I like how Harmony completely changes how IT handles support. The agent takes care of a significant portion of incoming tickets, doing routing, resolving, and following up with minimal human intervention. It helps organize all tools in one place, allowing my team to spend less time on repetitive requests and focus on actual IT work. Additionally, the initial setup was rather easy. Review collected by and hosted on G2.com.

Yeah. It's a new platform so the integration ecosystem is still growing, I guess. Review collected by and hosted on G2.com.

I really appreciate how Harmony helps me create IT tickets without any complexities and very easily through the chatbot. I like using the chatbot directly from Slack, as there's no need to go to JIRA or elsewhere to open a ticket. It's also great that my employees can take their IT and admin queries directly to Harmony without asking me, as it takes care of everything. Additionally, Harmony is more holistic, which is why we switched from JIRA. The initial setup was very easy, and we saw results in just a few days. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Recurring requests are handled efficiently and require very little input from me. The AI agents pick up on patterns and respond in a consistent way, which cuts down on repetitive work and helps everything run smoothly. Overall, it makes the process easier and improves the experience for end users. Review collected by and hosted on G2.com.

There’s a slight delay when updating certain configurations, and changes aren’t always reflected right away. It can take a bit of time before updates show up as expected. Review collected by and hosted on G2.com.

I use Harmony as an internal ticketing system, and it's amazing. We had a disparate set of tools before, but now Harmony covers many use cases efficiently. I really like the UI and the AI infusion, which make the platform fast and intuitive. My team loves using it, and it's a great product compared to others that were clunky and hard to use or configure. The initial setup was super easy. Review collected by and hosted on G2.com.

. Review collected by and hosted on G2.com.

I love how Harmony streamlines IT support by helping us resolve both simple and advanced IT tickets, like managing permissions, licenses, group membership, and locked accounts, and even lets us communicate via Slack. I really appreciate the way it integrates with most of our company platforms such as Okta, SentinelOne, Jamf, Slack, and more, pulling information from those systems to answer questions for our company employees. The initial setup was really easy, taking less than 2 weeks. Review collected by and hosted on G2.com.

I wish they will improve their Slack bot to be much more advanced then now Review collected by and hosted on G2.com.

What stands out most is the automation through AI agents. Instead of just assisting support teams, Harmony actually executes tasks end-to-end, which significantly reduces manual workload. The ability to resolve common IT requests instantly and continuously learn from interactions makes it feel like a true “autonomous IT layer,” not just another helpdesk tool Review collected by and hosted on G2.com.

One concern is the level of trust and reliability in full automation. Claims like resolving the majority of tickets autonomously sound great, but in complex real-world environments, edge cases and failures can be risky. There’s also potential friction around integration depth and customization, especially for organizations with complicated or legacy systems Review collected by and hosted on G2.com.

Their ability to augment every IT action the team takes is a real time-saver and has boosted productivity. Instead of chasing down every piece of information, we’ve moved into a new era where the IT team is proactive and uses Harmony to stay ahead of every ticket and issue. Review collected by and hosted on G2.com.

They still need a few more modules to fully replace ServiceNow, but they’re getting there. Their roadmap is very aggressive, and they’re actually delivering on it. Review collected by and hosted on G2.com.

Harmony has improved both the speed and the quality of responses. The AI agents give consistent answers that are genuinely helpful for end users. I also appreciate how it cuts down on back-and-forth communication, so issues get resolved faster and with fewer steps. Review collected by and hosted on G2.com.

At times, the system could provide more detailed logs for automated actions. Having that extra detail would make internal reviews and troubleshooting easier. It’s a relatively small gap overall, but it’s still worth noting. Review collected by and hosted on G2.com.

The setup speed is unlike anything I've seen in this category. We were live the same day we started onboarding - no implementation project, no professional services, no long configuration checklist. You connect your tools, set up your service catalog, and you're done.

But the real standout is the AI agents. They're not a feature you need to train or tune for months before seeing results. They came ready. By the end of our first week, 50% of incoming tickets were being resolved automatically - password resets, access requests, software provisioning - without anyone on the team touching them. That kind of immediate impact is rare. Review collected by and hosted on G2.com.

The platform is moving fast, which is mostly a good thing, but it also means some features are still maturing. Occasionally you want a configuration option or a reporting view that isn't quite there yet. That said, the team is responsive and things tend to get built quickly. Review collected by and hosted on G2.com.

It helps streamline day to day IT operations like never before!

And working with the team is absolute joy, such smart and devoted people Review collected by and hosted on G2.com.

Nothing. I want more of what they have across my entire IT landscape Review collected by and hosted on G2.com.