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AI

Verified User in Insurance

Small-Business (50 or fewer emp.)

6/15/2023

"Excellent client service & accessibility"

5/5

What do you like best about HawkSoft?

the hot keys as a shortcut to keystrokes Review collected by and hosted on G2.com.

What do you dislike about HawkSoft?

cumbersome if you don't have a hot key and the log description has info that is not pertinent. I want be able to view what is going on not the mechanics of what it is. IE: call from insured then what happened. I would rather enter "discuss billing per call from insured - have that part at the end. Review collected by and hosted on G2.com.

Response from of HawkSoft

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Thank you for the feedback on HawkSoft. Hot Keys are a great tool and we're glad you're utilizing them. We are happy that HawkSoft is helping your agency reduce E&O exposure as well. Please let us know if you have any further questions! We're here to help.

TB

Terry B.

PRESIDENT

Small-Business (50 or fewer emp.)

6/15/2023

"Hawksoft Agency Management system"

4.5/5

What do you like best about HawkSoft?

Hawksoft is a very easy and efficient way to manage your client data base Review collected by and hosted on G2.com.

What do you dislike about HawkSoft?

There is really not anything that i dislike about hawksoft Review collected by and hosted on G2.com.

Response from of HawkSoft

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Thank you for the kind review, Terry! We are glad that HawkSoft is helping your agency be more efficient. Please don't hesitate to reach out to us if you have any questions in the future.

BD

Barbara D.

Small-Business (50 or fewer emp.)

6/15/2023

"Queen Producer"

5/5

What do you like best about HawkSoft?

Ease of workflow, accounting & reports are easy to use Review collected by and hosted on G2.com.

What do you dislike about HawkSoft?

Wish it had more Claim options such as adding notes in the claim, not activity Review collected by and hosted on G2.com.

Response from of HawkSoft

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Thank you for the review, Barbara! We're happy to hear that you're enjoying our accounting and reporting features. Thank you for the feedback on adding more notes to a claim. We appreciate you as a customer and don't hesitate to reach out to us if you have any questions.

VM

Vincent M.

Owner

Small-Business (50 or fewer emp.)

1/26/2023

"Hawksoft is a great value"

5/5

What do you like best about HawkSoft?

There is no better bang for the buck than Hawksoft. Excellent support. Always looking to improve. Has been the perfect choice for our agency. Review collected by and hosted on G2.com.

What do you dislike about HawkSoft?

I wish Hawksoft would develop a comparative rater to work in sequence with the management system. Review collected by and hosted on G2.com.

Response from of HawkSoft

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Thank you for the kind review, Vincent! We appreciate your feedback on the comparative rater. We do offer HawkLink which allows you to get bindable quotes. Feel free to reach out if you have any questions.

JG

Johanna G.

Insurance agent

Small-Business (50 or fewer emp.)

8/23/2022

"The most user-friendly management system out there"

5/5

What do you like best about HawkSoft?

I especially love the texting feature. The entire system is super easy to use. Could not be happier to have chosen Hawksoft out of all the other agency management systems we looked at. Review collected by and hosted on G2.com.

What do you dislike about HawkSoft?

There are a lot of features to learn and I still have a long way to go to learn them all. This is not anything to fault Hawksoft about though. Review collected by and hosted on G2.com.

What problems is HawkSoft solving and how is that benefiting you?

It is so easy now to have a log about everything that was discussed with the customer. It is all time and date stamped. It has come in handy already when customer says they called us about something that they actually forgot to mention to us during their call. Many customers also respond to text messages so much faster than they would have responded to an email for example. Review collected by and hosted on G2.com.

Response from of HawkSoft

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Johanna, thank you very much for the kind words! We are so happy you choose us as your agency management system and are enjoying the texting feature. We pride ourselves on the user-friendly nature of the system and we're glad it shows.

AS

Aaron S.

President

Small-Business (50 or fewer emp.)

8/24/2022

"Don't try to take away our Hawksoft!"

5/5

What do you like best about HawkSoft?

The first thing that I liked about Hawksoft was the Action button, and how it walks you through every procedure and provides great consistency. That opinion has not changed. Everything is easy to find, and makes sense. We used Hawksoft for a few years, then changed back to Applied systems on the 'strong advice' of a well known insurance consultant. But shortly after we stopped working with her, we went back to Hawksoft and have never looked back. Review collected by and hosted on G2.com.

What do you dislike about HawkSoft?

if you have outside producers and need to track commissions, it wasn't there but i believe they have worked on that. We don't have producers so i never looked again. Review collected by and hosted on G2.com.

Response from of HawkSoft

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Aaron, the "action menu" is the foundation of our system and we're so happy you enjoy it. Ease of use is important to us and we appreciate you coming back to HawkSoft!

AP

Angela P.

Small-Business (50 or fewer emp.)

6/13/2023

"Love Hawksoft for our Agency"

5/5

What do you like best about HawkSoft?

Very simple to use and customer service is very helpful! Review collected by and hosted on G2.com.

What do you dislike about HawkSoft?

I don't have anything negative to say about Hawksoft. Review collected by and hosted on G2.com.

Response from of HawkSoft

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We appreciate you leaving us such a kind review, Angela. We're glad that our documentation benefits your agency greatly. Let us know how we can assist you further in the future!

UI

Verified User in Insurance

Small-Business (50 or fewer emp.)

6/15/2023

"Good Service"

5/5

What do you like best about HawkSoft?

Quick response to questions asked and problem-solving. Review collected by and hosted on G2.com.

What do you dislike about HawkSoft?

I haven't experienced anything that I dislike about HawkSoft. Review collected by and hosted on G2.com.

Response from of HawkSoft

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Thank you for the kind review! We are happy that we can help solve problems in your agency. We appreciate your input and please don't hesitate to reach out if you have any further questions.

WB

WILMARIE B.

Insurance Broker

Small-Business (50 or fewer emp.)

8/23/2022

"Easy and Great to work with!"

5/5

What do you like best about HawkSoft?

I love how easy it is to work with and the quality of the support we get if we bump into a problem, or get stuck somewhere. Support is always helpful and willing to help. Review collected by and hosted on G2.com.

What do you dislike about HawkSoft?

To be honest I haven't found anything I dislike yet. I pretty much love how it simplifies my day-to-day job. I have been working on it for about 3 years and i do not dislike anything as of yet. Review collected by and hosted on G2.com.

Response from Rachel Stauffer of HawkSoft

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Thanks for leaving us such a fantastic review! We're glad to hear your agency loves the product and support. Thanks for being part of the HawkSoft family!

AY

Audra Y.

Account Manager

Small-Business (50 or fewer emp.)

8/23/2022

"Best Agency Management System - Hands Down!!"

5/5

What do you like best about HawkSoft?

Hawksoft is extremely user-friendly! Our agency specializes in farm insurance and spent a couple of years looking for an agency management system that would accommodate our farm locations and machinery and livestock schedules and Hawksoft does just that! So easy to use and navigate. Review collected by and hosted on G2.com.

What do you dislike about HawkSoft?

There isn't much that I dislike about Hawksoft. Their management team is always very eager to listen to suggestions on things to improve and work them into their software updates. Review collected by and hosted on G2.com.

Response from Rachel Stauffer of HawkSoft

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Thanks for leaving us a fantastic review, Audra! We're so glad to hear that you like HawkSoft's features for farm, and that you feel heard by HawkSoft leadership. That's the biggest compliment we can receive!