--- title: HappyFox Help Desk Reviews meta_title: 'HappyFox Help Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 137 reviews by the users' company size, role or industry to find out how HappyFox Help Desk works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 137 scale: '5' date_modified: '2026-06-15' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HappyFox Help Desk Reviews **Vendor:** HappyFox Inc. **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 137 ## About HappyFox Help Desk HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user-friendly interface, robust automation, and advanced reporting capabilities, it enhances response times and customer satisfaction. Trusted by over 12,000 companies in 70+ countries, HappyFox serves diverse industries such as education, IT, media, e-commerce, retail, manufacturing, non-profit, and government, ensuring seamless support operations across various sectors. HappyFox Help Desk is designed to deliver seamless support through omnichannel ticketing, which consolidates customer interactions into a single, unified interface. It offers efficient ticket management with customizable statuses and queues, enhanced team collaboration with private notes and task management, and powerful automation tools to streamline routine tasks. These features make it ideal for businesses of all sizes, as well as internal teams such as Facilities, IT, and HR, ensuring a productive and organized help desk environment. Enterprises choose HappyFox for its tailored solutions and comprehensive tech stack, which includes smart automation, SLA management, real-time reporting, and a robust knowledge base. Our consultative approach ensures customized solutions that fit unique requirements, supported by a dedicated expert team for rapid issue resolution. HappyFox's extensive knowledge base and seamless integrations with enterprise tools enable effortless implementation and scalability, making it the preferred choice for enterprises looking to enhance their support operations and achieve higher efficiency and customer satisfaction. ## HappyFox Help Desk Pros & Cons **What users like:** - Users find the **ease of use** of HappyFox Help Desk remarkable, enhancing efficiency and user satisfaction. (7 reviews) - Users praise the **excellent customer support** of HappyFox Help Desk, feeling empowered and supported during challenging situations. (5 reviews) - Users highlight the **automation features** of HappyFox Help Desk, enhancing ticket management and boosting overall productivity. (3 reviews) - Users highlight the **easy setup and quick onboarding** of HappyFox Help Desk, making it user-friendly and efficient. (3 reviews) - Users appreciate the **efficiency** of HappyFox Help Desk, enhancing productivity while simplifying client interactions and issue tracking. (3 reviews) - Users appreciate the **intuitive design** of HappyFox Help Desk, finding it easy to set up and use. (3 reviews) - Case Management (2 reviews) - Easy Implementation (2 reviews) - Implementation Ease (2 reviews) - User Interface (2 reviews) **What users dislike:** - Users report issues with **call functionality** , experiencing delays and difficulties in seeing tickets shared by others. (1 reviews) - Users notice the **complex usability** of HappyFox Help Desk, finding it less seamless compared to GSuite alternatives. (1 reviews) - Users report **email communication issues** that hinder effective collaboration and lead to confusion in support interactions. (1 reviews) - Users face **email management issues** with unclear notifications, making it harder to route tickets effectively. (1 reviews) - Users feel the pricing is **expensive** , limiting adoption and flexibility of features within HappyFox Help Desk. (1 reviews) - Insufficient Information (1 reviews) - Users find the **lack of guidance** for new users hinders their ability to quickly adapt to HappyFox Help Desk. (1 reviews) - Lack of Information (1 reviews) - Lack of Knowledge (1 reviews) - Users feel that the **lack of training resources** hinders new users from quickly adapting to HappyFox Help Desk. (1 reviews) ## HappyFox Help Desk Reviews ### 1. Simple and effective customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge R. | Support Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about HappyFox Help Desk?** With minimal configuration you can start your help desk support system. It is easy to maintain, easy to integrate with existing platforms, and also extensible via their powerful API. After an easy implementation and you can start providing customer support almost instantly. It includes useful features such as canned responses (and actions), smart rules and SLA objectives that can be applied to one or more contact groups, to set up your system to meet your organization needs. You can define multiple work schedules and apply to different rules. **What do you dislike about HappyFox Help Desk?** The reports may be confusing, and some of its features require a higher tier. Managing contacts is not the best experience. It does it work, but it could be improved giving option such as disabling a contact without deleting it. **What problems is HappyFox Help Desk solving and how is that benefiting you?** It can adapt to any company. In our case we are a customer support, for our own IT products. We have solved requests an incidents, from hardware/network configuration, data management, and bug fixes ### 2. Excellent tool for managing insurance queries, keeping a check on timeline and responding quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2025 **What do you like best about HappyFox Help Desk?** Task management. Ease of setting up. Quick onboarding. **What do you dislike about HappyFox Help Desk?** Enhancement required on the knowledge base side. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We are currently using HappyFox for five distinct functions. In HR, it supports both employee onboarding and offboarding processes. For Insurance, it helps us manage queries and ensures timely responses. The Ethics Committee relies on it to maintain accurate and up-to-date documentation for clinical trials. We also use it to collect patient feedback and address their complaints. Internally, it assists with IT, Biomedical, and Maintenance complaints, allowing us to track these issues and gather the critical data required by NABH for legal compliance. Over the past two years, we have made extensive use of the Helpdesk, especially as government requirements across departments have become more stringent. Gradually, we have begun to explore its reporting features, conducting various data analyses on a weekly, monthly, and quarterly basis. At this point, our employees find it difficult to function without a ticketing system in place. ### 3. HappyFox was easy to implement and works great **Rating:** 5.0/5.0 stars **Reviewed by:** Sheldon O. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about HappyFox Help Desk?** We have been using HappyFox Help Desk software for about five years. Not only was it easy to implement, it is easy for our employees and our client success agents to use. The software works flawlessly and we have reporting setup to monitor the ticketing workflow processes. **What do you dislike about HappyFox Help Desk?** We have not experienced any downside. Customer support was there for us at implementation when we had all our questions regarding setup, and they were patient and took the time so we had a successful launch. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Happy Fox help desk allows our employees to instantly create a ticket and have it routed to our internal corporate team for review and resolution. This is a much easier and operationally more efficient method than trying to call until a person is reached or sendin email. ### 4. Exceptional Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin K. | Web Consultant & Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about HappyFox Help Desk?