AG

Alfred G.

Innovation Manager

Computer Software

Small-Business (50 or fewer emp.)

3/1/2017

"Easy"

5/5

What do you like best about HappyFox Chat?

Its very simple to set up and the slack integrations are awesome! Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Nothing. The service is pretty good overall. Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

Use it! Its much easier to use then services like fresh desk. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

We are solving our problem of having a live chat on our website. Its great because we have had a good amount of people purchase our product just because we were there talking to them. Review collected by and hosted on G2.com.

PS

Peter S.

Owner

Marketing and Advertising

Small-Business (50 or fewer emp.)

1/19/2017

"We needed a built in chat feature. HappyFox has been a great solution. We use it mobile and deskto"

5/5

What do you like best about HappyFox Chat?

I really like that I can run mobile as well as on a local machine. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

On my IOS app, using happyfox has been a little odd. It logs me out at unexpected times. Review collected by and hosted on G2.com.

HR

Heather R.

Director of Client Services

International Affairs

Small-Business (50 or fewer emp.)

4/24/2017

"Happy with HappyFox"

4/5

What do you like best about HappyFox Chat?

It is very user friendly and is also easy to set-up. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

there is nothing at this point that we dislike Review collected by and hosted on G2.com.

UR

Verified User in Renewables & Environment

Small-Business (50 or fewer emp.)

8/1/2017

"Great"

4.5/5

What do you like best about HappyFox Chat?

Easy location and page views, lead generation Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

No answer, sometimes it freezes on the screen Review collected by and hosted on G2.com.

CL

Carissa L.

Small-Business (50 or fewer emp.)

1/25/2017

"Admin & Customer Support Specialist"

4/5

What do you like best about HappyFox Chat?

Ease of use and alert sounds

Tracking of messages while we're away

Easy to find transcripts

Clear windows Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Cannot highlight and copy info from active chat easily. It scrolls down automatically when you're trying to so do. Inconvenient when trying to look up information in our system or create forms with customer provided information Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/20/2017

"Power"

5/5

What do you like best about HappyFox Chat?

Integration with Slack and Pipedrive. Would love to see more info pulled from Pipedrive CRM and FB Chat notification with HappyFoxChat through Slack. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

No notification from Slack if message coming from FB Review collected by and hosted on G2.com.

IG

Ivan G.

Operation and Customer Support Manager

Internet

Small-Business (50 or fewer emp.)

1/20/2017

"Customer support chat channel"

4/5

What do you like best about HappyFox Chat?

Easy to use, easy to implement, a lot of features, transcripts coming to email. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Mobile application in not synchronized with web app. Messages are not coming. Also it would be nice that web app notify me when I am offline, or when my session ends. Review collected by and hosted on G2.com.

US

Verified User in Sports

Small-Business (50 or fewer emp.)

1/27/2017

"Easy to use and learn."

5/5

What do you like best about HappyFox Chat?

I appreciate being able to include canned responses and receive offline messages. HappyFox Chat is easy to use and quick to learn. There are plenty of features available that allow the users to cater their experience to their needs. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

The functionality to actually become unavailable (i.e. logged out) is not as intuitive as I would prefer. Also, notifications of chats is not too customizable. It would help to have some feature that allows for customization of notifications to either be obtrusive, such as a notification popping up on screen, or to stay in the background (similar to a small notification on the tab that has HappyFox chat open). Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

Make sure you look into all the available features that HappyFox Chat has to offer to be sure it is right for you. Depending on the volume of chats and representatives needed, there may be more features that are required. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

With HappyFox chat we are able to communicate with our customers quickly. Although we have an email system in place, the customer can feel free to ask a simple, quick question and receive an immediate answer. This keeps them looking through the site and finding items they are interested in purchasing. This provides the customer with an immediate response to their question and a log of our communication when complete. With these logs we are able to look back in our feedback and see what improvements can be made to better assist our customers. Review collected by and hosted on G2.com.

UP

Verified User in Printing

Small-Business (50 or fewer emp.)

1/24/2017

"A Great, Full Feature Chat Tool"

4/5

What do you like best about HappyFox Chat?

I like that when I am engaged in a chat with a customer I am able to see what webpages they have viewed, and what products they have added to their cart. It functions quickly, without lag time that I have experienced with other chat services. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

I wish it would show the customer email so I could reference them via email during the chat if needed. It would also be great to be able to upload product images to the chats, to help customers determine specific versions of products they are considering. Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

If you are looking for a great, full feature chat service that integrates with Shopify, or other main websites you will be very pleased with Happy Fox Chat. It allows you to seamlessly and quickly communicate in real-time with your customers while they are on your website. We have been very impressed with this service and the ease with which it works. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

We have been able to communicate with many customers at once, saving us time, and call backs that often result in missed customers. Our customers are also able to more quickly determine which products, and go directly to them with the page links we can upload to the chats. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/11/2017

"Perfect tool for the job."

4.5/5

What do you like best about HappyFox Chat?

Ease of setup/installation and excellent reliability statistics. The design is also really user friendly - it took very little time for us as a company to get up and running with the interface. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

I wish there were an integration for SalesforceIQ! Review collected by and hosted on G2.com.