It's a simple and clean. and you can see multiple chats on one screen, so that's always nice to not have to minimize screens. Review collected by and hosted on G2.com.

it's not always intuitive. I want to be able to link it to the Happy fox ticket, but I haven't been able to. I was told that there is a way, but if it was easier to figure out, so i can just log the chat history into the customer's open ticket. Review collected by and hosted on G2.com.

Ease of use for both administrators and end users.

- High level analytics through the Reporting features.

- Easy to use interface to sort and respond to tickets.

- Great technical and business support from the HF Team.

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Some issues with configuring KB articles. There is some limitations in producing articles, however, Happyfox has been continually improving these features and many others. Review collected by and hosted on G2.com.

The constant improvements and developments that part of the service, the quick and helpful support team, the ease of use and how it improves our customer experience with us. Review collected by and hosted on G2.com.

I'd like to have reports automatically generated and sent out via email.. but I believe this is on the development roadmap. I also I want to be able to have different staff members be automatically receive tickets on different days. eg. Staff member A works 5 days per week, staff member B works Mondays, Wed and Thursdays. when staff member B is working I want them to receive all the tickets and on Tuesdays and Fridays staff member A gets them all. Review collected by and hosted on G2.com.

easy to use and perfect fit for our IT Team and user community. Smart rules have streamlined our workflow and automated some of our ordering. Review collected by and hosted on G2.com.

I'd like to be able to change the availability of my team and to designate more than one administrator. Review collected by and hosted on G2.com.

Happyfox is a very flexible, reliable product allowing me to track all the tickets sent in by our customers. It allows us to track the entire life cycle of the support ticket. This allows us to look at ways we can improve our support responses to our customers. It also helps us to keep things on track and stay on top of things. Very good tool to distribute work load evenly among our team Review collected by and hosted on G2.com.

Not many things to Report here but I dislike the fact that it does not save email addresses automatically so one has to sometimes go and extract an email address out of outlook and then paste it into the email link. Review collected by and hosted on G2.com.

easy to use and friendly functional interface, that's two point makes happyfox chat really get me into this software, and also give me a little time to setup this software Review collected by and hosted on G2.com.

maybe about price, a little expensive but what i got from happyfox make it worth to try, after you install it, you will get stick to it. Review collected by and hosted on G2.com.

The ability to customise it to your needs. The tracking of tickets from start to finish. Review collected by and hosted on G2.com.

It doesn't seem to understand out of office replies. This is something that im sure we can get around but with us been new to the system we haven't found the solution yet. Review collected by and hosted on G2.com.

What I liked most was having the practicality of having many sources of different messages brought together in one tool. Review collected by and hosted on G2.com.

Sometimes it doesn't update my new messages quickly enough, and I have to wait or manually update them. Review collected by and hosted on G2.com.

I really like the work flow and how easily it is to modify it to your liking. Another thing I like about Happy Fox is that you can easily maneuver through the system and find old tickets extremely easily and fast. it really helps me stay organized. Review collected by and hosted on G2.com.

I don't really like the dashboard and how it shows everyone's tickets and not just tickets assigned to me. if maybe it could at first show you just your own tickets that might be a little more beneficial to the user. Happy Fox is also a little slow when it comes to opening new pages or searching for old tickets. it could be a little faster. Review collected by and hosted on G2.com.

The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively with the clients to get them the needs that they so desperately need from our business to do a good job for them and provide the conversation points that they need to make an educated purchase for our products. Review collected by and hosted on G2.com.

The cost per user. Each package should be like 20-30 dollars per set of like 5 users. Review collected by and hosted on G2.com.