--- title: Interakt Reviews meta_title: 'Interakt Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 68 reviews by the users' company size, role or industry to find out how Interakt works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 68 scale: '5' date_modified: '2026-07-17' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Interakt Reviews **Vendor:** Haptik **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 68 ## About Interakt Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr. Mark Zuckerberg himself. ## Interakt Pros & Cons **What users like:** - Users find Interakt to be **easy to use** , enabling efficient communication and management through its user-friendly platform. (6 reviews) - Users find Interakt to be **incredibly helpful** for team communication and client interaction automation. (3 reviews) - Users love the **ease of automation** in Interakt, enhancing their WhatsApp campaigns and customer interactions. (2 reviews) - Users value the **easy campaign setup** in Interakt, benefiting from simple, user-friendly automations and chat features. (2 reviews) - Users find Interakt's **chat features** simple and user-friendly, enhancing interactions with customers through effective automation. (2 reviews) - Chat Functionality (2 reviews) - Communication Efficiency (2 reviews) - Users commend the **excellent customer satisfaction** provided by Interakt, appreciating the responsive and professional support team. (2 reviews) - Users commend the **excellent customer support** by Interakt, highlighting professionalism and prompt assistance during inquiries. (2 reviews) - Easy Setup (2 reviews) **What users dislike:** - Users express disappointment with **poor customer support** , citing limited options and slow response times. (2 reviews) - Users find **adjustment difficulties** when setting the automated flow, leading to a frustrating experience with Interakt. (1 reviews) - Users feel the **app availability is primarily for bulk messaging** , lacking more interactive and user-friendly features. (1 reviews) - Users find that **setting automated flows** can be tricky, leading to potential frustrations in using Interakt. (1 reviews) - Users find the **complex features** of Interakt overwhelming, leading to a steep learning curve for regular use. (1 reviews) - Users experience **email communication issues** , facing delays in support and a need for better features for permanent customers. (1 reviews) - Email Issues (1 reviews) - Expensive (1 reviews) - Flow Management (1 reviews) - Glitches (1 reviews) ## Interakt Reviews ### 1. Feature-Rich WhatsApp Business Solution for Scalable Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Vijin V. | Deputy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2026 **What do you like best about Interakt?** The overall onboarding experience is smooth and well structured. The platform provides good value for money, with comprehensive feature integration and a user-friendly interface. Core activities such as template creation, contact management, campaign execution, chatbot workflow design, and agent management are seamlessly integrated, making day-to-day operations efficient and easy to manage. **What do you dislike about Interakt?** As a business customer, the TDS refund process is quite time-consuming. The need for repeated follow-ups with both the support and finance teams makes the experience less efficient than expected. **What problems is Interakt solving and how is that benefiting you?** Interakt has been highly effective in enabling mass communication with our trade partners through WhatsApp. The platform makes it easy to organize and manage contacts using various tags and segments. With just a few clicks, campaigns can be targeted to specific states, regions, customer categories, or partner types. Once the contact lists and segments are created, they can be maintained and reused indefinitely, significantly reducing operational effort. Additionally, opt-in and opt-out management can be automated, ensuring compliance while simplifying audience management. ### 2. Robust Whatsapp Solution for Business. **Rating:** 5.0/5.0 stars **Reviewed by:** Mandip P. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Interakt?** Best software for whatsapp -1. Admin can monitor live chats + intervene anytime 2. Chat transfer / routing based on agent availability 3. Full customer history + previous tickets visible in one screen **What do you dislike about Interakt?** It isn’t very beginner-friendly at first. However, once you get familiar with all the features, you can really make great use of this software. **What problems is Interakt solving and how is that benefiting you?** It is a tracking system that gives each user a unique identity number, which helps us manage things better and allows every department to work in a more organized and efficient way. ### 3. Great UI/UX, Efficient AI, and Seamless Integrations at a Good Price **Rating:** 4.5/5.0 stars **Reviewed by:** Mahesh D. M. | Video Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Interakt?** the overall UI & UX is greate with amazing integrations and ai used is very efficient and convinence with effective pricing **What do you dislike about Interakt?** the performace of ads are variable and the perfomance of reaching out people is limited **What problems is Interakt solving and how is that benefiting you?** reaching out to exisitng clients and exploring new client opportunities ### 4. Easy Account Setup, but Pricing Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Santanu P. | Manager-Digital Promotion & Development, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Interakt?** Easy to set up the account without the need for any representative **What do you dislike about Interakt?