--- title: Harmony Reviews meta_title: 'Harmony Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 68 reviews by the users' company size, role or industry to find out how Harmony works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 68 scale: '5' date_modified: '2026-08-09' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Harmony Reviews **Vendor:** Harmony **Category:** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Average Rating:** 4.8/5.0 **Total Reviews:** 68 ## About Harmony Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations. ## Harmony Reviews ### 1. Significantly Simplifies IT Operations with Automated Resolution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Harmony?** It significantly simplifies our IT operations. We’re seeing fewer tickets, and more issues are being resolved automatically. **What do you dislike about Harmony?** No downsides so far. Really gave a push to better IT experience. **What problems is Harmony solving and how is that benefiting you?** Manual interaction with IT is very poor from the employee side. There are too many tickets, and resolution times are long. From the IT side, the volume of tickets is horrendous, and most of them are very minor issues. Harmony attends to this quite well. ### 2. Effortless IT Issue Solver with Quick AI Assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Elad P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Harmony?** I like that Harmony fixes my issues without having to wait for assistance. I use its AI assistant by just talking with it, and it solves my issues. The initial setup was very simple, and these aspects make Harmony quite valuable to me. **What do you dislike about Harmony?** It missed some features. I want to be able to add a custom function. **What problems is Harmony solving and how is that benefiting you?** Harmony helps me solve IT issues quickly, especially with AWS and Okta auth. Its AI assistant resolves problems without waiting for support. ### 3. Harmony: Integrated, Fast, and Future-Ready for IT Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Yakir S. | DevOps Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Harmony?** I use Harmony for managing IT workflows, and I really like how it's integrated and next generation. The AI feature is particularly impressive as it speeds up any workflow I have. The initial setup was super fast, which was a pleasant surprise. **What do you dislike about Harmony?** It needs more integrations such as desktop management. **What problems is Harmony solving and how is that benefiting you?** I use Harmony for managing IT workflows. It speeds up IT handling and gathers information from all systems, accelerating any workflow with its integrated, next-generation AI. ### 4. Multiple Built-In Integrations That Make It a Truly Useful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tomer F. | Infrastructure Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Harmony?** The multiple built-in integration with known systems **What do you dislike about Harmony?** Because this is a new tool, we had to run a long POC to really see the benefits. After that, it proved to be a very useful tool. **What problems is Harmony solving and how is that benefiting you?** Centralize all your IT tools in one place and automatically resolve IT tickets. ### 5. AI-First Support Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2026 **What do you like best about Harmony?** The AI agent is highly effective and significantly reduces time and effort for both end users and IT administrators. Since Harmony agents are integrated into the system, they have access to relevant data, enabling faster and more efficient issue resolution. **What do you dislike about Harmony?** Overall, the solution works well and delivers value. There are a few minor areas that could be improved, but nothing critical. **What problems is Harmony solving and how is that benefiting you?** Harmony solves the challenge of providing fast and intelligent interaction with users. It eliminates the need to wait for human support, which is not always available. I believe that over time, users will increasingly adopt interactions with AI agents as a preferred alternative. ### 6. Harmony Simplifies IT Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Mark K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Harmony?** I use Harmony mainly for IT tickets and AI and asset management. I really like that Harmony can answer simple questions and resolve simple tickets without me being involved, which has cut my day-to-day tickets by 20%. The initial setup of Harmony was very easy for me. **What do you dislike about Harmony?** the asset management **What problems is Harmony solving and how is that benefiting you?** I use Harmony to reduce my day-to-day ticket load by 20%. It answers simple questions and resolves basic tickets without my involvement. ### 7. Super Simple UI That Resolves Tickets Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Harmony?** The ui is super simple. I connected a few services, and tickets immediately started getting resolved. It helped me solve 65% of tickets in just one week. **What do you dislike about Harmony?** For now, I am happy with the coverage of the product for my needs **What problems is Harmony solving and how is that benefiting you?** A challenge in different teams' collaboration on support requests. ### 8. People Ops Lead **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Harmony?** •⁠ ⁠Works across IT, HR, and other teams •⁠ ⁠Great for onboarding/offboarding automation •⁠ ⁠Reduces manual coordination **What do you dislike about Harmony?** Still expanding features for non-IT use cases **What problems is Harmony solving and how is that benefiting you?** We are using Harmony to help with our HR workflows (onboarding/offboarding) they are now fully automated. The cross-functional agents save our team a ton of manual coordination. ### 9. “Modern approach to IT service management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Harmony?** Strong AI-driven automation that reduces manual IT tasks. Clean and modern interface that is easy to navigate. Ability to centralize multiple IT processes in one platform. Forward-looking product vision with focus on autonomous workflows. **What do you dislike about Harmony?** Initial setup and configuration can be complex. Limited transparency around how AI decisions are made. Documentation and onboarding could be improved. May require fine-tuning to fully match organizational needs. **What problems is Harmony solving and how is that benefiting you?** It helps address inefficiencies in IT operations, slow response times, and high volume of repetitive tickets. It also improves scalability without significantly increasing support resources. ### 10. Very Easy to Use and Helpful for Asset Management **Rating:** 4.5/5.0 stars **Reviewed by:** Shahar Z. | IT Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Harmony?** Very easy to use, helpful in assets management. **What do you dislike about Harmony?** I don't have any for now. Everything that was missing, was handled by the team and add to our account. **What problems is Harmony solving and how is that benefiting you?