--- title: Hawksearch Reviews meta\_title: 'Hawksearch Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 79 reviews by the users' company size, role or industry to find out how Hawksearch works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 79 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Hawksearch Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Hawksearch but has limited features. Are you part of the Hawksearch team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Hawksearch is an Artificial Intelligence driven personalized search and recommendations platform that powers success for any size business across all industries. Our goal is to ensure brands have innovative tools to deliver an accurate, relevant search experiences enabling users to find the relevant results for their needs in context, no matter the device, platform, or language. Having completed over 800+ implementations, Hawksearch is utilized for delivering engaging and personalized search experiences through our innovative features, which enable marketers, merchandisers and developers to accomplish their goals. Hawksearch's advanced machine learning and automation handle all the reactive and day-to-day monitoring allowing your team to focus on the big picture solution. Our conversion analyzer is built to understand your customer's keywords and convert them into phrases contained in your data. With built in metric families and libraries, you no longer need to have hundreds of synonyms to handle unit of measure and other metrics. * * * Seller [Bridgeline Digital](https://www.g2.com/sellers/bridgeline-digital) Discussions [Hawksearch Community](https://www.g2.com/products/hawksearch/discuss) Languages Supported German, English, French, Italian, Japanese, Dutch, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Paul Nashawaty (Digital Transformation Executive | Author | Product & Solutions Marketing Leader | Speaker | Technology Evangelist ) Show More ## Pricing Pricing provided by Hawksearch. ### Core $450.00 Per Month ### Premium $750.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hawksearch/pricing) ## Top-Rated Alternatives [ ![Algolia](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Algolia") Algolia 4.5/5(453) ](https://www.g2.com/products/algolia/reviews) [ ![Athos Commerce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Athos Commerce") Athos Commerce 4.5/5(221) ](https://www.g2.com/products/athos-commerce-athos-commerce/reviews) [ ![Coveo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Coveo") Coveo 4.3/5(142) ](https://www.g2.com/products/coveo/reviews) [ View All Alternatives ](https://www.g2.com/products/hawksearch/competitors/alternatives) ## User Insights Average based on 79 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Hawksearch Integrations (7) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Epicor Prophet 21 ](https://www.g2.com/products/epicor-prophet-21/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Inriver ](https://www.g2.com/products/inriver/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Magento Open Source ](https://www.g2.com/products/magento-open-source/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Optimizely Commerce Connect ](https://www.g2.com/products/optimizely-commerce-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Optimizely Configured Commerce ](https://www.g2.com/products/optimizely-configured-commerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Optimizely Content Management System ](https://www.g2.com/products/optimizely-content-management-system/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ROC Commerce ](https://www.g2.com/products/roc-commerce/reviews) Show More ![Osman A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Osman A.") OA Osman A. Innovation Programs Lead Enterprise (\> 1000 emp.) 4/13/2023 "A highly flexible, scalable onsite & personalization tool for all sized companies" 5/5 What do you like best about Hawksearch? HawkSearch has a wide range of amazing features with an easy to use interface. But more importantly, they have one of the best teams I've ever worked with. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? Personalization aspects could be improved. Would be nice to see a bit more integrated A/B testing capabilities within the platform. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? HawkSearch allows us to streamline and automate most of our onsite search activities and achieve operational efficiency which wouldn't be possible with out of the box solutions from standard ecommerce platforms. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NC Nick C. Small-Business (50 or fewer emp.) 3/7/2023 "User Friendly Tools to Accelerate Improvement" 5/5 What do you like best about Hawksearch? Within several months we were able to transform our underperforming hard-coded search into a modern and high performing user experience with much room for growth Review collected by and hosted on G2.com. What do you dislike about Hawksearch? Nothing at this point. The team has been easy to work with and the software has performed as advertised. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? Click through rate on keyword search results have improved significantly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BD Ben D. Lead Digital Product Manager Enterprise (\> 1000 emp.) 1/11/2023 "Great support and partnership" 4.5/5 What do you like best about Hawksearch? Hawk's technical support is great. I've worked with them for over 3 years and it's been a great partnership. They are responsive and quick to resolve items or requests that come up. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? There are times where I'm unsure if the boosting/burying are working effectively. We would like more a/b testing with changes so we can verify the change is effective. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? Our customers need to find products in a fast manner. Hawksearch allows customers to grow/find/select products quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JM Jessica M. Mid-Market (51-1000 emp.) 7/27/2020 "Really enjoy the features of Hawksearch! Great functionality for all users." 