** The price is a bit high. while others are offering same features with a lower price. **What problems is Interakt solving and how is that benefiting you?** The best thing about interakt, is it offers unlimited agents. ### 5. Streamlined Messaging with Some Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Vidhi D. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Interakt?** I like that Interakt is easy to use and very understandable. It also has a mobile app, which makes it really easy for me to handle queries all in one place. **What do you dislike about Interakt?** I feel the system is a bit slow and needs to be refreshed once every ten to fifteen minutes. I think that can be worked upon. **What problems is Interakt solving and how is that benefiting you?** I use Interakt for sending bulk messaging to the community, solving our customer support needs effectively. ### 6. Easy WhatsApp Campaign Setup with Powerful Automations **Rating:** 5.0/5.0 stars **Reviewed by:** Jithin J. | Lead - Customer Success Data Analysis and Process Insights , Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Interakt?** Automations and easy WhatsApp campaign setup. **What do you dislike about Interakt?** Support is poor. The only option available is email support. **What problems is Interakt solving and how is that benefiting you?** I use it for WhatsApp campaigns and automations, such as sending invoices and retention messages, among other similar tasks. ### 7. Good business supportive tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Interakt?** It's very easy to have all conversations from the whole team in one place. And not to worry about leaving any employee from the organization as interakt will support you to connect with all your clients through a single mobile number with the entire team. So clients don't have to worry on whom to reach. It's very good tool., we can attach as many tags as possible for a particular client to segment them. **What do you dislike about Interakt?** They have built the tool mainly to use it as a bulk message sending tool rather than a conversation tool., so I suggest them to bring more user friendly and less number of click options. However it's a great tool to have for any business. **What problems is Interakt solving and how is that benefiting you?** Having single whatsapp number for all interactions with clients by the entire team of people. Sending reminders made so easy. ### 8. Excellent Support and Problem Solving **Rating:** 5.0/5.0 stars **Reviewed by:** Vishnu S. | Digital Marketing Training, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Interakt?** I had the pleasure of interacting with Odisha Palukshi from the Interakt team, and I am thoroughly impressed. Odisha explained everything very clearly, demonstrating great knowledge and professionalism. He was patient, responsive, and ensured my issue was resolved efficiently. Thank you for the excellent support! **What do you dislike about Interakt?** averthing is good no issue with Interakt **What problems is Interakt solving and how is that benefiting you?** Interakt helped streamline the process of migrating our account to Shopify and setting up a new account seamlessly. The platform simplifies communication and management, making the integration with Shopify smooth and efficient. This has saved us time and effort, allowing us to focus on other essential business operations. ### 9. Whatsapp API market leader with early market features **Rating:** 5.0/5.0 stars **Reviewed by:** Amolkumar K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Interakt?** Interakt is always ahead of market with new features. Its easy to use as well as implement for any new users. Integration with other app is also easy **What do you dislike about Interakt?** quite disappointed with customer support TAT, need to improve **What problems is Interakt solving and how is that benefiting you?** It is helping me to increase my client ROI with the help of official whatsapp API ### 10. Professional touch for a business. **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Snehalkumar R. | FOUNDER & DIRECTOR, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Interakt?** Inerakt is very innovative and helpful for small businesses to automate their whatsapp chat and improve their interaction with new and old customers. **What do you dislike about Interakt?** You need to be technosavvy to handle basic development or another option is to get 1 year subscription for 100% help. **What problems is Interakt solving and how is that benefiting you?** Immediate response to customers. ### 11. Good Service **Rating:** 5.0/5.0 stars **Reviewed by:** Deep P. | Business Development & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Interakt?** Timely and Polite reply and satisfactory solutions **What do you dislike about Interakt?** Speed of the platform can be improved & sometime there are glitches in Bulk broadcast **What problems is Interakt solving and how is that benefiting you?** Being a BSP and easy to use UI An none tect person can easily use it for marketing or utility purpose. ### 12. Easy to use and quick support team **Rating:** 4.0/5.0 stars **Reviewed by:** SANIYA K. | Digital Marketing Officer, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Interakt?** Makes most of the tasks automate and aids in time saving **What do you dislike about Interakt?** Too much to learn on the platform regurlarly **What problems is Interakt solving and how is that benefiting you?** Interakt helps me reach out to all my customers more quickly and help me carry out the marketing efforts in a more impactful manner. ### 13. userfriendly platform **Rating:** 4.5/5.0 stars **Reviewed by:** Sujana V. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Interakt?