** I love how easy and intuitive thier software is to setup and configure, including cusomizing the knowledge base. I love their sales rep and customer service becase they are very firendly and responsive to hop on a call and give me 1:1 support for whatever issue I am having **What do you dislike about HappyFox Help Desk?** So far, I do not have anything that I dislike about it. Perhaps if they would include two agents for the price of one at the team level, that would be nice :) **What problems is HappyFox Help Desk solving and how is that benefiting you?** So far it has been great for my organization to create our own FAQ page and custom ticket submission for customers to get answers and submit inquires. I am also using it to respond to Facbook messages ### 5. Happy Fox, Good mix of tools capabilities, and customization. **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan R. | Help Desk Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about HappyFox Help Desk?** Happy Fox gave the company I was working for the ability to provide employees greater capacity, issue tracking, and efficiency. Responding to clients became much less of a headache; we were able to group and tag issues for issue type. Employees were much happier, and it prevented our team from tripling in size. To do the same amount of work. For companies from small to large, happyfox is a great option for boosting productivity and happiness for customers and customer service reps. It was easy to integrate into our websites and become the backbone of our CS team. **What do you dislike about HappyFox Help Desk?** They were starting to make a big push into AI. I believe that people need to check AI responses before they are sent, and sometimes, the right thing for customers is a human touch. Computers are not great at empathy, and people make the right choice more often than not when given time. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Combing communication channels into one place for faster and more reliable communication and issue tracking. ### 6. Rolling out HappyFox during Hurricane Ida to a nationwide group of users could have been a lot worse **Rating:** 4.5/5.0 stars **Reviewed by:** Ronald A. | Musician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2024 **What do you like best about HappyFox Help Desk?** I like the organization of the app from the customer service experience. The ease of use is on par with industry standards and the customization is a bonus that combines every aspect of Tier 1 through Tier 3 service in a user-friendly interface. I used it every day for my Help Desk position. During Hurricane Ida, management decided to roll out the application to our entire customer base, and as with any new rollout, there were bumps along the way. However, I felt supported and empowered to try the app even in a disaster scenario. **What do you dislike about HappyFox Help Desk?** The web-based nature of the app. Not a seamless user experience from the standpoint of the customer, coming from a GSuite Help Desk. **What problems is HappyFox Help Desk solving and how is that benefiting you?** I have not used the app in over 2 years, so I am not current on this subject. ### 7. Great help desk product **Rating:** 5.0/5.0 stars **Reviewed by:** Jason G. | Vice President of Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about HappyFox Help Desk?** Ease of use. Managing tickets are easy with automation and quick replies. Customer support is the best. **What do you dislike about HappyFox Help Desk?** I cannot think of anything right now that causes a dislike. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Help desk solution for our business. ### 8. HappyFox works for us and its easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about HappyFox Help Desk?** It looks and performs good, is easy for our organization to use, and has the features we needed. It feels like a newer tool and its refreshing to look at without a lot of extra bloat. **What do you dislike about HappyFox Help Desk?** I wish some features were more flexible, and I could get even more people on it if it were a bit cheaper. **What problems is HappyFox Help Desk solving and how is that benefiting you?** One feature I really liked was the ability to share tickets with user groups. Email communication on tickets was easy to set up quick. ### 9. Does what it needs to do, but not the most user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** KIRRA F. | Associate Digital Editor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about HappyFox Help Desk?** HappyFox allows communication between all different teams to help our company solve issues. It's easy to track where each ticket is in the process for easy monitoring and follow-up. **What do you dislike about HappyFox Help Desk?** The inputs are not as customizable as we would like and at times make it difficult to ensure a ticket is getting to the right person. The eail notifcation system is also not the clearest. **What problems is HappyFox Help Desk solving and how is that benefiting you?** HappyFox allows members across all teams communicate issues and needs across the company with generally good clarity on where each ticket is in the process. This cuts down on emails to locate the right person to help and continuous follow up. ### 10. Excellent self-service ticketr sumbmission platform **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando O. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about HappyFox Help Desk?** The easy of use in general is excellent for the platform **What do you dislike about HappyFox Help Desk?** Sometimes the tool get stucked or has trouble when you want to CC people (sometimes I can't see tickets that other person opened) **What problems is HappyFox Help Desk solving and how is that benefiting you?** The easy and quickness that the tickets are sent to my Help desk area ### 11. User Friendly, Custom Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah K. | Ecommerce Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about HappyFox Help Desk?** I love HappyFox because it is a robust, user-friendly ticketing system that you can set up within 24 hours and go live with little to no training. I have worked in other ticketing systems, such as ZenDesk and ZohoDesk, as well as Salesforce Cases and HappyFox is much easier to work in and to customize. All about the growing number of native integrations this platform is supporting. **What do you dislike about HappyFox Help Desk?** We currently use the enterprise tier, and the basic smart rules have limited triggers and actions, and the smart rules cannot apply to custom fields. Honestly, if you purchase the Workflows add-on this would not be an issue as the Workflows add-on promises excel-like logic allowing you to create workflows for custom fields and much more. The possibilities with this system are endless, and their support is always available, knowledgeable and quick to reply. Every problem I have come up against Ramesh and Rakesh have been able to resolve within an hour or less, usually less. I have worked with a myriad of software support teams, and HappyFox is unrivaled in understanding our issues and helping us to solve them quickly. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We are using HappyFox to autoclose or auto-respond to tickets with canned responses, create efficiencies in our processes and help us to track and improve upon our CSAT and other Customer Service KPIs. We utilize the surveys and the reporting daily with our customers, and we also have other departments in their unique customized categories helping to speed up our internal interdepartmental processes. Being able to track what we need to when we need to and pull a live report off a dash or schedule a report to email out to leadership has been extremely helpful when making business decisions. We love the embed widgets and webforms! We are using three webforms on our website for customer service and general inquiries and will be using more for our Sales efforts! ### 12. Happy Fox was a great transition from gmail to ticket system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about HappyFox Help Desk?