3.5/5 What do you like best about Hawksearch? The features of Hawksearch allow our business to be able to filter and select on specific keywords, facets, and other useful tools to be able to better enhance the customer journey. This better allows us to be able to help our customers find what they're looking for, as well as increase conversion. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? The customer service of Hawksearch can be lacking. When our business needs customization, the turn around time is slow. Review collected by and hosted on G2.com. Recommendations to others considering Hawksearch: While they have good features, the customer service can be lacking at times. Hawksearch overall is great to use, but keep in mind when asking for customization at any time! Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? With our business, we need to be able to show certain items at the top of the queue, and Hawksearch allows for boosting certain products to show first. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 7/23/2020 "Cost effective search platform with advanced search features" 4/5 What do you like best about Hawksearch? Accurate searching while also merchandising. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? Personalization and reporting tools could be improved. Review collected by and hosted on G2.com. Recommendations to others considering Hawksearch: I would make sure to review Hawksearch's features/functionality and make sure that they align with your company's goals. Also integration is key. Review what it will take to implement Hawksearch into your enivronment, some search platforms can be easier to implement then others. Take the time to learn and train your team on how to use Hawksearch. It can be a very powerful tool but takes time to understand how it all works. Utilize their resources at Hawksearch as there are a lot of talented team members over there. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? Hawksearch allows for top products to be shown while customers are typing, which allows customers to find their products faster. We have found that utilizing their recommendations tools have brought customers to the products they are looking for faster as well as showing customers products they may not have heard of. Overall, we are seeing an increase in sales and customer satisfaction. Review collected by and hosted on G2.com. Show More 7/25/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sebastian B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastian B.") SB Sebastian B. Mid-Market (51-1000 emp.) 7/23/2020 "Search, personalization and more.." 5/5 What do you like best about Hawksearch? I like the way Hawksearch allows us to personalize the way our customer find the products they are looking for. It has multiple functionalities that help us to displays always the correct product to our customers. It have search, personalization widgets, e-merchandising features and much more. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? It's not a plug and play solution, it requires some development work to get it done, but it's totally worth it. Review collected by and hosted on G2.com. Recommendations to others considering Hawksearch: Very good tool for search engine, recommendations and e-merchandising Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? Search, personalization, e-merchandising. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Farming](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Farming") UF Verified User in Farming Small-Business (50 or fewer emp.) 7/21/2020 "Hawk Search is diverse tool that offers complex solution to on-site search issues." 4/5 What do you like best about Hawksearch? I really like the Hawk preview and ability to see why a search result set is populated as such. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? I wish there was an easier way for me to test and identify search issues without re-indexing and having to check multiple spots. Our items, attributes, and taxonomy files are massive so it's tough to use these to diagnose and solve a problem. Review collected by and hosted on G2.com. Recommendations to others considering Hawksearch: I would tell others that Hawk Search offers both an on-site search solution as well as personalization and merchandising solutions to your website. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? We are solving issues with misspelled words, redirecting to landing pages, presenting facets on a landing page, and autocomplete. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alyson P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alyson P.") AP Alyson P. E-Commerce Coordinator Mid-Market (51-1000 emp.) 8/27/2019 "Hawksearch has been a wonderful platform to use with my company." 4.5/5 What do you like best about Hawksearch? The thing I like most is the help that is provided whenever I need it. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? There are some tools on Hawksearch that are harder to understand the uses of them. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? I mainly use Hawksearch to create landing pages for our store website, so working in this tool I continue to learn more. Review collected by and hosted on G2.com. Show More Response from Michael Benedict of Hawksearch [Editedit](https://www.g2.com/survey_responses/hawksearch-review-3074639/official_response/edit) Thank you Alyson for taking the time to provide a review. We appreciate it. I agreed that merchandizing through search and recommendations can be a bit daunting with some of the capabilities provided by Hawksearch. I'm going to have your Account Manager reach out to you and schedule some time to get feedback on how to make it easier as well as set up some additional training for you. I hope that is ok. 7/23/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Mid-Market (51-1000 emp.) 7/30/2020 "Hawk Search Review" 4/5 What do you like best about Hawksearch? Excellent account management. Easy to use dashboard. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? Some of the reporting is not as strong as I would like. Review collected by and hosted on G2.com. Recommendations to others considering Hawksearch: Simple to use and relatively inexpensive. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? Site search improvements. Better user experience, better internal search results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Juan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan B.") JB Juan B. Free Lance Consulting Internet Mid-Market (51-1000 emp.) 8/27/2019 "Solid and reliable search solution for your ecommerce website" 4.5/5 What do you like best about Hawksearch? Hawk is highly flexible and customizable. This was very important for us on a proprietary platform operating over 100 online businesses. Their customer service and response times are excellent. Their uptime and performance is also excellent. Review collected by and hosted on G2.com. What do you dislike about Hawksearch? I would like to see better use of AI and machine learning technologies. Finding the things you are looking for or are popular can be difficult for shoppers on large-scale catalogs and leveraging ML to help improve that experience is something Hawk should invest more in. Having a large catalog can be a challenge at times specially when we need to re-index. Hawk actually indexes very fast, but having more controls and better options could be useful. Review collected by and hosted on G2.com. What problems is Hawksearch solving and how is that benefiting you? We have had 5 different search solutions over the last 10 years and HawkSearch is by far the best. It allows our technical team to easily fire up new websites and also enable our marketers to do the merchandising job they need to do. We've been able to off-load quite a few CMS components to hawk which was pleasant surprise. Review collected by and hosted on G2.com. Show More Response from Michael Benedict of Hawksearch [Editedit](https://www.g2.com/survey_responses/hawksearch-review-3071444/official_response/edit) Hey Juan, we are happy you enjoy the product but take heart in your feedback. We have some significant AI/ML and tuning capabilities and are always adding more. I'm going to have Gail, your Account Manager, reach out and see if we can address your feedback as well as get other desires added to our roadmap to make it even easier for you. We definitely recognize the challenges of merchandizing across a diverse product catalog and making that easier and have a better return is a key part of roadmap. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Hawksearch? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Hawksearch ](https://www.g2.com/products/hawksearch/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago How does Hawk Search help SEO? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/seo-d353edd0-94c1-4f71-8558-6ed976ad2c2e) GU Guest User What is Hawksearch used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-hawksearch-used-for) [ View all Discussions ](https://www.g2.com/products/hawksearch/discuss) ## Pricing Options Pricing provided by Hawksearch. ### Core $450.00 Per Month ### Premium $750.00 Per Month ### Enterprise Starting at $1,250.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hawksearch/pricing) Hawksearch Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e8b7928d2e1cefffe2f9fb20febf2898/algolia.png "Product Avatar Image") Algolia 4.5/5(453) [ Compare Now ](https://www.g2.com/compare/algolia-vs-hawksearch) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_278b0f88dac17a7e0659be5fc46789da/athos-commerce-athos-commerce.png "Product Avatar Image") Athos Commerce 4.5/5(221) [ Compare Now ](https://www.g2.com/compare/athos-commerce-athos-commerce-vs-hawksearch) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_55979ca365664a3abc807b93a0ef9e35/coveo.png "Product Avatar Image") Coveo 4.3/5(142) [ Compare Now ](https://www.g2.com/compare/coveo-vs-hawksearch) ##### ##### Hawksearch Features Analytics Reports & Analytics Merchandising Product Search Administration Integrations Dashboard Search Setup Indexing Auto Complete Product Information [ View More Features ](https://www.g2.com/products/hawksearch/features) ##### Categories on G2 [E-Commerce Personalization](https://www.g2.com/categories/e-commerce-personalization)[E-Merchandising](https://www.g2.com/categories/e-merchandising)[E-Commerce Search](https://www.g2.com/categories/e-commerce-search) [E-Commerce Personalization](https://www.g2.com/categories/e-commerce-personalization)[E-Merchandising](https://www.g2.com/categories/e-merchandising)[E-Commerce Search](https://www.g2.com/categories/e-commerce-search)[Site Search Software](https://www.g2.com/categories/site-search-software) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Otter PR vs WebiMax: which reputation management services platform delivers better measurable ROI for marketing managers?](https://www.g2.com/discussions/otter-pr-vs-webimax-which-reputation-management-services-platform-delivers-better-measurable-roi-for-marketing-managers)[top contract management software](https://www.g2.com/discussions/what-are-your-top-contract-management-software-picks-in-2025)[What is the top MFA platform for securing enterprise applications?](https://www.g2.com/discussions/what-is-the-top-mfa-platform-for-securing-enterprise-applications) [What is the best software for tracking project hours?](https://www.g2.com/discussions/what-is-the-best-software-for-tracking-project-hours)[What's the best ATS for companies running multiple open roles and hiring processes simultaneously?](https://www.g2.com/discussions/which-applicant-tracking-systems-do-professional-recruiters-trust-most-based-on-real-user-reviews)[Pros and Cons Details](https://www.g2.com/products/hawksearch/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)