** Simple and user friendly platform, easy to chat and create campaigns **What do you dislike about Interakt?** Sometimes setting the automated flow can be tricky **What problems is Interakt solving and how is that benefiting you?** Interackt helps us to intereact with the customers, provide campaigns and automated responses. ### 14. good experience for support **Rating:** 5.0/5.0 stars **Reviewed by:** Shubhanshi R. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Interakt?** quick response for queries, and perfect solution **What do you dislike about Interakt?** for permannent customers, the features shud be more better **What problems is Interakt solving and how is that benefiting you?** easy to responsd queries in volume ### 15. Shitty service! Pathetic success team! To place to cancel this shitty product! **Rating:** 0.0/5.0 stars **Reviewed by:** Akhilesh M. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Interakt?** Nothing. Shitty service with a shitty product. **What do you dislike about Interakt?** Pathetic support, no way to cancel this shitty product. **What problems is Interakt solving and how is that benefiting you?** No problem it is able to solve, if you use it for client communication, the account keeps on getting blocked and support obviosly doesn't care. They ask you to upload screenshot in chat, but upload screenshot option doesn't work. ### 16. WhatsApp Marketing made easy with Interakt! **Rating:** 4.5/5.0 stars **Reviewed by:** Ankur G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2023 **What do you like best about Interakt?** The best feature about Interakt is the ease of using and creating the team inbox where you can assign clients to different sales/customer service agents, the UI is also pretty neat and helps people from nontechnical backgrounds as well to understand easily. Another advantage is the deployment of chat bot which helps in better lead conversion and engagement. **What do you dislike about Interakt?** The implementation and integration are a bit tedious. A lot of effort and time is required to create chatbot responses and finally making it live. Rest all works amazingly. **What problems is Interakt solving and how is that benefiting you?** The problem of engaging customers in real-time and giving them a prompt response as soon as they click on the query is easily solved with Interakt. It redirects to the real human service agent as well as soon as it is required. The feature of bulk alerts also helps a lot in the engagement process. ### 17. best of small companies **Rating:** 3.5/5.0 stars **Reviewed by:** Vipul C. | Marketing Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Interakt?** UI and experince is very good. They have ade very thoughfull product **What do you dislike about Interakt?** less feature and limited reach in priamry pack. **What problems is Interakt solving and how is that benefiting you?** Automate user journey for smooth buying process ### 18. Best One Stop Platform for all your Whatsapp needs **Rating:** 4.0/5.0 stars **Reviewed by:** Phaneendra Kumar P. | Senior Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Interakt?** I like the easy-to-use Interface and setup, Whatsapp Catalogue feature, and Team Inbox for Whatsapp with tracking APIs. Chat automation and automatic replies are the additional added advantages. The best thing is even the starter plan allows unlimited team members. **What do you dislike about Interakt?** This platform still needs development in all aspects like website and Mobile apps and some minor bug fixings. Hopefully, they can work on some chatbot features for more happy customers. **What problems is Interakt solving and how is that benefiting you?** Best in class Whatsapp Catalogue feature with awesome documentation! It integrates easily with Shopify and allows us to distribute our collections together with campaigns. The bulk alerts are also very useful, as they allow us to message thousands of people at once. The automated campaign is also a great addition, as it makes the process of managing your collections and campaigns much easier. ### 19. Best WhatsApp automation tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Siddharth T. | Performance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Interakt?** This has been proven as an best solution to all of my WhatsApp business and manage my company's e-commerce client projects. It's a easy to use tool and it best feature like - campaign management, automated notifications and bulk messaging. **What do you dislike about Interakt?** It charges you extra per conversation if the customer replies after 24 hours of the previous message. Thus the cost per acquisition tends to increase over time. The customer support is not up to the mark. **What problems is Interakt solving and how is that benefiting you?** It is saving a lot of manual effort and time by providing automated solution. Creates an ultimate experience of customer self service. Some of the best feature that is benefiting me are - push notification, live chat, FAQ creator and email automation. ### 20. Interakt: The best solution to keep communicating with consumers **Rating:** 5.0/5.0 stars **Reviewed by:** himanshu j. | Lead - Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Interakt?** The easy to use interface and UI/UX with extended features in live chat, email marketing, building workflows and analytics makes it the best solution in the marklet in affordable budget **What do you dislike about Interakt?** The only demerits about interakt is regarding the advanced analytics support and data management to keep things at one place make it the 360 degree digital marketing and communication solution **What problems is Interakt solving and how is that benefiting you?