--- title: Hatch Reviews meta\_title: 'Hatch Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how Hatch works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 77 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Hatch Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **automation capabilities** of Hatch, streamlining communication and lead management efficiently. [(11 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692358&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Hatch, enjoying its seamless integration and straightforward functionality. [(10 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692751&qs=pros-and-cons#reviews) Users value the **responsive customer support** from Hatch, enhancing their engagement and overall experience significantly. [(8 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692121&qs=pros-and-cons#reviews) Users find Hatch to be **super helpful** , particularly appreciating its ease of use and effective lead management features. [(8 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957954&qs=pros-and-cons#reviews) Users value the **fantastic customer support** from Hatch, enhancing their experience and integration with existing systems. [(6 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692460&qs=pros-and-cons#reviews) Users experience **poor customer support** availability, making it challenging to get timely assistance when needed. [(5 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692135&qs=pros-and-cons#reviews) Users are frustrated by the **missing features** in Hatch, such as lack of Facebook Messenger integration and incomplete functions. [(4 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692176&qs=pros-and-cons#reviews) Users find the **complexity** of creating settings and formulas within Hatch frustrating, impacting their overall experience. [(3 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692408&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , requiring practice and support to navigate the software effectively. [(3 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692792&qs=pros-and-cons#reviews) Users often face **message management challenges** due to insufficient visibility and limited scheduling options, affecting efficiency. [(3 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957953&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hatch ##### 1. Automation Users value the **automation capabilities** of Hatch, streamlining communication and lead management efficiently. [ See 11 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692358&qs=pros-and-cons#reviews) See Related User Reviews ![Denise P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Denise P.") DP Denise P. Small-Business (50 or fewer emp.) 5.0/5 "Hatch~ Best Messaging Platform!!!" What do you like about Hatch? The intergration with AI is vital to our business. We have several campaigns with AI Bots who communicat with our customers, gather all of the necess ![Gerald V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerald V.") GV Gerald V. Small-Business (50 or fewer emp.) 4.5/5 "Started bad but it now its good" What do you like about Hatch? It does a great job if it is set up correctly. It helps you keep in touch with interested custopmers. ##### 2. Ease of Use Users appreciate the **ease of use** of Hatch, enjoying its seamless integration and straightforward functionality. [ See 10 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692751&qs=pros-and-cons#reviews) See Related User Reviews SW Selina W. Small-Business (50 or fewer emp.) 5.0/5 "User friendly" What do you like about Hatch? Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ##### 3. Customer Engagement Users value the **responsive customer support** from Hatch, enhancing their engagement and overall experience significantly. [ See 8 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692121&qs=pros-and-cons#reviews) See Related User Reviews ![Gerald V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerald V.") GV Gerald V. Small-Business (50 or fewer emp.) 4.5/5 "Started bad but it now its good" What do you like about Hatch? It does a great job if it is set up correctly. It helps you keep in touch with interested custopmers. ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ##### 4. Helpful Users find Hatch to be **super helpful** , particularly appreciating its ease of use and effective lead management features. [ See 8 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957954&qs=pros-and-cons#reviews) See Related User Reviews SW Selina W. Small-Business (50 or fewer emp.) 5.0/5 "User friendly" What do you like about Hatch? Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ##### 5. Customer Support Users value the **fantastic customer support** from Hatch, enhancing their experience and integration with existing systems. [ See 6 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692460&qs=pros-and-cons#reviews) See Related User Reviews SW Selina W. Small-Business (50 or fewer emp.) 5.0/5 "User friendly" What do you like about Hatch? Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ### 5 Cons or Disadvantages of Hatch ##### 1. Poor Customer Support Users experience **poor customer support** availability, making it challenging to get timely assistance when needed. [ See 5 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692135&qs=pros-and-cons#reviews) See Related User Reviews ![Randall K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall K.") RK Randall K. Small-Business (50 or fewer emp.) 4.5/5 "Invaluable tool to facilitate customer communication" What do you dislike about Hatch? Very few issues, but occasionally need help with messages that don't trigger properly - buit the support team is simply fantastic. ![Jocelyn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jocelyn F.") JF Jocelyn F. Small-Business (50 or fewer emp.) 4.5/5 "We love Hatch!" What do you dislike about Hatch? my only complaint is that creating settings and formulas within campaigns can be a bit confusing. Luckily, the customer support team is really great a ##### 2. Missing Features Users are frustrated by the **missing features** in Hatch, such as lack of Facebook Messenger integration and incomplete functions. [ See 4 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692176&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Happy with Hatch and their support teams" What do you dislike about Hatch? I want dark mode for the new beta background, I am visually impaired and white screens lose information for me and can cause serious headaches. ![Ashley H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley H.") AH Ashley H. Mid-Market (51-1000 emp.) 5.0/5 "Hatch has been amazing for our business!" What do you dislike about Hatch? The don't yet integrate with Facebook messenger. ##### 3. Complexity Users find the **complexity** of creating settings and formulas within Hatch frustrating, impacting their overall experience. [ See 3 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692408&qs=pros-and-cons#reviews) See Related User Reviews ![Savannah J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Savannah J.") SJ Savannah J. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use and understand -- Great support" What do you dislike about Hatch? New UI isn't as intuitive and is a little buggy. ![Jocelyn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jocelyn F.") JF Jocelyn F. Small-Business (50 or fewer emp.) 4.5/5 "We love Hatch!" What do you dislike about Hatch? my only complaint is that creating settings and formulas within campaigns can be a bit confusing. Luckily, the customer support team is really great a ##### 4. Learning Curve Users find the **learning curve challenging** , requiring practice and support to navigate the software effectively. [ See 3 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692792&qs=pros-and-cons#reviews) See Related User Reviews ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you dislike about Hatch? It's a little tricky to get the hang of! But practice makes perfect. ![Jocelyn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jocelyn F.") JF Jocelyn F. Small-Business (50 or fewer emp.) 4.5/5 "We love Hatch!" What do you dislike about Hatch? my only complaint is that creating settings and formulas within campaigns can be a bit confusing. Luckily, the customer support team is really great a ##### 5. Message Management Users often face **message management challenges** due to insufficient visibility and limited scheduling options, affecting efficiency. [ See 3 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957953&qs=pros-and-cons#reviews) See Related User Reviews ![Randall K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall K.") RK Randall K. Small-Business (50 or fewer emp.) 4.5/5 "Invaluable tool to facilitate customer communication" What do you dislike about Hatch? Very few issues, but occasionally need help with messages that don't trigger properly - buit the support team is simply fantastic. SM Samantha M. Small-Business (50 or fewer emp.) 5.0/5 "Great Experience" What do you dislike about Hatch? I don't like having to click on several things to see who is in each campaign. A running list of all messages that have gone out would be nice. ## Top-Rated Alternatives [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ View All Alternatives ](https://www.g2.com/products/hatchify-hatch/competitors/alternatives) ![Jon M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon M.") JM Jon M. SPECIAL PROJECTS Small-Business (50 or fewer emp.) 7/7/2022 "Hatch is taking us to the next level." 4.5/5 What do you like best about Hatch? Customer service has been incredibly patient and helpful. Blair has been killing it. Review collected by and hosted on G2.com. What do you dislike about Hatch? The app is to basic. I have sales reps on the road a majority of the day and if a customer calls them it is through a call forwarding and they don't know who is calling them. Not the end of the world. But it would be great to have a more robust app Review collected by and hosted on G2.com. Recommendations to others considering Hatch: Have someone that can spend the time to make the tool work for you. It has a lot of potential if one spends the time to roll it out properly in their company. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? managing at scale. Our sales reps are busy and it's hard to keep up with everyone. Hatch is incredibly helpful in making some simple touch point campaign to help the customer feel taken care of Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ray T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ray T.") RT Ray T. D Small-Business (50 or fewer emp.) 7/11/2022 "Hatch is a Game Changer" 5/5 What do you like best about Hatch? Our entire team can collaborate in real-time to react to our customers through text and email. We can see everything that we have said for context and manage the customer's experience without having to make them repeat themselves. We have also created many custom campaigns to control our customer journey through the sales process and make sure their needs are addressed and the messaging is tailored to their individual journey. Review collected by and hosted on G2.com. What do you dislike about Hatch? We do not have full control over when some of the messaging triggers. Being able to set custom holidays for our business and the ability to separate Sunday and Saturday messaging. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Keeping all of our active customers moving in the sales funnel and allowing our entire team to stay on the same page with each customer and address their needs accurately. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kali B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kali B.") KB Kali B. Head Coach - Fastpitch Softball Small-Business (50 or fewer emp.) 6/10/2022 "Hatch Does All the Heavy Lifting for You" 4.5/5 What do you like best about Hatch? The best feature that Hatch offers for my business is the automatic text campaigns. Speed to Lead is a real thing and Hatch helps to make sure you get to your lead immediately, while they're still at the peak of their interest. Review collected by and hosted on G2.com. What do you dislike about Hatch? If I had to choose something, I think the interface could be a little more efficient. Review collected by and hosted on G2.com. Recommendations to others considering Hatch: Hatch is helpful with instant lead engagement, rehash, and as just a texting platform for people who prefer to text. It's invaluable, really, and an asset to our company. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Hatch sends out a text message to all new leads to introduce ourselves and provides the link for a lead to book a consultation online. Many leads book right from there. Also, people are so hesitant to answer calls from numbers they don't recognize. A text message is the best way to reach people these days. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Grace H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grace H.") GH Grace H. CEO Small-Business (50 or fewer emp.) 1/6/2023 "Overall, great!" 4.5/5 What do you like best about Hatch? I love being able to easily contact customers and setup automated campaigns. Review collected by and hosted on G2.com. What do you dislike about Hatch? The IT side can be glitchy. I've had customers not launch into a campaign. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? I like the documentation of customer communication for our records. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JM jodie m. Mid-Market (51-1000 emp.) 2/14/2023 "Great Results Immediately!" 5/5 What do you like best about Hatch? Using Hatch gives our potential customers the opportunity to communicate in the fashion they prefer. Review collected by and hosted on G2.com. What do you dislike about Hatch? Hatch has brought in over $1M in net sales in 3 months. There is nothing negative about this. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Hatch is giving our potential customers the option to text vs making a telephone call to make an appointment for an In-Home Consultation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Danetta D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danetta D.") DD Danetta D. GM Small-Business (50 or fewer emp.) 12/22/2022 "Loving Hatch" 5/5 What do you like best about Hatch? Most people enjoy the ease of texting vs emails or talking. Hatch provides an easy way to do this and keeps records of it all! Review collected by and hosted on G2.com. What do you dislike about Hatch? I have not found anything we do not like so far. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Makes communication with customers much easier! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Aden R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aden R.") AR Aden R. Director Of Operations, Marketing And Business Development Small-Business (50 or fewer emp.) 12/21/2022 "Very satisfied with the platform and service" 5/5 What do you like best about Hatch? The platform is user friendly and my account manager Matt is always available to assist Review collected by and hosted on G2.com. What do you dislike about Hatch? There is nothing I Dislike. Everything we need, the software can do Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Hatch is solving Our speed to leed issue, ensuring that our clients are contacted immediately Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JF Joey F. General Manager Small-Business (50 or fewer emp.) 6/21/2022 "Great Program & Easy To Use" 5/5 What do you like best about Hatch? The best aspect of Hatch is how easy it makes it for our customers to communicate with us. We've found people much more willing to get back to us when it's made easy for them via text or email, and the results have been great. Review collected by and hosted on G2.com. What do you dislike about Hatch? We have a little confusion every now and then as the automation that pulls people into Hatch means they may get a message after we've spoken to them separately. However, I'd much rather have this problem of occasional overcommunication rather than the opposite. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? The biggest problem Hatch is solving is making it easier to get back to people after their initial appointment and actually getting them to respond. The benefit has been hatch becoming a significant part of our robust rehash and outbound efforts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Johnny M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Johnny M.") JM Johnny M. Sales Manager Small-Business (50 or fewer emp.) 6/16/2022 "Very useful for a busy Sales Manager" 4.5/5 What do you like best about Hatch? I do not have the time or energy to reach out 7-10 times to every single lead we get when sales are not closed same day, this picks up the slack. The automated portion of the program is very helpful. Review collected by and hosted on G2.com. What do you dislike about Hatch? I wish there was an easier way to have it "re-hash" people who were sitting in our CRM for a few weeks. There is no easy way to go in and add a list of emails or phone numbers to the rehash program and have it nurture them without reaching out to my representatives. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Most customers reach out after 3-5 connections but sales representatives only reach out 1-2 times. This gets much more feedback from customers as to why they are not closing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") CM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 12/23/2022 "Great Service From Hatch" 5/5 What do you like best about Hatch? Being able to quickly get messages sent to customers! Review collected by and hosted on G2.com. What do you dislike about Hatch? I don't really have much to dislike about Hatch? Maybe updates to the app on your phone? Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? We were having difficulty reaching older leads, and now that I have a campaign set for them, we are reaching more old leads than ever! Review collected by and hosted on G2.com. 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