The integration with our website was seamless. The shared inbox is an excellent feature. It has made work of our customer support team very easy. We are able to create templates for easy communication with customers and swift responses. If there is any issue, Interakt's customer support team resolves it within minutes. Review collected by and hosted on G2.com.

I don't think there is anything. There are features that they can keep on adding like customers being able to pay and order via WhatsApp on our website. I think this feature is available but needs a bit more development. Review collected by and hosted on G2.com.

The product is well built; intuitive and easy to operate. There are certain features already made available and the pipeline is also clearly displayed. It helps in planning the campaigns and overall product usage. Review collected by and hosted on G2.com.

The interface of the app is well suited for desktop version; however for mobile version on iOS, only a curtailed set of features are made available. It is not a showstopper but it will be a good-to-have feature. Review collected by and hosted on G2.com.

Out of all the tools I have tried I find Interakt to be the most effective and easy to use. We use shopify and Unicommerce along with Interakt. It for sure is one of the best chat solutions available. Review collected by and hosted on G2.com.

I do not dislike anything, in particular, I have had a great experience thus far, it would be great if it could integrate Instagram chats as well so everything can be in one place. Review collected by and hosted on G2.com.

Interakt app is fully integrated with Shopify, which helps us at Bombay Sweet Shop tremendously. All our customers prefer their transactional messages over WhatsApp and they get constant updates about the delivery process as well. Interakt allows you to create promotional messages on the go, and these messages can be sent to specific cohorts based on customer tags and profiles.

Automated Whatsapp journeys can be created for specific customer profiles based on their shopping patterns. The team at Interakt is very hands-on and walked us through our entire setup phase and is always available if we need any help. Review collected by and hosted on G2.com.

The guides can be more user friendly, for non-technical team members Review collected by and hosted on G2.com.

It is inexpensive, has good features, and gets setup within 1-2 days Review collected by and hosted on G2.com.

It does not allow pulling the already acquired customers. It starts adding every new enquiry to the customers' list. Removing those numbers from customers list is very complicated Review collected by and hosted on G2.com.

I like the details and their knowledge for the Facebook catalogue connections. Thank you. Review collected by and hosted on G2.com.

None as of now so far so good. It has all the features we need. Review collected by and hosted on G2.com.

Being a Shopify store owner. The most important part for me is to share my products with my customers with a seamless experience. And interakt provides that. Review collected by and hosted on G2.com.

The only downside, I feel is that it doesn't currently have the kind of granular targeting option like FB or Google Marketing. Maybe I am expecting too much. Review collected by and hosted on G2.com.

Sales channel via whatsapp and auto replies and list setup Review collected by and hosted on G2.com.

Need more integration from the perspective of order tracking Review collected by and hosted on G2.com.

Friendly Platform, easy communication with clients. Review collected by and hosted on G2.com.

Looking forward for the other platforms like IG & FB Review collected by and hosted on G2.com.

We have been using Interakt for a while now and we have seen great improvements in terms of customer experience. This is one of the best tools for WhatsApp Business API. Onboarding is easy and seamless. Easily integrates with Shopify and you can easily set up automated order notifications on WhatsApp. Review collected by and hosted on G2.com.

No issues as such, however I feel that minor improvements are needed in the UI. Review collected by and hosted on G2.com.