** Interakt helps us in reducing the turn around time of resolving customer queries through live chat, managing the communication through email alerts and gathering the survey feedback from the consumers ### 21. A useful product and an alternative for email marketing. **Rating:** 4.0/5.0 stars **Reviewed by:** SHRUTI M. | DIRECTOR, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2022 **What do you like best about Interakt?** The automation features are excellent and helpful. - Template and Campaign creation process is easy. - Also, the shared inbox is quite interesting and helpful. - Catalog is another excellent feature that is easily connected with the platform and easy to promote. Excellent conversion in terms of mail. **What do you dislike about Interakt?** - Setting up the platform was a bit of a challenge though the support was fine and prompt throughout - Fb verification could take days to approve, but we have done it within a day. - UI should be better. It's quite simple and could be more engaging and interesting. - We expect some features to be available on the basic plan are missing. **What problems is Interakt solving and how is that benefiting you?** - Promoting products on WhatsApp - Customer interaction is easy - Automated campaigns and broadcast campaigns - FAQ list automation answers half of the customer's questions ### 22. Offering Haptik Interakt to Jio's SMB customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Interakt?** Interakt allows Jio's SMB customers to set up an online sales channel for their own products through WhatsApp business API. It is possible to provide instant customer support through a collaborative inbox. You can set simple automated workflows viz. FAQs, shipping and delivery updates, or abandoned cart alerts. **What do you dislike about Interakt?** Users will have additional conversations to WhatsApp separately, which can increase costs dramatically. **What problems is Interakt solving and how is that benefiting you?** Jio has more 50,000+ SMB customers, who are using Jio Internet services. As part of value-added services, Jio has bundled Haptik Interakt offering as official reseller of services ### 23. The Simplest and Best Platform to Generate Sales through WhatsApp! **Rating:** 4.5/5.0 stars **Reviewed by:** Darpan A. | Digital Marketing Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Interakt?** 1. The WhatsApp Catalogue feature is incredible! The catalogue creation procedure is likewise really straightforward! 2. Its user-friendly design, numerous integration possibilities, and ability to construct templates and automatic campaigns make it quite valuable for businesses. 3. The customer support team is super efficient! They respond quickly and resolve all your queries at the earliest. **What do you dislike about Interakt?** 1. It is a new platform that requires a lot of development. As a result, there are several constraints. 2. They may be able to improve the iOS and Android mobile applications, which might be game changers. 3. There are also a few software bugs. **What problems is Interakt solving and how is that benefiting you?** 1. This is the finest catalogue feature ever. Since I have a Shopify account, they have created the Whatsapp Sales Channel app, which effortlessly integrates your Shopify collections with Interakt and allows you to distribute them together with campaigns to clients! 2. Bulk alerts to users are really useful. From a single phone number, you could message thousands of people at once. 3. Another aspect is the automated campaign. The ability to send abandoned carts and order-sent notifications through tracking links has greatly reduced our workload and simplified the procedure. ### 24. Efficient and User-Friendly Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Mahesh M. | Founder & CEO, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Interakt?** One of the key features that make Interakt stand out is its unified inbox, which allows businesses to manage their customer messages from multiple channels, such as email, live chat, social media, and more, all in one place. **What do you dislike about Interakt?** Limited customization options: Some users have reported that the customization options for the Interakt platform are limited. This could include things like customizing the appearance of the chat widget. **What problems is Interakt solving and how is that benefiting you?** Integration with third-party tools: While Interakt integrates with a number of popular tools, some users have reported issues with integrating with less common or proprietary tools ### 25. One of the best Platform for broadcasting messages and automation **Rating:** 4.0/5.0 stars **Reviewed by:** Sonaal G. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2022 **What do you like best about Interakt?** - The fact that my team could access the same inbox with one number to answer to customer questions - FAQ list for basic and generic customer questions - Sharing catalog on Whatsapp **What do you dislike about Interakt?** - Sometimes the support team takes too long to respond. - Direct Integration options are limited, as a result, we have to rely on connector platforms for integration. - Does not have a full-fledged chatbot. Automation works for generic responses not for customer-specific - Instagram integration is a miss **What problems is Interakt solving and how is that benefiting you?** - Automated notifications work very well - Broadcasting campaigns is really easy - Managing thousands of customers and communicating on Whatsapp ### 26. Super tool and a saviour for Startups (Shopify) **Rating:** 5.0/5.0 stars **Reviewed by:** Prem A. | Ecommerce Head, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2022 **What do you like best about Interakt?