The Analytics and Agent platforms are easy to use. And CS team engages with our team frequently for the best suggestions Review collected by and hosted on G2.com.
The implementation time can be further optmised Review collected by and hosted on G2.com.
The AI capabilities, service delivery and insight delivery are the best aspects of Haptik. Real-time support from the customer success team is truly appreciable. Review collected by and hosted on G2.com.
Customizations on conversations and feedback mechanisms are limited. Few algorithms are internally rigid and difficult to change. While they do not hamper any experience but it limits organization-specific requirements. Review collected by and hosted on G2.com.
The Chatbot was amazing and I really think this has a superpower. Review collected by and hosted on G2.com.
The customer feedback integration on Zendesk is not available. Review collected by and hosted on G2.com.
The analytics side of it is the biggest strength of the tool
The small talk is great
Disambiguation is great Review collected by and hosted on G2.com.
Buggy when it comes to Zendesk integration (However the team have been great to work with us to fix)
Need to have 2 separate login info, prod and staging
Feature to easily train the bot in Ai recommendations was not delivered as originally pitched to us when we were considering Haptik
Bot builder pop up (niko) is annoying as it's all the time, not a one-off pop up
Outage notification would be good in case the goes down Review collected by and hosted on G2.com.
Hi Mark! Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I’ve talked with our teams here, and we’re working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty.
User friendly , stable and the support is great Review collected by and hosted on G2.com.
I have nothing i dislike about the product Review collected by and hosted on G2.com.
We work in a very fast-paced environment, ready to serve our customers better and better every day. Team Haptik's agility and customer-centricity are noteworthy. We applaud their commitment to continually improve our processes through continuous recommendation, product updates, and solutions to complex use-cases hence enabling us to provide a stellar customer experience. The product is amazing! Review collected by and hosted on G2.com.
Well, you can count on Haptik's steller Customers Success team for any flow edits, development, and integration but I feel, there should be the ability for client-side teams to perform minor tasks like editing or adding/designing flows, copies changes, etc. It is not that flexible at the moment we have to be depended on the customer success team for these tasks. Review collected by and hosted on G2.com.
Quick response on queries, Plethora of features. Review collected by and hosted on G2.com.
Integration with various CRMs is something which could be fast-tracked Review collected by and hosted on G2.com.
Very good and user friendly products and service team Review collected by and hosted on G2.com.
Would be good if we could download chat transcrupts Review collected by and hosted on G2.com.
Immediate client assistance and Bot support. Review collected by and hosted on G2.com.
Few platform level enhancements in a FY. Review collected by and hosted on G2.com.
Live Agent Feature and bot builder can be understood on the go. and Haptik team is always available to assist for the hand holding Review collected by and hosted on G2.com.
The product has many numbers of features which sometimes can be overwhelming. Having said that they do have a great knowledge base covering all the modules with in-depth clarity Review collected by and hosted on G2.com.