--- title: Hatch Reviews meta_title: 'Hatch Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 77 reviews by the users' company size, role or industry to find out how Hatch works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 77 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hatch Reviews **Vendor:** Hatch **Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 77 ## About Hatch Hatch is the only customer communication platform designed for bottom-line growth. With your outreach and follow-up on autopilot, plus custom AI agents that text with your leads and customers, you can turn more leads into appointments, sales, and repeat customers without the overhead costs. Satisfy customers, alleviate employee burdens, and scale your revenue with Hatch. ## Hatch Pros & Cons **What users like:** - Users value the **automation capabilities** of Hatch, streamlining communication and enhancing customer engagement effortlessly. (11 reviews) - Users appreciate the **ease of use** of Hatch, valuing its straightforward platform and seamless integration with CRM systems. (10 reviews) - Users value the **excellent customer engagement** of Hatch, enhancing support and communication for better user experiences. (8 reviews) - Users find Hatch to be **incredibly helpful** for quick lead setup and seamless CRM integration. (8 reviews) - Users value the **fantastic customer support** from Hatch, enhancing user experience through attentive assistance and integration options. (6 reviews) - Integrations (5 reviews) - CRM Integration (4 reviews) - Easy Communication (4 reviews) - Efficiency (4 reviews) - Features (4 reviews) **What users dislike:** - Users experience **poor customer support** availability, making it challenging to get timely assistance when needed. (5 reviews) - Users express concern over the **missing features** in Hatch, such as lack of Facebook Messenger integration and incomplete functions. (4 reviews) - Users find the **complexity of the interface** frustrating, citing confusion with settings and overwhelming functionality. (3 reviews) - Users find the **learning curve challenging** , noting confusion with settings and the complex interface despite good support. (3 reviews) - Users find the **message management system lacking** , requiring more options and clarity in campaign tracking and triggers. (3 reviews) - Users find the **poor UI** frustrating, citing issues with intuitiveness and excessive clicking to access information. (3 reviews) - Bugs (2 reviews) - Campaign Issues (2 reviews) - Chat Functionality (2 reviews) - Users find Hatch Rest to be **overpriced** , especially for those seeking basic functionality like a simple sound machine. (2 reviews) ## Hatch Reviews ### 1. Boundless **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon Y. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2022 **What do you like best about Hatch?** How user-friendly it is. It was also easy to learen and understand and teach new agents. I would recommend Hatch to other solar companies as well as other sales organizations **What do you dislike about Hatch?** Hatch works well for low scaling but can it be used at a higher capacity. **What problems is Hatch solving and how is that benefiting you?** Texting older potential customers. ### 2. Hatch has been a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Hatch?** We have seen instant results! We absolutely love our rep Cameron. He has been fantastic! **What do you dislike about Hatch?** We have No issues as of now. Hatch has been excellent. A better service Titian integration would be nice, but the work around a do get the job done. **What problems is Hatch solving and how is that benefiting you?** Follow up ### 3. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Hatch?** Hatch has been very helpful with the use of text messaging and automatic launch from the campaign. **What do you dislike about Hatch?** I don't see any negative aspects to the use of the Hatch program **What problems is Hatch solving and how is that benefiting you?** The automatic response to the potential lead is great. Being able to respond with messaging helps with people's busy lives. ### 4. A great team to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Hatch?** What I like best about Hatch is they are always willing to problem-solve with you and come up with new ideas to improve customer contact. **What do you dislike about Hatch?** I don't have a dislike at this time, thank you. **What problems is Hatch solving and how is that benefiting you?** Hatch allows us to have call center capabilities without the call center price tag. ### 5. Hatch for Home Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor H. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Hatch?** It is very useful for staying in touch with our current and potential customers without having to consistently be calling. It is extremely efficient especially with the app. **What do you dislike about Hatch?** There isn't anything I can think of that I dislike! I do wish when searching a customer in the contacts that the customer popped up first, it seems to show similar options and I have to search within the results for it. **Recommendations to others considering Hatch:** I would highly recommend this product for anyone who needs consistent communication with customers **What problems is Hatch solving and how is that benefiting you?** Staying in touch with customers, communicating with projects that are currently going on, and making our projects much more productive. ### 6. Shortens the time to first interation **Rating:** 4.5/5.0 stars **Reviewed by:** Erik H. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Hatch?** I think getting a rapid response to an inquiry is very good for establishing a connection with our customers. It allows us to get our foot in the door first. **What do you dislike about Hatch?** Setup can be a little daunting and there needs to be a better integration into the new ServiceTitan API **What problems is Hatch solving and how is that benefiting you?** Decreasing time to contact prospects. Rehashing dormant opportunities. It's helped streamline our inside sales team. ### 7. Hated It. Underwhelming. Doesn't work. Don't sign their contract. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2022 **What do you like best about Hatch?** I really liked the chat-to-text feature. **What do you dislike about Hatch?** The downsides are that this app is faking it until they make it. It is a half-baked tool that cannot be configured by the end-user. Everything from campaigns to workflows has to be done by hatch after going through their many 30-minute, weekly onboarding calls. We paid a total of two months ($250/mo) and the only hatch "strategy" that worked was the chat-to-text feature in their "speed to lead" strategy. After a month of their onboarding, the following strategies were still not up and running: sales follow-up, customer experience, nurture and reviews. You cannot demo this app on your own, it is actually done expertly on their demo call. On this call, you get to see all the bells and whistles and I was convinced this would be a great help for our service business....until, the onboarding starts and you immediately get the sense that 1) they are short-staffed 2) customer service reps don't know what their website and knowledgebase state 3) onboarding calls could have been reduced to one call, instead of rushing through 30-minute, weekly calls, before you are scheduled for another call a week down the road. They state that hatch communicates with getjobber.com (our CRM). It might work for some, but it never worked for us. The chats and emails that we were having in hatch never made it back to Jobber, so we had to switch back and forth between apps to make sure we didn't miss any important information. By this time, I've paid another month of service ($250/mo) and the campaigns and the workflows are still not up and running and they attempt to schedule a fourth onboarding call. This is when I stopped caring about hatch and started looking for an alternative. **What problems is Hatch solving and how is that benefiting you?** hatch is not solving any of our problems. It created more work and wasted our time. I started being more productive when i switched from hatch to Salespype.com...which I highly recommend you check out. ### 8. Great as an initial contact and for organizational handling of leads **Rating:** 3.5/5.0 stars **Reviewed by:** Steven F. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Hatch?** Helps me organize and manage our leads more efficiently. **What do you dislike about Hatch?** I'd like to be able to plug in a phone number to find a lead. For example, when someone calls a forwarded number we have on file, but leaves no message, it would be nice to find whom it was that tried calling us by entering the phone number into the search area. **Recommendations to others considering Hatch:** Great tool for organization. **What problems is Hatch solving and how is that benefiting you?** It provides an immediate response to an inquiry and we know getting back to the homeowner immdediately is essential. ### 9. Hatch is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Jon S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Hatch?** It does all of the work for you. They send everything automated. It takes the guesswork out of wondering when you should be following up with your customers. It has been the best thing we've added to our company! **What do you dislike about Hatch?** The only thing that's a downfall is each board costs extra. So you only have a limit and if you go over that limit they will charge you for each extra board. **Recommendations to others considering Hatch:** No other recommendations other than you need to use it! It works wonders! **What problems is Hatch solving and how is that benefiting you?** Automatic follow-ups to our customers. ### 10. Hatch is easy and manageable **Rating:** 4.0/5.0 stars **Reviewed by:** Jackie R. | Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2022 **What do you like best about Hatch?** I like that chat feature with clients. People who need to handle their home renos but have minimum time because of work this platform allows effective communication. **What do you dislike about Hatch?** I haven't yet found anything I do not like **Recommendations to others considering Hatch:** You can use hatch on your phone for interpersonal communication. **What problems is Hatch solving and how is that benefiting you?** Yes, Hatch is bridging a communication gap between people who work and need to handle business through texting communication with clients. ### 11. Wonderful app with incredibly supportive and dedicated staff **Rating:** 4.0/5.0 stars **Reviewed by:** Steven v. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Hatch?** Instant connection with customers through text or email **What do you dislike about Hatch?** No chat function and ai functionality, this would be awesome **What problems is Hatch solving and how is that benefiting you?** For me it avoids having to use a call center and virtually automates my appointment setting ### 12. Easy to use texting platform **Rating:** 4.0/5.0 stars **Reviewed by:** Erika H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Hatch?** I like that my CRM tool works with the software and campaigns are set up to automatically send to my customers. **What do you dislike about Hatch?** I don't like that the customer service team changes too often **Recommendations to others considering Hatch:** Text Request **What problems is Hatch solving and how is that benefiting you?** hatch allows me to send and receive texts to and from my customers and allows my entire customer service team to respond so the customers don't have to wait. ### 13. It's ok.... **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Hatch?** The instant response is wonderful. It keeps my leads a priority when I'm out and not able to respond. **What do you dislike about Hatch?** The app is garbage. If you get a response in the field, you don't have any contact info at hand and you can't dial out from the app. **Recommendations to others considering Hatch:** If you can be by your computer it will work great - they need to improve the app. **What problems is Hatch solving and how is that benefiting you?