** - Easily able to export the campaign reports and users. - Free Whatsapp widget on the website - Platform subscription charges are affordable, considering the features and support **What do you dislike about Interakt?** - Observed a few bugs, but the support team addressed the issue quickly. - Sometimes, the platform takes time to load. As a result, we have to refresh to it often - Green tick is not readily available. I guess Facebook is more responsible for this **What problems is Interakt solving and how is that benefiting you?** Automation has reduced our work - Improved our engagement with customers and support - Customers could easily reach out for questions with the widget option on the website ### 27. Good app for psychologists to have all your clients in one place (app) do follows up and chat . **Rating:** 5.0/5.0 stars **Reviewed by:** Shivanika D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Interakt?** Its integrated with whatsapp so our customers can message up from whatsaap and we can have all chats at one place. **What do you dislike about Interakt?** The layout is a bit complicated and takes time to understand how to use it. **What problems is Interakt solving and how is that benefiting you?** Psychological counselling services to our customers . Sending broadcasts to all the clients . Able to follow up and monitor chats of other counsellors on app. ### 28. Good tool to begin WA **Rating:** 3.0/5.0 stars **Reviewed by:** Payal V. | Manager - Website & Tech., Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Interakt?** Shopify integration, ability to customise as per segment **What do you dislike about Interakt?** Optin and out automatic flow is not available **What problems is Interakt solving and how is that benefiting you?** Transaction WhatsApp and proactive messages to customer. Customise messages based on customer and order history. ### 29. Excellent tool for automation and Whatsapp communication **Rating:** 5.0/5.0 stars **Reviewed by:** Govindjee J. | partner, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2022 **What do you like best about Interakt?** - To be able to broadcast messages on WhatsApp to thousands of customers. - the user interface is excellent and easy to use - To be able to send catalogues with marketing campaigns. **What do you dislike about Interakt?** - Cannot create multiple FAQ lists. There is an option to create only one, and it is not included with the basic plan. - Experiencing frequent breakdowns recently. - Support on emails is a delayed process **What problems is Interakt solving and how is that benefiting you?** - Templates and marketing campaigns - Customer support on Whatsapp and automation does half of the work - Sharing catalogue on Whatsapp ### 30. Never Expected Whatsapp to convert to Sales, Thanks Interakt!! **Rating:** 4.5/5.0 stars **Reviewed by:** Keval s. | ONLINE HEAD OF WEBSITE AND SALES, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Interakt?** 1) Love the Campaigns! As there are many abandoned Checkouts on the website, Sending them an abandoned Cart Reminder Leads customers to message us! Which leads us to make a sale after we have a word with the customer. 2) Love the Automation as no more is a person required to answer the phone Interakt does the job for us 3) No more do I have to click photos of the products, we can just send them the product catalogue and the customers can see for themselves **What do you dislike about Interakt?** 1) Dislike that there is no way to create a group for our team to communicate with each other, But notes is there so it helps. 2) The interface for the web application can get better! As sometimes there are delays in loading, Sometimes there are some messaging delays as well. 3) We can make the Interakt mobile application a bit better as my staff is used to the Old Whatsapp application on the phone so they are a lot more comfortable in using it and doing more sales. **What problems is Interakt solving and how is that benefiting you?** 1)It's solving the market gap created with technology and people buying online from amazon and flipkart as it gives us an edge also to be in the online market. 2)The problems with my team being big, plus there is no one person who can answer all questions so team assigning really helps us to answer the queries from our customers ### 31. Excellent value for money platform for whatsapp marketing. **Rating:** 4.5/5.0 stars **Reviewed by:** Ajith K. | Customer care executive, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2022 **What do you like best about Interakt?** - Automation feature- has bridged the communication gap between the business and the customers - Catalogue- One of the most useful marketing features that allow sending the products easily from Shopify to the customers on their WhatsApp - Automated notifications- You could set automated messages for Orders placed, Abandoned carts, Orders cancelled and orders shipped. - Interactive list has actually helped address most of the common customer questions automatically. **What do you dislike about Interakt?** - Limited Direct Integration options. - Mobile application has few bugs and has limited features, unlike the web app version, something that they could improve upon. - Experienced delays in automated notifications sometimes. This really hampers the messaging and communication flow with the customers. **What problems is Interakt solving and how is that benefiting you?** - Catalog feature is the best one yet. Since I have an account on Shopify, they have introduced the Whatsapp Sales Channel app which seamlessly connects your Shopify collections with Interakt and allows you to send across to the customers along with the campaigns too! - Bulk notifications to users are something that really helps. You could message thousands of users at once from a single number. - This platform has helped me boost sales and Customer retention. ### 32. Awesome platform for whatsapp business automation **Rating:** 5.0/5.0 stars **Reviewed by:** Joel G. | Business Developement Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2022 **What do you like best about Interakt?