** HF has been a great experience for our team to manage customer support tickets. One area that could be improved is the reporting functionality as it can be difficult to create custom reports. **What do you dislike about HappyFox Help Desk?** The customer support provided has been excellent. However, it would be helpful to have additional training resources available for new users to get up to speed more quickly. **What problems is HappyFox Help Desk solving and how is that benefiting you?** The ticket automation feature has saved our team a lot of time by automatically assigning tickets to the appropriate team member. It has been instrumental in streamlining our customer support process. ### 13. Best Help Desk online application ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Shawna K. | Director, Design Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about HappyFox Help Desk?** Super easy to use. The interface and functionality make perfect sense. I have barely had to read how to do something, but when I have, the support team is top-notch! **What do you dislike about HappyFox Help Desk?** This application is near perfect... However, there is 1 thing.... because we do monthly reporting, I would love to see the ability to pull a report on all tickets that were first closed in any given month. **Recommendations to others considering HappyFox Help Desk:** Use it and you will see how fantastic it is to use! **What problems is HappyFox Help Desk solving and how is that benefiting you?** We offer a transactional service for design for players in the Building Products Industry - Homeowners and contractors alike. So while what we are doing isn't technically support-related in the technical sense, it is support-related when it comes to supporting our users with designs for whatever building they need to see designed. ### 14. Good Software for Ticketing items **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah E. | Accounting Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about HappyFox Help Desk?** The software is easy to use and there are plenty of custom fields to make the platform to fit your companies needs. One of the items I like best about the platform is the dashboard for easy quick up to date results of how many requests were taken in and taken care of or still outstanding. **What do you dislike about HappyFox Help Desk?** The hardest part about the platform was setting up everything with implentation. Especially the email part seemed to be a little more cumbersome than what they originally stated in the demo. But we got it to work just fine and it was a lot of notifications but the ticketing system worked well for us. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We got HappyFox because we needed a ticketing system for the maintenance of the 14 locations we have. There was one guy over all the buildings and there was just so many requests coming from text and email and just passing in the halls and then on top of that it was buying furniture for new offices or expansion and it was just getting lost in the shuffle ### 15. One of the best tool to for ticket handling **Rating:** 5.0/5.0 stars **Reviewed by:** Darshan S. | Associate - Ad Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about HappyFox Help Desk?** Happyfox is a very good platform for the ones who are looking for a ticket handling system for serving clients and providing help. The interface is very user-friendly and provides various features also. **What do you dislike about HappyFox Help Desk?** The color scheme of the platform can be improved. The night theme should be included. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We are using this to handle service requests from our clients in the marketing and advertising industry. ### 16. HappyFox for Happy Customers **Rating:** 4.0/5.0 stars **Reviewed by:** Melanie L. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about HappyFox Help Desk?** I enjoy the aesthetics and easy to use features **What do you dislike about HappyFox Help Desk?** Customer feedback to the HF team is quite slow compared to other similar products **What problems is HappyFox Help Desk solving and how is that benefiting you?** We utilize HF to collect all digital customer inquiries from emails to social media private messages. It has opened up visibility and turnaround has improved greatly ### 17. Easy to use and customize. Changed our processes for the better. **Rating:** 3.5/5.0 stars **Reviewed by:** Sandy B. | GIS/Engineering Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about HappyFox Help Desk?** Very easy to setup work flows and make changes quickly. New user setup is a breeze and being able to access from web and APP have been extremely helpful. Our new agents find it really simple to use and take minimal training. Contacts being able to see their tickets have eliminated many phone calls for status updates, allowing our agents to concentrate on work verses fielding calls for updates. Being able to report on anything in the tickets has brought new insight to management on work and time involved in tickets and within which areas of the company. **What do you dislike about HappyFox Help Desk?** Wish that smart rules could be configured to have multiple actions, ie change the status and assign to a agent in a single step. Would like to be able to save the custom fields we would like to see in a specific report verses having to pick from the list each time we download. Improvements could be made to the Life Cycle report. **Recommendations to others considering HappyFox Help Desk:** HappyFox can be up and running in no time, administration and configuration is quick and easy. Even our least tech savvy users find it simple to use, but it gives us tools we never had access to before. We envisioned 2000 tickets a year when we implemented HappyFox approximately four years ago and topped 10,000 tickets in 2020, far exceeding our original expectations. HappyFox enabled us to do 5x what we previously expected with easy. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Previous to HappyFox, our teams were pretty much job siloed and reporting on project status was at a minimum. We had some teams tracking on paper and others on spreadsheets. Happy Fox gave us a much better insight into each and every ticket, team and project easily. Having the history of every closed ticket at our fingertips impowered our team in a way we didn't expect when moving to HappyFox. It has become a great source of reference. Being able to show real time status and statistics that we had no way of doing before created quick buy in from management. ### 18. Useful Platform, Room to Grow **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle M. | Senior Technical Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2021 **What do you like best about HappyFox Help Desk?** HappyFox is relatively flexible, has a reasonable cost and fills some unique edge cases and niches (for our organization, it was multiple brands being capable of being supported within the same help desk, wihle not costing an arm and a leg). Support is available, responsive and helpful. **What do you dislike about HappyFox Help Desk?** The actual configuration and setup is a bit clunky. The availability of functionality is a priority, while the implementation is poor from a UX perspective. Mobile application lacks significant functionality, is nowhere near feature parity with the web application. I'd be very interested in seeing UX and Quality of Life prioritized in future releases. **Recommendations to others considering HappyFox Help Desk:** After having experience with a great deal of different Help Desk applications, for a variety of purposes, HappyFox provides a good value to functionality ratio. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We were able to achieve most automation needs with tickets, across multiple brands. ### 19. HappyFox administration and analysis !! **Rating:** 4.0/5.0 stars **Reviewed by:** Alicia G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about HappyFox Help Desk?** It is a different software from the others that has worked and provided important solutions. I like why it allows the system to be attached to both my computer and mobile devices, its interface is attractive and optimal, in this way we can make notifications of any device attentive They are constant so it makes us be more attentive to the system. **What do you dislike about HappyFox Help Desk?** Regarding the system, there are key functions to keep our company constantly monitoring there are different points of the areas within this company that we want to monitor, for this reason there is not a negative point regarding the operation because we have had solutions. **Recommendations to others considering HappyFox Help Desk:** I am happy with the service functionality and it has managed to improve the stability of the organization of our company and the most important thing to improve the administration. The organization of the company has improved in a different way allowing the work to flow and the workers can save time for other tasks, very complete for us. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Very simple, it seems to me that it has worked in an incredible way. Since we have been able to integrate it both in the company and much more in the optimization of software in that way we can achieve a viable solution to our system and I like its functionality, it has allowed us to maintain an organization by what I liked. ### 20. Basic Helpdesk with Cool UX **Rating:** 3.5/5.0 stars **Reviewed by:** Yuval P. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about HappyFox Help Desk?** UX is top notch. Very easy to onboard and get started, **What do you dislike about HappyFox Help Desk?** Pretty basic feature set. No real CMDB. No Asset management **Recommendations to others considering HappyFox Help Desk:** Very basic feature set **What problems is HappyFox Help Desk solving and how is that benefiting you?** Easy helpdesk for small teams. Provide helpdesk from day 1. ### 21. HappyFox is a great tool for our team **Rating:** 5.0/5.0 stars **Reviewed by:** sammy C. | PC\LAN Senior Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2020 **What do you like best about HappyFox Help Desk?** easy to setup and a overall great helpdesk tool for tickets **What do you dislike about HappyFox Help Desk?** it can be not user friendly at first when learning the product **Recommendations to others considering HappyFox Help Desk:** a great tool for helpdesk that is worth a consideration **What problems is HappyFox Help Desk solving and how is that benefiting you?** resolving ticket requests issues that are affecting our organization. being able to provide great customer service. ### 22. Happyfox is a good tool to manage our tickets by department **Rating:** 3.5/5.0 stars **Reviewed by:** Mike K. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about HappyFox Help Desk?** currently in the company we are using happyfox to manage the internal and external tickets of the company has been very beneficial for us since we can keep the tickets organized by department, person or specific project which has saved us a great deal so far amount of time and effort also keeps us connected since there is a portal where you can track the ticket and evaluate the progress and comment on what is happening or see the updates and react to the dashboard even though at the beginning it is very Basic can be customized with colors or corporate logos and thus feel more identified with the panel, we really loved how the result was very good and professional, happyfox also has multiple platform support, so it can be monitored from the mobile web interface or from the application or simply from the desktop or laptop which makes it very easy to use it and in any ier moment **What do you dislike about HappyFox Help Desk?** We have had some small recurring problems with happyfox one of them one of them is that sometimes the notifications have a delay sometimes of one or two days and that is annoying since the client may think that we are not professionals or that we do not care when it's actually just an app lag **What problems is HappyFox Help Desk solving and how is that benefiting you?** With happyfox we were able to organize all problems in one place and help everyone in one place instead of using a long mailing list, which has saved us a lot of time and work effort ### 23. Happy Fox | Help Desk Enterprise Services **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua G. | Information Technology Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2020 **What do you like best about HappyFox Help Desk?** The ease of customization and automation tools **What do you dislike about HappyFox Help Desk?** Frankly, not too many dislikes at this time. However, as a recommendation, consideration for adding more business related SaaS / technology tools integrations would be nice. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We have freed up quite a hefty amount of time for our support team with the automation and customization we have in place within our Happy Fox environment. In addition, the custom fields we have created are allowing us to pinpoint top issues in the field and immediately address them as needed to lower overall support. ### 24. Very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Jay M. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2019 **What do you like best about HappyFox Help Desk?** HappyFox is very simple to use. My response time has been shortened. We can now operate more careerfully. The software has been easy to use and is secure without interruption. The rewards of sales support, great email incorporation and smart guidelines that help us improve each day are outstanding. **What do you dislike about HappyFox Help Desk?** My issue is the need to develop mobile apps to enable a user to address tickets on the go. **What problems is HappyFox Help Desk solving and how is that benefiting you?** I appreciate the variety of useful features that HappyFox offers and an easy to use traditional user interface. The features continue to grow with us as the material is used. Team management and customer satisfaction, and SLA development for all of our clients have been enhanced. ### 25. A good program but could be faster and more organizaed **Rating:** 3.5/5.0 stars **Reviewed by:** Eric V. | Sales, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2019 **What do you like best about HappyFox Help Desk?** It's easy to send e-mails, the interface is nice, it's generally fairly fast and you can easily work with other people on your team with it. **What do you dislike about HappyFox Help Desk?** it's very hard to see new e-mails coming in which is important. There should be an alert when a client e-mails you. Otherwise they could be waiting for hours because it's easy to miss. This can upset a client as customer support is #1 for us. **Recommendations to others considering HappyFox Help Desk:** Look at different softwares first, it's certainly not a bad product but there are other out there. **What problems is HappyFox Help Desk solving and how is that benefiting you?** There should be an alert when a client e-mails you. Otherwise they could be waiting for hours because it's easy to miss. This can upset a client as customer support is #1 for us. Benefit is you can send a mass amount of emails out fast! ### 26. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Saban C. | Tech Consultant , Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2019 **What do you like best about HappyFox Help Desk?