--- title: Hatch Reviews meta\_title: 'Hatch Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how Hatch works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 77 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Hatch Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **automation capabilities** of Hatch, streamlining communication and lead management efficiently. [(11 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692358&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Hatch, enjoying its seamless integration and straightforward functionality. [(10 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692751&qs=pros-and-cons#reviews) Users value the **responsive customer support** from Hatch, enhancing their engagement and overall experience significantly. [(8 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692121&qs=pros-and-cons#reviews) Users find Hatch to be **super helpful** , particularly appreciating its ease of use and effective lead management features. [(8 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957954&qs=pros-and-cons#reviews) Users value the **fantastic customer support** from Hatch, enhancing their experience and integration with existing systems. [(6 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692460&qs=pros-and-cons#reviews) Users experience **poor customer support** availability, making it challenging to get timely assistance when needed. [(5 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692135&qs=pros-and-cons#reviews) Users are frustrated by the **missing features** in Hatch, such as lack of Facebook Messenger integration and incomplete functions. [(4 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692176&qs=pros-and-cons#reviews) Users find the **complexity** of creating settings and formulas within Hatch frustrating, impacting their overall experience. [(3 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692408&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , requiring practice and support to navigate the software effectively. [(3 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692792&qs=pros-and-cons#reviews) Users often face **message management challenges** due to insufficient visibility and limited scheduling options, affecting efficiency. [(3 mentions)](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957953&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hatch ##### 1. Automation Users value the **automation capabilities** of Hatch, streamlining communication and lead management efficiently. [ See 11 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692358&qs=pros-and-cons#reviews) See Related User Reviews ![Denise P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Denise P.") DP Denise P. Small-Business (50 or fewer emp.) 5.0/5 "Hatch~ Best Messaging Platform!!!" What do you like about Hatch? The intergration with AI is vital to our business. We have several campaigns with AI Bots who communicat with our customers, gather all of the necess ![Gerald V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerald V.") GV Gerald V. Small-Business (50 or fewer emp.) 4.5/5 "Started bad but it now its good" What do you like about Hatch? It does a great job if it is set up correctly. It helps you keep in touch with interested custopmers. ##### 2. Ease of Use Users appreciate the **ease of use** of Hatch, enjoying its seamless integration and straightforward functionality. [ See 10 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692751&qs=pros-and-cons#reviews) See Related User Reviews SW Selina W. Small-Business (50 or fewer emp.) 5.0/5 "User friendly" What do you like about Hatch? Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ##### 3. Customer Engagement Users value the **responsive customer support** from Hatch, enhancing their engagement and overall experience significantly. [ See 8 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692121&qs=pros-and-cons#reviews) See Related User Reviews ![Gerald V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerald V.") GV Gerald V. Small-Business (50 or fewer emp.) 4.5/5 "Started bad but it now its good" What do you like about Hatch? It does a great job if it is set up correctly. It helps you keep in touch with interested custopmers. ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ##### 4. Helpful Users find Hatch to be **super helpful** , particularly appreciating its ease of use and effective lead management features. [ See 8 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957954&qs=pros-and-cons#reviews) See Related User Reviews SW Selina W. Small-Business (50 or fewer emp.) 5.0/5 "User friendly" What do you like about Hatch? Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ##### 5. Customer Support Users value the **fantastic customer support** from Hatch, enhancing their experience and integration with existing systems. [ See 6 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692460&qs=pros-and-cons#reviews) See Related User Reviews SW Selina W. Small-Business (50 or fewer emp.) 5.0/5 "User friendly" What do you like about Hatch? Hatch is very easy to use and does a great job! Matt took time to show us all of the different features in Hatch and was very patient with all of our ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you like about Hatch? As a new customer, I am incredibly excited about using Hatch software to grow our business and generate more leads. From the moment I started explorin ### 5 Cons or Disadvantages of Hatch ##### 1. Poor Customer Support Users experience **poor customer support** availability, making it challenging to get timely assistance when needed. [ See 5 