--- title: Interakt Reviews meta_title: 'Interakt Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 68 reviews by the users' company size, role or industry to find out how Interakt works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 68 scale: '5' date_modified: '2026-07-17' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Interakt Reviews **Vendor:** Haptik **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 68 ## About Interakt Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr. Mark Zuckerberg himself. ## Interakt Pros & Cons **What users like:** - Users find Interakt to be **easy to use** , enabling efficient communication and management through its user-friendly platform. (6 reviews) - Users find Interakt to be **incredibly helpful** for team communication and client interaction automation. (3 reviews) - Users love the **ease of automation** in Interakt, enhancing their WhatsApp campaigns and customer interactions. (2 reviews) - Users value the **easy campaign setup** in Interakt, benefiting from simple, user-friendly automations and chat features. (2 reviews) - Users find Interakt's **chat features** simple and user-friendly, enhancing interactions with customers through effective automation. (2 reviews) - Chat Functionality (2 reviews) - Communication Efficiency (2 reviews) - Users commend the **excellent customer satisfaction** provided by Interakt, appreciating the responsive and professional support team. (2 reviews) - Users commend the **excellent customer support** by Interakt, highlighting professionalism and prompt assistance during inquiries. (2 reviews) - Easy Setup (2 reviews) **What users dislike:** - Users express disappointment with **poor customer support** , citing limited options and slow response times. (2 reviews) - Users find **adjustment difficulties** when setting the automated flow, leading to a frustrating experience with Interakt. (1 reviews) - Users feel the **app availability is primarily for bulk messaging** , lacking more interactive and user-friendly features. (1 reviews) - Users find that **setting automated flows** can be tricky, leading to potential frustrations in using Interakt. (1 reviews) - Users find the **complex features** of Interakt overwhelming, leading to a steep learning curve for regular use. (1 reviews) - Users experience **email communication issues** , facing delays in support and a need for better features for permanent customers. (1 reviews) - Email Issues (1 reviews) - Expensive (1 reviews) - Flow Management (1 reviews) - Glitches (1 reviews) ## Interakt Reviews ### 1. Excellent customer support and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Apurv A. | Co-Founder & COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Interakt?** The integration with our website was seamless. The shared inbox is an excellent feature. It has made work of our customer support team very easy. We are able to create templates for easy communication with customers and swift responses. If there is any issue, Interakt's customer support team resolves it within minutes. **What do you dislike about Interakt?** I don't think there is anything. There are features that they can keep on adding like customers being able to pay and order via WhatsApp on our website. I think this feature is available but needs a bit more development. **What problems is Interakt solving and how is that benefiting you?** Quick and seamless customer support and continuous connection with our customers. We realised that it helped us in increasing our conversion rate by almost 20% and it is increasing on a month on month basis. Customers find it easy to communicate with us over WhatsApp and get quicker resolutions. ### 2. Great Product and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Jaydeep H. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2022 **What do you like best about Interakt?** The product is well built; intuitive and easy to operate. There are certain features already made available and the pipeline is also clearly displayed. It helps in planning the campaigns and overall product usage. **What do you dislike about Interakt?** The interface of the app is well suited for desktop version; however for mobile version on iOS, only a curtailed set of features are made available. It is not a showstopper but it will be a good-to-have feature. **Recommendations to others considering Interakt:** very good tool to work with **What problems is Interakt solving and how is that benefiting you?** I'm using Interakt to connect with customers across the globe for helpline purpose. WhatsApp helpline works well and people are quite used to it now. TImely followups, automated campaigns for selling can be made worked out. ### 3. Swift, Easy and Value for Money **Rating:** 5.0/5.0 stars **Reviewed by:** Kirti P. | Board of Trustee, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Interakt?