** Happy fox is a great implementation for our customer service team **What do you dislike about HappyFox Help Desk?** They are still working on extension app varieties but is already better than many others **Recommendations to others considering HappyFox Help Desk:** Great customer service platform. Easy to use **What problems is HappyFox Help Desk solving and how is that benefiting you?** Customer service case tracking became easier ### 27. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2019 **What do you like best about HappyFox Help Desk?** I love how organized you can keep everything. Having all my work tickets at the tip of my fingers is amazing **What do you dislike about HappyFox Help Desk?** I'm not a big fan of the application. It's not as customizable as the webpage. **What problems is HappyFox Help Desk solving and how is that benefiting you?** It has streamlined the process of maintaining our stores. ### 28. Meets our needs for a multi-brand, multiple team technical service department **Rating:** 4.5/5.0 stars **Reviewed by:** Carl P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2018 **What do you like best about HappyFox Help Desk?** Flexibility. With HappyFox, it is so easy to change the configuration to meet our ever-changing needs. We can do this easily via the built-in tools and extensive knowledgebase they offer and none of it requires coding. The use of the REST API makes integration with other services we use seamless if these services are not already integrated with HappyFox. They keep adding more and more features and do not raise the price. This is not a ticketing system that will nickel and dime you to death, and that is important in my organization. **What do you dislike about HappyFox Help Desk?** I wish that their automation tools were a little more flexible- specifically with defining the events, frequency, and triggers used to automate an action. It is set up sort of like using the Windows Task Scheduler. **Recommendations to others considering HappyFox Help Desk:** Give this a try- they are very generous with their demo access and if you need more time, they will give it to you. The Account rep (ours is Leo) is an important part of this process **What problems is HappyFox Help Desk solving and how is that benefiting you?** Before happyfox, we used outlook and sticky notes. Super old school. With the implementation of HappyFox we have a record of every support experience- whether it is a phone call or email. We also using the reporting and export function to fufill our quality directives and direct customer complaints and feature inprovements to the applicable product owners and quality team. The most important thing it does is give hard data on how busy we are, the performance of my team, and makes it much easier to convince management that we need more time. We now have KPIs and real, raw, objective data for reporting. It makes my job much easier, and our customers and distributors love it. ### 29. Happy With HappyFox **Rating:** 4.5/5.0 stars **Reviewed by:** John M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2018 **What do you like best about HappyFox Help Desk?** Getting set up with HappyFox and their friendly sales and support staff was a breeze. They we're very transparent with the capabilities of their platform and provided an exceptional demo of features prior to signing up. Post registration, the Happy Fox ticketing system has been a turned our chaotic email based support system, into a fluid ticketing system. Additionally, the advanced customization features of the Knowledge Base and multi-branding options allows us to match our "Support Center' with our brands seamlessly. **What do you dislike about HappyFox Help Desk?** Really the only thing I dislike (which has no effect on the functionality of HappyFox) is the old menu layouts. The various tabs and menus are a slightly overwhelming when first getting into the program, but as they have already done with their new Tickets page, the updated user interface is easier on the eyes. **Recommendations to others considering HappyFox Help Desk:** Call up support and get a demo! They're glad to help! **What problems is HappyFox Help Desk solving and how is that benefiting you?** Support ticketing for customers, Customer Knowledge Base Center, and Internal Articles for product info and protocol for staff reference. With HappyFox software, we have gained the benefits of a centralized platform to keep all of our customer support and staff help issues in one organized place, and improving the overall efficiency of our support staff. ### 30. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2018 **What do you like best about HappyFox Help Desk?** As a registered staff member there are plenty of customizable options and features from reports and branding to SLA and ticket types. **What do you dislike about HappyFox Help Desk?** I wish there were more customized options available for customers as there are for registered staff members. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Our company has a competitive advantage by offering our customers with an on-line portal for self-reporting their service needs and my management staff is no longer in the dark on lingering issues. ### 31. HappyFox has made us happy so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Racey C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about HappyFox Help Desk?** We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which was handled very well. We decided to give it a try and getting it up and running was crazy fast and super easy. Once it was up and running, it was overall very intuitive and the learning curve was tiny. For the questions we've had, HappyFox support has been excellent. Matter of fact, I wish support for all the vendors we deal with was as good as HappyFox support. If you're considering a new service desk platform, I'd recommend at least demo'ing HappyFox. So far we've been very pleased, and between the top quality support and the additional functionality we needed, I would certainly recommend giving HappyFox a try. **What do you dislike about HappyFox Help Desk?** It's hard to come up with cons for this platform. The only con I could imagine is if you were a huge enterprise with several thousand clients and customers to support and you simply need more functionality and bells and whistles than HappyFox has to offer. I can't say that's really a con though because HappyFox seems to be pointed towards the SMB market. As an SMB, we don't want a hundred different functions we're never going to use. **Recommendations to others considering HappyFox Help Desk:** At least do a demo for sure. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Extended functionality over our previous service desk CRM with top notch support. ### 32. Great product for a Greenfield Help Desk install **Rating:** 4.5/5.0 stars **Reviewed by:** Paul M. F. | Systems Administrator, Civil Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2018 **What do you like best about HappyFox Help Desk?** Daily ease of use and ability to report. It gives me a single point of entry for support issues that I can address anywhere. **What do you dislike about HappyFox Help Desk?** End user integration takes work and training **Recommendations to others considering HappyFox Help Desk:** For a web based solution with multiple API hooks, it makes modernizing the ticketing system a breeze. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We have used this for over three years for our daily Help Desk support and KB reference points. The business is a single IT staff with technology helpers around the company. ### 33. A solid and flexible solution for our growing company **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Senior Technical Support Specialist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about HappyFox Help Desk?