** The speed to response is helpful when I'm in the field or at events. I know my leads are being given priority. ### 14. Amazing Addition **Rating:** 4.0/5.0 stars **Reviewed by:** Patrick O. | Co-owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Hatch?** The additional features over other text platforms **What do you dislike about Hatch?** On boardinf could have been a bit better. **What problems is Hatch solving and how is that benefiting you?** Our original reaponse time and customer engagement has Substantially improved. ### 15. Review for Amazon Giftcard **Rating:** 4.0/5.0 stars **Reviewed by:** Anton T. | Sales Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Hatch?** I enjoy how easy the platform is to use. **What do you dislike about Hatch?** I dislike that there is no way to prevent automated imported contacts from salesforce to not be put in campaign if they were recently put in a campaign **What problems is Hatch solving and how is that benefiting you?** I haven't spoken to hatch about my issue yet. ### 16. Absolutely terrible experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Hatch?** While the product is cool, I would absolutely never recommend anyone use this based off the customer service. **What do you dislike about Hatch?** We were dodged by customer service, or flat lied to, for 8 months straight. We asked to end our membership 8 months ago (we were not on a 12-month contract) and are finally pending a refund. However, for 8 months support either lied to us or simply didn't reply to our emails. It's also extremely difficult to find contact information for anyone remotely helpful. **What problems is Hatch solving and how is that benefiting you?** No problems solved, no benefits. **Official Response from Aaron Adams:** > I'm so sorry to hear this was your experience. It's definitely not what should have happened at all! This is not aligned with our company mission and objectives in any way. I'm unable to look up your account information since this is an anonymous review, but if you're still having issues, please feel free to email me at aaron.adams@usehatchapp.com and I will put you in touch with the correct people as soon as possible. ### 17. Hatch helps keep in touch with the customer... **Rating:** 5.0/5.0 stars **Reviewed by:** Jason F. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Hatch?** Quick and easy. The program starts the conversation for you. **What do you dislike about Hatch?** Search engine could be better pm the website. It does not always work. **Recommendations to others considering Hatch:** Great tool for communicating with customers and keeping customers engaged with the project. **What problems is Hatch solving and how is that benefiting you?** Customer Care team is always on point. ### 18. Useful Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Hatch?** We keep tabs and follow up on all of our opportunities. **What do you dislike about Hatch?** Lots of turnover with the account reps. Also have some issues with sending on holidays when we request no holidays. **Recommendations to others considering Hatch:** Make sure you know all its capabilities. It is very powerful and I feel like we have not utilized it to its full potential. **What problems is Hatch solving and how is that benefiting you?** We don't miss following up with any customers. ### 19. A little bumpy at the beginning, but picking up steam and working out well. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Hatch?** The many integrations that Hatch offers with all of the different providers and CRMs is by far the best feature. **What do you dislike about Hatch?** My biggest complaint is manually adding customers to a campaign. I wish it were easier to bulk upload into a specific campaign. **Recommendations to others considering Hatch:** Have a plan and start slow. This is something that can get unmanageable very quickly. **What problems is Hatch solving and how is that benefiting you?** Connection rate ### 20. Changed The Game **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Hatch?** The ease of creating campaigns and the set it and forget it approach. It launched our business into the future and optimized us. **What do you dislike about Hatch?** In the beginning, support was not helpful. However, as of late, support has been fantastic. **What problems is Hatch solving and how is that benefiting you?** Sales follow-ups, review campaigns, speed to getting new leads, and customer feedback. ### 21. It has not been very effective when reaching out. **Rating:** 0.5/5.0 stars **Reviewed by:** Donna P. | Sales support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2022 **What do you like best about Hatch?** I enjoy the fact we are reaching out to clients we may not have had time to reach otherwise. **What do you dislike about Hatch?** The team is not paying attention to who they are reaching out to in their mass communication. **What problems is Hatch solving and how is that benefiting you?** We can revisit customers that we may not have had the opportunity before. **Official Response from Aaron Adams:** > Hello Donna, Thank you for your review. I was curious if you were having issues with your team not paying attention or our team? If we can help, we'd love to! Feel free to use our new Live Chat support option inside your Hatch App to reach out directly to one of our agents. I'm sorry you're feeling frustrated! We'd love to help you reach more clients the way you'd like to! Aaron ### 22. Great for speed to lead **Rating:** 4.5/5.0 stars **Reviewed by:** Alex D. | Vp, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Hatch?** Works well for our SDR department to respond to leads quickly **What do you dislike about Hatch?** The intregrations can take a few days to set up **What problems is Hatch solving and how is that benefiting you?** Contacting leads ASAP upon receiving ### 23. Extremely efficient at increasing customer contact; beat the competition! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Hatch?** Speed to contact, automated and consistent response **What do you dislike about Hatch?