--- title: Hatch Reviews meta\_title: 'Hatch Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how Hatch works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 77 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Hatch Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **automation capabilities** of Hatch, streamlining communication and lead management efficiently. [(11 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692358&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Hatch, enjoying its seamless integration and straightforward functionality. [(10 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692751&qs=pros-and-cons#reviews) Users value the **responsive customer support** from Hatch, enhancing their engagement and overall experience significantly. [(8 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692121&qs=pros-and-cons#reviews) Users find Hatch to be **super helpful** , particularly appreciating its ease of use and effective lead management features. [(8 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957954&qs=pros-and-cons#reviews) Users value the **fantastic customer support** from Hatch, enhancing their experience and integration with existing systems. [(6 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692460&qs=pros-and-cons#reviews) Users experience **poor customer support** availability, making it challenging to get timely assistance when needed. [(5 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692135&qs=pros-and-cons#reviews) Users are frustrated by the **missing features** in Hatch, such as lack of Facebook Messenger integration and incomplete functions. [(4 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692176&qs=pros-and-cons#reviews) Users find the **complexity** of creating settings and formulas within Hatch frustrating, impacting their overall experience. [(3 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692408&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , requiring practice and support to navigate the software effectively. [(3 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692792&qs=pros-and-cons#reviews) Users often face **message management challenges** due to insufficient visibility and limited scheduling options, affecting efficiency. [(3 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957953&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hatch ##### 1. Automation Users value the **automation capabilities** of Hatch, streamlining communication and lead management efficiently. [ See 11 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692358&qs=pros-and-cons#reviews) See Related User Reviews ![Denise P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Denise P.") DP Denise P. Small-Business (50 or fewer emp.) 5.0/5 "Hatch~ Best Messaging Platform!!!" What do you like about Hatch? The intergration with AI is vital to our business. We have several campaigns with AI Bots who communicat with our customers, gather all of the necess ![Gerald V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerald V.") GV Gerald V. Small-Business (50 or fewer emp.) 4.5/5 "Started bad but it now its good" What do you like about Hatch? It does a great job if it is set up correctly. It helps you keep in touch with interested custopmers. ##### 2. Ease of Use Users appreciate the **ease of use** of Hatch, enjoying its seamless integration and straightforward functionality. [ See 10 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692751&qs=pros-and-cons#reviews) See Related User Reviews SW Selina W. Small-Business (50 or fewer emp.) 5.0/5 "User friendly" What do you like about Hatch? Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ##### 3. Customer Engagement Users value the **responsive customer support** from Hatch, enhancing their engagement and overall experience significantly. [ See 8 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692121&qs=pros-and-cons#reviews) See Related User Reviews ![Gerald V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerald V.") GV Gerald V. Small-Business (50 or fewer emp.) 4.5/5 "Started bad but it now its good" What do you like about Hatch? It does a great job if it is set up correctly. It helps you keep in touch with interested custopmers. ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ##### 4. Helpful Users find Hatch to be **super helpful** , particularly appreciating its ease of use and effective lead management features. [ See 8 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957954&qs=pros-and-cons#reviews) See Related User Reviews SW Selina W. Small-Business (50 or fewer emp.) 5.0/5 "User friendly" What do you like about Hatch? Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ##### 5. Customer Support Users value the **fantastic customer support** from Hatch, enhancing their experience and integration with existing systems. [ See 6 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692460&qs=pros-and-cons#reviews) See Related User Reviews SW Selina W. Small-Business (50 or fewer emp.) 5.0/5 "User friendly" What do you like about Hatch? Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ### 5 Cons or Disadvantages of Hatch ##### 1. Poor Customer Support Users experience **poor customer support** availability, making it challenging to get timely assistance when needed. [ See 5 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692135&qs=pros-and-cons#reviews) See Related User Reviews ![Randall K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall K.") RK Randall K. Small-Business (50 or fewer emp.) 4.5/5 "Invaluable tool to facilitate customer communication" What do you dislike about Hatch? Very few issues, but occasionally need help with messages that don't trigger properly - buit the support team is simply fantastic. ![Jocelyn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jocelyn F.") JF Jocelyn F. Small-Business (50 or fewer emp.) 4.5/5 "We love Hatch!" What do you dislike about Hatch? my only complaint is that creating settings and formulas within campaigns can be a bit confusing. Luckily, the customer support team is really great a ##### 2. Missing Features Users are frustrated by the **missing features** in Hatch, such as lack of Facebook Messenger integration and incomplete functions. [ See 4 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692176&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Happy with Hatch and their support teams" What do you dislike about Hatch? I want dark mode for the new beta background, I am visually impaired and white screens lose information for me and can cause serious headaches. ![Ashley H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley H.") AH Ashley H. Mid-Market (51-1000 emp.) 5.0/5 "Hatch has been amazing for our business!" What do you dislike about Hatch? The don't yet integrate with Facebook messenger. ##### 3. Complexity Users find the **complexity** of creating settings and formulas within Hatch frustrating, impacting their overall experience. [ See 3 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692408&qs=pros-and-cons#reviews) See Related User Reviews ![Savannah J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Savannah J.") SJ Savannah J. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use and understand -- Great support" What do you dislike about Hatch? New UI isn't as intuitive and is a little buggy. ![Jocelyn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jocelyn F.") JF Jocelyn F. Small-Business (50 or fewer emp.) 4.5/5 "We love Hatch!" What do you dislike about Hatch? my only complaint is that creating settings and formulas within campaigns can be a bit confusing. Luckily, the customer support team is really great a ##### 4. Learning Curve Users find the **learning curve challenging** , requiring practice and support to navigate the software effectively. [ See 3 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692792&qs=pros-and-cons#reviews) See Related User Reviews ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you dislike about Hatch? It's a little tricky to get the hang of! But practice makes perfect. ![Jocelyn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jocelyn F.") JF Jocelyn F. Small-Business (50 or fewer emp.) 4.5/5 "We love Hatch!" What do you dislike about Hatch? my only complaint is that creating settings and formulas within campaigns can be a bit confusing. Luckily, the customer support team is really great a ##### 5. Message Management Users often face **message management challenges** due to insufficient visibility and limited scheduling options, affecting efficiency. [ See 3 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957953&qs=pros-and-cons#reviews) See Related User Reviews ![Randall K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall K.") RK Randall K. Small-Business (50 or fewer emp.) 4.5/5 "Invaluable tool to facilitate customer communication" What do you dislike about Hatch? Very few issues, but occasionally need help with messages that don't trigger properly - buit the support team is simply fantastic. SM Samantha M. Small-Business (50 or fewer emp.) 5.0/5 "Great Experience" What do you dislike about Hatch? I don't like having to click on several things to see who is in each campaign. A running list of all messages that have gone out would be nice. ## Top-Rated Alternatives [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ View All Alternatives ](https://www.g2.com/products/hatchify-hatch/competitors/alternatives) ![Donna P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donna P.") DP Donna P. Sales support Small-Business (50 or fewer emp.) 7/8/2022 "It has not been very effective when reaching out." 0.5/5 What do you like best about Hatch? I enjoy the fact we are reaching out to clients we may not have had time to reach otherwise. Review collected by and hosted on G2.com. What do you dislike about Hatch? The team is not paying attention to who they are reaching out to in their mass communication. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? We can revisit customers that we may not have had the opportunity before. Review collected by and hosted on G2.com. Show More Response from Aaron Adams of Hatch [Editedit](https://www.g2.com/survey_responses/hatch-review-6828228/official_response/edit) Hello Donna, Thank you for your review. I was curious if you were having issues with your team not paying attention or our team? If we can help, we'd love to! Feel free to use our new Live Chat support option inside your Hatch App to reach out directly to one of our agents. I'm sorry you're feeling frustrated! We'd love to help you reach more clients the way you'd like to! Aaron Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alex D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex D.") AD Alex D. Vp Mid-Market (51-1000 emp.) 8/18/2022 "Great for speed to lead" 4.5/5 What do you like best about Hatch? Works well for our SDR department to respond to leads quickly Review collected by and hosted on G2.com. What do you dislike about Hatch? The intregrations can take a few days to set up Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Contacting leads ASAP upon receiving Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 8/18/2022 "Extremely efficient at increasing customer contact; beat the competition!" 