** Out of all the tools I have tried I find Interakt to be the most effective and easy to use. We use shopify and Unicommerce along with Interakt. It for sure is one of the best chat solutions available. **What do you dislike about Interakt?** I do not dislike anything, in particular, I have had a great experience thus far, it would be great if it could integrate Instagram chats as well so everything can be in one place. **What problems is Interakt solving and how is that benefiting you?** We are using it to mainly sell on whatsapp. The team has been able to add additional daily revenues. ### 4. The Whatsapp app every DTC startup needs **Rating:** 5.0/5.0 stars **Reviewed by:** Yash B. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Interakt?** Interakt app is fully integrated with Shopify, which helps us at Bombay Sweet Shop tremendously. All our customers prefer their transactional messages over WhatsApp and they get constant updates about the delivery process as well. Interakt allows you to create promotional messages on the go, and these messages can be sent to specific cohorts based on customer tags and profiles. Automated Whatsapp journeys can be created for specific customer profiles based on their shopping patterns. The team at Interakt is very hands-on and walked us through our entire setup phase and is always available if we need any help. **What do you dislike about Interakt?** The guides can be more user friendly, for non-technical team members **Recommendations to others considering Interakt:** Please don't think twice, and start using Interakt! **What problems is Interakt solving and how is that benefiting you?** Keeping our customers informed about their product, which reduces the number of incoming calls or requests for information about the delivery status and updates. ### 5. Good product **Rating:** 2.5/5.0 stars **Reviewed by:** Namrata A. | Director, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Interakt?** It is inexpensive, has good features, and gets setup within 1-2 days **What do you dislike about Interakt?** It does not allow pulling the already acquired customers. It starts adding every new enquiry to the customers' list. Removing those numbers from customers list is very complicated **What problems is Interakt solving and how is that benefiting you?** Interakt is a good marketing tool to reach out to customers and has a host of features. ### 6. Great & Detailed Explanation **Rating:** 5.0/5.0 stars **Reviewed by:** Vishalkumar D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Interakt?** I like the details and their knowledge for the Facebook catalogue connections. Thank you. **What do you dislike about Interakt?** None as of now so far so good. It has all the features we need. **What problems is Interakt solving and how is that benefiting you?** Facebook Catalogue connection with interakt and it will benefit for my products to showing the customers. ### 7. One of the best WhatsApp marketing automation tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Interakt?** Being a Shopify store owner. The most important part for me is to share my products with my customers with a seamless experience. And interakt provides that. **What do you dislike about Interakt?** The only downside, I feel is that it doesn't currently have the kind of granular targeting option like FB or Google Marketing. Maybe I am expecting too much. **What problems is Interakt solving and how is that benefiting you?** From regular updates to enageing customers to maketing. A lot is happing here. ### 8. Whatsapp automation done right **Rating:** 4.0/5.0 stars **Reviewed by:** ANIKET P. | E commerce Business Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Interakt?** Sales channel via whatsapp and auto replies and list setup **What do you dislike about Interakt?** Need more integration from the perspective of order tracking **What problems is Interakt solving and how is that benefiting you?** Has helped us use our csm staff effectively and also automation has helped end customer to get faster replies. ### 9. Great Experience! Thanks for the support. **Rating:** 5.0/5.0 stars **Reviewed by:** Sakshi S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Interakt?** Friendly Platform, easy communication with clients. **What do you dislike about Interakt?** Looking forward for the other platforms like IG & FB **What problems is Interakt solving and how is that benefiting you?** Catelouge Syncing, Chat Automations. ### 10. The Best Platform for WhatsApp Business API **Rating:** 5.0/5.0 stars **Reviewed by:** Jay s. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Interakt?** We have been using Interakt for a while now and we have seen great improvements in terms of customer experience. This is one of the best tools for WhatsApp Business API. Onboarding is easy and seamless. Easily integrates with Shopify and you can easily set up automated order notifications on WhatsApp. **What do you dislike about Interakt?** No issues as such, however I feel that minor improvements are needed in the UI. **What problems is Interakt solving and how is that benefiting you?