Harmony takes a lot of pressure off smaller teams. The AI agents handle routine tasks with minimal supervision, which feels like having extra support without increasing headcount. Even during busy periods, the system continues to run reliably and keeps things moving. Review collected by and hosted on G2.com.

The initial role and permission setup required careful planning. After going live, we had to revisit and adjust a few configurations. It’s manageable overall, but it’s worth noting upfront. Review collected by and hosted on G2.com.

I like that Harmony is automating a lot of our manual flows, making IT really autonomous and saving a lot of time for the team. The employees are super happy with the response times and resolution time. The team was great in helping us onboard and see value really fast. Setting up Harmony was super easy, and the platform is also super easy to use. Review collected by and hosted on G2.com.

Nothing really they are great! Review collected by and hosted on G2.com.

I like how Harmony blends AI into the IT world smartly, making things a lot faster on a day-to-day basis with the automatic software and group assignment using AI agents. The initial setup was a 10/10 for me because it was easy, clean, and fast. Review collected by and hosted on G2.com.

Overall it's an awesome system, but a bit more customization and improvements to the software budget management can add a lot of value for me. Review collected by and hosted on G2.com.

Great UI, everything just works. The product gives clear visibility and control to all of my IT ops. Review collected by and hosted on G2.com.

It's still a new product so there are a few missing features, but the team is catching up quickly. Review collected by and hosted on G2.com.

It is a software that you manage and manages you!

Instead of customizing the tool for countless hours. Harmony comes out of the box with all the workflows you need. Review collected by and hosted on G2.com.

Nothing so dislike. Although they are a start up you get the attention of a large enterprise. Review collected by and hosted on G2.com.

I like the AI features, and I can modify the bot to fit my needs. Review collected by and hosted on G2.com.

I get alot Slack notifications need to fix it. Review collected by and hosted on G2.com.

The system is very simple to operate

Gives a wide advantage in the IT world

Concentrates many features that are important to every manager

Very easy integrations Review collected by and hosted on G2.com.

The dashboards are still not perfect-but you can still work with it Review collected by and hosted on G2.com.

Its easy and friendly to use, customer service is great, its helping us implement best in class practices. Review collected by and hosted on G2.com.

We experienced a couple of minor bugs, but the Harmony team immediately addressed and communicated back. Review collected by and hosted on G2.com.

I like that it learns over time and occasionally changes its answers and solutions. Review collected by and hosted on G2.com.

The client-side options and tweaks feel quite limited. Review collected by and hosted on G2.com.

I appreciate that Harmony is intuitive and works out of the box, making it easy to use. I also value the feature of resolving tickets through the Employee dashboard panel, which enhances the ticket management process. Review collected by and hosted on G2.com.

I think Harmony could improve when it comes to customizing dashboards. I'd like to be able to create my own dashboard panels. Review collected by and hosted on G2.com.