** HappyFox's Support Team is top notch, and my agent Leo has been very helpful during the pre-launch phase and ongoing. Pairing smart rules with custom categories (each with their own auto-response templates) has been very helpful for us and ensures that our customers understand where their tickets are at each stage of the escalation process. **What do you dislike about HappyFox Help Desk?** Every issue that I've had with the platform has been addressed, other than a few pending feature suggestions. I currently have no complaints about the product. **Recommendations to others considering HappyFox Help Desk:** One of HappyFox's best strengths is its support. We hit a learning curve early on and were given prompt, one on one support every time. Other than a few wish-list items we've submitted, all of our problems have been solved quickly by the HappyFox team. Because our team had never used a similar product, it was important that the experience was not overly complicated. What we love about HappyFox over other software that we trialed is its balance of powerful features and usability. The administration and ticket management process is simple, but the feature and integration list fit all of our needs. **What problems is HappyFox Help Desk solving and how is that benefiting you?** As a rapidly growing software company we are transitioning away from early practices such as pen and paper tickets, sticky notes, slack messages and verbal conversations. We needed a system that could replace our old customer knowledge base with a modern and easy to configure one, allow our customers to create tickets made up of easily configurable fields, allow our staff to create tickets to be escalated to our dev team, allow for easy JIRA integration, and allow for robust SLAs and smart rules (automated tasks based on ticket information.) The benefits we've realized are that we now have a guaranteed response rate with our clients that can be easily tracked, we know more about what our customers need help with by the time they reach us, allowing us to process requests quicker. We have established various smart-rules to make sure certain types of tickets reach a specific person to make our escalation process a breeze. Our customers enjoy the new user experience and the transparency of the ticketing system which allows them to check on the status of their tickets whenever they like. ### 34. HappyFox helps us stay organized and efficient with our client calls **Rating:** 5.0/5.0 stars **Reviewed by:** Maureen S. | Business Owner, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2017 **What do you like best about HappyFox Help Desk?** We can create as many customTicket categories we need to help us manage ongoing and follow up tickets easily. The reporting is great and helps us track resolutions by staff member and also helps us see ticket volume by client. We can also easily search to see the most common reasons for calls and help to minimize any issues. **What do you dislike about HappyFox Help Desk?** We do not like when we respond to a ticket that it bumps our ticket to the top of the queue but doesn't show our response unless you open it up. We would also like to be alerted with a sound if a new ticket arrives so we don't always have to keep checking. **Recommendations to others considering HappyFox Help Desk:** It is a great tool to use for a busy Help Desk. Very reasonably priced and gives you everything you need. Knowledge Base can also be added in as an upgraded feature. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We present a more professional look with our clients using HappyFox ### 35. Very satisfied with HappyFox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2018 **What do you like best about HappyFox Help Desk?** We love how user friendly it is. It's efficient, easy and overall a great business to customer experience. **What do you dislike about HappyFox Help Desk?** We have a lot of instances where we need to send outgoing emails to individuals. Unfortunately, it is not that easy to send an out bound email unless the constituent emailed you first. We would like it if the software provided an easier solution to that. **Recommendations to others considering HappyFox Help Desk:** HappyFox is a great tool. It allows you to easily correspond with your constituents. We highly recommend it to any company who needs a helpdesk tool that does reporting as well as email management. **What problems is HappyFox Help Desk solving and how is that benefiting you?** This helpdesk does reports based on what we are hearing from our constituents. We've utilized those reports to improve various things at the station, like our broadcast and programming. ### 36. Great Product For Small/Medium Business **Rating:** 4.5/5.0 stars **Reviewed by:** Brody C. | Director of Innovation (Product Management & Marketing), Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about HappyFox Help Desk?** One of the features that is crucial to our business is have the 3 possible "brand portals" that allow my support team to support clients and users for different products with one queue. This has improved our ability to respond in a timely fashion as well as measure total support necessary in a huge way. **What do you dislike about HappyFox Help Desk?** I think one of the limitations of the product is the nomenclature used for "Staff" and "Contacts" - not having the ability to put these into different groups does not allow our team to organize our stakeholders appropriately in the system. It's not the end of the world, but it would certainly be a feature in the future I'd like to see. Also - Notification settings are a bit limiting at this time for "Contacts" when it comes to the Forum/Knowledge-Base funciton **Recommendations to others considering HappyFox Help Desk:** I would write down user persona's and use cases to show to the HappyFox rep who will go through them to make sure all of your needs are addressed. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We are able to effectively measure the Level of Effort needed and project the future of our internal team support much better with HappyFox. ### 37. Loved using this product **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle D. | Institutional Research Analyst, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2018 **What do you like best about HappyFox Help Desk?** HappyFox is intuitive, attractive, and very user friendly. Everything step of using the product (especially compared to other products) felt well thought out and nice to use. All of the screens look sleek and modern, all of the emails that are sent through the system are simple and attractive. The different view options made a lot of sense. **What do you dislike about HappyFox Help Desk?** I didn't have any problems with HappyFox when I used it, especially compared to other products that have many issues. **Recommendations to others considering HappyFox Help Desk:** I would highly recommend HappyFox. **What problems is HappyFox Help Desk solving and how is that benefiting you?** We used HappyFox to organize tickets for both IT and data oriented offices. HappyFox helped us keep track of all the tickets, assign them to the best employee for the job, and keep up with correspondence with clients. ### 38. Intuitive and valuable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2018 **What do you like best about HappyFox Help Desk?** The platform is easy to setup and configure. I migrated our department to HappyFox in one week. The canned reports, automation, and ticket queues are intuitive and deliver value right away. Extremely fast and courteous service. I never needed to take advantage of the API, but it is my understanding that even more customization is available through this option. **What do you dislike about HappyFox Help Desk?