** Customer Support & Marketing Notifications ### 11. Easy to use , great value for money **Rating:** 3.5/5.0 stars **Reviewed by:** Abhay P. | Software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Interakt?** interactive list messages, custom auto reply **What do you dislike about Interakt?** auto tagging customers which are not on whatsapp feature not available **What problems is Interakt solving and how is that benefiting you?** communicating with customers ### 12. A great customer support management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2022 **What do you like best about Interakt?** Interakt is a robust software which enables real time addressal of customer queries, and makes it easy to send them personalised marketing communication. **What do you dislike about Interakt?** Interakt could maybe reduce the message delivery delays/lags on some occassions. Their product is constantly improving however. **What problems is Interakt solving and how is that benefiting you?** Interakt's team inbox and automated reply features have made our customer management processes very efficient. ### 13. Easy to use and very helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Interakt?** Interakt has helped us streamline our customer communication on WhatsApp. With the help of Shared Team Inbox, multiple agents can chat with customers from multiple devices. **What do you dislike about Interakt?** It is being more than 30 days we are using Interakt, so far so good. **What problems is Interakt solving and how is that benefiting you?** We're using Interakt for customer support and bulk messaging on WhatsApp. ### 14. Interakt for the win! **Rating:** 4.5/5.0 stars **Reviewed by:** shivangi k. | Co-founder **Reviewed Date:** April 12, 2022 **What do you like best about Interakt?** It is a great tool to communicate very easily and efficiently with your customer base. **What do you dislike about Interakt?** I find the app as well as the desktop version to be a bit buggy. It needs to be refreshed all the time. **What problems is Interakt solving and how is that benefiting you?** Interakt has majorly helped us with providing good and quick query resolution to our customers. ### 15. Great Product and Easy to Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Sai Sisir V. | AVP Product, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Interakt?** The product is excellent and the ease to use modules have saved a lot of time and effort from configuring users to sending automated campaigns. Great job team! **What do you dislike about Interakt?** Manually checking responses instead of a heatmap **What problems is Interakt solving and how is that benefiting you?** Customer Engagement and real-time updates in a seamless manner. ### 16. Simple to use and super helpful team **Rating:** 5.0/5.0 stars **Reviewed by:** Karishma B. | Partnerships & Marketing Head, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Interakt?** The app UI is simple and easy to work with. The Interakt team too is very supportive. **What do you dislike about Interakt?** No major downside yet, it works well for what we had planned for. **What problems is Interakt solving and how is that benefiting you?** Easy of communication and automation. ### 17. Great product and efficient after sales support **Rating:** 4.0/5.0 stars **Reviewed by:** Mrunal S. | Product Ninja, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Interakt?** Seamless integration. Very prompt after-sales support. **What do you dislike about Interakt?** Network delays in receiving messages. But they're working on solving it. **What problems is Interakt solving and how is that benefiting you?** The team inbox works very well for our business. ### 18. Solid product UX and support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Interakt?** - Easy to use product/ smooth UX - Solid customer success team (shoutout to Rupak!) - Good price point **What do you dislike about Interakt?** The analytics can be better and template approval guidelines can be clearer. **What problems is Interakt solving and how is that benefiting you?** n/a - [View Interakt pricing details and edition comparison](https://www.g2.com/products/haptik-interakt/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+11%3A28%3A58+-0500&secure%5Bsession_id%5D=739f5ed4-c845-491d-b0a8-5d3a0f754b61&secure%5Btoken%5D=b63005f608c410ef109ee841545a1a1e0ba3b5dba557198e03686b1bda9613ea&format=llm_user) ## Interakt Integrations - [Canva](https://www.g2.com/products/canva/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Interakt Features **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Generative AI** - AI Text Generation - AI Text Summarization **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Interakt Alternatives - [Gallabox](https://www.g2.com/products/gallabox/reviews) - 4.6/5.0 (164 reviews) - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (483 reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (468 reviews)