1. [Home](https://www.g2.com/) 2. ... 3. [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) 4. [HCL BigFix AEX Discussions](https://www.g2.com/products/hcl-bigfix-aex/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e09d01fd61dbf2a4c81993cc111c942a/hcl-bigfix-aex.png "Product Avatar Image") ](/products/hcl-bigfix-aex/reviews) [ HCL BigFix AEX ](/products/hcl-bigfix-aex/reviews) (11)4.1/5 HCL BigFix AEX is a part of Autonomous Endpoint Management pillar under HCLSoftware AI & Intelligent Operations framework. It is a Generative AI-driven agent assist solution that offers intelligent self-service support, comprehends employee requests and perpetually refines its responses for enhanced employee experience.​ Show More * * * ### 18.0 Nps Score Already have HCL BigFix AEX? ### All HCL BigFix AEX Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is HCL DRYiCE Lucy Virtual Assistant used for? ](/discussions/what-is-hcl-dryice-lucy-virtual-assistant-used-for) What is HCL DRYiCE Lucy Virtual Assistant used for? [ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ SAP Store Software ](https://www.g2.com/tags/sap-store-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HCL+BigFix+AEX+questions+and+get+answers+from+expert+users+in+our+HCL+BigFix+AEX+Discussions+section.&title=HCL+BigFix+AEX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HCL+BigFix+AEX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HCL+BigFix+AEX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss%0aAsk+HCL+BigFix+AEX+questions+and+get+answers+from+expert+users+in+our+HCL+BigFix+AEX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HCL+BigFix+AEX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss%0aAsk+HCL+BigFix+AEX+questions+and+get+answers+from+expert+users+in+our+HCL+BigFix+AEX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # Help in how we can smoothen our customer nurturing programme ](/discussions/help-in-how-we-can-smoothen-our-customer-nurturing-programme) [ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ SAP Store Software ](https://www.g2.com/tags/sap-store-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HCL+BigFix+AEX+questions+and+get+answers+from+expert+users+in+our+HCL+BigFix+AEX+Discussions+section.&title=HCL+BigFix+AEX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HCL+BigFix+AEX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HCL+BigFix+AEX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss%0aAsk+HCL+BigFix+AEX+questions+and+get+answers+from+expert+users+in+our+HCL+BigFix+AEX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HCL+BigFix+AEX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss%0aAsk+HCL+BigFix+AEX+questions+and+get+answers+from+expert+users+in+our+HCL+BigFix+AEX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # More support on using this tool ](/discussions/more-support-on-using-this-tool) Using the tool for the customer nurturing programme [ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ SAP Store Software ](https://www.g2.com/tags/sap-store-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HCL+BigFix+AEX+questions+and+get+answers+from+expert+users+in+our+HCL+BigFix+AEX+Discussions+section.&title=HCL+BigFix+AEX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HCL+BigFix+AEX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HCL+BigFix+AEX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss%0aAsk+HCL+BigFix+AEX+questions+and+get+answers+from+expert+users+in+our+HCL+BigFix+AEX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HCL+BigFix+AEX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss%0aAsk+HCL+BigFix+AEX+questions+and+get+answers+from+expert+users+in+our+HCL+BigFix+AEX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # Easing our customer service program ](/discussions/easing-our-customer-service-program) How can Lucy help in our efforts to enhance our customer nurturing program [ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ SAP Store Software ](https://www.g2.com/tags/sap-store-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+HCL+BigFix+AEX+questions+and+get+answers+from+expert+users+in+our+HCL+BigFix+AEX+Discussions+section.&title=HCL+BigFix+AEX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=HCL+BigFix+AEX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=HCL+BigFix+AEX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss%0aAsk+HCL+BigFix+AEX+questions+and+get+answers+from+expert+users+in+our+HCL+BigFix+AEX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=HCL+BigFix+AEX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss%0aAsk+HCL+BigFix+AEX+questions+and+get+answers+from+expert+users+in+our+HCL+BigFix+AEX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/hcl-bigfix-aex/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e09d01fd61dbf2a4c81993cc111c942a/hcl-bigfix-aex.png "Product Avatar Image") ### Have you used HCL BigFix AEX before? Answer a few questions to help the HCL BigFix AEX community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhcl-bigfix-aex%2Fdiscuss%3Fsmall_ask%3Dhcl-bigfix-aex) No ## Top Contributors in HCL BigFix AEX 1 MK Loading... ### [Murtaza K.](https://www.g2.com/users/e2e6b3b5-eea9-4125-ba19-0298ce760749 "Murtaza K.") Digital Marketing Executive 1 pt 2 PK Loading... ### [Priyatharshan K.](https://www.g2.com/users/4be85ce3-85b4-4477-8378-7493a1620d7e "Priyatharshan K.") Marketing Specialist 1 pt 3 MV Loading... ### [Murtaza V.](https://www.g2.com/users/bdf26d86-8be9-474e-8fd9-d85dd6913bc0 "Murtaza V.") Sales & Marketing Executive 1 pt