AE

Verified User in Events Services

Mid-Market (51-1000 emp.)

9/29/2017

"Great tool to organize customer support in a team"

5/5

What do you like best about HappyFox Help Desk?

it has a very easy to understand UX, which makes it useful for new collaborators Review collected by and hosted on G2.com.

What do you dislike about HappyFox Help Desk?

there is no built-in spam filter currently, but you can setup a manual spam category Review collected by and hosted on G2.com.

RG

Rene G.

CEO / Founder

Printing

Small-Business (50 or fewer emp.)

12/30/2016

"Great tool for electronic production planning and job status"

5/5

What do you like best about HappyFox Help Desk?

HappyFox is extremely easy to use and setup. We use it many times a day to update job status, we have been saving a lot of time by converting our production board to HappyFox. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Help Desk?

The iphone app has some bugs but I heard they are working on it. Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Help Desk:

Even if it is called a help desk tool, this can be adapted to many kind of situation. We use it to follow job status in house. Sign up for the 30 day trial and see how you can adapt it to your needs. Call them, the support is amazing and they help us out with the setup. Review collected by and hosted on G2.com.

What problems is HappyFox Help Desk solving and how is that benefiting you?

We have converted a production board to an electronic version accessible everywhere. It has been a game changer for our customer service department, we have been saving a lot of valuable time. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Enterprise (> 1000 emp.)

12/4/2017

"happyfox review"

4.5/5

What do you like best about HappyFox Help Desk?

it is quick and easy to use with a simple design. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Help Desk?

Customers should have a log on portal to chekc status of tickets. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

11/1/2017

"Finally Found the Best Ticketing Solution"

5/5

What do you like best about HappyFox Help Desk?

Email flexibility, highly customizationable, knowledgebase. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Help Desk?

There is nothing I can think of right now. Review collected by and hosted on G2.com.

EL

Evan L.

Director of Operations

Consumer Goods

Small-Business (50 or fewer emp.)

11/10/2016

"Very helpful for managing incoming feedback"

5/5

What do you like best about HappyFox Help Desk?

Happyfox is a very useful system for helping us track our help desk tickets because it's very customizable, plays well with other software including Zapier, and gives us the tools we need to deliver solid and reliable customer service.

Also their onboarding and customer support is fantastic! If you have any questions or problems, they're fantastic in this realm. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Help Desk?

There have been some glitches with the support widget, and the ui/ux for sending responses isn't as friendly as Gmail.

We've also had a hard time to get our customers to use the HappyFox forum. This is a good idea, but isn't as easy to use as it needs to be to encourage customers to actually contribute knowledge.

Review collected by and hosted on G2.com.

AR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

10/24/2017

"Perfect for my business"

4/5

What do you like best about HappyFox Help Desk?

Our business is PropertyFox so it's well fitted with the name!

Links with our Facebook account.

Picks up the location of customer Review collected by and hosted on G2.com.

What do you dislike about HappyFox Help Desk?

Facebook messenger is sometimes out of sync Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

11/27/2017

"CTO"

5/5

What do you like best about HappyFox Help Desk?

Product is very User Friendly and easy to setup Review collected by and hosted on G2.com.

What do you dislike about HappyFox Help Desk?

Need a better survey after the ticket is closed Review collected by and hosted on G2.com.

AR

Verified User in Restaurants

Enterprise (> 1000 emp.)

11/13/2017

"Great Service"

5/5

What do you like best about HappyFox Help Desk?

It helps us keep our work organized, while still getting email notifications. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Help Desk?

Not being able to close tickets through email. Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/31/2017

"Complete suite"

3/5

What do you like best about HappyFox Help Desk?

The flexibility of the smart rules is very great as well as the canned responses option. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Help Desk?

The way to create new tickets is a bit frustrating. Review collected by and hosted on G2.com.

JT

James T.

Director of Information Technology

Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

1/25/2017

"We love HappFox!"

4.5/5

What do you like best about HappyFox Help Desk?

Easy to setup and manage, easy to use, customizable to our needs. Love that it works with our SSO, Okta. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Help Desk?

So far have not found anything we dislike about HappyFox or any major pain points. Review collected by and hosted on G2.com.