We have been using Hawk Search for a little over 3 years and have been VERY happy with the product. However, the user friendly interface and attentive customer support really add to the value. We have had very few reasons to contact support for issues/problems, but they have been able to help us optimize our use of the solution in many ways.

Most of our questions have been answered within 24 hours and they have been willing to jump on demos/calls with us whenever needed.

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Haven't really come across any dislikes. Like anything, cost could be less, but it's a pretty reasonably priced solution and the value it provides definitely justifies the cost. Review collected by and hosted on G2.com.

The best feature of Hawk Search is the customization allowed to a Marketer. The dashboard and tool set allows a company to quickly review, change and provide quick personalization, without the need of a large technical team. The visible score and boost figures will allow you test and improve your results sets much quicker.

The support team is very responsive and has provided some great customization options. Review collected by and hosted on G2.com.

The reporting is very vanilla. It is the basic out of the box reporting you would get for most site search options. I would suggest keeping another analytics tool to help you develop insights. Review collected by and hosted on G2.com.

We use Hawksearch for two of our B2B websites. We have run into situations where we needed to change the way products were searched and how customers can find them. Hakwsearch always gave us detailed descriptions of how to change the settings and get to the solution we needed fast. They even spent a few hours walking us through our entire back end to make sure we knew how to use the features that work best for our website. Review collected by and hosted on G2.com.

Sometimes the turn around with our questions wasn't as fast as it could be. If we ran into a situation that was immediate, we didn't get a response very quickly. Review collected by and hosted on G2.com.

Banner scheduling for various triggers is easy-to-use & well-equipped to handle our needs for promotional content as well as evergreen content. Landing page building can be really simple if the appropriate fields are linked.

Boost/bury rules & item pinning are great tools to manipulate the product offering on a page. We utilize a strategy that requires manipulation, so we leverage these tools extensively. However, there's room for improvement. Including complete override of Hawk's algorithm that sorts products on a page & more robust pinning options. Review collected by and hosted on G2.com.

UI/UX in the dashboard could use some improvement: there's a lot of unnecessary navigation required to make updates across one landing page as well as review your updates. Many times my updates require going into 3 or 4 different dashboards to update pins, bury/boost rules, content, and facets. There are also bugs with icons, so you may need to rely on memory or alt-tags to know where to go. And there is limited capacity to filter/sort/etc. items within each dashboard.

Item Pinning was a great improvement, but the limited capacity to actually pin items ANYWHERE on a page, versus at the top of a page, could be improved.

Analytics & reporting needs a complete overhaul. We find a lot of discrepancies between Hawk internal reporting & Google Analytics, as well as other analytics tools. They tend to be more surface level & less detailed and utilitarian than desired.

Overall, I think Hawk Search is a great tool for some users with smaller product offerings & a limited number of custom landing pages required. Review collected by and hosted on G2.com.

I enjoy the team's ability to troubleshoot any issues we have and resolve them within a very short period of time. This is a very valuable service that most companies do not offer consistently. Review collected by and hosted on G2.com.

I dislike the integration with our e-commerce software but that is in no way an issue that Hawk Search can resolve. Our software is a bit outdated and we are migrating to Magento so these issues should be resolved. Review collected by and hosted on G2.com.

I will approach this review more from a development side than a business-users, keen on relevancy of results. The Hawk Search platform is very intuitive, eCommerce focused, and rich in features. The foundation the team has built is a strong one, one that is sure to improve with time and refinement. The team itself is open to change, discussion, and working with the client; from sales to project management to development. Review collected by and hosted on G2.com.

We have found a few gaps in their API, but again, the team has been very accommodating to correcting those and working with us. We were also transitioning from another product that their organization provides, and found the transition process a little more complicated than we were left to believe from the sales pitch. However, to both of these points, the team has proactively sought feedback and made us feel valued for sharing honest feedback. Review collected by and hosted on G2.com.

Perfect search for online e-commerce website, easy to integrate and deliver the perfect result in short time.

Very sophisticated and easy to use. Review collected by and hosted on G2.com.

nothing I was happy with the way how the search works Review collected by and hosted on G2.com.

I like the customer service, always there to help and very friendly. Jayssa Vicente is a huge help on navigating hawk Search. Review collected by and hosted on G2.com.

I Don't like that its not very user friendly, what i mean by this is that is that its not very easy to figure out how to do something.... i wish there where some how to guides or PDF. Something that can guide me and show me examples of the programs available. Review collected by and hosted on G2.com.

Scheduling boosts in advance is easy to do and the new pinning feature is nice to have. Review collected by and hosted on G2.com.

Poor reporting

Not able to associate pages to products, only products to pages, so knowing what pages the product is showing on is impossible

Not able to see what pages boosts are applied to Review collected by and hosted on G2.com.

Once Hawk Search is setup, it runs in the background and rarely needs any intervention on our part. We add new banners and campaigns on occasion, and Hawk does the rest. It learns what products people are search for most and can push those products to the top of the search results. We can also tell Hawk which products we would like pushed to the top. Review collected by and hosted on G2.com.

We haven't really had any dislikes. The cost was the main concern, but Hawk has proven to be worth the expense. Review collected by and hosted on G2.com.