AK

Ajith K.

Customer care executive

Small-Business (50 or fewer emp.)

9/17/2022

"Excellent value for money platform for whatsapp marketing."

4.5/5

What do you like best about Interakt?

- Automation feature- has bridged the communication gap between the business and the customers

- Catalogue- One of the most useful marketing features that allow sending the products easily from Shopify to the customers on their WhatsApp

- Automated notifications- You could set automated messages for Orders placed, Abandoned carts, Orders cancelled and orders shipped.

- Interactive list has actually helped address most of the common customer questions automatically. Review collected by and hosted on G2.com.

What do you dislike about Interakt?

- Limited Direct Integration options.

- Mobile application has few bugs and has limited features, unlike the web app version, something that they could improve upon.

- Experienced delays in automated notifications sometimes. This really hampers the messaging and communication flow with the customers. Review collected by and hosted on G2.com.

What problems is Interakt solving and how is that benefiting you?

- Catalog feature is the best one yet. Since I have an account on Shopify, they have introduced the Whatsapp Sales Channel app which seamlessly connects your Shopify collections with Interakt and allows you to send across to the customers along with the campaigns too!

- Bulk notifications to users are something that really helps. You could message thousands of users at once from a single number.

- This platform has helped me boost sales and Customer retention. Review collected by and hosted on G2.com.

JG

Joel G.

Business Developement Manager

Small-Business (50 or fewer emp.)

9/17/2022

"Awesome platform for whatsapp business automation"

5/5

What do you like best about Interakt?

This is one of the best tools available in India for WhatsApp marketing.

The user-friendly interface, multiple Integration options and ability to create the template and automated campaigns make it quite useful for the business.

The most exciting feature is the catalogue. My sales have gone up since I started using this platform with the catalogue feature. Review collected by and hosted on G2.com.

What do you dislike about Interakt?

- Currently, Interakt does not have an Integration with Facebook and Instagram which in my opinion is a drawback

- Also, they could improve upon the IOS and Android mobile applications which could be a game changer. Review collected by and hosted on G2.com.

What problems is Interakt solving and how is that benefiting you?

- The catalog feature has boost up the sales for sure. Significant increase in sales. Getting more and more orders with its marketing application.

- Automated campaign is another feature. To be able to send abandoned carts and order shipped notifications with the traking link has really lessen the burden and made the process quite easy for us.

- Automation features and automated responses that include a welcome message and Out office message and a Delayed response message have significantly improved the communication with customers. Review collected by and hosted on G2.com.

LK

Lalit K.

Founder

Small-Business (50 or fewer emp.)

4/27/2023

"Great Whatsapp Marketing Tool"

5/5

What do you like best about Interakt?

Easy Interface, Fast, Reliable, Affordable, Ysing a different platform but as i got to know about them i swtiched instantly Review collected by and hosted on G2.com.

What do you dislike about Interakt?

Nothing all good there is nothing bad or to dislike Review collected by and hosted on G2.com.

AK

Anup K.

Assistant Manager - Web Services

Small-Business (50 or fewer emp.)

12/27/2022

"Catalog feature on Interakt works amazingly well"

4/5

What do you like best about Interakt?

Promoting the catalog on Whatsapp has helped a lot with sales

Easy to connect the Shopify catalog with the platform and list collections

Automation, especially FAQ's is a feature to look for Review collected by and hosted on G2.com.

What do you dislike about Interakt?

A limited number of products and collections could be shared with the customer

Whatsapp does not support variations

If widgets could have chatbot flows would be a game changer Review collected by and hosted on G2.com.

PC

Pari C.

Project Manager

Mid-Market (51-1000 emp.)

12/21/2022

"Feature loaded marketing tool"

4/5

What do you like best about Interakt?

- Important features like automation, campaigns, templates, and catalogs that is needed to support a business

- Good service, better than most service providers

- Multiple integration options Review collected by and hosted on G2.com.

What do you dislike about Interakt?