** I would like more filter options in the queue filter for date/time like LAST WEEK, LAST MONTH, LAST YEAR. **Recommendations to others considering HappyFox Help Desk:** The HappyFox team has kept me closely in the loop on upcoming features and delivered on a few since I started with them last year. **What problems is HappyFox Help Desk solving and how is that benefiting you?** I needed an affordable solution to roll-out basic support KPIs to improve customer satisfaction and operational efficiency. We were able to raise customer satisfaction from less than 70% to greater than 95%, consistently over 2017. The ability to easily configure and implement SLA automation provided immediate visibility into my department's problem areas. Nothing falls through the cracks now. ### 39. HappyFox Chat is robust, easy to use & creates high impact customer service experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian K. | Networking Ninja, Civic & Social Organization, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2017 **What do you like best about HappyFox Help Desk?** The best thing about HappyFox chat is how versatile/programmable the platform is. It offers so many incredible features that may not be needed in the early stages of use, but great for scaling into. Reporting, customer satisfaction, monitoring web visits, initiating trigger chats on specific pages, canned actions and all of which so easy to setup! Oh ya, and great customer support! **What do you dislike about HappyFox Help Desk?** Nothing really to mention here. Perhaps too many chat windows open at the same time clogs up the screen. Maybe consider minimized chat window size. **Recommendations to others considering HappyFox Help Desk:** This software is great, especially if implementing alongside HappyFox Help Desk. I highly recommend this service. It's affordable, dynamic, easy to setup and even easier to maintain. Highly recommend! **What problems is HappyFox Help Desk solving and how is that benefiting you?** Eliminating back and forth messages inside of our Help Desk because customer has clear understanding going in when creating a ticket. Benefit is immediate access to a live person. This is huge for customers looking for a quick support experience. ### 40. user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Diana C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2017 **What do you like best about HappyFox Help Desk?** It's a simple and clean. and you can see multiple chats on one screen, so that's always nice to not have to minimize screens. **What do you dislike about HappyFox Help Desk?** it's not always intuitive. I want to be able to link it to the Happy fox ticket, but I haven't been able to. I was told that there is a way, but if it was easier to figure out, so i can just log the chat history into the customer's open ticket. **Recommendations to others considering HappyFox Help Desk:** If you're gonna have Happy Fox chat, you should also using the Happy Fox ticketing system. **What problems is HappyFox Help Desk solving and how is that benefiting you?** we are trying to streamline our communication with our customers.The chat definitely helps as we get a large volume of calls, emails, etc. Some owners prefer the chat because emails take longer to give them a response, so with chat, they know there is somebody physically there working with them to solve the issue. ### 41. Excellent customizable service **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | Deskside Support Specialist - Teamlead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** Ease of use for both administrators and end users. - High level analytics through the Reporting features. - Easy to use interface to sort and respond to tickets. - Great technical and business support from the HF Team. **What do you dislike about HappyFox Help Desk?** Some issues with configuring KB articles. There is some limitations in producing articles, however, Happyfox has been continually improving these features and many others. **Recommendations to others considering HappyFox Help Desk:** HF works great as an end to end service support system, however, it lack services that would make it closer to a project management tool. **What problems is HappyFox Help Desk solving and how is that benefiting you?** A key benefit has been using Happyfox as a self-learning tool. Administering the knowledge base and providing articles for our team to teach themselves has freed up a lot of time to concentrate in other areas of work. ### 42. We have been using Happyfox since 2012 **Rating:** 5.0/5.0 stars **Reviewed by:** Renata A. | General Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2013 **What do you like best about HappyFox Help Desk?** The constant improvements and developments that part of the service, the quick and helpful support team, the ease of use and how it improves our customer experience with us. **What do you dislike about HappyFox Help Desk?** I'd like to have reports automatically generated and sent out via email.. but I believe this is on the development roadmap. I also I want to be able to have different staff members be automatically receive tickets on different days. eg. Staff member A works 5 days per week, staff member B works Mondays, Wed and Thursdays. when staff member B is working I want them to receive all the tickets and on Tuesdays and Fridays staff member A gets them all. **Recommendations to others considering HappyFox Help Desk:** Use the free trial and you will soon be a convert! **What problems is HappyFox Help Desk solving and how is that benefiting you?** Multiple handing of the same requests, not being able to track updates with customers. Now we provide customers with an ID for their Order, they can log on and check the status and we can provide details of freight con notes etc. It has significantly improved our customer experience. ### 43. Satisfied client for almost 2 years **Rating:** 4.5/5.0 stars **Reviewed by:** Andy H. | Director of IT, Facilities, Efficiency Management, and Process Automation, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2017 **What do you like best about HappyFox Help Desk?** easy to use and perfect fit for our IT Team and user community. Smart rules have streamlined our workflow and automated some of our ordering. **What do you dislike about HappyFox Help Desk?** I'd like to be able to change the availability of my team and to designate more than one administrator. **Recommendations to others considering HappyFox Help Desk:** DO a trial, but be ready to give the trial 100% of your effort. It takes time to test out all the features. Also have your requirements ready to work with the implementation team. they were great **What problems is HappyFox Help Desk solving and how is that benefiting you?** made it easier for our users to request support. improved metrics gathering and reporting. Sped up response times. ### 44. Support Deparment - Tickets Tracking Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2017 **What do you like best about HappyFox Help Desk?** Happyfox is a very flexible, reliable product allowing me to track all the tickets sent in by our customers. It allows us to track the entire life cycle of the support ticket. This allows us to look at ways we can improve our support responses to our customers. It also helps us to keep things on track and stay on top of things. Very good tool to distribute work load evenly among our team **What do you dislike about HappyFox Help Desk?** Not many things to Report here but I dislike the fact that it does not save email addresses automatically so one has to sometimes go and extract an email address out of outlook and then paste it into the email link. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Quicker Response Times Better Tracking of the Support Ticket through the entire life cycle of the Ticket Improving our SLA's to our customers Distribute work load to my entire team more evenly ### 45. ease-able chat system **Rating:** 4.5/5.0 stars **Reviewed by:** Sanjaya P. | University Lecturer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2017 **What do you like best about HappyFox Help Desk?