UX is top notch. Very easy to onboard and get started, Review collected by and hosted on G2.com.

Pretty basic feature set. No real CMDB. No Asset management Review collected by and hosted on G2.com.

easy to setup and a overall great helpdesk tool for tickets Review collected by and hosted on G2.com.

it can be not user friendly at first when learning the product Review collected by and hosted on G2.com.

currently in the company we are using happyfox to manage the internal and external tickets of the company has been very beneficial for us since we can keep the tickets organized by department, person or specific project which has saved us a great deal so far amount of time and effort also keeps us connected since there is a portal where you can track the ticket and evaluate the progress and comment on what is happening or see the updates and react to the dashboard even though at the beginning it is very Basic can be customized with colors or corporate logos and thus feel more identified with the panel, we really loved how the result was very good and professional, happyfox also has multiple platform support, so it can be monitored from the mobile web interface or from the application or simply from the desktop or laptop which makes it very easy to use it and in any ier moment Review collected by and hosted on G2.com.

We have had some small recurring problems with happyfox one of them one of them is that sometimes the notifications have a delay sometimes of one or two days and that is annoying since the client may think that we are not professionals or that we do not care when it's actually just an app lag Review collected by and hosted on G2.com.

The ease of customization and automation tools Review collected by and hosted on G2.com.

Frankly, not too many dislikes at this time. However, as a recommendation, consideration for adding more business related SaaS / technology tools integrations would be nice. Review collected by and hosted on G2.com.

HappyFox is very simple to use. My response time has been shortened. We can now operate more careerfully. The software has been easy to use and is secure without interruption. The rewards of sales support, great email incorporation and smart guidelines that help us improve each day are outstanding. Review collected by and hosted on G2.com.

My issue is the need to develop mobile apps to enable a user to address tickets on the go. Review collected by and hosted on G2.com.

It's easy to send e-mails, the interface is nice, it's generally fairly fast and you can easily work with other people on your team with it. Review collected by and hosted on G2.com.

it's very hard to see new e-mails coming in which is important. There should be an alert when a client e-mails you. Otherwise they could be waiting for hours because it's easy to miss. This can upset a client as customer support is #1 for us. Review collected by and hosted on G2.com.

Happy fox is a great implementation for our customer service team Review collected by and hosted on G2.com.

They are still working on extension app varieties but is already better than many others Review collected by and hosted on G2.com.

I love how organized you can keep everything. Having all my work tickets at the tip of my fingers is amazing Review collected by and hosted on G2.com.

I'm not a big fan of the application. It's not as customizable as the webpage. Review collected by and hosted on G2.com.

Flexibility. With HappyFox, it is so easy to change the configuration to meet our ever-changing needs. We can do this easily via the built-in tools and extensive knowledgebase they offer and none of it requires coding. The use of the REST API makes integration with other services we use seamless if these services are not already integrated with HappyFox. They keep adding more and more features and do not raise the price. This is not a ticketing system that will nickel and dime you to death, and that is important in my organization. Review collected by and hosted on G2.com.

I wish that their automation tools were a little more flexible- specifically with defining the events, frequency, and triggers used to automate an action. It is set up sort of like using the Windows Task Scheduler. Review collected by and hosted on G2.com.

Getting set up with HappyFox and their friendly sales and support staff was a breeze. They we're very transparent with the capabilities of their platform and provided an exceptional demo of features prior to signing up. Post registration, the Happy Fox ticketing system has been a turned our chaotic email based support system, into a fluid ticketing system. Additionally, the advanced customization features of the Knowledge Base and multi-branding options allows us to match our "Support Center' with our brands seamlessly. Review collected by and hosted on G2.com.

Really the only thing I dislike (which has no effect on the functionality of HappyFox) is the old menu layouts. The various tabs and menus are a slightly overwhelming when first getting into the program, but as they have already done with their new Tickets page, the updated user interface is easier on the eyes. Review collected by and hosted on G2.com.