5/5 What do you like best about Hatch? Speed to contact, automated and consistent response Review collected by and hosted on G2.com. What do you dislike about Hatch? inability to have multiple phone lines in the same account Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? beating competition to first contact and keeping response consistent Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 6/23/2022 "Best tool for customer engagement out there" 5/5 What do you like best about Hatch? Ease of use and all encompassing dashboard Review collected by and hosted on G2.com. What do you dislike about Hatch? Campaigns can clog and need proactive attention from user to remedy Review collected by and hosted on G2.com. Recommendations to others considering Hatch: A quality addition to our customer engagement and communication Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? All text communications with customer database to help organize, simply, and occasionally automate that process Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 6/7/2022 "A great idea, with some glaring issues" 3.5/5 What do you like best about Hatch? The ability to connect with and automate conversations with our customers - past & present. Review collected by and hosted on G2.com. What do you dislike about Hatch? Many features to set up areas require the company set up, which results is delays - especially for time-sensitive projects. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Rehash, sales followups. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Allie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allie P.") AP Allie P. Director of Marketing & Customer Engagement Small-Business (50 or fewer emp.) 8/4/2021 "Looking forward to seeing the results in the near future" 4.5/5 What do you like best about Hatch? Reasons we switched from Podium to Hatch: 1. Online portal is user-friendly with separate, clean, & succinct dashboards for each department and sales consultant. 2. Multiple phone numbers & chatbot extensions 3. Phone call features within the system along with call forwarding 4. Excellent salesforce integration of logging all points of contact with clients through the platform. I know this is now a feature Podium promotes, but it’s a little too late for us. 5. Ability to setup & ease of use of auto campaigns for instant response to new leads and with integrations to our lead generation sources 6. Ability to setup & ease of use of auto campaigns for follow up, for canceled appointments to get leads to reschedule, and for appointment reminders to clients 7. The ability to customize which clients are entered into a select campaign based on certain criteria within salesforce & having the option to add/remove someone manually. 8. Templates for use outside of campaigns 9. Text, email, and voicemail drop features 10. Ease to archive & access archived conversations 11. Reporting & tracking data features 12. Ability to schedule individual texts & emails to go out at a future date/time individually to clients 13. Client profiles to view contact information, past conversations, internal notes, & internal reminders. 14. Support team & customer success managers are incredibly prompt in response times & resolving issues. 15. Hatch has other product features, including review generation, but we have not opted into purchasing those yet. 16. The HATCH platform is already being utilized more effectively by 2/3 of our company’s departments. Service will be the last to make the switch, but service was also the only one who was very active on Podium’s platform. 17. Ability for the team to opt-in & out of text & email notifications for client responses. 18. It is mobile-friendly while their app is in development which we’ve been offered to participate in the Beta testing of the app starting within the next month. 19. Ability to get rid of notifications/mark an incoming message as read and place in a designated column to show someone is working with that person or that they still need to be responded to etc. 20. All these benefits at a lower price than Podium. The only feature I am aware of that Podium has that Hatch does not offer (& has not stated is on the product future roadmap) is the ability to ask & receive invoice payments. Our team did not utilize this feature enough with Podium to have it affect our decision to switch platforms. Review collected by and hosted on G2.com. What do you dislike about Hatch? Help desk tickets are not easy to track/ follow up on as of right now. The current system on the customer side is an excessive email chain which can get quite cumbersome and hard to follow on what next steps are or what the current status of a help desk ticket is. Review collected by and hosted on G2.com. Recommendations to others considering Hatch: Try to get Blair Mumford as your Customer Success Manager. I would also recommend thinking out as much as possible how many boards you'll have and in what order you'd prefer to have them in because once setup, those boards cannot be rearranged. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? We were previously using another texting platform that was not user-friendly & messy. Hatch also solved issues with consistent follow-up for our sales consultants. It also solved an issue of logging all contacts with clients in salesforce we were previously experiencing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 6/21/2022 "Excellent for Follow-up" 5/5 What do you like best about Hatch? Hatch does an excellent job of making sure we follow up with customers - checking on estimates, confirming scheduled dates, and just keeping them informed of progress. We use it every day to help manage our business. Review collected by and hosted on G2.com. What do you dislike about Hatch? Sometimes customers get irritated with too much follow-up and believe we are nagging or pestering them Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? They have solved all the issues we currently have. Review collected by and hosted on G2.com. 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