As a registered staff member there are plenty of customizable options and features from reports and branding to SLA and ticket types. Review collected by and hosted on G2.com.

I wish there were more customized options available for customers as there are for registered staff members. Review collected by and hosted on G2.com.

We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which was handled very well. We decided to give it a try and getting it up and running was crazy fast and super easy. Once it was up and running, it was overall very intuitive and the learning curve was tiny. For the questions we've had, HappyFox support has been excellent. Matter of fact, I wish support for all the vendors we deal with was as good as HappyFox support.

If you're considering a new service desk platform, I'd recommend at least demo'ing HappyFox. So far we've been very pleased, and between the top quality support and the additional functionality we needed, I would certainly recommend giving HappyFox a try. Review collected by and hosted on G2.com.

It's hard to come up with cons for this platform. The only con I could imagine is if you were a huge enterprise with several thousand clients and customers to support and you simply need more functionality and bells and whistles than HappyFox has to offer. I can't say that's really a con though because HappyFox seems to be pointed towards the SMB market. As an SMB, we don't want a hundred different functions we're never going to use. Review collected by and hosted on G2.com.

Daily ease of use and ability to report. It gives me a single point of entry for support issues that I can address anywhere. Review collected by and hosted on G2.com.

End user integration takes work and training Review collected by and hosted on G2.com.

HappyFox's Support Team is top notch, and my agent Leo has been very helpful during the pre-launch phase and ongoing. Pairing smart rules with custom categories (each with their own auto-response templates) has been very helpful for us and ensures that our customers understand where their tickets are at each stage of the escalation process. Review collected by and hosted on G2.com.

Every issue that I've had with the platform has been addressed, other than a few pending feature suggestions. I currently have no complaints about the product. Review collected by and hosted on G2.com.

We can create as many customTicket categories we need to help us manage ongoing and follow up tickets easily. The reporting is great and helps us track resolutions by staff member and also helps us see ticket volume by client. We can also easily search to see the most common reasons for calls and help to minimize any issues. Review collected by and hosted on G2.com.

We do not like when we respond to a ticket that it bumps our ticket to the top of the queue but doesn't show our response unless you open it up. We would also like to be alerted with a sound if a new ticket arrives so we don't always have to keep checking. Review collected by and hosted on G2.com.

We love how user friendly it is. It's efficient, easy and overall a great business to customer experience. Review collected by and hosted on G2.com.

We have a lot of instances where we need to send outgoing emails to individuals. Unfortunately, it is not that easy to send an out bound email unless the constituent emailed you first. We would like it if the software provided an easier solution to that. Review collected by and hosted on G2.com.

One of the features that is crucial to our business is have the 3 possible "brand portals" that allow my support team to support clients and users for different products with one queue. This has improved our ability to respond in a timely fashion as well as measure total support necessary in a huge way. Review collected by and hosted on G2.com.

I think one of the limitations of the product is the nomenclature used for "Staff" and "Contacts" - not having the ability to put these into different groups does not allow our team to organize our stakeholders appropriately in the system. It's not the end of the world, but it would certainly be a feature in the future I'd like to see.

Also - Notification settings are a bit limiting at this time for "Contacts" when it comes to the Forum/Knowledge-Base funciton Review collected by and hosted on G2.com.

HappyFox is intuitive, attractive, and very user friendly. Everything step of using the product (especially compared to other products) felt well thought out and nice to use. All of the screens look sleek and modern, all of the emails that are sent through the system are simple and attractive. The different view options made a lot of sense. Review collected by and hosted on G2.com.

I didn't have any problems with HappyFox when I used it, especially compared to other products that have many issues. Review collected by and hosted on G2.com.

The platform is easy to setup and configure. I migrated our department to HappyFox in one week. The canned reports, automation, and ticket queues are intuitive and deliver value right away. Extremely fast and courteous service. I never needed to take advantage of the API, but it is my understanding that even more customization is available through this option. Review collected by and hosted on G2.com.

I would like more filter options in the queue filter for date/time like LAST WEEK, LAST MONTH, LAST YEAR. Review collected by and hosted on G2.com.

The best thing about HappyFox chat is how versatile/programmable the platform is. It offers so many incredible features that may not be needed in the early stages of use, but great for scaling into. Reporting, customer satisfaction, monitoring web visits, initiating trigger chats on specific pages, canned actions and all of which so easy to setup! Oh ya, and great customer support! Review collected by and hosted on G2.com.

Nothing really to mention here. Perhaps too many chat windows open at the same time clogs up the screen. Maybe consider minimized chat window size. Review collected by and hosted on G2.com.