---
title: Interakt Reviews
meta_title: 'Interakt Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 68 reviews by the users' company size, role or industry to
  find out how Interakt works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 68
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: E-Commerce
  url: https://www.g2.com/categories/e-commerce
---

# Interakt Reviews
**Vendor:** Haptik  
**Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 68
## About Interakt
Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr. Mark Zuckerberg himself.



## Interakt Pros & Cons
**What users like:**

- Users find Interakt to be **easy to use** , enabling efficient communication and management through its user-friendly platform. (6 reviews)
- Users find Interakt to be **incredibly helpful** for team communication and client interaction automation. (3 reviews)
- Users love the **ease of automation** in Interakt, enhancing their WhatsApp campaigns and customer interactions. (2 reviews)
- Users value the **easy campaign setup** in Interakt, benefiting from simple, user-friendly automations and chat features. (2 reviews)
- Users find Interakt's **chat features** simple and user-friendly, enhancing interactions with customers through effective automation. (2 reviews)
- Chat Functionality (2 reviews)
- Communication Efficiency (2 reviews)
- Users commend the **excellent customer satisfaction** provided by Interakt, appreciating the responsive and professional support team. (2 reviews)
- Users commend the **excellent customer support** by Interakt, highlighting professionalism and prompt assistance during inquiries. (2 reviews)
- Easy Setup (2 reviews)

**What users dislike:**

- Users express disappointment with **poor customer support** , citing limited options and slow response times. (2 reviews)
- Users find **adjustment difficulties** when setting the automated flow, leading to a frustrating experience with Interakt. (1 reviews)
- Users feel the **app availability is primarily for bulk messaging** , lacking more interactive and user-friendly features. (1 reviews)
- Users find that **setting automated flows** can be tricky, leading to potential frustrations in using Interakt. (1 reviews)
- Users find the **complex features** of Interakt overwhelming, leading to a steep learning curve for regular use. (1 reviews)
- Users experience **email communication issues** , facing delays in support and a need for better features for permanent customers. (1 reviews)
- Email Issues (1 reviews)
- Expensive (1 reviews)
- Flow Management (1 reviews)
- Glitches (1 reviews)



- [View Interakt pricing details and edition comparison](https://www.g2.com/products/haptik-interakt/reviews?page=5&section=pricing&secure%5Bexpires_at%5D=2026-08-03+12%3A12%3A49+-0500&secure%5Bsession_id%5D=29d80f13-cb52-4823-8049-63de8b58513d&secure%5Btoken%5D=ebada7752dda9199362c5290b2dc3fdc6e9d6ac496e62740d0f7aa4a05e349d6&format=llm_user)
## Interakt Integrations
  - [Canva](https://www.g2.com/products/canva/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)

## Interakt Features
**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Messaging Channels**
- SMS Messaging
- Email
- Voice Messaging
- Two way messaging

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Process**
- Mentions
- Tickets
- Macros

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Administration**
- Scheduling
- Triggered Notifications
- Segmentation
- Integrations

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Insight**
- Surveys
- Reporting
- Visitor Activity
- Help Desk

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Interakt Alternatives
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