** This is one of the best tools available in India for WhatsApp marketing. The user-friendly interface, multiple Integration options and ability to create the template and automated campaigns make it quite useful for the business. The most exciting feature is the catalogue. My sales have gone up since I started using this platform with the catalogue feature. **What do you dislike about Interakt?** - Currently, Interakt does not have an Integration with Facebook and Instagram which in my opinion is a drawback - Also, they could improve upon the IOS and Android mobile applications which could be a game changer. **What problems is Interakt solving and how is that benefiting you?** - The catalog feature has boost up the sales for sure. Significant increase in sales. Getting more and more orders with its marketing application. - Automated campaign is another feature. To be able to send abandoned carts and order shipped notifications with the traking link has really lessen the burden and made the process quite easy for us. - Automation features and automated responses that include a welcome message and Out office message and a Delayed response message have significantly improved the communication with customers. ### 33. Great Whatsapp Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lalit K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Interakt?** Easy Interface, Fast, Reliable, Affordable, Ysing a different platform but as i got to know about them i swtiched instantly **What do you dislike about Interakt?** Nothing all good there is nothing bad or to dislike **What problems is Interakt solving and how is that benefiting you?** Helping users with the whatsapp customer service and marketing ### 34. Catalog feature on Interakt works amazingly well **Rating:** 4.0/5.0 stars **Reviewed by:** Anup K. | Assistant Manager - Web Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Interakt?** Promoting the catalog on Whatsapp has helped a lot with sales Easy to connect the Shopify catalog with the platform and list collections Automation, especially FAQ's is a feature to look for **What do you dislike about Interakt?** A limited number of products and collections could be shared with the customer Whatsapp does not support variations If widgets could have chatbot flows would be a game changer **What problems is Interakt solving and how is that benefiting you?** Sharing catalog on Whatsapp since email marketing is not that effective now Centralized Support with the shared inbox Able to respond to customer queries on the mobile app ### 35. Feature loaded marketing tool **Rating:** 4.0/5.0 stars **Reviewed by:** Pari C. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Interakt?** - Important features like automation, campaigns, templates, and catalogs that is needed to support a business - Good service, better than most service providers - Multiple integration options **What do you dislike about Interakt?** - Template approval process could take some time if not instantly approved by Facebook - No Order delivered notification event for Shopify accounts -- UI should be better. It's quite simple and could be more engaging and exciting. **What problems is Interakt solving and how is that benefiting you?** - More efficient customer engagement - Automated notifications and broadcast campaigns - FAQ list automation answers half of the customer's questions. - Promoting products on WhatsApp ### 36. Simple, Reliable, Powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Vidit P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Interakt?** Its a very simple tool to use, and if we can get creative enough it becomes a super powerful tool for customer support and marketing. A good 5-10% of our revenue comes from remarketing activities done with Interakt. **What do you dislike about Interakt?** There can be some limitations from time to time in different functions but is basically rules set by whatsapp and not the app itself. **What problems is Interakt solving and how is that benefiting you?** a super powerful tool for customer support and marketing. A good 5-10% of our revenue comes from remarketing activities done with Interakt. ### 37. Fantastic Overall Experience with Interakt **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit G. | Founder and Marketing Head, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Interakt?** - Automation feature and Quick Replies do help a lot with customer communication - Engaging User Interface and easy-to-use platform - Order info gets automatically synced with the platform and reflected in the user section **What do you dislike about Interakt?** - Limited events for automated notifications - Campaign analytics is missing, though we have observed growth with this platform but analytics regarding conversions and sales would be a game changer. **What problems is Interakt solving and how is that benefiting you?** - Overall experience with campaigns is fantastic - Automation has reduced most of the manual task - Better engagement with customers ### 38. Best company for Business whatsapp **Rating:** 4.5/5.0 stars **Reviewed by:** Monalisa B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Interakt?** They are having best dashboard to track all responses and responed them accordingly , Compare to haptik and wati they have best prices in market **What do you dislike about Interakt?** NO we did not find anything bad about them **What problems is Interakt solving and how is that benefiting you?