- Template approval process could take some time if not instantly approved by Facebook

- No Order delivered notification event for Shopify accounts

-- UI should be better. It's quite simple and could be more engaging and exciting. Review collected by and hosted on G2.com.

VP

Vidit P.

Owner

Small-Business (50 or fewer emp.)

12/27/2022

"Simple, Reliable, Powerful"

5/5

What do you like best about Interakt?

Its a very simple tool to use, and if we can get creative enough it becomes a super powerful tool for customer support and marketing. A good 5-10% of our revenue comes from remarketing activities done with Interakt. Review collected by and hosted on G2.com.

What do you dislike about Interakt?

There can be some limitations from time to time in different functions but is basically rules set by whatsapp and not the app itself. Review collected by and hosted on G2.com.

AG

Ankit G.

Founder and Marketing Head

Small-Business (50 or fewer emp.)

12/12/2022

"Fantastic Overall Experience with Interakt"

5/5

What do you like best about Interakt?

- Automation feature and Quick Replies do help a lot with customer communication

- Engaging User Interface and easy-to-use platform

- Order info gets automatically synced with the platform and reflected in the user section Review collected by and hosted on G2.com.

What do you dislike about Interakt?

- Limited events for automated notifications

- Campaign analytics is missing, though we have observed growth with this platform but analytics regarding conversions and sales would be a game changer. Review collected by and hosted on G2.com.

MB

Monalisa B.

Mid-Market (51-1000 emp.)

5/3/2023

"Best company for Business whatsapp"

4.5/5

What do you like best about Interakt?

They are having best dashboard to track all responses and responed them accordingly , Compare to haptik and wati they have best prices in market Review collected by and hosted on G2.com.

What do you dislike about Interakt?

NO we did not find anything bad about them Review collected by and hosted on G2.com.

NK

Nikhil K.

Founder & CIO

Small-Business (50 or fewer emp.)

4/25/2023

"Usable BSP for WhatsApp message"

3.5/5

What do you like best about Interakt?

It has a rich API support to send WhatsApp messages Review collected by and hosted on G2.com.

What do you dislike about Interakt?

It does spam if we once create account with offers etc. Review collected by and hosted on G2.com.

RJ

Raghav J.

Cofounder

Small-Business (50 or fewer emp.)

4/11/2022

"The best app for Whatsapp Marketing and Customer Support"

5/5

What do you like best about Interakt?

Features like, automated responses to user queries helped us improve customer experience by solving their issues in no time. Updates and notifications regarding orders, shipping and delivery became seamless and scalable. Quick feedback from customers on WhatsApp helped us take necessary actions on time and serve them better. Integration of Interakt with e-stores like Shopify is too easy and coding-free that it didn’t take much time for us to get started. The best sides of using Interakt is it’s user-friendly interface and transparent pricing structure. Without adding much cost your business, it helps you add gears to your sales curve. Review collected by and hosted on G2.com.

What do you dislike about Interakt?

For any e-commerce or D2C business, Interakt serves a one-stop WhatsApp Business platform that helps your business grow much faster than average. In our case, we didn’t find any disliking aspect of this cognitive platform. I hope it keeps on getting better and better every day. Review collected by and hosted on G2.com.

Recommendations to others considering Interakt:

Dont think twice, go ahead Review collected by and hosted on G2.com.

What problems is Interakt solving and how is that benefiting you?

In the Indian market, emails didn’t work as the primary mode of communication. A majority of our customer base are people who don’t open emails frequently. Most of them do not even open emails. Delayed responses and prolonged conversations became the biggest pain-points. Also, promotional activities over emails had a very low open rate. But, Interakt has helped us immensely in turning the tables for our business.

With seamless automation & uninterrupted conversations on WhatsApp, we have increased repeat purchases for our products. Instead of 15-20% of read-rate on emails, it shot upto 75-80% of read-receipt on WhatsApp. Out of an email to 40,000 people, only 10-20 replied back. But on WhatsApp, there are 800+ customers who are replying back in no time. 2X increase in the rate of abandoned Cart Recovery. 1.5X more queries resolution than regular email conversations. Review collected by and hosted on G2.com.