--- title: Hawksearch Reviews meta\_title: 'Hawksearch Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 79 reviews by the users' company size, role or industry to find out how Hawksearch works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 79 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Hawksearch Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Hawksearch but has limited features. Are you part of the Hawksearch team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Hawksearch is an Artificial Intelligence driven personalized search and recommendations platform that powers success for any size business across all industries. Our goal is to ensure brands have innovative tools to deliver an accurate, relevant search experiences enabling users to find the relevant results for their needs in context, no matter the device, platform, or language. Having completed over 800+ implementations, Hawksearch is utilized for delivering engaging and personalized search experiences through our innovative features, which enable marketers, merchandisers and developers to accomplish their goals. Hawksearch's advanced machine learning and automation handle all the reactive and day-to-day monitoring allowing your team to focus on the big picture solution. Our conversion analyzer is built to understand your customer's keywords and convert them into phrases contained in your data. With built in metric families and libraries, you no longer need to have hundreds of synonyms to handle unit of measure and other metrics. * * * Seller [Bridgeline Digital](https://www.g2.com/sellers/bridgeline-digital) Discussions [Hawksearch Community](https://www.g2.com/products/hawksearch/discuss) Languages Supported German, English, French, Italian, Japanese, Dutch, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Paul Nashawaty (Digital Transformation Executive | Author | Product & Solutions Marketing Leader | Speaker | Technology Evangelist ) Show More ## Pricing Pricing provided by Hawksearch. ### Core $450.00 Per Month ### Premium $750.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hawksearch/pricing) ## Top-Rated Alternatives [ ![Algolia](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Algolia") Algolia 4.5/5(453) ](https://www.g2.com/products/algolia/reviews) [ ![Athos Commerce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Athos Commerce") Athos Commerce 4.5/5(221) ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews) [ ![Coveo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Coveo") Coveo 4.3/5(142) ](https://www.g2.com/products/coveo/reviews) [ View All Alternatives ](https://www.g2.com/products/hawksearch/competitors/alternatives) ## User Insights Average based on 79 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Hawksearch Integrations (7) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Epicor Prophet 21 ](https://www.g2.com/products/epicor-prophet-21/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Inriver ](https://www.g2.com/products/inriver/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Magento Open Source ](https://www.g2.com/products/magento-open-source/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Optimizely Commerce Connect ](https://www.g2.com/products/optimizely-commerce-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Optimizely Configured Commerce ](https://www.g2.com/products/optimizely-configured-commerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Optimizely Content Management System ](https://www.g2.com/products/optimizely-content-management-system/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ROC Commerce ](https://www.g2.com/products/roc-commerce/reviews) Show More ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 7/23/2020 "Best when you pay attention" 3.5/5 What do you like best about Hawksearch? Many options can do lots of stuff and that seems like enough words. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? Too many options lots of stuff and that seems like enough words. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? Understanding and maximizing SEO, Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Enterprise (\> 1000 emp.) 8/28/2019 "Continuously Evolving With A Team That Cares" 5/5 What do you like best about Hawksearch? Hawksearch provides functionality we need at a fair price, with tools developed both in mind of developers who will implement and business users that will administer them. They never stop in evolving their tools nor listening to customers to add to their roadmap. Working with them is a positive experience and one in which I feel like we have a true partner as oppose to just another technology vendor. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? Documentation for development, for more nuanced usage can sometimes be a bit lacking. That said, if you reach out to the team, they will help you understand or provide additional information. Review collected by and hosted on G2.com. Recommendations to others considering Hawksearch: To work with the team and receive a demo. Hawksearch is very flexible and if they can meet my team's needs and wants, I suspect most would be quite thrilled working with them versus other vendors. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? We use Hawksearch to provide eCommerce product search, dynamic product recommendations, and refinements/filters within other parts of our catalog that search does not touch. We are planning to soon use it for content search. Review collected by and hosted on G2.com. Show More Response from Michael Benedict of Hawksearch [Editedit](https://www.g2.com/survey_responses/hawksearch-review-3086149/official_response/edit) Thank you for taking the time to provide thoughtful feedback. We certainly strive to be work with every client as if it is our own site. As for documentation on more nuanced usage, we have an increased focus on this going into Q1, including adding crowd sourced learnings and more readily self help assessible tools directly in the UI. But without a doubt, don't hesitate to phone us any time. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 8/28/2019 "Hawksearch empowers robust search. " 4.5/5 What do you like best about Hawksearch? We are looking forward to using Hawksearch to power our search and guided navigation in a way not possible with our current search solution. The ability for our non-technical team to influence the results on landing pages and search results is truly compelling. The team at Hawksearch is committed to making sure that E-retailers have the tools they need to stay nimble. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? While working in the dev environment there have been some hiccups, but the Hawksearch team is always quick to respond and resolve. True professionals. Review collected by and hosted on G2.com. Recommendations to others considering Hawksearch: Make sure that you stay up to date on new features. If you need customizations, make sure both teams are aware of the ramifications to out of the box tools. Sometimes the customizations could cause downstream issues and you need to be aware up front. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? We have had to apply generic rules to landing page results where a more custom approach is necessary. Hawksearch gives us the tools to change this. Review collected by and hosted on G2.com. Show More Response from Michael Benedict of Hawksearch [Editedit](https://www.g2.com/survey_responses/hawksearch-review-3084449/official_response/edit) Thank you for taking the time to provide a review and we are excited to work with you on a new chapter in search for your organization. We definitely support the recommendation to stay up to date on the latest functionality and we continue to create a product that provides significant customizability while protecting the upgrade path, especially with the latest releases moving forward. But working with us through any upgrade is advisable. Thank you again for choosing Hawksearch. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DW Dioesie W. Commerce Enterprise (\> 1000 emp.) 4/11/2019 "I will continue to use this program" 4/5 What do you like best about Hawksearch? I will approach this survey more from an improvement side than a business-clients, enthusiastic about significance of results. The Hawk Search stage is extremely instinctive, eCommerce centered, and wealthy in highlights. The establishment the group has fabricated is a solid one, one that is certain to improve with time and refinement. The group itself is available to change, discourse, and working with the customer; from deals to extend the executives to improvement. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? We have discovered a couple of holes in their API, yet once more, the group has been exceptionally pleasing to rectifying those and working with us. We were additionally progressing from another item that their association gives, and found the change procedure somewhat more confused than we were left to accept from the attempt to sell something. Be that as it may, to both of these focuses, the group has proactively looked for criticism and made us feel esteemed for sharing legit input. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? We are endeavoring to tackle average to poor list items with our present stage, oversee the introduction/frontend improvement, and have a stage that we can construct onto with extra highlights. We are as of now observing information importance upgrades, just as dealing with the frontend advancement, giving us more prominent self-governance. Review collected by and hosted on G2.com. Show More Response from Michael Benedict of Hawksearch [Editedit](https://www.g2.com/survey_responses/hawksearch-review-2085478/official_response/edit) Thank you for taking the time to provide your feedback. We always work to address customers issues as if it were an issue on our own site. I hope that your experience continues to met with rapid responses from the team. Please don't hesitate to push us if we are delivering in the timeframe desired or with as much detail as needed. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Mid-Market (51-1000 emp.) 8/28/2019 "Hawksearch review Aug 19" 1.5/5 What do you like best about Hawksearch? I really like the dropdown feature when entering a search - before clicking - and how it shows preview pictures. If you enter a part number it shows the part so you can confirm before you choose it. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? I don't think it's features for spellcheck are very good or intuitive. I also think it could do a better job of understanding user intent, natural language processing, and other items. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? Working on trying to incorporate reviews as a component of search results and recommendations. Trying to incorporate search results and behavior into 3rd party products - specifically for CDP or product recs and to inform other pieces of tech stack. Review collected by and hosted on G2.com. Show More Response from Michael Benedict of Hawksearch [Editedit](https://www.g2.com/survey_responses/hawksearch-review-3084936/official_response/edit) We are very disheartened to see a client have a negative view of our platform. As the General Manager of the business, I would love to hear from you directly @ Michael.benedict@hawksearch.com to see if we can address your needs. I know we always work hard to enable clients to see the value in Hawksearch and would love to see your experience with our product become much more positive. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PW Paul W. Marketing Mid-Market (51-1000 emp.) 8/27/2019 "Fast and Simple Redirects" 5/5 What do you like best about Hawksearch? The Toolbox function is so easy to pick up. I went from logging in to knowing how to do synonyms and redirects in under 15 minutes. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? The Live Chat is sometimes disabled. The analytics are weak and it is impossible to drill down to specific keywords. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? Search bar redirects, marketing messages at the top of search results Review collected by and hosted on G2.com. Show More Response from Michael Benedict of Hawksearch [Editedit](https://www.g2.com/survey_responses/hawksearch-review-3071142/official_response/edit) Hi Paul. Thanks for taking the time to provide a review. We will look into the live chat issue and be more clear about when that is available. As for analytics, we do try to provide some good analytics on the new release, but also recognize the great information available in the platform we aren't exposing yet and would love your feedback on what else you would like to see. Can you reach out to me at Michael.benedict@hawksearch.com so we can set up time with the product team to get additional feedback? Thanks Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 8/27/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Knowledgeable, reliable,fast " 4.5/5 What do you like best about Hawksearch? We're more than 5 years with Hawk and had maybe one service downtime. Very reliable. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? Sometimes it takes lot of back-forward emails to locate and get to the bottom of issue Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? Hawk search-results is a big part of our website. Search-result pages well structured. Very low latency. Easy to manage from dashboard. Review collected by and hosted on G2.com. Show More Response from Michael Benedict of Hawksearch [Editedit](https://www.g2.com/survey_responses/hawksearch-review-3070868/official_response/edit) Thank you for taking the time to review our product. We appreciate it. We will provide some feedback to the team about jumping on a call earlier if it seems emails are dragging on. Please let us know if we can help further and don't hesitate to provide any additional feedback to feedback@hawksearch.com. And if you haven't implemented personalized search or recommendations yet, we would love to help you do so. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 8/28/2019 "Huge improvement to our website" 4.5/5 What do you like best about Hawksearch? The ease of setting up items and ability for customers to find what they need. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? There's a lot to learn about what can be done. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? The ability for customers to find exact parts. It's critical that parts are able to be found without an exact number being entered. Review collected by and hosted on G2.com. Show More Response from Michael Benedict of Hawksearch [Editedit](https://www.g2.com/survey_responses/hawksearch-review-3085010/official_response/edit) Thank you for taking the time to review our product. We couldn't agree more that merchandizing your products through search and recommendations is frankly pretty darn hard. We have regular training sessions and work 1 on 1 with our clients on this. We would certainly like to invest time with you to makes you as proficient as possible. Please reach out to your Account Manager or send and email to feedback@hawksearch.com to get this scheduled. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 9/14/2016 "Flexible, Easy-To-Use, Powerful site search engine tool in the hands of merchandising teams" 4.5/5 What do you like best about Hawksearch? I like the responsiveness of the Hawk Search management teams. If we ever needed to try something new or different, or if we have bugs/issues and we need fixes ASAP, they are always available and on the case. They are really supportive in the strategies we want to develop for our websites, in addition to regularly providing suggestions to improve our current methodology in ways we may not have thought of before. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? There isn't really much I dislike about the tool. I have experience with a few other site search vendors and our own internally developed site search tool, and I can say that Hawk Search is the best one I've worked with so far. We were a little slower to onboard, but this was in no way attributed to Hawk Search, this was due to some internal issues. Review collected by and hosted on G2.com. Recommendations to others considering Hawksearch: Why haven't you signed up for a demo yet? Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? One business problem related to site search is the ability to capture top search queries that yield little to no results. This may indicate our customers have interests in these types of items, but we don't carry them. Is this an opportunity for us to add that item to our product catalog? We recently identified a few Beauty Branded products that fit this bill, and our current Beauty Brand Manager is looking into the feasibility of adding those types of items to our catalogs. Review collected by and hosted on G2.com. Show More Response from Michael Benedict of Hawksearch [Editedit](https://www.g2.com/survey_responses/hawksearch-review-170923/official_response/edit) Thanks for taking the time to write this thoughtful review. We have always believed and seen how the data that exists in search can help provide insights to product buyers and to see you taking advantage of that is great. We would love to talk more to you and the buyers to see if the reports we have added have helped and what additional out of the box reporting we could add. If you would be willing to reach out to us at feedback@hawksearch.com (goes to the product team) we would love to set up a follow up conversation. 