--- title: Hatch Reviews meta\_title: 'Hatch Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how Hatch works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 77 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Hatch Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **automation capabilities** of Hatch, streamlining communication and lead management efficiently. [(11 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692358&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Hatch, enjoying its seamless integration and straightforward functionality. [(10 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692751&qs=pros-and-cons#reviews) Users value the **responsive customer support** from Hatch, enhancing their engagement and overall experience significantly. [(8 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692121&qs=pros-and-cons#reviews) Users find Hatch to be **super helpful** , particularly appreciating its ease of use and effective lead management features. [(8 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957954&qs=pros-and-cons#reviews) Users value the **fantastic customer support** from Hatch, enhancing their experience and integration with existing systems. [(6 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692460&qs=pros-and-cons#reviews) Users experience **poor customer support** availability, making it challenging to get timely assistance when needed. [(5 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692135&qs=pros-and-cons#reviews) Users are frustrated by the **missing features** in Hatch, such as lack of Facebook Messenger integration and incomplete functions. [(4 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692176&qs=pros-and-cons#reviews) Users find the **complexity** of creating settings and formulas within Hatch frustrating, impacting their overall experience. [(3 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692408&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , requiring practice and support to navigate the software effectively. [(3 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692792&qs=pros-and-cons#reviews) Users often face **message management challenges** due to insufficient visibility and limited scheduling options, affecting efficiency. [(3 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957953&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hatch ##### 1. Automation Users value the **automation capabilities** of Hatch, streamlining communication and lead management efficiently. [ See 11 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692358&qs=pros-and-cons#reviews) See Related User Reviews ![Denise P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Denise P.") DP Denise P. Small-Business (50 or fewer emp.) 5.0/5 "Hatch~ Best Messaging Platform!!!" What do you like about Hatch? The intergration with AI is vital to our business. We have several campaigns with AI Bots who communicat with our customers, gather all of the necess ![Gerald V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerald V.") GV Gerald V. Small-Business (50 or fewer emp.) 4.5/5 "Started bad but it now its good" What do you like about Hatch? It does a great job if it is set up correctly. It helps you keep in touch with interested custopmers. ##### 2. Ease of Use Users appreciate the **ease of use** of Hatch, enjoying its seamless integration and straightforward functionality. [ See 10 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692751&qs=pros-and-cons#reviews) See Related User Reviews SW Selina W. Small-Business (50 or fewer emp.) 5.0/5 "User friendly" What do you like about Hatch? Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ##### 3. Customer Engagement Users value the **responsive customer support** from Hatch, enhancing their engagement and overall experience significantly. [ See 8 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692121&qs=pros-and-cons#reviews) See Related User Reviews ![Gerald V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerald V.") GV Gerald V. Small-Business (50 or fewer emp.) 4.5/5 "Started bad but it now its good" What do you like about Hatch? It does a great job if it is set up correctly. It helps you keep in touch with interested custopmers. ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ##### 4. Helpful Users find Hatch to be **super helpful** , particularly appreciating its ease of use and effective lead management features. [ See 8 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957954&qs=pros-and-cons#reviews) See Related User Reviews SW Selina W. Small-Business (50 or fewer emp.) 5.0/5 "User friendly" What do you like about Hatch? Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ##### 5. Customer Support Users value the **fantastic customer support** from Hatch, enhancing their experience and integration with existing systems. [ See 6 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692460&qs=pros-and-cons#reviews) See Related User Reviews SW Selina W. Small-Business (50 or fewer emp.) 5.0/5 "User friendly" What do you like about Hatch? Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ### 5 Cons or Disadvantages of Hatch ##### 1. Poor Customer Support Users experience **poor customer support** availability, making it challenging to get timely assistance when needed. [ See 5 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692135&qs=pros-and-cons#reviews) See Related User Reviews ![Randall K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall K.") RK Randall K. Small-Business (50 or fewer emp.) 4.5/5 "Invaluable tool to facilitate customer communication" What do you dislike about Hatch? Very few issues, but occasionally need help with messages that don't trigger properly - buit the support team is simply fantastic. ![Jocelyn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jocelyn F.") JF Jocelyn F. Small-Business (50 or fewer emp.) 4.5/5 "We love Hatch!" What do you dislike about Hatch? my only complaint is that creating settings and formulas within campaigns can be a bit confusing. Luckily, the customer support team is really great a ##### 2. Missing Features Users are frustrated by the **missing features** in Hatch, such as lack of Facebook Messenger integration and incomplete functions. [ See 4 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692176&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Happy with Hatch and their support teams" What do you dislike about Hatch? I want dark mode for the new beta background, I am visually impaired and white screens lose information for me and can cause serious headaches. ![Ashley H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley H.") AH Ashley H. Mid-Market (51-1000 emp.) 5.0/5 "Hatch has been amazing for our business!" What do you dislike about Hatch? The don't yet integrate with Facebook messenger. ##### 3. Complexity Users find the **complexity** of creating settings and formulas within Hatch frustrating, impacting their overall experience. [ See 3 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692408&qs=pros-and-cons#reviews) See Related User Reviews ![Savannah J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Savannah J.") SJ Savannah J. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use and understand -- Great support" What do you dislike about Hatch? New UI isn't as intuitive and is a little buggy. ![Jocelyn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jocelyn F.") JF Jocelyn F. Small-Business (50 or fewer emp.) 4.5/5 "We love Hatch!" What do you dislike about Hatch? my only complaint is that creating settings and formulas within campaigns can be a bit confusing. Luckily, the customer support team is really great a ##### 4. Learning Curve Users find the **learning curve challenging** , requiring practice and support to navigate the software effectively. [ See 3 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692792&qs=pros-and-cons#reviews) See Related User Reviews ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you dislike about Hatch? It's a little tricky to get the hang of! But practice makes perfect. ![Jocelyn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jocelyn F.") JF Jocelyn F. Small-Business (50 or fewer emp.) 4.5/5 "We love Hatch!" What do you dislike about Hatch? my only complaint is that creating settings and formulas within campaigns can be a bit confusing. Luckily, the customer support team is really great a ##### 5. Message Management Users often face **message management challenges** due to insufficient visibility and limited scheduling options, affecting efficiency. [ See 3 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957953&qs=pros-and-cons#reviews) See Related User Reviews ![Randall K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall K.") RK Randall K. Small-Business (50 or fewer emp.) 4.5/5 "Invaluable tool to facilitate customer communication" What do you dislike about Hatch? Very few issues, but occasionally need help with messages that don't trigger properly - buit the support team is simply fantastic. SM Samantha M. Small-Business (50 or fewer emp.) 5.0/5 "Great Experience" What do you dislike about Hatch? I don't like having to click on several things to see who is in each campaign. A running list of all messages that have gone out would be nice. ## Top-Rated Alternatives [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ View All Alternatives ](https://www.g2.com/products/hatchify-hatch/competitors/alternatives) ![Steven v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven v.") SV Steven v. Owner Small-Business (50 or fewer emp.) 8/23/2022 "Wonderful app with incredibly supportive and dedicated staff" 4/5 What do you like best about Hatch? Instant connection with customers through text or email Review collected by and hosted on G2.com. What do you dislike about Hatch? No chat function and ai functionality, this would be awesome Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? For me it avoids having to use a call center and virtually automates my appointment setting Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Erika H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erika H.") EH Erika H. Owner Small-Business (50 or fewer emp.) 6/17/2022 "Easy to use texting platform" 4/5 What do you like best about Hatch? I like that my CRM tool works with the software and campaigns are set up to automatically send to my customers. Review collected by and hosted on G2.com. What do you dislike about Hatch? I don't like that the customer service team changes too often Review collected by and hosted on G2.com. Recommendations to others considering Hatch: Text Request Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? hatch allows me to send and receive texts to and from my customers and allows my entire customer service team to respond so the customers don't have to wait. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 6/21/2022 "It's ok...." 3/5 What do you like best about Hatch? The instant response is wonderful. It keeps my leads a priority when I'm out and not able to respond. Review collected by and hosted on G2.com. What do you dislike about Hatch? The app is garbage. If you get a response in the field, you don't have any contact info at hand and you can't dial out from the app. Review collected by and hosted on G2.com. Recommendations to others considering Hatch: If you can be by your computer it will work great - they need to improve the app. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? The speed to response is helpful when I'm in the field or at events. I know my leads are being given priority. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Patrick O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick O.") PO Patrick O. Co-owner/CEO Small-Business (50 or fewer emp.) 8/4/2022 "Amazing Addition" 4/5 What do you like best about Hatch? The additional features over other text platforms Review collected by and hosted on G2.com. What do you dislike about Hatch? On boardinf could have been a bit better. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Our original reaponse time and customer engagement has Substantially improved. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AT Anton T. Sales Rep Small-Business (50 or fewer emp.) 6/16/2022 "Review for Amazon Giftcard" 4/5 What do you like best about Hatch? I enjoy how easy the platform is to use. Review collected by and hosted on G2.com. What do you dislike about Hatch? I dislike that there is no way to prevent automated imported contacts from salesforce to not be put in campaign if they were recently put in a campaign Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? I haven't spoken to hatch about my issue yet. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") CC Verified User in Construction Small-Business (50 or fewer emp.) 8/23/2022 "Absolutely terrible experience" 0/5 What do you like best about Hatch? While the product is cool, I would absolutely never recommend anyone use this based off the customer service. Review collected by and hosted on G2.com. What do you dislike about Hatch? We were dodged by customer service, or flat lied to, for 8 months straight. We asked to end our membership 8 months ago (we were not on a 12-month contract) and are finally pending a refund. However, for 8 months support either lied to us or simply didn't reply to our emails. It's also extremely difficult to find contact information for anyone remotely helpful. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? No problems solved, no benefits. Review collected by and hosted on G2.com. Show More Response from Aaron Adams of Hatch [Editedit](https://www.g2.com/survey_responses/hatch-review-7024968/official_response/edit) I'm so sorry to hear this was your experience. It's definitely not what should have happened at all! This is not aligned with our company mission and objectives in any way. I'm unable to look up your account information since this is an anonymous review, but if you're still having issues, please feel free to email me at aaron.adams@usehatchapp.com and I will put you in touch with the correct people as soon as possible. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jason F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason F.") JF Jason F. S Small-Business (50 or fewer emp.) 6/16/2022 "Hatch helps keep in touch with the customer..." 5/5 What do you like best about Hatch? Quick and easy. The program starts the conversation for you. Review collected by and hosted on G2.com. What do you dislike about Hatch? Search engine could be better pm the website. It does not always work. Review collected by and hosted on G2.com. Recommendations to others considering Hatch: Great tool for communicating with customers and keeping customers engaged with the project. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Customer Care team is always on point. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 7/7/2022 "Useful Service" 4.5/5 What do you like best about Hatch? We keep tabs and follow up on all of our opportunities. Review collected by and hosted on G2.com. What do you dislike about Hatch? Lots of turnover with the account reps. Also have some issues with sending on holidays when we request no holidays. Review collected by and hosted on G2.com. Recommendations to others considering Hatch: Make sure you know all its capabilities. It is very powerful and I feel like we have not utilized it to its full potential. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? We don't miss following up with any customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 6/23/2022 "A little bumpy at the beginning, but picking up steam and working out well." 4/5 What do you like best about Hatch? The many integrations that Hatch offers with all of the different providers and CRMs is by far the best feature. Review collected by and hosted on G2.com. What do you dislike about Hatch? My biggest complaint is manually adding customers to a campaign. I wish it were easier to bulk upload into a specific campaign. Review collected by and hosted on G2.com. Recommendations to others considering Hatch: Have a plan and start slow. This is something that can get unmanageable very quickly. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Connection rate Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 7/7/2022 "Changed The Game" 5/5 What do you like best about Hatch? The ease of creating campaigns and the set it and forget it approach. It launched our business into the future and optimized us. Review collected by and hosted on G2.com. What do you dislike about Hatch? In the beginning, support was not helpful. However, as of late, support has been fantastic. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Sales follow-ups, review campaigns, speed to getting new leads, and customer feedback. Review collected by and hosted on G2.com. 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