[ Interakt Reviews ](https://www.g2.com/products/haptik-interakt/reviews) [ Interakt Reviews ](https://www.g2.com/products/haptik-interakt/reviews) # Interakt Features ##### ## Self-Service Experience (5) Knowledge Base Provides a repository of information that can be used by those seeking support. Searchable Articles Makes articles in the knowledge base searchable on the web. Community Forums Enables users to engage with other users to solve common issues. Mobile Optimization Optimizes the customer self-service experience on mobile devices Personalization Gives the user targeted, personalized results based on their activity or preferences Show More ##### ## Self-Service Platform (4) Branding Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. Automation Automates some or all operation related tasks Artificial Intelligence Utilizes artificial intelligence to improve workflows or customer experiences Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools Show More ##### ## Communication (5) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. Targeted Emails Sends automated emails to further engage clients and potential clients. In-App Messaging Allows for live chat to be enabled within the app for customer help. Co-Browsing Allows agents to join a customer's browser session and navigate through the website with them. Show More ##### ## Internal Use (6) Customization Allows users to customize chat colors, text, logos, and branding. Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Knowledge Base Establishes a knowledge base for employee reference during conversations. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Process (3) Mentions Scours various channels for brand mentions to proactively seek reparative communications. Tickets Creates and assigns support tickets, scheduling them in a timely manner. Macros Allows administrators to create templated responses to frequently asked questions. Show More ##### ## Channels (8) Email Ability to connect agents with customers through Live Chat. Social Connects employees with customers through a social media solution. Live Chat Ability to connect agents with customers through email. Phone Connects employees with customers through a calling solution. Text Ability to connect agents with customers through text message solution. Multi-Channel Coverage Software incorporates multiple digital communications channels. Open Listening Allows incorporation of inbound contacts from non-marketing channels. Physical Media Includes physical media (mail, flyers, billboards, etc.) in the channels mix. Show More ##### ## Insight (4) Surveys Provides opportunity for customers to give feedback through a survey. Reporting Enables administrators to create customized reports reflecting customer satisfaction. Visitor Activity Allows administrators to track visitor activity to understand the research that was done before turning to customer service. Help Desk Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. Show More ##### ## Design (5) Communications Strategy Development Allows planning and deployment of an overall communications strategy. Create Content Includes or integrates with content creation apps. Personalization Outbound communications are segmented and personalized. Inbound Identification Inbound contacts are identified and handled based on history. Regulatory Compliance Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. Show More ##### ## Messaging Channels (4) SMS Messaging Ability to send reminders via SMS messaging to a mobile device Email Ability to send proactive notifications via email Voice Messaging Ability to send reminders via voice messaging Two way messaging Ability to support a two way messaging/conversation between customer and customer support agent Show More ##### ## Administration (4) Scheduling Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages Triggered Notifications Provides the ability to automate notifications based on user behavior Segmentation Ability to segment audiences based on device type, location, demographics, customer behavior, etc. Integrations Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software) Show More ##### ## Generative AI (8) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Speech Simulates human-like speech from text inputs. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Customer Self-Service (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Gallabox](https://images.g2crowd.com/uploads/product/hd_favicon/8bb8e6a9a72f3b9fa88dd3e5aaaa2fed/gallabox.svg "Gallabox") Gallabox 4.6/5(169) ](https://www.g2.com/products/gallabox/reviews) [ ![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati") Wati 4.6/5(500) ](https://www.g2.com/products/wati/reviews) [ ![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat") Freshchat 4.4/5(499) ](https://www.g2.com/products/freshworks-freshchat/reviews) [ View All Alternatives ](https://www.g2.com/products/haptik-interakt/competitors/alternatives) Interakt Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_43a6224d46579e98e5e091bdfdfca6cb/wati.png "Product Avatar Image") Wati 4.6/5(500) [ Compare Now ](https://www.g2.com/compare/haptik-interakt-vs-wati) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32d8715221eee13ac8655a8972657d8f/gallabox.png "Product Avatar Image") Gallabox 4.6/5(169) [ Compare Now ](https://www.g2.com/compare/gallabox-vs-haptik-interakt) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7ee3563b62ea2be5d9aad42c22b9513d/haptik.png "Product Avatar Image") Haptik 4.5/5(169) [ Compare Now ](https://www.g2.com/compare/haptik-vs-haptik-interakt) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Social Customer Service ](https://www.g2.com/categories/social-customer-service) [ Customer Communications Management ](https://www.g2.com/categories/customer-communications-management)[ Proactive Notification ](https://www.g2.com/categories/proactive-notification) Show More ##### Explore More [ Which live chat software is best for ecommerce ](https://www.g2.com/discussions/which-live-chat-software-is-best-for-e-commerce-teams)[ JumpCloud vs Okta for a mid-size company that needs cloud directory and identity management without paying for an enterprise IAM suite? ](https://www.g2.com/discussions/jumpcloud-vs-okta-for-a-mid-size-company-that-needs-cloud-directory-and-identity-management-without-paying-for-an-enterprise-iam-suite)[ What is the most affordable recruitment platform for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-recruitment-platform-for-smbs) [ What are the top tools for automating data pipeline workflows? ](https://www.g2.com/discussions/what-are-the-top-tools-for-automating-data-pipeline-workflows)[ Affordable QA software for call centers ](https://www.g2.com/discussions/affordable-qa-software-for-call-centers-what-s-worked-for-you)[ Pros and Cons Details ](https://www.g2.com/products/haptik-interakt/reviews?qs=pros-and-cons) Show More [ Which live chat software is best for ecommerce ](https://www.g2.com/discussions/which-live-chat-software-is-best-for-e-commerce-teams)[ JumpCloud vs Okta for a mid-size company that needs cloud directory and identity management without paying for an enterprise IAM suite? ](https://www.g2.com/discussions/jumpcloud-vs-okta-for-a-mid-size-company-that-needs-cloud-directory-and-identity-management-without-paying-for-an-enterprise-iam-suite)[ What is the most affordable recruitment platform for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-recruitment-platform-for-smbs) [ What are the top tools for automating data pipeline workflows? ](https://www.g2.com/discussions/what-are-the-top-tools-for-automating-data-pipeline-workflows)[ Affordable QA software for call centers ](https://www.g2.com/discussions/affordable-qa-software-for-call-centers-what-s-worked-for-you)[ Pros and Cons Details ](https://www.g2.com/products/haptik-interakt/reviews?qs=pros-and-cons)