12/14/2016 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kurt I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kurt I.") KI Kurt I. Owner Internet Small-Business (50 or fewer emp.) 9/13/2016 "Feature Rich" 4/5 What do you like best about Hawksearch? The features. Hawk has built a platform that is full of features - allowing us to customize the results to create a smooth customer experience while meeting our business goals. In the end, they have given us an integration that is seamless, a backend that allows us to merchandise more effectively and the ability to make changes in a moments notice. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? The reporting gives you just enough, leaving you wanting more details. They cover some of the basics such as queries, poor results, # of results, etc. but lack the ability to segment and filter further. Another challenge has been Hawk's support - critical issues are usually addressed in a timely fashion, but often questions will take longer than anticipated to be resolved. More often than not they are able to accommodate our needs through customization or the tools already built into the backend. Review collected by and hosted on G2.com. Recommendations to others considering Hawksearch: I would recommend that you understand all of the features Hawk has available - there are a bunch and in many regards give you a lot of control. Based on the feature, make sure you address any additional requirements you want because Hawk was able to accommodate our needs in many ways during implementation. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? We needed a solution that could work within our static frontend environment, and Hawk was able to provide a solution that added dynamic capabilities. Their backend gives us a way to continually build out and merchandise our store in a way we weren't able to do beforehand. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Hawksearch? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Hawksearch ](https://www.g2.com/products/hawksearch/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago How does Hawk Search help SEO? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/seo-d353edd0-94c1-4f71-8558-6ed976ad2c2e) GU Guest User What is Hawksearch used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-hawksearch-used-for) [ View all Discussions ](https://www.g2.com/products/hawksearch/discuss) ## Pricing Options Pricing provided by Hawksearch. ### Core $450.00 Per Month ### Premium $750.00 Per Month ### Enterprise Starting at $1,250.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hawksearch/pricing) Hawksearch Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e8b7928d2e1cefffe2f9fb20febf2898/algolia.png "Product Avatar Image") Algolia 4.5/5(453) [ Compare Now ](https://www.g2.com/compare/algolia-vs-hawksearch) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_278b0f88dac17a7e0659be5fc46789da/athos-commerce-athos-commerce.png "Product Avatar Image") Athos Commerce 4.5/5(221) [ Compare Now ](https://www.g2.com/compare/athos-commerce-athos-commerce-vs-hawksearch) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_55979ca365664a3abc807b93a0ef9e35/coveo.png "Product Avatar Image") Coveo 4.3/5(142) [ Compare Now ](https://www.g2.com/compare/coveo-vs-hawksearch) ##### ##### Hawksearch Features Analytics Reports & Analytics Merchandising Product Search Administration Integrations Dashboard Search Setup Indexing Auto Complete Product Information [ View More Features ](https://www.g2.com/products/hawksearch/features) ##### Categories on G2 [E-Commerce Personalization](https://www.g2.com/categories/e-commerce-personalization)[E-Merchandising](https://www.g2.com/categories/e-merchandising)[E-Commerce Search](https://www.g2.com/categories/e-commerce-search) [E-Commerce Personalization](https://www.g2.com/categories/e-commerce-personalization)[E-Merchandising](https://www.g2.com/categories/e-merchandising)[E-Commerce Search](https://www.g2.com/categories/e-commerce-search)[Site Search Software](https://www.g2.com/categories/site-search-software) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Otter PR vs WebiMax: which reputation management services platform delivers better measurable ROI for marketing managers?](https://www.g2.com/discussions/otter-pr-vs-webimax-which-reputation-management-services-platform-delivers-better-measurable-roi-for-marketing-managers)[top contract management software](https://www.g2.com/discussions/what-are-your-top-contract-management-software-picks-in-2025)[What is the top MFA platform for securing enterprise applications?](https://www.g2.com/discussions/what-is-the-top-mfa-platform-for-securing-enterprise-applications) [What is the best software for tracking project hours?](https://www.g2.com/discussions/what-is-the-best-software-for-tracking-project-hours)[What's the best ATS for companies running multiple open roles and hiring processes simultaneously?](https://www.g2.com/discussions/which-applicant-tracking-systems-do-professional-recruiters-trust-most-based-on-real-user-reviews)[Pros and Cons Details](https://www.g2.com/products/hawksearch/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)