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OA

Osman A.

Innovation Programs Lead

Enterprise (> 1000 emp.)

4/13/2023

"A highly flexible, scalable onsite & personalization tool for all sized companies"

5/5

What do you like best about Hawksearch?

HawkSearch has a wide range of amazing features with an easy to use interface. But more importantly, they have one of the best teams I've ever worked with. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

Personalization aspects could be improved. Would be nice to see a bit more integrated A/B testing capabilities within the platform. Review collected by and hosted on G2.com.

NC

Nick C.

Small-Business (50 or fewer emp.)

3/7/2023

"User Friendly Tools to Accelerate Improvement"

5/5

What do you like best about Hawksearch?

Within several months we were able to transform our underperforming hard-coded search into a modern and high performing user experience with much room for growth Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

Nothing at this point. The team has been easy to work with and the software has performed as advertised. Review collected by and hosted on G2.com.

BD

Ben D.

Lead Digital Product Manager

Enterprise (> 1000 emp.)

1/11/2023

"Great support and partnership"

4.5/5

What do you like best about Hawksearch?

Hawk's technical support is great. I've worked with them for over 3 years and it's been a great partnership. They are responsive and quick to resolve items or requests that come up. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

There are times where I'm unsure if the boosting/burying are working effectively. We would like more a/b testing with changes so we can verify the change is effective. Review collected by and hosted on G2.com.

JM

Jessica M.

Mid-Market (51-1000 emp.)

7/27/2020

"Really enjoy the features of Hawksearch! Great functionality for all users."

3.5/5

What do you like best about Hawksearch?

The features of Hawksearch allow our business to be able to filter and select on specific keywords, facets, and other useful tools to be able to better enhance the customer journey. This better allows us to be able to help our customers find what they're looking for, as well as increase conversion. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

The customer service of Hawksearch can be lacking. When our business needs customization, the turn around time is slow. Review collected by and hosted on G2.com.

Recommendations to others considering Hawksearch:

While they have good features, the customer service can be lacking at times. Hawksearch overall is great to use, but keep in mind when asking for customization at any time! Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

With our business, we need to be able to show certain items at the top of the queue, and Hawksearch allows for boosting certain products to show first. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

7/23/2020

"Cost effective search platform with advanced search features"

4/5

What do you like best about Hawksearch?

Accurate searching while also merchandising. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

Personalization and reporting tools could be improved. Review collected by and hosted on G2.com.

Recommendations to others considering Hawksearch:

I would make sure to review Hawksearch's features/functionality and make sure that they align with your company's goals. Also integration is key. Review what it will take to implement Hawksearch into your enivronment, some search platforms can be easier to implement then others. Take the time to learn and train your team on how to use Hawksearch. It can be a very powerful tool but takes time to understand how it all works. Utilize their resources at Hawksearch as there are a lot of talented team members over there. Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

Hawksearch allows for top products to be shown while customers are typing, which allows customers to find their products faster. We have found that utilizing their recommendations tools have brought customers to the products they are looking for faster as well as showing customers products they may not have heard of. Overall, we are seeing an increase in sales and customer satisfaction. Review collected by and hosted on G2.com.

SB

Sebastian B.

Mid-Market (51-1000 emp.)

7/23/2020

"Search, personalization and more.."

5/5

What do you like best about Hawksearch?

I like the way Hawksearch allows us to personalize the way our customer find the products they are looking for. It has multiple functionalities that help us to displays always the correct product to our customers.

It have search, personalization widgets, e-merchandising features and much more. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

It's not a plug and play solution, it requires some development work to get it done, but it's totally worth it. Review collected by and hosted on G2.com.

UF

Verified User in Farming

Small-Business (50 or fewer emp.)

7/21/2020

"Hawk Search is diverse tool that offers complex solution to on-site search issues."

4/5

What do you like best about Hawksearch?

I really like the Hawk preview and ability to see why a search result set is populated as such. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

I wish there was an easier way for me to test and identify search issues without re-indexing and having to check multiple spots. Our items, attributes, and taxonomy files are massive so it's tough to use these to diagnose and solve a problem. Review collected by and hosted on G2.com.

Recommendations to others considering Hawksearch:

I would tell others that Hawk Search offers both an on-site search solution as well as personalization and merchandising solutions to your website. Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

We are solving issues with misspelled words, redirecting to landing pages, presenting facets on a landing page, and autocomplete. Review collected by and hosted on G2.com.

AP

Alyson P.

E-Commerce Coordinator

Mid-Market (51-1000 emp.)

8/27/2019

"Hawksearch has been a wonderful platform to use with my company."

4.5/5

What do you like best about Hawksearch?

The thing I like most is the help that is provided whenever I need it. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

There are some tools on Hawksearch that are harder to understand the uses of them. Review collected by and hosted on G2.com.

Response from Michael Benedict of Hawksearch

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Thank you Alyson for taking the time to provide a review. We appreciate it. I agreed that merchandizing through search and recommendations can be a bit daunting with some of the capabilities provided by Hawksearch. I'm going to have your Account Manager reach out to you and schedule some time to get feedback on how to make it easier as well as set up some additional training for you. I hope that is ok.

ER

Verified User in Retail

Mid-Market (51-1000 emp.)

7/30/2020

"Hawk Search Review"

4/5

What do you like best about Hawksearch?

Excellent account management. Easy to use dashboard. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

Some of the reporting is not as strong as I would like. Review collected by and hosted on G2.com.

JB

Juan B.

Free Lance Consulting

Internet

Mid-Market (51-1000 emp.)

8/27/2019

"Solid and reliable search solution for your ecommerce website"

4.5/5

What do you like best about Hawksearch?

Hawk is highly flexible and customizable. This was very important for us on a proprietary platform operating over 100 online businesses. Their customer service and response times are excellent. Their uptime and performance is also excellent. Review collected by and hosted on G2.com.

What do you dislike about Hawksearch?

I would like to see better use of AI and machine learning technologies. Finding the things you are looking for or are popular can be difficult for shoppers on large-scale catalogs and leveraging ML to help improve that experience is something Hawk should invest more in.

Having a large catalog can be a challenge at times specially when we need to re-index. Hawk actually indexes very fast, but having more controls and better options could be useful. Review collected by and hosted on G2.com.

What problems is Hawksearch solving and how is that benefiting you?

We have had 5 different search solutions over the last 10 years and HawkSearch is by far the best. It allows our technical team to easily fire up new websites and also enable our marketers to do the merchandising job they need to do.

We've been able to off-load quite a few CMS components to hawk which was pleasant surprise.

Review collected by and hosted on G2.com.

Response from Michael Benedict of Hawksearch

edit

Hey Juan, we are happy you enjoy the product but take heart in your feedback. We have some significant AI/ML and tuning capabilities and are always adding more. I'm going to have Gail, your Account Manager, reach out and see if we can address your feedback as well as get other desires added to our roadmap to make it even easier for you. We definitely recognize the challenges of merchandizing across a diverse product catalog and making that easier and have a better return is a key part of roadmap.