** All of our assets are documenting in the system and we can manage everything easily. ### 11. Like an Extra Team Member Available 24/7 **Rating:** 5.0/5.0 stars **Reviewed by:** Nadav A. | IT Infrastructure Global Systems & Technologies Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2026 **What do you like best about Harmony?** It’s like having another team member in the team but is available 24/7 **What do you dislike about Harmony?** Didn’t find yet :-). I’m using the system for about a month **What problems is Harmony solving and how is that benefiting you?** 24/7 availability and less workload on the IT team to solve and handle issues ### 12. Harmony Seamlessly Automates Onboarding and Offboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Harmony?** Harmony has transformed how we manage employee lifecycle processes. Onboarding and offboarding used to involve multiple teams and constant follow-ups - now it’s largely automated and runs seamlessly in the background. **What do you dislike about Harmony?** Nothing. Its amazing. I would encourage the team to integrate with more tools **What problems is Harmony solving and how is that benefiting you?** Main use cases: Fully automates onboarding/offboarding workflows across IT and HR Reduces manual coordination between teams Improves employee experience with faster response times ### 13. Easy to Use, Seamless Integration, and Great AI Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Harmony?** Ease of use, UX/UI, seamless integration, solid pricing and packaging, Great use of AI, Fast agent response and saving IT overhead **What do you dislike about Harmony?** enhance support features. while they are good **What problems is Harmony solving and how is that benefiting you?** solving IT Tickets quickly, provides clear image of Asset and SaaS statuses ### 14. Easy to Use with Centralized Management and Helpful AI Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Harmony?** Ease of use, centralized management, and helpful AI support features. **What do you dislike about Harmony?** Reporting could be stronger, and the UI and some features still need improvement. **What problems is Harmony solving and how is that benefiting you?** Harmony is helping us streamline IT and ticketing processes, reduce manual work, and give users a faster way to handle routine requests without always relying on IT. That improves efficiency, saves time, and makes day-to-day operations easier to manage from one platform. ### 15. Harmony Scaled Our Support with AI Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Harmony?** Harmony helped us scale support without hiring more people. The AI-driven workflows and automation let us move faster while keeping operations lean. Reduces need for additional headcount Scales effortlessly with growth Strong ROI within weeks **What do you dislike about Harmony?** Still early - some features evolving. Work in progress **What problems is Harmony solving and how is that benefiting you?** Reduces need for additional headcount Scales effortlessly with growth Strong ROI within weeks ### 16. All-in-One AI-Driven Integrations That Meet Every IT Support Need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Harmony?** The best is that this tool consolidate all the integrations you need under one umbrella with a usage of AI to improve processes. it can identify the identities and match their apps / laptops warranty. **What do you dislike about Harmony?** nothing, the tool reflect everything IT supporter needs. **What problems is Harmony solving and how is that benefiting you?** Solves enduser common issues such as password reset, order new computer. ### 17. Easy to Use Platform for Managing IT Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Harmony?** Easy to use platform with a clean interface. It integrates well with our tools and helps streamline internal IT workflows. **What do you dislike about Harmony?** Some advanced configurations can take time to set up, and documentation could be clearer in a few areas. **What problems is Harmony solving and how is that benefiting you?** It helps us manage IT operations and requests more efficiently, improving visibility and saving time for the team. ### 18. State-of-the-Art IT Solution That’s Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Harmony?** Best software company of 2026! easy to use, really helpful and their CS and product is one of a kind **What do you dislike about Harmony?** nothing, state of the art solution for IT **What problems is Harmony solving and how is that benefiting you?** I dont need IT anymore - [View Harmony pricing details and edition comparison](https://www.g2.com/products/harmony-2026-03-02/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+06%3A27%3A03+-0500&secure%5Bsession_id%5D=13522862-17da-44a8-8e9d-2159b7e6d22d&secure%5Btoken%5D=da46f5d70fdf6427dccf01642faacc769a52e9132f14a0d415d10402a6583c10&format=llm_user) ## Harmony Integrations - [Addigy](https://www.g2.com/products/addigy/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - 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[GitHub](https://www.g2.com/products/github/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HaloITSM](https://www.g2.com/products/haloitsm/reviews) - [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Iru](https://www.g2.com/products/iru/reviews) - [Jamf](https://www.g2.com/products/jamf/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Sage HR](https://www.g2.com/products/sage-hr/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Simpplr](https://www.g2.com/products/simpplr/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Workwize](https://www.g2.com/products/workwize-workwize/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho People](https://www.g2.com/products/zoho-people/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Harmony Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Feedback Management** - Feedback Management **Proactive Error Detection** - Proactive Error Detection **Alerts/Notifications** - Alerts/Notifications **Document Management** - Document Management **Self Service Portal** - Self Service Portal **Autonomous Task Execution** - Autonomous Task Execution **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Natural Language Processing** - Natural Language Processing **Integration into Third Party Applications** - Integration into Third Party Applications **AI Agent Configuration** - AI Agent Configuration **Adaptive Learning** - Adaptive Learning **IT Incident Management** - IT Incident Management **Automated Routing** - Automated Routing **Service Level Agreement (SLA) Management** - Service Level Agreement (SLA) Management **Knowledge Base Integration** - Knowledge Base Integration **Support Ticket Management** - Support Ticket Management **Workflow Automation** - Workflow Automation **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Harmony Alternatives - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,226 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (777 reviews)