It significantly simplifies our IT operations. We’re seeing fewer tickets, and more issues are being resolved automatically. Review collected by and hosted on G2.com.

No downsides so far. Really gave a push to better IT experience. Review collected by and hosted on G2.com.

I like that Harmony fixes my issues without having to wait for assistance. I use its AI assistant by just talking with it, and it solves my issues. The initial setup was very simple, and these aspects make Harmony quite valuable to me. Review collected by and hosted on G2.com.

It missed some features. I want to be able to add a custom function. Review collected by and hosted on G2.com.

I use Harmony for managing IT workflows, and I really like how it's integrated and next generation. The AI feature is particularly impressive as it speeds up any workflow I have. The initial setup was super fast, which was a pleasant surprise. Review collected by and hosted on G2.com.

It needs more integrations such as desktop management. Review collected by and hosted on G2.com.

The multiple built-in integration with known systems Review collected by and hosted on G2.com.

Because this is a new tool, we had to run a long POC to really see the benefits. After that, it proved to be a very useful tool. Review collected by and hosted on G2.com.

The AI agent is highly effective and significantly reduces time and effort for both end users and IT administrators.

Since Harmony agents are integrated into the system, they have access to relevant data, enabling faster and more efficient issue resolution. Review collected by and hosted on G2.com.

Overall, the solution works well and delivers value. There are a few minor areas that could be improved, but nothing critical. Review collected by and hosted on G2.com.

I use Harmony mainly for IT tickets and AI and asset management. I really like that Harmony can answer simple questions and resolve simple tickets without me being involved, which has cut my day-to-day tickets by 20%. The initial setup of Harmony was very easy for me. Review collected by and hosted on G2.com.

the asset management Review collected by and hosted on G2.com.

The ui is super simple. I connected a few services, and tickets immediately started getting resolved.

It helped me solve 65% of tickets in just one week. Review collected by and hosted on G2.com.

For now, I am happy with the coverage of the product for my needs Review collected by and hosted on G2.com.

•⁠ ⁠Works across IT, HR, and other teams

•⁠ ⁠Great for onboarding/offboarding automation

•⁠ ⁠Reduces manual coordination Review collected by and hosted on G2.com.

Still expanding features for non-IT use cases Review collected by and hosted on G2.com.

Strong AI-driven automation that reduces manual IT tasks.

Clean and modern interface that is easy to navigate.

Ability to centralize multiple IT processes in one platform.

Forward-looking product vision with focus on autonomous workflows. Review collected by and hosted on G2.com.

Initial setup and configuration can be complex.

Limited transparency around how AI decisions are made.

Documentation and onboarding could be improved.

May require fine-tuning to fully match organizational needs. Review collected by and hosted on G2.com.

Very easy to use, helpful in assets management. Review collected by and hosted on G2.com.

I don't have any for now. Everything that was missing, was handled by the team and add to our account. Review collected by and hosted on G2.com.