** easy to use and friendly functional interface, that's two point makes happyfox chat really get me into this software, and also give me a little time to setup this software **What do you dislike about HappyFox Help Desk?** maybe about price, a little expensive but what i got from happyfox make it worth to try, after you install it, you will get stick to it. **Recommendations to others considering HappyFox Help Desk:** good, software, easy to integrated to popular apps **What problems is HappyFox Help Desk solving and how is that benefiting you?** about the simplicity to use this software for sure, and we can managed many tab for chat to the client. and the option ask phone number from visitor is good idea ### 46. New User to Happy Fox **Rating:** 4.5/5.0 stars **Reviewed by:** Sam P. | IT Support Specialist, Furniture, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2017 **What do you like best about HappyFox Help Desk?** The ability to customise it to your needs. The tracking of tickets from start to finish. **What do you dislike about HappyFox Help Desk?** It doesn't seem to understand out of office replies. This is something that im sure we can get around but with us been new to the system we haven't found the solution yet. **Recommendations to others considering HappyFox Help Desk:** its very adaptable and can also use this in over parts of the business rather then just a helpdesk. **What problems is HappyFox Help Desk solving and how is that benefiting you?** we didnt have a call logging system in place. We installed this and instantly found improvements for customers and the whole team. It also pointed out to the bosses just how over stretched the department was. ### 47. Gets the job done **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando S. | Assistente de Mídias Sociais, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about HappyFox Help Desk?** What I liked most was having the practicality of having many sources of different messages brought together in one tool. **What do you dislike about HappyFox Help Desk?** Sometimes it doesn't update my new messages quickly enough, and I have to wait or manually update them. **Recommendations to others considering HappyFox Help Desk:** If you are in need of a tool to help you get in touch with your community and respond to their needs, HappyFox is ideal! My experience with the support team was awesome too, and my problem was solved in minutes. **What problems is HappyFox Help Desk solving and how is that benefiting you?** I am quickly responding to questions or problems that our users and players have. The benefits are quickly doing it, in a practical one ### 48. Happy Fox Review **Rating:** 4.0/5.0 stars **Reviewed by:** William S. | Senior Payroll Specialist, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about HappyFox Help Desk?** I really like the work flow and how easily it is to modify it to your liking. Another thing I like about Happy Fox is that you can easily maneuver through the system and find old tickets extremely easily and fast. it really helps me stay organized. **What do you dislike about HappyFox Help Desk?** I don't really like the dashboard and how it shows everyone's tickets and not just tickets assigned to me. if maybe it could at first show you just your own tickets that might be a little more beneficial to the user. Happy Fox is also a little slow when it comes to opening new pages or searching for old tickets. it could be a little faster. **What problems is HappyFox Help Desk solving and how is that benefiting you?** Happy Fox has helped us go paperless and has really helped keep us more organized. ### 49. Great Experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2017 **What do you like best about HappyFox Help Desk?** The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively with the clients to get them the needs that they so desperately need from our business to do a good job for them and provide the conversation points that they need to make an educated purchase for our products. **What do you dislike about HappyFox Help Desk?** The cost per user. Each package should be like 20-30 dollars per set of like 5 users. **Recommendations to others considering HappyFox Help Desk:** Reduce the price per user for the software to make this more competitive and make the additional addons compatible with higher level service packages. Outside of the price there is certainly a need for the ability to have more information of the user prior to the chat maybe adding the ability to make coupons in the system which you can send to the user while going through the site. Also having the user to be given more indirect prompts outside of the window itself. Lastly the mobile options through chat would make the product a lot more helpful. The mobile chat window is not solid also the mobile application to be able to work with users should not be a paid product for paying customers. It should come with the product as is as an added value perk for purchasing the service. **What problems is HappyFox Help Desk solving and how is that benefiting you?** The ability to talk to customers while they are on the site. ### 50. Extremely Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Lillian C. | Research And Development Specialist, Renewables & Environment, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2017 **What do you like best about HappyFox Help Desk?** The amount of data we are able to collect on customers is helpful for generating leads and following up. The insights we gain on customers based on their location and the pages they've been referred to us are extremely helpful. They platform has been extremely helpful for us to connect to customers from all over the world. **What do you dislike about HappyFox Help Desk?** Sometimes the chat cuts out and takes me offline, but that may just be a problem with the wifi at our office. **Recommendations to others considering HappyFox Help Desk:** Use it! Easy to use and so helpful for connecting with customers. **What problems is HappyFox Help Desk solving and how is that benefiting you?** With HappyFox Chat, we're able to connect with customers all over the world. Since we're an Israeli company, it's sometimes difficult for us to connect with customers in the Arab World. HappyFoxChat allows us better to connect directly with customers anywhere – whether they're from Afghanistan or Indonesia. ## HappyFox Help Desk Discussions - [Do you have a mobile app?](https://www.g2.com/discussions/mobile-applications) - 1 upvote - [Who are helpdesk staff ?](https://www.g2.com/discussions/who-are-helpdesk-staff) - 1 upvote - [Any special discounts?](https://www.g2.com/discussions/special-discounts) - 1 upvote - [What happens at the end of the 30-day trial?](https://www.g2.com/discussions/30-free-trial) - 1 upvote - [What are your billing cycles and payment options?](https://www.g2.com/discussions/billing-cycles) - 1 upvote - [View HappyFox Help Desk pricing details and edition comparison](https://www.g2.com/products/happyfox-help-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-16+17%3A04%3A55+-0500&secure%5Bsession_id%5D=c60240e9-1c8d-4c06-bd5c-ff4039de0858&secure%5Btoken%5D=da926045f25e9d3a36f3018360eda9cd1b117478dcbbd8e55921bdc0288c7d4a&format=llm_user) ## HappyFox Help Desk Integrations - [Harvest](https://www.g2.com/products/harvest/reviews) ## HappyFox Help Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Conversational Platform** - Personalization - Omnichannel - Proactive Engagement **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Performance Tracking - Email Tracking **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top HappyFox Help Desk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,674 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,417 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,599 reviews)