** inability to have multiple phone lines in the same account **What problems is Hatch solving and how is that benefiting you?** beating competition to first contact and keeping response consistent ### 24. Best tool for customer engagement out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Hatch?** Ease of use and all encompassing dashboard **What do you dislike about Hatch?** Campaigns can clog and need proactive attention from user to remedy **Recommendations to others considering Hatch:** A quality addition to our customer engagement and communication **What problems is Hatch solving and how is that benefiting you?** All text communications with customer database to help organize, simply, and occasionally automate that process ### 25. A great idea, with some glaring issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Hatch?** The ability to connect with and automate conversations with our customers - past & present. **What do you dislike about Hatch?** Many features to set up areas require the company set up, which results is delays - especially for time-sensitive projects. **What problems is Hatch solving and how is that benefiting you?** Rehash, sales followups. ### 26. Looking forward to seeing the results in the near future **Rating:** 4.5/5.0 stars **Reviewed by:** Allie P. | Director of Marketing & Customer Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Hatch?** Reasons we switched from Podium to Hatch: 1. Online portal is user-friendly with separate, clean, & succinct dashboards for each department and sales consultant. 2. Multiple phone numbers & chatbot extensions 3. Phone call features within the system along with call forwarding 4. Excellent salesforce integration of logging all points of contact with clients through the platform. I know this is now a feature Podium promotes, but it’s a little too late for us. 5. Ability to setup & ease of use of auto campaigns for instant response to new leads and with integrations to our lead generation sources 6. Ability to setup & ease of use of auto campaigns for follow up, for canceled appointments to get leads to reschedule, and for appointment reminders to clients 7. The ability to customize which clients are entered into a select campaign based on certain criteria within salesforce & having the option to add/remove someone manually. 8. Templates for use outside of campaigns 9. Text, email, and voicemail drop features 10. Ease to archive & access archived conversations 11. Reporting & tracking data features 12. Ability to schedule individual texts & emails to go out at a future date/time individually to clients 13. Client profiles to view contact information, past conversations, internal notes, & internal reminders. 14. Support team & customer success managers are incredibly prompt in response times & resolving issues. 15. Hatch has other product features, including review generation, but we have not opted into purchasing those yet. 16. The HATCH platform is already being utilized more effectively by 2/3 of our company’s departments. Service will be the last to make the switch, but service was also the only one who was very active on Podium’s platform. 17. Ability for the team to opt-in & out of text & email notifications for client responses. 18. It is mobile-friendly while their app is in development which we’ve been offered to participate in the Beta testing of the app starting within the next month. 19. Ability to get rid of notifications/mark an incoming message as read and place in a designated column to show someone is working with that person or that they still need to be responded to etc. 20. All these benefits at a lower price than Podium. The only feature I am aware of that Podium has that Hatch does not offer (& has not stated is on the product future roadmap) is the ability to ask & receive invoice payments. Our team did not utilize this feature enough with Podium to have it affect our decision to switch platforms. **What do you dislike about Hatch?** Help desk tickets are not easy to track/ follow up on as of right now. The current system on the customer side is an excessive email chain which can get quite cumbersome and hard to follow on what next steps are or what the current status of a help desk ticket is. **Recommendations to others considering Hatch:** Try to get Blair Mumford as your Customer Success Manager. I would also recommend thinking out as much as possible how many boards you'll have and in what order you'd prefer to have them in because once setup, those boards cannot be rearranged. **What problems is Hatch solving and how is that benefiting you?** We were previously using another texting platform that was not user-friendly & messy. Hatch also solved issues with consistent follow-up for our sales consultants. It also solved an issue of logging all contacts with clients in salesforce we were previously experiencing. ### 27. Excellent for Follow-up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Hatch?** Hatch does an excellent job of making sure we follow up with customers - checking on estimates, confirming scheduled dates, and just keeping them informed of progress. We use it every day to help manage our business. **What do you dislike about Hatch?** Sometimes customers get irritated with too much follow-up and believe we are nagging or pestering them **What problems is Hatch solving and how is that benefiting you?** They have solved all the issues we currently have. - [View Hatch pricing details and edition comparison](https://www.g2.com/products/hatchify-hatch/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+06%3A16%3A52+-0500&secure%5Bsession_id%5D=a162c486-ed72-4df0-a0e9-43da919346da&secure%5Btoken%5D=d30fa876ac1b7dcd62183d8cf47ee7547365d73fc7d5f5201d7800992c6415c2&format=llm_user) ## Hatch Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Generative AI** - AI Text Generation - AI Text Summarization **Infrastructure** - Networking - Virtual Machines - Security **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top Hatch Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,024 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,032 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,173 reviews)