"It is very easy to use and provides us data in a most structured way which we are using to monitor the SLA's of our Vendor and also to figure out the potential CSI candidates. It also gives us access to Benchmark which then motivates us to strive together to achieve those goals."

"Easy navigation, well presented clean layout, very professional and helpful staff who are genuinely interested in improving the customer experience."

"Happy Signals gives us the ability to monitor, track and measure the impact of the improvements we make to our environment and how our employees react to those changes. Our employees are responding well to the ability to score IT and give us feedback as it relates to both Incidents and Requests, this feedback has allowed us to fix systemic issues that previously we were unaware of or not..."

"Far more granular than many other tools and trends don't get lost in average scores. I also like being able to benchmark our scores against the scores of 1 million other users of the HappySignals tool around the world."