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692135&qs=pros-and-cons#reviews) See Related User Reviews ![Randall K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall K.") RK Randall K. Small-Business (50 or fewer emp.) 4.5/5 "Invaluable tool to facilitate customer communication" What do you dislike about Hatch? Very few issues, but occasionally need help with messages that don't trigger properly - buit the support team is simply fantastic. ![Jocelyn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jocelyn F.") JF Jocelyn F. Small-Business (50 or fewer emp.) 4.5/5 "We love Hatch!" What do you dislike about Hatch? my only complaint is that creating settings and formulas within campaigns can be a bit confusing. Luckily, the customer support team is really great a ##### 2. Missing Features Users are frustrated by the **missing features** in Hatch, such as lack of Facebook Messenger integration and incomplete functions. [ See 4 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692176&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Happy with Hatch and their support teams" What do you dislike about Hatch? I want dark mode for the new beta background, I am visually impaired and white screens lose information for me and can cause serious headaches. ![Ashley H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley H.") AH Ashley H. Mid-Market (51-1000 emp.) 5.0/5 "Hatch has been amazing for our business!" What do you dislike about Hatch? The don't yet integrate with Facebook messenger. ##### 3. Complexity Users find the **complexity** of creating settings and formulas within Hatch frustrating, impacting their overall experience. [ See 3 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692408&qs=pros-and-cons#reviews) See Related User Reviews ![Savannah J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Savannah J.") SJ Savannah J. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use and understand -- Great support" What do you dislike about Hatch? New UI isn't as intuitive and is a little buggy. ![Jocelyn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jocelyn F.") JF Jocelyn F. Small-Business (50 or fewer emp.) 4.5/5 "We love Hatch!" What do you dislike about Hatch? my only complaint is that creating settings and formulas within campaigns can be a bit confusing. Luckily, the customer support team is really great a ##### 4. Learning Curve Users find the **learning curve challenging** , requiring practice and support to navigate the software effectively. [ See 3 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1692792&qs=pros-and-cons#reviews) See Related User Reviews ![Logan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Logan D.") LD Logan D. Small-Business (50 or fewer emp.) 5.0/5 "A Promising Tool for Growing Our Business" What do you dislike about Hatch? It's a little tricky to get the hang of! But practice makes perfect. ![Jocelyn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jocelyn F.") JF Jocelyn F. Small-Business (50 or fewer emp.) 4.5/5 "We love Hatch!" What do you dislike about Hatch? my only complaint is that creating settings and formulas within campaigns can be a bit confusing. Luckily, the customer support team is really great a ##### 5. Message Management Users often face **message management challenges** due to insufficient visibility and limited scheduling options, affecting efficiency. [ See 3 mentions ](https://www.g2.com/products/hatchify-hatch/reviews?filters%5Bsentiment_snippet%5D=1957953&qs=pros-and-cons#reviews) See Related User Reviews ![Randall K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall K.") RK Randall K. Small-Business (50 or fewer emp.) 4.5/5 "Invaluable tool to facilitate customer communication" What do you dislike about Hatch? Very few issues, but occasionally need help with messages that don't trigger properly - buit the support team is simply fantastic. SM Samantha M. Small-Business (50 or fewer emp.) 5.0/5 "Great Experience" What do you dislike about Hatch? I don't like having to click on several things to see who is in each campaign. A running list of all messages that have gone out would be nice. ## Top-Rated Alternatives [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ View All Alternatives ](https://www.g2.com/products/hatchify-hatch/competitors/alternatives) GA Gina A. Customer Service Representative Small-Business (50 or fewer emp.) 1/3/2023 "After some issues during initial set up, we were contacted by Heath Rivers to resolve." 5/5 What do you like best about Hatch? After some issues during the initial setup, we were contacted by Heath Rivers to resolve them. Health has much knowledge, is friendly, responsible, on time and worked through our account with patience and understanding. Review collected by and hosted on G2.com. What do you dislike about Hatch? Our initial onboarding was not processed correctly. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Heath Rivers contacted us to resolve our issues. Health has much knowledge, is friendly, responsible, on time and worked through our account with patience and understanding. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SF Sherri F. Small-Business (50 or fewer emp.) 2/10/2023 "Helps maintain privacy" 5/5 What do you like best about Hatch? The ability to text our customers from our office without having to give up privacy by using our personal cell phones. Review collected by and hosted on G2.com. What do you dislike about Hatch? So far, I've not found anything about them that I don't like. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Hatch solved an important problem for us by having a feature allowing us to text from the office without having to give up privacy by using a personal cell phone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Small-Business (50 or fewer emp.) 12/23/2022 "Outreach done right" 5/5 What do you like best about Hatch? The automation behind outreach that Hatch can provide, from voicemail drop to texting to even email drip campaigns, is seamless and easy to use. There's unlimited potential that your business can dive into. Review collected by and hosted on G2.com. What do you dislike about Hatch? There's some quirky reporting features that don't always sync with current date. It usually corrects itself after a day or two but it's hard to track in real time how many texts/emails are going out each day for each campaign. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Hatch solves outreaching large quantities of potential customers through text and email. As a business, it's hard to ask one person to text or email hundreds of people a day to ask about their interest level in a project. Hatch does all that for you and more. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jennifer G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer G.") JG Jennifer G. Director of Administrative Operations Small-Business (50 or fewer emp.) 2/10/2023 "An Easy To Use Service" 4/5 What do you like best about Hatch? The most helpful thing about Hatch is that it provides our business with a way to communicate to our customers through automated messages. Review collected by and hosted on G2.com. What do you dislike about Hatch? Truthfully, I don't see a downside to using Hatch and there is not anything that our company does not like about it. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Hatch has given our company a easy to use platform for us to communicate to customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 5/25/2023 "Great Software" 4/5 What do you like best about Hatch? Hatch really helped us increase our sales. Very easy to use with great functionality. Review collected by and hosted on G2.com. What do you dislike about Hatch? The customer service could have been a bit better. The response time took a few days sometimes but other than that nothing I disliked about the product. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Hatch has really helped us solve our SMS marketing issues. We did not have an automated solution before and this has been amazing. It has also provided us a live chat to communicate with customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Crystal R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Crystal R.") CR Crystal R. Small-Business (50 or fewer emp.) 4/5/2023 "Hatch is user- friendly" 4/5 What do you like best about Hatch? Hatch is user-friendly, well-organized, customizable and efficient. Review collected by and hosted on G2.com. What do you dislike about Hatch? I do not have anything bad to say about Hatch at this time. I think better training videos would be a great help. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Hatch is assisting in quicker responses to our leads and creating a better follow up process for leads that do not set immediatly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Candice B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Candice B.") CB Candice B. Enterprise (\> 1000 emp.) 2/11/2023 "Ease of use is great. From one screen I can reach hundreds of customers." 5/5 What do you like best about Hatch? I've earned additional sales through Hatch. What's not to love about that. Review collected by and hosted on G2.com. What do you dislike about Hatch? Difficult to upload contacts to a campaign. Better explanation needed during training. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Opens new quick and convenient line of communication to more customers resulting in more sales opportunities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/25/2023 "Extremely useful for me to use" 5/5 What do you like best about Hatch? I love that I am able to "set it and forget it". Hatch allows me to put in a schedule and never have to worry about it again. Review collected by and hosted on G2.com. What do you dislike about Hatch? I do not have anything negative to say. It may have some downfalls that need to be addressed, but I am unaware of any of them. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Hatch allows for easy of use and plan for success Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KA Kyle A. Small-Business (50 or fewer emp.) 2/10/2023 "Hatch has helped us automate and enhance communication and follow up with our customer base." 5/5 What do you like best about Hatch? I like the straightforward platform, and it integrates well with our CRM. Review collected by and hosted on G2.com. What do you dislike about Hatch? Sometimes the communication between app, web, and text doesn't all push. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? Build a follow-up tool and easy communication process for the sales team and customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SM Samantha M. Operations Manager Small-Business (50 or fewer emp.) 1/6/2023 "Great Experience" 5/5 What do you like best about Hatch? Hatch saves me so much time reaching out to our customers. Review collected by and hosted on G2.com. What do you dislike about Hatch? I don't like having to click on several things to see who is in each campaign. A running list of all messages that have gone out would be nice. Review collected by and hosted on G2.com. What problems is Hatch solving and how is that benefiting you? No problems so far. Review collected by and hosted on G2.com. 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