** Having a best dashboard where we our using for customer support and reply to all ticket there only ### 39. Usable BSP for WhatsApp message **Rating:** 3.5/5.0 stars **Reviewed by:** Nikhil K. | Founder & CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Interakt?** It has a rich API support to send WhatsApp messages **What do you dislike about Interakt?** It does spam if we once create account with offers etc. **What problems is Interakt solving and how is that benefiting you?** Ir solves the problem to onboard the WhatsApp channels to the dashboard with ease ### 40. The best app for Whatsapp Marketing and Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Raghav J. | Cofounder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Interakt?** Features like, automated responses to user queries helped us improve customer experience by solving their issues in no time. Updates and notifications regarding orders, shipping and delivery became seamless and scalable. Quick feedback from customers on WhatsApp helped us take necessary actions on time and serve them better. Integration of Interakt with e-stores like Shopify is too easy and coding-free that it didn’t take much time for us to get started. The best sides of using Interakt is it’s user-friendly interface and transparent pricing structure. Without adding much cost your business, it helps you add gears to your sales curve. **What do you dislike about Interakt?** For any e-commerce or D2C business, Interakt serves a one-stop WhatsApp Business platform that helps your business grow much faster than average. In our case, we didn’t find any disliking aspect of this cognitive platform. I hope it keeps on getting better and better every day. **Recommendations to others considering Interakt:** Dont think twice, go ahead **What problems is Interakt solving and how is that benefiting you?** In the Indian market, emails didn’t work as the primary mode of communication. A majority of our customer base are people who don’t open emails frequently. Most of them do not even open emails. Delayed responses and prolonged conversations became the biggest pain-points. Also, promotional activities over emails had a very low open rate. But, Interakt has helped us immensely in turning the tables for our business. With seamless automation & uninterrupted conversations on WhatsApp, we have increased repeat purchases for our products. Instead of 15-20% of read-rate on emails, it shot upto 75-80% of read-receipt on WhatsApp. Out of an email to 40,000 people, only 10-20 replied back. But on WhatsApp, there are 800+ customers who are replying back in no time. 2X increase in the rate of abandoned Cart Recovery. 1.5X more queries resolution than regular email conversations. ### 41. Best Service And Support with interactive seccsions **Rating:** 4.5/5.0 stars **Reviewed by:** Sumit A. | Marketing Head, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Interakt?** interakt helps us to integrate all our team support in whatsapp inbox so we can connect directly to customer with app they love the most we know its competitors like wati but their interface is not good **What do you dislike about Interakt?** application lags sometimes we need to refresh it most of time while working on interakt **What problems is Interakt solving and how is that benefiting you?** interakt help our team to put all our support team in whatsapp which is wonderful now we are there where the customer are ### 42. Whatsapp Integration Must for your Business **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Interakt?** Helful thing about interakt is first I dont need to reply for every text from my customer there is a auto reply feature which saves my time and secondly I can launch various campaigns to re-target my customers **What do you dislike about Interakt?** There are many features that I want but app doesn't provided for example campaigns like a specific product review message for the customers, COD to Prepaid campaigns and many more. Interface not that user friendly and App is not well optimised **What problems is Interakt solving and how is that benefiting you?** I must say the Interakt support team is the best so far among any available companys in India. 10/10 for the support beacuse whenever I had issues it was solved immediately and they schedule a google meet everytime I raise a issue on whatsapp. ### 43. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Interakt?** For integrations with a CRM, all the details are available in UI...its quite helpful and save time as well as it avoids dependency **What do you dislike about Interakt?** support is not that great, need to work on their reponse **What problems is Interakt solving and how is that benefiting you?** bulk communication and integration help me track my customers in real time ### 44. Good software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2023 **What do you like best about Interakt?** integration are available with CRM and UI is user friendly **What do you dislike about Interakt?** Support is very slow, usually responds after days. **What problems is Interakt solving and how is that benefiting you?** communication with clients and nuturing ### 45. Mufasa flavour premium & Hookah King **Rating:** 5.0/5.0 stars **Reviewed by:** Manish D. | Instagram I am feeling so **Reviewed Date:** August 20, 2022 **What do you like best about Interakt?** Getting a good business and marketing and I am trying to get a good public to create my market and I can reach public which I do I can give the better service which all of cannot give **What do you dislike about Interakt?** I don't like to waste my time and I don't like to waste my energy you cannot give me a good business and I hope so I can get a get business and thank you **What problems is Interakt solving and how is that benefiting you?