![Kyle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle M.")
KM

Kyle M.

Senior Technical Consultant

Small-Business (50 or fewer emp.)

1/17/2021

"Useful Platform, Room to Grow"

4/5

What do you like best about HappyFox Help Desk?

HappyFox is relatively flexible, has a reasonable cost and fills some unique edge cases and niches (for our organization, it was multiple brands being capable of being supported within the same help desk, wihle not costing an arm and a leg). Support is available, responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Help Desk?

The actual configuration and setup is a bit clunky. The availability of functionality is a priority, while the implementation is poor from a UX perspective. Mobile application lacks significant functionality, is nowhere near feature parity with the web application.

I'd be very interested in seeing UX and Quality of Life prioritized in future releases. Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Help Desk:

After having experience with a great deal of different Help Desk applications, for a variety of purposes, HappyFox provides a good value to functionality ratio. Review collected by and hosted on G2.com.

What problems is HappyFox Help Desk solving and how is that benefiting you?

We were able to achieve most automation needs with tickets, across multiple brands. Review collected by and hosted on G2.com.

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Rating Updated (1/21/2021)
Current UserValidated ReviewerSource: Organic

See what 138 reviewers think of HappyFox Help Desk

4.5 out of 5 · Verified reviews from real users

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