBM Developer Works (https://www.ibm.com/developerworks/) for WebSphere Commerce articles and how to documents, as well as IBM Support (https://www.ibm.com/support/home/product/K790669G74134Q50/WebSphere_Commerce_Enterprise) for training, tools and support forums.

IBM has a wide business partner network with certified WebSphere Commerce system integrators around the world, including Latin America with Avatar, EdgeBound, sysPrice, iProgrammers. If you need help connecting with an certified business partner please reach out to us again.

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Manager, eCommerce, Visual Merchandising & Communication
Apparel & Fashion
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"IBM WebSphere Commerce Product Review"

What do you like best?

Although not a WYSIWYG platform, it's SKU management with regards to product management is very robust.

What do you dislike?

1.) The lack of intuitive behaviors that seem logical to multiple users, which aren't available.

For e.g. In some sections there is "Drag & Drop" functionality, but in other sections where that functionality would make sense, that feature is disabled.

2.) Planned activities, for example, promotions or marketing changes that need to be placed on a timer for launch and de-activation, can be very cumbersome to set up.

3.) For the internationalization, you can update a banner for a French language site for example, but you cannot link it to another page, for example, it can only link to the page of the English Language site.

Although, I'm a power-user, team members struggle with these tasks, which should be basic.

Recommendations to others considering the product:

Make sure that you not think of immediate business goals, but also long-term goals, which is a true litmus test to the scalability of the product.

Position your needs with competitors that you look up to with regards to their strategy and benchmark your site with regards to your expectations of this platform.

What problems are you solving with the product? What benefits have you realized?

With this platform, we're solving creative, business and technical needs that ultimately leads to customer convergence.

1.) We're setting up campaigns, whether online or a part of a larger CRM strategy. Tracking these campaigns using analytics.

2.) Managing landing page content and brand landing page.

Response from Katie Devlin of HCL Digital Commerce

Thank you for your feedback. The overall user experience is always a major focus for us and feedback like this is extremely helpful for our design team. You should check out our new IBM Watson Commerce Insights solution for how IBM is rethinking design and user experience. With Watson Commerce Insights you will see an example of role based design with capabilities that provide the Online Merchandiser cognitive insights into how their business is performing, where to focus and where they should take action. https://www.ibm.com/us-en/marketplace/omni-channel-commerce

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"IBM DIGITAL COMMERCE"

What do you like best?

the possibilities of sale increase to be able to reinvest the benefits to arrive at a wider potential client.

What do you dislike?

Difficult acceptance by conservative parties and Fear of the errors of the media

Recommendations to others considering the product:

Business management is less complicated, you can also combine the convenience of the cloud, ease of use and low cost of ownership

What problems are you solving with the product? What benefits have you realized?

Extends the expectations for many business models, either individually or as a support to the physical sale located in commercial spaces or establishments.

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Senior Product Manager
Internet
Small-Business
(11-50 employees)
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"Complex Enterprise level solution"

What do you like best?

IBM offers a complete solution with multiple solutions that combine to offer a complete enterprise commerce offering.

What do you dislike?

Expensive. Complex. Not suited for SMB. OOTB is not useable and needs customization.

Recommendations to others considering the product:

Consider Smart Merchandiser or Mobiecom as enhancements.

What problems are you solving with the product? What benefits have you realized?

We have customized to allow marketplace functionality which supports our business model.

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Enterprise
(1001-5000 employees)
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"Helpful tool withs lots of advantages for the business"

What do you like best?

The application is user-friendly, the employees can learn very fast how to use it and it brings lots of advantages to the business by gaining time, speed and knowledge in processing the transactions.

What do you dislike?

There could be more tutorials (videos) on what other options are available to the user, that they would not be able to know forehand.

What problems are you solving with the product? What benefits have you realized?

By using this tool, we are able to reach more customers, process payments faster and manage our inventory better.

Response from Katie Devlin of HCL Digital Commerce

Hello! Thank you for your positive feedback. We actually have a new page with lots of videos that may be helpful to you: https://ibm.co/2vHVuMy

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CI
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"A mammoth product that offers lots of features which brings a lot of complexities."

What do you like best?

The Out Of the Box functionality if very complete.

What do you dislike?

You have to follow IBM's methodologies to do customizations. Product update cycles for the software stack are long (ie. - at most once every 2 years).

Recommendations to others considering the product:

This is not a bleeding/breaking edge technology stack and the technologies can change immensely between versions.

What problems are you solving with the product? What benefits have you realized?

We were able to launch multiple web site stores and achieve scalability to meet customer demands.

Response from Katie Devlin of HCL Digital Commerce

We appreciate your comments and feedback. It's great to hear how IBM WebSphere Commerce has been able to support your online business growth and helped launch multiple sites! Check out the latest version of WebSphere Commerce with it's more modern and lighter technology stack. We are continuously taking user feedback into consideration as we improve to our eCommerce platform that is more agile and easily to customize. I recommend visiting the Knowledge Center to learn more: https://www.ibm.com/support/knowledgecenter/SSZLC2_8.0.0/landing/wc_welcome.html

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"Easy functions but needs some updates"

What do you like best?

The functions are easy to find and are on one side of the screen. It’s also easy to teach other users.

What do you dislike?

Some functions need updating such as the email not being unique. It’d make more since to say this person is already a member.

What problems are you solving with the product? What benefits have you realized?

It has made a faster customer experience allowing for us to have better store statistics like an increase in comp.

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Small-Business
(11-50 employees)
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"IBM commerce software"

What do you like best?

I like that it is dependable and easy to navigate for the customers. It also provides a ecommerce platform for B2C and B2B business models.

What do you dislike?

At times it seems a little slow and out of date.

What problems are you solving with the product? What benefits have you realized?

The customers have a great shopping experience.

Helpful?