** Alex to approach the market people and amounts to know my product feedback and I want to know my work feedbacks and my working strategy is a another way which I likes to work always now I am getting good market in my business but I need more market to capture ### 46. Best way to sell your product **Rating:** 5.0/5.0 stars **Reviewed by:** Deepti A. | Owner of Homely Arts, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Interakt?** I have many products like lights and Customise neon signs, interakt works excellent for both products, and it helps to chat with clients easily, and on another side, they can check out on their own without human interaction!! Awesome! **What do you dislike about Interakt?** Nothing as such, everything is good.. no issue found **What problems is Interakt solving and how is that benefiting you?** I had a huge flow of clients which was not easy to understand, interakt solved this problem.. ### 47. Easy to use software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Maritime | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2023 **What do you like best about Interakt?** easy to use, UI is simple and integrations are also available **What do you dislike about Interakt?** support is not good, very slow response. **What problems is Interakt solving and how is that benefiting you?** communication with clients and nuturing ### 48. Must have messaging tool for any modern business **Rating:** 5.0/5.0 stars **Reviewed by:** Anirban S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Interakt?** - Multi-user feature - Automation which improves efficiency and takes conversations down the funnel - Widgets - Integrations - especially with shopify which enables real-time shipment tracking - Ability to create templates for quick response and campaigns **What do you dislike about Interakt?** - The mobile app can be more user friendly - Waiting for WhatsApp to introduce variations for displaying product collection - Hope the team will provide more integration options **What problems is Interakt solving and how is that benefiting you?** Problems solving 1. Automatic shipment status tracking via shopify - the customer gets real-time updates from the brand 2. Automation of response to inbound queries from various channels (website, social media) with flexibility for interventions - standardises responses and improves efficiency 3. Running outbound campaigns at scale - earlier doing this though WhatsApp was a channel 4. Monitoring of conversations by multiple agents - providing feedback and training to agents and improving the quality of agent conversations ### 49. Easy to integrate and improves efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Kushal S. | Co Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Interakt?** Shared Team Inbox: Support channel | Query resolution | Tagging customers Tracking details of the order directly on whats app Whatsapp Notification Campaign : One -time (Offer, New Product ) : Abandoned cart, feedback WhatsApp catalog: For whatsapp commerce **What do you dislike about Interakt?** Flow builder is not available. Integration for lead generation activity is not automated. **What problems is Interakt solving and how is that benefiting you?** Conversion Ratio: Lot of users got dropped from cart page and we were clueless. We wanted to know by interacting with them personally, what’s the issue. We were getting orders but cart abandonments didn’t let us sleep. We had a process then to call each user and try to understand their challenge. Not everyone was comfortable with call communication. Customer Support: Now, users had many queries. Before purchase, they wanted to know whether the skins fits their laptop, what’s the material, return policy,etc. And post purchase, the queries where even higher, about when it will get delivered. ### 50. Best WhatsApp bulk Messaging service in the market **Rating:** 4.5/5.0 stars **Reviewed by:** Swarakesh M. | Intern Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2022 **What do you like best about Interakt?** UI/UX of Interakt is by far the best in the market, and so is the ease of use. **What do you dislike about Interakt?** Pricing is a little high than other players in the market, but if you are willing to build your accounts, in the long run interakt ends up cheaper, but in the start it is a bit heavier on the pocket, but the pricing is well justified for the service provided. **Recommendations to others considering Interakt:** If you are planning for using whatsapp long term, interakt is one of the best options available in the market. **What problems is Interakt solving and how is that benefiting you?** Interakt helps in sending messages on WhatsApp in bulk, as a consumer-facing ed-tech start-up it is of utmost priority to let our customer's know about their class timings, and the best way to do that is through sending messages on WhatsApp. - [View Interakt pricing details and edition comparison](https://www.g2.com/products/haptik-interakt/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+04%3A07%3A13+-0500&secure%5Bsession_id%5D=423a5865-5bf0-41b7-88b8-8b13a3c66630&secure%5Btoken%5D=e7e555fa8c2ce5c50e22996ee4d59a9d718f8d4bf1437c13ff78ad0bd976a7f0&format=llm_user) ## Interakt Integrations - [Canva](https://www.g2.com/products/canva/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Interakt Features **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Generative AI** - AI Text Generation - AI Text Summarization **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Interakt Alternatives - [Gallabox](https://www.g2.com/products/gallabox/reviews) - 4.6/5.0 (164 reviews) - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (483 reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (468 reviews)