I like Harmony's user-friendly interface, which makes managing tickets efficiently much easier. The ability to pull all device data from Intune is very helpful for tracking the number of devices per employee and monitoring when they are going to reach their end of life. The integration with HIBOB also works well for us. Setting up Harmony was pretty easy too. Review collected by and hosted on G2.com.

The reporting feature in Harmony doesn't work well for checking internally, like seeing how many tickets are related to specific issues. Also, using the AI bot for asking things internally is limited. I'd like it to perform internally as it does for user-facing tasks. Review collected by and hosted on G2.com.

I really appreciate how Harmony simply works, providing an impressive wow effect when an agent solves an issue even when my IT lead is on PTO. The ease of onboarding was also fantastic, as it was as quick as a few minutes and we saw value immediately. I love that every time a new capability is unlocked or shipped, it's just there, ready for use. The product's capabilities, smooth operation, and simplicity in connecting and setting up have been excellent. Review collected by and hosted on G2.com.

Nothing. I'm actually in love with the product and team Review collected by and hosted on G2.com.

The biggest advantage is how much manual work it eliminates. A lot of tasks that used to require constant follow-up are now handled automatically. The AI agents do a good job of spotting patterns and applying the right actions, which reduces the need for ongoing oversight. Review collected by and hosted on G2.com.

Some of the more advanced workflow options take a bit of experimentation to fully understand. It isn’t difficult, but it does take time to get comfortable and confident using them. A few more examples or ready-to-use templates would help speed up the learning process. Review collected by and hosted on G2.com.

Great time to value. I connected a few services, and tickets immediately started getting resolved. Review collected by and hosted on G2.com.

They offer a great number of integrations out of the box, but they’re still missing some niche ones, like YouTrack, which is important for us. Review collected by and hosted on G2.com.

Harmony gives us a clearer view of what’s happening across our support operations. We can track request types, spot resolution patterns, and understand how workload is distributed across the team. These insights are genuinely useful for planning and ongoing improvement, and they help us make more informed decisions overall. Review collected by and hosted on G2.com.

Some reports still require manual setup to get the exact view we need. The reporting is flexible, but it isn’t always quick or straightforward to configure. Having more pre-built report templates would make this much easier. Review collected by and hosted on G2.com.

I use Harmony for IT and ticket management, and what stands out is how it consolidates a messy multi-hop support system into a single, seamless layer. I appreciate that people can just describe the issue, and they get immediate help. I liked that Harmony is not a dead-end bot experience; it works along with our team, and when someone needs a person, they can get it. Plus, the initial setup was very easy. Review collected by and hosted on G2.com.

The communication through other apps like Slack and the bot function needs to have more knowledge about the tickets. Review collected by and hosted on G2.com.

I use Harmony for IT tickets and workflow automation, and it feels like having a team of support agents available 24/7. I love the ease of use and appreciate the deep thought given to the small details. Everything is super user-friendly, easy to set up, and it provides tons of value. The initial setup was super easy, and the Harmony team was helpful along the way. It's integrated with our MDM and IDP, and even though we gave up our ticketing tool for it, Harmony is much more than just a ticketing tool replacement. Review collected by and hosted on G2.com.

Didn't find any issues so far. Review collected by and hosted on G2.com.

I like how Harmony is always fast to deliver any requests we had for improvement and helps by centralizing everything in one place. I personally use a lot the software and devices discovery tools. What I love about Harmony is that we didn't need to work with the Agent to be ready for work; it was already there and started answering tickets. It's really easy and intuitive to use. I also appreciate how it integrates with other tools we use like Jamf, Intune, Jira, Google Workspace, Slack, Bob, Notion, and Confluence. Review collected by and hosted on G2.com.

I can't save filters, and definitely will improve that one. Review collected by and hosted on G2.com.

First and foremost the best part of Harmony is the ability for the Harmony agent to automate the quick and easy tickets. Particularly in my environment it cuts down on a massive amount of tickets for us that we would manually need to handle before. Review collected by and hosted on G2.com.

That harmony AI agent can take some time to get adjusted to your own environment, and how you use various tools and give accesses. However once it's up and running it's very efficient. Review collected by and hosted on G2.com.

I use Harmony as the central nervous system for our organization. I love Harmony for providing instant AI-driven resolutions, which means I don’t have to wait for a human agent to clear my backlog. I also appreciate the proactive autonomy it offers, eliminating the need for tickets. The self-evolving knowledge and zero waiting are standout features. Harmony is designed as a plug-and-play AI layer, making it super simple to set up. Review collected by and hosted on G2.com.

While the AI is incredibly powerful, the initial setup and learning phase can take some time. The main challenge was semantic overlap. In a large organization, the same word can mean different things. Review collected by and hosted on G2.com.